Trusted Agent profile

Moovd reviews

4.9

★★★★★ Excellent

81 reviews across 2 platforms

Carter House, Pelaw Leazes Lane, Durham DH1 1TB

Moovd's Durham office at Carter House is rated 4.9 out of 5 across 81 reviews on two platforms, including 78 Google reviews rated 4.9. See how it compares with other estate agents in Durham. Checked 9 October 2026.

Google logo

4.9 / 5

78

Reviews on Google

This office

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5.0 / 5

3

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Durham office, from every platform, shown as written. First names only.

5/5

Google

Moov’d recently sold our apartment for us and we couldn’t believe how easy and stress free the whole process was. This was because from the initial inquiry to the final phone call informing us that the sale money was heading to our bank account, everything was handled by Grant and his team. Initially Grant visited us to take photos of the apartment, we agreed a sale price, he then produced the description of our apartment for the advertisement, arranged viewings and gave us feedback from prospective buyers and then when the sale was agreed we filled in a few forms and the money was in our bank! It was a pleasure to work with Grant and his team and we would highly recommend Moov’d to anyone wanting to sell their property. Thanks to all.

Peter · 2 April 2026

Agent replied · 16 April 2026

Thank you Peter/ Felicity for choosing Moovd Online Property Auctions. It was our pleasure, to assist you in the sale of Bonners Raff and I'm happy you're all now settled in your new home.

5/5

Google

I've been dealing with Grant and the team at Moovd for over 5 years now, both as a seller and as a buyer. They are always at the end of the phone, friendly and quick to respond to any queries. I look forward to working with them further in the future - top marks!

Christopher · 29 September 2025

Agent replied · 28 December 2025

Thank you Chris for your lovely review. Its a pleasure working with you.

1/5

Google

I had a viewing booked and confirmed in writing by email two days in advance. I attended the property at the agreed time, only to find that no agent showed up. When I called to ask where they were, I was told they hadn’t come because I “hadn’t confirmed again on the day” and that they had left me a voicemail that morning. This is completely unacceptable. A confirmed appointment in writing should be honoured, especially when I had already confirmed both by phone and email. Expecting buyers to reconfirm on the day, and then failing to attend when they don’t, is unprofessional and shows a lack of respect for people’s time. If this is how they treat prospective buyers, I would be very concerned about entrusting them to handle the sale of my property. Their disorganisation and amateur approach risk leaving both buyers and sellers frustrated and poorly served.

Daniel · 29 October 2025

Agent replied · 28 December 2025

Firstly, thank you for your feedback Daniel. As a professional, hardworking business, we value and always take on board constructive and honest feedback to better our company. This allows us to thrive and continue to provide a top class service, with our valued customers at the forefront. Unfortunately when there are key points missing from feedback, forming a dishonest review, we must provide the full picture. Last week you were booked in to view a property of ours. I have scrolled through our emails and phone records and at no point did you confirm the appointment. We rang you 3 times that morning and left voicemails to confirm your appointment, to which there was no response or reply. Our company policy is to contact the client, prior to meeting at an appointment. In over 25 years in the industry, this has always been policy, irrelevant of company, as I’m sure you’ll agree, time management in business is a key contributor to success. We have always made contact with our customers prior to appointments and this is normally welcomed as a little reminder. Unfortunately, by our third phone call that morning, there was still no response from yourself. Therefore as by company policy, we didn’t drive 30 minutes to the appointment, which would have resulted in over an hour of time wasted. 47 minutes after the appointment time we received a highly aggressive and somewhat startling phone call from yourself. On reflection, I would question why wait for 47 minutes if you were at the viewing like you shouted down the phone. 10 minutes of waiting would be an acceptable time to call and question where we were and for that reason I would question you actually being there. Most importantly and alarmingly, the way you shouted down the phone with sheer aggression would not be tolerated by our company. Going forwards we would not welcome any business with yourself as I could not risk putting myself or my staff in a dangerous situation. We are a friendly, trustworthy and genuine family run business who have excellent relationships with all of our clients. Mentioning your worrying behaviour to our partnering agents will be a priority to avoid them also being put in a direct firing line. Daniel, we wish you every success in your property search but unfortunately would not welcome working with you in the future. Thank you again for taking the time to provide feedback, hopefully we have provided a fuller, more honest picture. ** N.B In response to your new picture you've now uploaded. That's dated the 10th September, not the 12th September the date of the viewing, nor is it YOU confirming as you sated in your review.

5/5

Google

I recently sold my house with Moovd, and I had a fantastic experience. My agent, Grant, went above and beyond to make the process as smooth and stress-free as possible. From the start, Grant was very knowledgeable and professional. He took the time to understand my needs and goals, and he developed a personalised sales plan accordingly. He also provided me with valuable advice on how to prepare my home for sale, which helped me to get the best possible price. Once my home was on the market, Grant was extremely responsive and supportive. He kept me updated on all activity, and he was always available to answer my questions. He also worked hard to negotiate on my behalf, and he helped me to secure a great deal on the sale of my home. I am so grateful to Grant for all of his help and support throughout the home selling process. He truly went the extra mile to make sure that I had a positive experience. I would highly recommend Moovd to anyone looking to buy or sell a home.

Daniel · 12 November 2023

Agent replied · 11 June 2024

Morning Daniel, Firstly thank you so much for your very kind 5 star review! It really does help us massively as a business and I am very very grateful for your kind words. I'm also extremely happy that we could help you get MOOVD and its now all completed for you and you can now do what you discussed with me, when we first met. It was a pleasure and all the best. If you need anything property related in the future, you know where we are. Kind regards Grant

5/5

Google

The support from Grant was amazing! His timely advise and pro-active approach made every step of the journey worth it all. Keep up the good work.

Michael · 28 November 2025

Agent replied · 28 December 2025

Michael it was a pleasure to help you buy your new home. All the best and thank you so much for your business.

5/5

Google

Grant was really lovely and helpful from the minute I spoke to him to the closing of the sale and beyond - thanks Grant we will be back for more

Lorraine · 29 September 2025

Agent replied · 28 December 2025

Thank you so much for your kind review Lorraine and to many more properties together.

5/5

Google

Buying through Grant Lowes was an excellent experience. We are over 80, disabled, not very good at internet, live in Cy Grant made an almost impossible task straight forward. The whole deal was settled in 21 days. The service was excellent from the detailed accurate description on the internet to extremely helpful and flexible approach. Grant was always available and answered all questions supplied all data and answered all queries accurately by return of mail / call. He quickly accommodated all requests for access for survey etc. He handled all the sellers queries and provided exception service allowing the very rapid and painless completion of sale in 21 days. We are most grateful..

Bryan · 17 July 2023

Agent replied · 11 June 2024

Thank you Bryan, for your very kind review. I hope you both enjoy living in the apartment at Herons Court. All the best.

5/5

Google

I don't normally leave reviews as my level of expectation of 'service' is sadly and rarely met. (I am aged 60+yrs , worked for big corporates and run my own business so understand the importance and quality of service). From the start to the end of the transaction, Grant at Moovd, was excellent. He explained the process of sale by online Auction clearly and patiently answered all my questions both prior to commencement and throughout the process - and I had a great deal of questions because I like to be precise! Grant was never phased by this, was always polite and professional as well as realistic in conversations and discussing expectations. The associated Solicitors were also polite, helpful and friendly! Ultimately Grant /Moovd and the Solicitors delivered exactly what was ("on the tin") promised! I would not hesitate to use them again and I would highly recommend you speak with them if you are considering selling your property.

Noel · 17 July 2023

Agent replied · 11 June 2024

Thank you Noel, for such a nice review! It was our pleasure, to assist you in the sale of Herons Court and thank you again, for your business and choosing Moovd.

5/5

Google

Grant was friendly, reassuring and professional guiding me through the process of selling my flat by the modern auction method. He handled the viewings, returned calls promptly and took the stress out of the whole situation. I was impressed at the efficiency of the team-the property was photographed and live on their website within a couple of days, and the solicitor Grant recommends had the searches completed in a matter of days too.

Julie · 12 June 2023

Agent replied · 11 June 2024

Thank you Julie. It was a pleasure to help you sell your flat.

5/5

Google

We have no reservations about awarding a 5 star review and can wholeheartedly recommend Grant and Moovd as an Estate Agent. His advice and attention to detail were second to none from start to finish. Pleasant and professional at all times with our interest at heart and we never felt anything was too much trouble. Prompt and thorough responses to all of our questions - and there were many!! From point of advertising to completion in less than 2 months. Excellent service

Gal · 12 June 2022

Agent replied · 11 June 2024

Thank you Liz, it was a real pleasure to assist you in the sale of the bungalow and THANK YOU again for choosing MOOVD!

5/5

Google

I have sold 2 houses with Moovd and have to say that both experiences have been excellent. Grant is knowledgeable, professional and always on hand to personally answer any queries. The whole process has been swift and stress free on both occasions. The excellent photographs and advertisements created by Grant alongside the marketing of the properties on platforms such as right move, on the market and zoopla gave me confidence that we were reaching plenty of potential buyers. Both houses sold within hours. Moovd were brilliant and I highly recommendPositiveResponsiveness, Quality, Professionalism, Value

Claire · 12 June 2022

Agent replied · 11 June 2024

Afternoon Claire, thank you so much for your kind words!! Its been a pleasure helping you and Tony move. Regards Moovd

5/5

Google

Have bought 4 properties through Grant and his team. Always a smooth and simple process.

Cath · 29 September 2025

Agent replied · 28 December 2025

Thank you Catherine, we love assisting you and Andrew with building your portfolio in the North East and to many more acquisitions in the future together.

5/5

Google

5 star's, in my opinion, is an inadequate rating for the service I received from Moovd Estate Agency. Grant is a fine young man, with a wealth of knowledge, experience and professionalism within the industry. The information contained in the description of my property was exceptional. I had viewings within the first day, the sale was made within two weeks. Grant has sold three properties for the Mccallums this year, even throughout lockdown. This has been a tough year for any new business. The excellent service, and above and beyond attitude of Grant is reflected in the success of this up and coming estate agency. I would highly recommend Moovd.PositiveResponsiveness, Quality, Professionalism, Value

Michele · 27 August 2021

Agent replied · 11 June 2024

Thank you Michele for your very kind words. I hope you have a wonderful Christmas in your new home.

5/5

Google

A new company but with a wealth of experience. Grant was fantastic from the get go, from the first minute it felt like a completely personel service which my wife and I appreciated. Honest, fair and no task was too much. Our property had viewings before it even went live, the photos taken of the property were remarkable and once live we had 6 viewings the same day with 3 offers, if it wasn’t for the bank holiday it would of been sold subject to contract in 24 hours. He also provided good advice and help on offering on my new property. Couldn’t recommend more. Already sent a friend his way to sell and will be sending another friend in the coming months who are to sell also. It’s a shame I’m not on commission, but I have trust they will receive the same service as myself.

Robin · 12 June 2021

Agent replied · 11 June 2024

Thank you for a lovely review, its been a pleasure helping you, and Kimberley move home. .

5/5

Google

We were in a difficult situation with a rental property we needed to sell. Grant and his team were so helpful, honest and got our sale completed in a few months. Having a Solicitor linked with the agency further enhanced the efficiency of our sale. Thanks to all involved.

Wendy · 14 April 2024

Agent replied · 11 June 2024

Thank you so much for the very kind words Wendy. Its was our pleasure, to assist in the sale of your rental property.

5/5

Google

I am compelled to express my sincere gratitude to Grant and the Moovd team for their exceptional support and expertise in facilitating the acquisition of a property through auction. Their unwavering commitment to professionalism significantly contributed to a successful and efficient process. Grant's extensive knowledge and composed approach were instrumental. His adept understanding of the complexities inherent in property auctions was immediately evident. His guidance and mastery of the auction dynamics provided a sense of confidence and reliability, alleviating the inherent stresses associated with such transactions. Under Grant's leadership, the Moovd team exhibited exemplary diligence and precision. Their meticulous attention to detail during the handling of the property was commendable. Additionally, their adaptability and responsiveness in accommodating specific requirements played a pivotal role in ensuring a seamless and structured process. The team's ability to streamline the intricate auction process while maintaining a high standard of professionalism was truly impressive. Their dedication to delivering an unparalleled level of service underscores their commitment to excellence. I wholeheartedly endorse Moovd, particularly Grant and his team, for their remarkable proficiency and reliability in navigating property auctions in County Durham. Their exceptional service significantly mitigated the inherent complexities associated with such transactions. Grant, please accept my deepest appreciation for your invaluable guidance, expertise, and the exemplary service delivered by your team. Your professionalism was fundamental in achieving a successful property acquisition. Regards Lee at Belgrave Property Ltd

Lee · 14 April 2024

5/5

Google

Worked with Grant for sale of my property, he was super helpful throughout and even when my buyer pulled out he worked tirelessly to get my property back on the market and sold, he kept me up to date and had my back through out the process. You will not be disappointed if you work with Grant to sell your property.

Patricia · 12 June 2023

Agent replied · 11 June 2024

Thank you again Patricia, for the business, it was our pleasure to help you sell the property.

5/5

Google

Moovd estate agents were recommended by a friend who was extremely happy with their services. We found Grant to be an excellent, efficient and completly reliable person. Grant was a pleasure to do business with going above and beyond expectations offering advice and guidance. It has been a pleasure and a priveledge to use Moovd and meet Grant.

Dorothy · 12 June 2023

Agent replied · 11 June 2024

Afternoon Dorothy, Thank you so much for the very kind words. Its been a pleasure working with both you and Maurice. Regards Grant Moovd

5/5

Google

Thank you to Grant for his incredible support throughout the process of buying my first home. Moovd were knowledgeable, attentive, and went above and beyond to answer all my questions and queries. His expertise and guidance made the whole …

Niamh · 16 April 2024

Agent replied · 11 June 2024

Morning Niamh, Thank you so much, for your kind review. It was our pleasure, to assist you in … More

5/5

Google

A truly professional, fast and efficient service for sale of our buy-to-let property, yet managed with a sincere level of personal focus. Grant was clear and concise, educated us on processes and options for the sale, managed our expectations on value range and timing, and gave us regular updates. I applaud the service from start to completion. We sincerely recommend using MOOVD.

Deborah · 12 June 2022

Agent replied · 11 June 2024

Thank you Deborah, it was a pleasure to assist you and Edward, in the sale of your property.

5/5

Google

I recently had Grant from Moovd to come and value my property as I’m considering selling later in the year. I was so impressed! Grant was punctual, professional and incredibly helpful. He has given me some excellent tips on how to make my apartment look attractive. He was knowledgable and clearly knows the area and local property market. Different class to another experience! I will definitely use Moovd.

Kim · 12 June 2021

Agent replied · 11 June 2024

Evening Kim, Thank you so much, for your kind words and look forward to selling your apartment in the future. Regards Grant Moovd

5/5

Google

I sold my property with moovd, it was a stress free experience with Grant always answering any queries I had quickly and emailing me with up to date information when needed. I would recommend moovd without any hesitation and would use them again in the future.

Pauline · 29 September 2025

Agent replied · 28 December 2025

Thank you Pauline, it was a pleasure to work with you. Really appreciate your kind review.

5/5

Google

Grant and Lyndsay were sp helpful and professional throughout the process of selling my house. Everything was explained fully at the start so there were no ‘surprises’. The house was sold really quickly without any stress. Would definitely recommend using Moovd. Thank you!

Eileen · 10 December 2023

Agent replied · 9 December 2024

Thank you Eileen, it was a pleasure working with you.

5/5

Google

From the get go Grant was on the ball, he was honest in his valuation and gave us the information we needed to hear. He was professional in his approach and kept me in the loop every step of the way in selling my property. If you want a reliable, responsive and professional estate agent look no further than Grant Lowes at Moovd!PositiveResponsiveness, Quality, Professionalism, Value

James · 12 June 2021

Agent replied · 11 June 2024

Thank you James.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Moovd's Google reviews

Questions about Moovd

How many reviews does Moovd have?

Moovd's Durham office has 81 reviews across two platforms: 78 on Google, 3 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Moovd's rating?

Moovd is rated 4.9 out of 5 across all 81 reviews, and 4.9 out of 5 on Google from 78 reviews, checked 9 October 2026.

Where is Moovd's Durham office?

Moovd, Carter House, Pelaw Leazes Lane, Durham DH1 1TB.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.