Trusted Agent profile · Duns
Verified
★★★★★
59 reviews across 1 platform
11-13 Murray Street, Duns, TD11 3DF
Smiths Grant's office in Duns, at 11-13 Murray Street, is rated 4.4 out of 5 across 59 reviews on 1 platform.
Every review we hold for the Duns office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent throughout
Received a very professional and prompt service by Jane Riddell. She was excellent throughout and made it a stress free transaction. Found her very helpful throughout
Thank you for your kind review. We’re delighted to hear Jane made the process straightforward and stress-free with her prompt and professional support. We’ll be sure to pass your lovely feedback on to her.
5/5
TrustpilotVery professional and friendly service…
Very professional and friendly service received from Ricky and the team for sale of the family home. Very good advice given when offers were received. On settlement date everything went very smoothly.
Thank you, Michael, for your kind words. We’re pleased to hear that Ricky and the team provided you with professional and friendly service throughout the sale of your family home. It's great to know that everything went smoothly on settlement day. We appreciate your feedback!
5/5
TrustpilotWe recently purchased a property in the…
We recently purchased a property in the Borders. The building was older and rather unusual so the process was not as straightforward as it might have been otherwise. Thanks to the diligence, deep knowledge and persistence of Abby Syme, we were not left exposed to issues that could potentially occur if we were to sell the property in the future. It could have been tempting for both parties to dismiss some details to speed up the purchase but Abby showed patience and professionalism in concluding the purchase in a very complete manner. We are delighted with her services! Thank you so much.
Thank you for your 5 star review. Abby is a very valued member of the Hasting Legal team and she will be delighted to know that you were happy with her service. Wishing you well in your new home. Best wishes
1/5
TrustpilotThere is a reason why Estate Agents are…
There is a reason why Estate Agents are the most despised profession in the UK and this lot are a perfect example of why. Dont return calls or emails and generally act like they have the monopoly on house sales in The Borders. Cannot wait for the impending fall in the housing market and see the very smug smile wiped off their faces. Absolute knobs to be avoided at all costs.
As we have been unable to verify you as a Hastings client and, when requested, you have refused to provide us with any further information on your identity we are sadly not able to investigate or respond.
5/5
TrustpilotThank you so much to Nikki Lyons at…
Thank you so much to Nikki Lyons at Hastings, very helpful and there to help all the way through our house sale. Would highly recommend this company
Thank you Gabby for taking the time to write a kind review. Nikki is a much valued member of the Hastings team and we will pass on your lovely comments. Best wishes.
5/5
TrustpilotFantastic service
Fantastic service Emma Lowans was very efficient and helpful throughout our house purchase, cant recommend enough the service we were provided.
Thank you so much for your kind words! We’re thrilled to hear that Emma’s efficiency and support made a difference in your home-buying experience.
5/5
TrustpilotSelling and buying a house
Having lived in the same house for over four decades, it was quite a thought to sell up and downsize. Hastings provided an absolutely brilliant service. Every phone call and email was always answered promptly. I was kept well informed every step of the way. Overall, I couldn’t have asked for a better experience. Thank you to everyone at Hastings who helped me.
Thank you for your kind words. We’re so glad we could make your selling and buying experience smooth and stress-free. We appreciate your trust and are happy to have been part of this big transition for you.
5/5
TrustpilotHaving worked on other side of a…
Having worked on other side of a sale/purchase with Ellen I can truly say she was a pleasure to work with,. Fantastic communicator throughout the process. Makes life so much easier when working with someone as professional as Ellen!
Thank you for your lovely feedback about working with Ellen. We’re delighted to hear she made the process easier and will be sure to share your comments with her.
5/5
TrustpilotOutstanding service
Our experience with Hastings has been outstanding. From making initial enquiries about the sales process in Scotland through to the sale of the property, the experience has been seamless. Every member of staff that we've dealt with has been responsive, professional and courteous. We couldn't fault the property or legal side of the business and would highly recommend them to anyone either buying or selling property in the Scottish borders. A huge thank you to the whole team.
5/5
TrustpilotHastings really provided an excellent service
Hastings really provided an excellent service at every stage of our recent house purchase. Lia was always available and extremely knowledgeable whenever we had questions, proactively providing updates as required that meant we never had to chase anything. This was the first time we had purchased a property in Scotland where the process and terminology are quite different. We had many questions; Lia always took the time to patiently and thoroughly explain the process at every stage. This extremely high level of friendly and supportive customer service made the experience easy and enjoyable. We look forward to working with Hastings again in the future.
5/5
TrustpilotHastings inspirational level of professionalism
Hastings are a level of professionalism that is inspirational. From Lia in Legal's diligent and friendly approach to Donna's positive and uplifting manner to Ruth's attention to detail and hunger to do the best for Hasting's clients. The entire team are fantastic and made spending money really fun 🤣 Absolutely would recommend
Thank you for the wonderful feedback. We’re so pleased to hear that our legal and property team made your experience so positive. We truly appreciate your recommendation and look forward to assisting you with in the future!
1/5
TrustpilotAVOID at all costs
AVOID at all costs. Hastings offer poor service at a high price, and penalise the seller for their failure. Our house was on the market with Hastings for a whole year, despite our reducing the price and with no other advice from them. Not surprisingly we then decided to go with a different agent but had to pay Hastings £300 termination fee (on top of initial marketing fees) despite the poor job. Their small print says you are tied to them forever until you pay this fee (yes we should have noticed but have never seen another agent do this, and did not dream the house would not sell). We sold with the new agent, but lost money on it after a whole year of poor service, bad record keeping and general incompetence. AVOID.
Since our representation of you, some 6+ years ago, our company has continued to grow and build on its trusted reputation and success as solicitor estate agents. We acknowledge in 2015 you felt your house was not effectively advertised - however even with our great investments and gains in technology, training and marketing, even solicitors can’t go back in time. We wish you the best in your future endeavours.
5/5
TrustpilotExcellent experience, highly recommended!
Excellent experience! We used Hastings for a house purchase and it was smooth, easy and professional. Ricky went out of his way to keep us informed, taking the time to call rather than email when we needed an update. Highly recommended as way above the help we received from other solicitors for previous house transactions.
5/5
TrustpilotFantastic service
Fantastic service - both Ricky and Jennifer are hugely knowledgeable and guided us through each legal process with clarity and wisdom.
Thank you for your kind words. We are delighted to hear that Ricky and Jennifer were able to guide you clearly through the process. We’ll make sure your feedback is shared with them, it means a lot to the team.
5/5
TrustpilotSale of Property
The conveyancing service at Hasting was absolutely excellent . Selling a much loved home was stressful but the attention to detail and professionalism we received from Natasha Redpath made it so much easier.
5/5
TrustpilotThe team made a great effort despite…
The team made a great effort despite set backs on the way. Always helpful and friendly.
Thank you for your feedback. We know that not everything always goes to plan, and we’re pleased the team could be there to help and support you through the process.
5/5
TrustpilotPurchase of a home and the writing of a will and P.O.A
I was really pleased with the excellent service I received from the Hastings team and would certainly recommend them. Nothing was too much trouble and any queries I had were answered quickly and in a very professional manner.
Thanks for the great feedback. We’re glad you had a positive experience with the Hastings team and that your queries were handled quickly and professionally. We really appreciate your recommendation!
5/5
TrustpilotSale of my property.
I am very pleased and content with the helpful way the sale of my property was conducted..
Thank you so much for your kind review. We’re delighted to hear you were pleased with how your sale was handled. It was a pleasure to assist you and we wish you all the best in your next chapter.
5/5
TrustpilotA pleasure to deal with!
A pleasure to deal with! From engaging the property shop to the completion of our sale, Hastings have been a pleasure to deal with. Professional and taking the time needed to guide us through the process. Highly recommend both the property shop and the legal department. Thank you to all the team!
5/5
TrustpilotI highly recommend Hastings at Eyemouth…
I highly recommend Hastings at Eyemouth , they are very professional and can’t do enough for you . I am very pleased how the sale of my house went through.
5/5
TrustpilotGreat Legal (conveyancing) Service
From start to finish, Lia at Hastings (and Tim at the end providing leave cover) , provided a first class service handling our conveyancing as we relocated from Kent to Kelso. Clear concise advice and no issues at all. Thank you very much.
5/5
TrustpilotHastings sold our property in Coldstream
Hastings sold our property in Coldstream and dealt with the legal side and they were 5*. Their service was excellent from start to finish . They secured a sale with in weeks and their negotiating skills were excellent! Their communication was spot on . We highly recommend them and would definitely use them again .
5/5
TrustpilotOutstanding Service
We have received excellent service, advice and support from all departments and staff at Hastings! We cannot thank and praise them enough. They have guided us through the process of selling a house with excellent care, attention and professionalism. Hastings have been prompt with communications at all stages of our house sale. They have responded to our enquiries thoroughly and patiently, often on a face to face basis. Nothing has been too much trouble. The professionalism of the photography, videography and presentation was outstanding. Which had a very positive effect on the number of viewings and hence a successful offer being made. We would have no hesitation in 'Highly Recommending' Hastings to anyone!
5/5
TrustpilotVery personal and professional service…
Very personal and professional service given when I bought my house. No complaints at all thank you.
Thank you Mary for taking the time to write this lovely review. Nikki is a much valued member of the Hastings team and she is delighted that you were happy with her service. Nikki added that you were a pleasure to work with. Wishing you well in your new home.
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