Connells Dunstable reviews

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would. 4 weeks since we moved out and still have no received our deposit. (All accounts in order BTW) So be warned if you are a tenant, avoid!

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

Another gazumping incident

Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer. * On offer date, they didn’t take the property off the market due to waiting for mortgage approval, and got fake assurances (from Robert - Cambourne office) of no other offers will be taken * I then presented bank statements to proof deposit readiness and agreement in principle from 2 banks. And yet not taken off the market * 2 weeks later presented underwriter’s approval and yet the property was mot marked as sold STC * Finally presented mortgage offer with an expiry date in 4 months time by the bank. And asked when would they take it off the market. A day later they called apologizing for accepting another offer due to the seller wanting to complete beyond that time During all this time, they were lying about not accepting offers. Plus they ignored my questions throughout the process about length of the chain and expected completion timeline. I highly advise to avoid their listings. They might charge less than a market average selling fee but this attracts many low quality listings, by unserious sellers, of high chances of failure. In this whole process, I’ve lost bank, solicitors, and surveyors fees. Advice to readers, only place offers with a condition to take it off the market, and agree on preliminary timelines beforehand. And for your peace of mind, avoid Connells.

Mohamed · 31 July 2026

★★★★★ 1/5

Google

I listed my home for sale with another local and very good estate agent (not Connels) and have been contacted very aggressively since by the Dunstable Branch who have my details from a previous enquiry over a year ago. This included a cold call visit to my property to offer services and telephone call. Both times I advised I'm not interested. Complained and instructed my rights under GDPR to have my details removed and no more contact and have since received two marketing emails. An email has been sent twice to request why am I still receiving contact and have had no reply. A formal complaint will now have to be made next to the necessary bodies, when this could have been easily rectified by ceasing contact when asked. Connels feel that they don't need to take no for answer and ignore requests even when I protected by law. I'd be very careful in engaging with this branch or Connells over all as there externally aggressive in there sales / marketing tactics and do not understand basic requests or GDPR Law. There are very good and other professional Estate Agents to use who I would strongly recommend them instead.

Kevin · 15 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Google

We agreed to pay a re-letting fee after giving notice due to personal reasons, but the agency failed to find new tenants and the letting agent even told us our property wasn’t “important enough” compared to the one next door. Now they’ve kept our entire deposit despite our cooperation. For 2 months I have been passed from one agent to another, and been told “somebody will get in touch”. Our property agent almost hung up on me every time I was calling. Very disappointing service, lack of empathy, and unprofessional!

Alina · 1 November 2025

★★★★★ 1/5

Google

The agency completely FAILED to respect the agreement we had. Even though we mutually agreed that I would leave the flat two months earlier, they DID NOTHING to find new tenants and now they are KEEPING THE DEPOSIT. They rely on the fact that if you want to GET YOUR DEPOSIT BACK, you have to TAKE THEM TO COURT. For anyone reading this, STAY AWAY from this agency. They do NOT respect agreements, they are friendly only until you pay the deposit, and after that they stop responding and NEVER keep their promises.

Ovidiu · 25 October 2025

★★★★★ 1/5

Trustpilot

Staff

Total lack of professionalism and respect for the client's time I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.

Monica · 8 August 2026

★★★★★ 5/5

Google

Initially opted for a cheap version, who did absolutely nothing but will still expect to be paid, and then decided to bite the bullet and pay the going rate. The team at Dunstable Connolls were really helpful and proactive from the off. They gave us a realistic valuation to aim for, and that's exactly what we ultimately got. We had lots of viewings and they kept coming too. Special shout out to Lee who has supported and guided us through to exchange. It's taken us a while to get here but, we're now in a position to move on to the next chapter. Thanks guys!

Gary · 10 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

The worst letting agent I dealt with.

The worst letting agent I dealt with. The same happened to a friend of mine ! The notified an energy supply provider without telling me _after I terminated my contract with them_ to supply an empty property. The tariff was very high, I was not given a chance to chose it or to know the supplier at the time. Their communications does not excist.

N · 3 October 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 1/5

Trustpilot

Initial sales pitch was promising

Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls. According to sources Connells are reviewing their finances. If our experience is anything to go on it won't belong before the administrator is in.

Robert · 15 August 2026

★★★★★ 5/5

Google

From the first viewing all the way to moving Mihai and Stela from the lettings team were great. Throughout the process I had 101 questions and Mihai was super helpful and patient! Really happy to see that even after moving in Mihai is there to help if needed.

Dominika · 10 October 2024

★★★★★ 5/5

Google

I had a great experience letting with connells. Joey was very helpful and the process was smooth. There is also easy access to their service. Many thanks to the team. Will recommend connells.

Abimbola · 18 April 2025

★★★★★ 5/5

Google

Yassir and James where both excellent helped me find a house and move all within the same week, I couldn’t be happier

Mikail · 10 September 2026

★★★★★ 3/5

Trustpilot

Bad landord

My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.

MR · 3 September 2024

★★★★★ 5/5

Google

i had a great experience applying for my first mortgage thanks to rick, he was so helpful and took us through the process step by step, can’t recommend him enough!

Trinity · 10 July 2026

★★★★★ 1/5

Trustpilot

Worse experience our lives

Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves.Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback.We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly.

Emma · 18 August 2024

★★★★★ 1/5

Trustpilot

Terrible exerience with Connels

I am not sure if all estate agents are money grabbing, corner cutting vultures but my experience with Connels Worcester has been horrible. They ofcourse charged me with a £600 tenant finder fee, and have convinced me that the zero deposit scheme will ensure if there are any damages to the property they will be paid by the tenant(s). Ofcourse the apartment was left in shambles despite having regular inspection visits at my request and the repairs done to the flat were horrible. I would recommend finding a different management company to manage your property if you cant do it yourself. Absolute livid by their horrible service

Ahmed · 16 August 2024

★★★★★ 1/5

Trustpilot

Irritatingly pushy, with an unwanted 'hard sell'.

Last year Connells valued my house. From that point on I was constantly being contacted to ask when I would be putting the house on the market. Phone calls, messages, contact cards through the letterbox (with handwritten notes saying please call me). It put me off them. When the time came, I used another agent. Recently, Ive arranged viewings of other properties, via various agents and there have been no issues. They all offer services but don't push and respect it when you decline. Yesterday, I arranged a viewing of a property which Connells are marketing. I expected to supply my details, give them my search criteria, my brief circumstances and arrange the viewing, but found myself subject to a 15 minute hard sell of a product where an agent 'does everything for me' and also a hard sell of their mortgage adviser. Despite telling the agent that Im satisfied with all my personal arrangements and that I just wanted to view the property, he persisted, which was quite irritating. The viewing itself was conducted by a different rep. (I was 15 mins early and he was 10 mins late, without any apology). There was little input about the property and I found some simple and perhaps obvious questions could not be answered. He did, however put a lot of effort and time into giving me the hard sell again, repeating the conversation Id had with his colleague earlier. He questioned my own financial decisions and pushed heavily for me to consider the Home Search package. It actually distracted from the viewing and highly irritated me, especially when someone won't take the hint that Im quite happy (at 56 yrs) with my own decisions and that I didn't want the product. I am porting my fixed rate mortgage via my lender. It is sorted. I don't need to pay someone else to do it. I can and do (constantly) look at all the property platforms. Im registered with various agents who send me details of new listings (often before they are published). I don't need to pay a Connells agent to 'do all that for me'. Connells staff need to listen. Im there to simply view a property. If only they put as much effort into selling the property as they do trying to sell their products. The persistence soured the viewing and not only I could I not wait to end the viewing, but I am actually put off viewing properties where I have to deal with Connells again because I have no wish to repeat my experience.

Mark · 9 August 2024

★★★★★ 1/5

Trustpilot

AVOID!!!!

AVOID!!!!! These are the worst solicitors to use for buying and selling your property. They are unprofessional, rude, accept no responsibility when things go wrong and speak to you in a derogatory tone, like your an inconvenience for asking for an update.Poor communication with internal departments and actually bad mouth their own solicitors! Do not speak to external companies to chase enquiries, or update them. Everything is done via email, no personal touch. Dismiss your complaints and bully/threaten you when you question things.Increase fees which they don't tell you about or ask you to authorise then refuse to explain them when you receive your final bill.The list is endless!

Kelly · 7 August 2024

★★★★★ 1/5

Trustpilot

Appalling service

Made an appointment to view a property. For 3 days in a row they sent me a reminder to attend the viewing. I arrived & waited in the bitterly cold weather for someone to arrive. On phoning the company I was told someone would be with me in minutes. After a further 10 minutes I phoned for a taxi to collect me. The agent did eventually arrive but I told her that I no longer wished to view the property. I thought I would've received an apology from the branch manager but no such luck. Avoid the company.

Louise · 14 February 2026