5/5
TrustpilotImpressive service
Good service provided by Lewis! Hope we can buy a new home soon.
Trusted Agent profile · Durham
Avant Homes North East Durham reviews
★★★★★
1,803 reviews across 1 platform
Durham Road, off Rushyford roundabout, DL17 0GZ
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Durham, at Durham Road, is rated 3.7 out of 5 across 1,803 reviews on 1 platform. See how it compares with other estate agents in Durham.
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Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotHorrendous company
Horrendous company, always cutting corners and don’t fix defects. We had 8 separate leaks in our property and even now 3 years down the line they haven’t fixed everything up. Avoid at all costs
5/5
TrustpilotClear and patient communication in…
Clear and patient communication in trying to get me a viewing. Great welcome on arrival, no pressure sell and very helpful. If plot is in my timescale I will buy from Avant for sure
1/5
TrustpilotTerrible
Handle with care they take your money then leave you high and dryThey siliconed my induction hob in broke my worktop then ran away from responsibility for itBuy from somebody else
5/5
TrustpilotBathroom Silicon Repair
Andy arrived at time arranged. Very professional and personable. Very good experience.
5/5
TrustpilotSales rep was brill
Sales rep was brill, shared a lot of information gave us exactly what we needed.
5/5
TrustpilotBella,
Summer Field Development Bella Was very helpful and informative.Explained the options available to us and answered all our questions clearly.Great employee and good customer service.
5/5
TrustpilotDavey the joiner sorted my doors for me…
Davey the joiner sorted my doors for me no bother no mess and polite
5/5
TrustpilotVery good experience with our initial…
Very good experience with our initial viewing of the plots available, returning in the next few days to discuss next steps.
1/5
TrustpilotWe purchased a house from Avant
We purchased a house from Avant, they changed the spec without telling us half way through.Lots of faults with the house and the repairs are very bad.Customer service is poor. Would not recommend
5/5
TrustpilotThe sales lady Georgia she is…
The sales lady Georgia she is professional in the way she has dealt with us, not only she answer our questions professionally, she is patience and has genius customer service skill.
1/5
TrustpilotDisgraceful
Awful customer service. Lies throughout the whole process. If you want a new house in 2025 then with all means buy now with Avant and it might be ready, otherwise don't waste your time. Utter shambles.
4/5
TrustpilotStaff was friendly and was able to…
Staff was friendly and was able to guide us
5/5
TrustpilotWarm welcome
Warm welcomePlenty of time given for a viewing
2/5
TrustpilotAVOID AVOID AVOID !!!
AVOID AVOID AVOID !!!! Rip off merchants and will Do not thing about there shoddy work carried out by there contractors ! Sales team lie , aftercare/costumer care lie ! Any snags take months and months to be resolved!
4/5
TrustpilotGreat sales team good top spec finish I…
Great sales team good top spec finish I moved in to house November 2021 it’s now august and I’m still waiting for a fault with the kitchen to be rectified apart fro that I’m very happy with house John
5/5
TrustpilotFantastic service provided from Jessica…
Fantastic service provided from Jessica at Fairway view site. She made the whole process of buying our house seem so easy and enjoyable!
1/5
TrustpilotSnagging and customer service
The house its self is pretty good. The issues is the amount of snagging and the avant customer service department being inadequate at offering help. From contractors showing up out the blue to going 4 month without replying to emails or phone calls.
5/5
TrustpilotVanbrugh Gate
Julie, Bill, Graham & the team at Vanbrugh Gate have been fantastic. Nothing was too much trouble and they ensured everything ran smoothly and kept us updated. New home is fantastic and any small issues have been resolved quickly.
5/5
Trustpilotvisit today
1st visit James very helpful and answered all our questions .Liked the houses but a little undecided on the location.
5/5
Trustpilotvery satisfactory
ms Angela had been very warm, clear and me & my partner very impressed. Even member at Stockton centre and the manager were very warm and receptive.
5/5
TrustpilotHelpful and not pushy on our tour of…
Helpful and not pushy on our tour of remaining houses for sale, Houses are nice but bedrooms are small with very little room for storage.
5/5
TrustpilotThe Avant representative was excellent…
The Avant representative was excellent answering all my questions. Also she was kind and considerate.The homes I viewed were lovely.
5/5
TrustpilotVery kind and polite dealing
Very kind and polite dealing. Superb hospitality.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
