Connells Dunstable reviews

★★★★★ 5/5

Google

So far the service from Connells in Dunstable has been amazing from first speaking with Will to viewings with Luke to the sale and purchase of properties. They are all very support and professional and ready to answer any questions Brody and john have been at the end of the phone/ email . John ready to ensure negotiations move on Luke in particular was great at showcasing our home to potential buyers and regularly feed back to me .Always on time and ready . We have sold and bought through Connells and would recommend this bespoke approach keeping it all in house

Carol · 10 September 2026

★★★★★ 5/5

Google

I had a superb experience with Connells while renting a house through them. I especially want to thank Yassir for his outstanding customer service. He was professional, helpful, patient, and supportive throughout the whole process. His kindness and dedication made everything much easier and gave me a very positive experience. Yassir is truly a valuable person to Connells, and I hope the owners and management recognise the great work he does. Thank you, Yassir, and thank you Connells.

Trishan · 10 July 2026

★★★★★ 1/5

Google

I had a viewing arranged for Saturday and the agent didn't turn up. No text, no call, no email to say it is not happening. Called the office, left voicemail as the lettings team is not in on Saturdays. No call back since then. I have called on Monday to rearrange the viewing, it went to voicemail again. And on Monday evening the property is showing as let agreed. That was money and time not well spent. Definitely not recommending this branch.

Kata · 17 February 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

I know there are good letting agents, but Yassir is special. I wanted to move as soon as possible. I found an apartment I like, but the landlord wasn’t forthcoming. Yassir went out of his way, showing me apartments that aren't even listed yet so I can be a front runner. This guy is fantastic and deserves a standing ovation!

Aphiz · 17 February 2026

★★★★★ 5/5

Google

Hi About a month ago we approached connells. It was a wonderful experience with Joey. Joey was a good person who explained everything to us. Myself and my husband ( Linju) we had conversation with Joey many times. We got a full support from him, I hope you are remembering us and the issue we faced . We are also cannot forget that experience and time we spend for this property. The way you are handling the customer, how you are handing over the key and mostly what a clean and wonderful arranged house you are giving to a new tenet it was fantastic. I hope you will read this message also I am wishing you a good future in your Job, you may get Lots of awards and rewards. Good luck.

REEJA · 4 July 2025

★★★★★ 5/5

Google

Lee was fantastic. Very efficient and kept me informed every step of the way. Shout out to Gemma, Branch Administrator, who was also excellent. Smooth process. Thank you. Connell’s recommended partner Premier Property Solicitors were frustrating at times. The online portal is OK but human-to-human communication was erratic and what should have been a straightforward process got unnecessarily frantic towards the end due to an oversight on their side.

Melissa · 10 October 2025

★★★★★ 1/5

Google

I would highly recommend avoiding this company (Dunstable branch in particular) They lie! And they are the rudest people I have ever had to deal with! They have gone back on what was agreed between us and have taken my money that doesn’t belong to them! They make you feel like they can do no wrong until they get some money out of you and the story changes completely. Please read through some other reviews on here as I would not be the first to say this. Absolute waste of time

Jay · 10 July 2026

★★★★★ 1/5

Google

The worst estate agents I have ever come across! I have received the most appalling service from the staff here, James in particular. They do not respond to emails I had to call for updates, they had made verbal agreements to which they went back on as soon as they took the holding deposit! They have no care for their customers at all… there was no professionalism or respect when speaking to me just attitude and snide remarks. I’d stay well clear of connells as I wish I had reading all the other reviews on here

Chanel · 10 July 2026

★★★★★ 5/5

Google

We just got the keys of our dream house today and I am truly grateful to Rick and the whole team that helped us. Our case was not easy and Rick went above and beyond to try and get a mortgage offer and I honestly think that his professionalism made the difference. I had an amazing experience, the team was always patient and ready to help with any little enquiry I had, therefore I really recommend them.

Alexandra · 1 May 2025

★★★★★ 5/5

Google

I recently had a fantastic experience with Connells Dunstable Estate Agency while searching for our dream home. The team, particularly George and Will, went above and beyond to show us as many properties as possible, helping us narrow down our options and find the perfect fit. In addition to property viewing, we also consulted multiple mortgage advisors in the area. Out of everyone we encountered, Rick truly stood out. Not only did he provide us with the best deal on the market, but he also made himself available 24/7, ensuring we had assistance whenever we needed it. His dedication and willingness to help were greatly appreciated. The overall service at the Dunstable branch was excellent. We always felt welcomed and supported throughout the entire process. The team consistently provided the help we needed, making our experience enjoyable and stress-free. I would highly recommend Connells Dunstable to family and friends, and I would not hesitate to use their services again in the future. Thank you, George, Will, and Rick.

George · 11 March 2025

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 5/5

Google

We have used dunstable Connells to both sell & purchase a property. They have been extremely professional, friendly & , helpful at all times. Always willing to take the extra step! Everyone is always there to try & sort out any queries you may have. I would recommend Connells to any buyer or seller for an extremely good service. A great confident & friendly team. Thanks to everyone especially Lee Oliver & George (who always makes us laugh) they have finally seen us across the line after a very stressful 18months (trough no fault of theirs) We are extremely grateful to all they have done & Al the help we received. THANKYOU TO EVERYONE AT DUNSTABLE BRANCH OF CONNELLS. JACKIE HUNTLEY

Jackie · 10 October 2024

★★★★★ 1/5

Google

Went into the office in August expecting a professional valuation, was given a half hearted response and price based on a few photos on my phone and given a ridiculous management fee with no real explanation of what they would offer for the charges. Said I was not going to go ahead and have received nonstop calls ever since. I had asked to be removed from their system and directly asked Mihai Vilceanu the lettings manager to please stop calling and to remove me but clearly this has not happened as I am still receiving calls weekly telling me they have “lots of landlords renting out properties”. Baring in mind I initially came in as a prospective landlord,I’m not entirely sure how this has translated into me now being someone looking to rent, nor why connells and particularly Mihai seems unable to listen to simple GDPR requests to be removed. I asked for his managers details today for a form complaint and he refused and said the only way for me to make a complaint is for him to send me the form via email. I pointed out I was asking them to not contact me and the whole point of that was to also include not sending me emails and he laughed. Appalling customer service and clearly an inability to listen. Dread to think how they would have looked after my property.

Alexandra · 10 October 2024

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Google

Really good experience letting my first property on my own. Everyone I spoke to was very helpful, especially Joey - when I originally enquired I was told the property may be let, but would call me back if anything changed, and (unlike many other estate agents) he did call me back. He arranged a viewing, explained everything very clearly and always answered any questions I had. He was always happy to help, great communication, would highly recommend this branch. Thank you

Sophie · 24 June 2024

★★★★★ 1/5

Google

I moved in yesterday and they made no effort to make sure that I was settled in. It was just "we finish at 2 on Saturday and we won't be available on Sunday either". So, what was I supposed to do? Sleep in a cold apartment in January when there's no electricity? I had to call someone else and pay them in order to get things working on the day. I didn't like their dismissive attitude. They had no hospitality or desire to help. Thank goodness I had somewhere else to sleep that night.

Vrishni · 17 January 2026

★★★★★ 4/5

Google

We used Connells to act as our agents to sell our property in Dunstable. We also had another agent at the time too. Unfortunately Connells did not sell our property however I would like to make a mention to Luke, one the agents there. He came to our property initially, took pictures and even came back as he wasnt happy with them and re took. His customer focus is superb. Whenever I spoke to him he was always informative, pleasant and very re assuring. Not just that, he is very polite and courteous. He is a credit to Connells and if anyone else out there needs a customer focused, customer centric salesperson then Lukes your man.

Ian · 17 January 2026

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026

★★★★★ 5/5

Google

Huge thanks to Lee, Oliver and the team at the Dunstable office. Buying and selling property is known to be challenging. However the customer care afforded to me was outstanding. They were with me every step of the way through my sale and purchase. Their knowledge and experience was second to none and I could not have asked for more. I have no hesitation in highly recommending their services!

Kathy · 10 October 2024

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service. • Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees. • Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter. • Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout. • Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets. • Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails. This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Rajaa · 18 August 2026