Hastings Legal Duns reviews

★★★★★ 5/5

Trustpilot

A very professional service

A very professional service. Lots of communication so I knew exactly what was happening. As a result the sale of my house was far less stressful than past experiences.

Julie · 16 April 2026

★★★★★ 5/5

Trustpilot

Excellent throughout

Received a very professional and prompt service by Jane Riddell. She was excellent throughout and made it a stress free transaction. Found her very helpful throughout

Carol · 8 May 2026

★★★★★ 5/5

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We recently purchased a property in the…

We recently purchased a property in the Borders. The building was older and rather unusual so the process was not as straightforward as it might have been otherwise. Thanks to the diligence, deep knowledge and persistence of Abby Syme, we were not left exposed to issues that could potentially occur if we were to sell the property in the future. It could have been tempting for both parties to dismiss some details to speed up the purchase but Abby showed patience and professionalism in concluding the purchase in a very complete manner. We are delighted with her services! Thank you so much.

Blythe · 21 August 2024

★★★★★ 1/5

Trustpilot

There is a reason why Estate Agents are…

There is a reason why Estate Agents are the most despised profession in the UK and this lot are a perfect example of why.Dont return calls or emails and generally act like they have the monopoly on house sales in The Borders. Cannot wait for the impending fall in the housing market and see the very smug smile wiped off their faces. Absolute knobs to be avoided at all costs.

Bert · 16 November 2020

★★★★★ 5/5

Trustpilot

Brilliant Service

Hastings Legal made the entire process of my house sale and purchase an easy and stress-free experience. Highly professional, efficient and friendly. I always felt comfortable knowing they were in charge of things and had all bases covered.

Malcoĺm · 17 November 2025

★★★★★ 5/5

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Thank you so much to Nikki Lyons at…

Thank you so much to Nikki Lyons at Hastings, very helpful and there to help all the way through our house sale. Would highly recommend this company

Gabby · 2 August 2024

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service Emma Lowans was very efficient and helpful throughout our house purchase, cant recommend enough the service we were provided.

L · 1 November 2024

★★★★★ 5/5

Trustpilot

Excellent service, particularly from Mark McGregor

I have always been extremely impressed and happy with the service provided by Hastings legal letting in the Eyemouth office. Mark McGregor in particular is brilliant. He always responds quickly and helpfully and goes above and beyond to help his clients. This is even the case for relatively trivial matters. I would not hesitate to recommend Hastings legal.

Alistair · 28 March 2025

★★★★★ 5/5

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Selling and buying a house

Having lived in the same house for over four decades, it was quite a thought to sell up and downsize. Hastings provided an absolutely brilliant service. Every phone call and email was always answered promptly. I was kept well informed every step of the way. Overall, I couldn’t have asked for a better experience. Thank you to everyone at Hastings who helped me.

Eileen · 4 January 2025

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

We used Hastings Legal to aid in our house move 2021/2022. Their website advertises them as being experts in across-border conveyancing, which was one of the main reasons we chose to go ahead with them, along with their supposed ‘No key, no fee’ promise.Unfortunately, neither of these things turned out to be true.Lia was our contact throughout the whole process, and it soon became clear that she was not qualified enough for the position. After an initially promising phone call and email where we were assured that both our English sale and Scottish purchase could complete simultaneously, it later became clear that this would be harder than it was made to sound. Resulting in a significant amount of stress and emails from our side to try to better understand how Hastings were proposing to proceed with our purchase.The final blow was finding out that a large retainer had been recommended by our bank to complete the purchase, which had been completely missed by Hastings Legal. This only became evident to us a few days before we were due to exchange, at which point Hastings Legal then attempted to rectify with the bank, but only managed to cause the bank to threaten to completely withdraw the mortgage offer. Hastings then suggested we get in touch with the bank ourselves to try to change the banks' mind. Needless to say, our purchase ended up falling through on the day of completion due to this as well as the rest of our chain, something that has caused myself and my family an enormous amount of grief and stress over the last few months. This did not stop Hastings demanding their substantial fees for so-called ‘work’ that they had apparently carried out on our behalf though.Throughout the process, we were repeatedly made to wait days for any kind of answer to our queries and told to contact the seller ourselves to chase for information rather than them do it. Requests we made regarding the house purchase were ignored. We made recurring attempts to call Lia and were consistently told that she was ‘out at a business lunch’ or ‘would call us back later’, which never happened. We would later receive an email from her which did not fully answer our questions. The support we received was close to non-existent, definitely not a service worthy of almost £1k of legal fees. Overall our experience with Hastings Legal was absolutely atrocious and we are still investigating our options in terms of their liability regarding our house purchase. I would advise anyone considering using them to avoid at all costs.

Laura · 23 August 2022

★★★★★ 5/5

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Having worked on other side of a…

Having worked on other side of a sale/purchase with Ellen I can truly say she was a pleasure to work with,. Fantastic communicator throughout the process. Makes life so much easier when working with someone as professional as Ellen!

Julie · 15 August 2025

★★★★★ 5/5

Trustpilot

Seamless from start to finish

Hastings legal made both the selling of my flat and onward purchase incredibly seamless. Ron Hastings came to do my appraisal the morning after my enquiry and his knowledgeable suggestions helped me make sure my property was ready to market. My marketing package brought out the very best in my flat, and I have no doubt helped sell it so successfully, especially the drone footage. My sale was handled brilliantly by Jan who was always available at the end of the phone to answer questions and was always so helpful and honest, I found the communication throughout the whole thing second to none - with so many knowledgeable staff working as a team - it’s no wonder it all felt seamless to me! My solicitor for both was Vicky Maxwell - with the expertise and confidence Vicky has, I knew everything was in good hands but it’s her personable approach that is a cut above the rest - with every meeting/phone call left feeling positive. They say that moving home is one of the great stresses in life but Hastings made this feel rather easy and for that I am so happy I went with them!

Mairi · 30 October 2023

★★★★★ 1/5

Trustpilot

Awful communication for high end properties

Awful communication and can totally agree with all the other poor reviews below this. If landlords understood how bad these people are at their roles and customers services with high end properties is shocking. Big shout out to Olivia as well, who I can put down as one of the worst people to have a CLIENT FACING job I've come across. Please avoid this agency at all costs for tenants and landlords.

Scott · 15 March 2023

★★★★★ 5/5

Trustpilot

Hastings really provided an excellent service

Hastings really provided an excellent service at every stage of our recent house purchase. Lia was always available and extremely knowledgeable whenever we had questions, proactively providing updates as required that meant we never had to chase anything.This was the first time we had purchased a property in Scotland where the process and terminology are quite different. We had many questions; Lia always took the time to patiently and thoroughly explain the process at every stage.This extremely high level of friendly and supportive customer service made the experience easy and enjoyable. We look forward to working with Hastings again in the future.

Jim · 26 April 2021

★★★★★ 5/5

Trustpilot

Hastings inspirational level of professionalism

Hastings are a level of professionalism that is inspirational. From Lia in Legal's diligent and friendly approach to Donna's positive and uplifting manner to Ruth's attention to detail and hunger to do the best for Hasting's clients. The entire team are fantastic and made spending money really fun 🤣 Absolutely would recommend

Jamie · 1 November 2024

★★★★★ 5/5

Trustpilot

Very professional and friendly service…

Very professional and friendly service received from Ricky and the team for sale of the family home. Very good advice given when offers were received. On settlement date everything went very smoothly.

Michael · 3 October 2024

★★★★★ 1/5

Trustpilot

AVOID at all costs

AVOID at all costs. Hastings offer poor service at a high price, and penalise the seller for their failure. Our house was on the market with Hastings for a whole year, despite our reducing the price and with no other advice from them. Not surprisingly we then decided to go with a different agent but had to pay Hastings £300 termination fee (on top of initial marketing fees) despite the poor job. Their small print says you are tied to them forever until you pay this fee (yes we should have noticed but have never seen another agent do this, and did not dream the house would not sell). We sold with the new agent, but lost money on it after a whole year of poor service, bad record keeping and general incompetence. AVOID.

Elizabeth · 17 June 2022

★★★★★ 5/5

Trustpilot

Excellent experience, highly recommended!

Excellent experience! We used Hastings for a house purchase and it was smooth, easy and professional. Ricky went out of his way to keep us informed, taking the time to call rather than email when we needed an update. Highly recommended as way above the help we received from other solicitors for previous house transactions.

Rose · 17 April 2023

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service - both Ricky and Jennifer are hugely knowledgeable and guided us through each legal process with clarity and wisdom.

Claire · 7 August 2025

★★★★★ 5/5

Trustpilot

Sale of Property

The conveyancing service at Hasting was absolutely excellent . Selling a much loved home was stressful but the attention to detail and professionalism we received from Natasha Redpath made it so much easier.

Brenda · 1 July 2024

★★★★★ 5/5

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The team made a great effort despite…

The team made a great effort despite set backs on the way. Always helpful and friendly.

Max · 3 September 2025

★★★★★ 5/5

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Purchase of a home and the writing of a will and P.O.A

I was really pleased with the excellent service I received from the Hastings team and would certainly recommend them. Nothing was too much trouble and any queries I had were answered quickly and in a very professional manner.

Andrew · 4 December 2024

★★★★★ 5/5

Trustpilot

Sale of my property.

I am very pleased and content with the helpful way the sale of my property was conducted..

Denis · 28 June 2025

★★★★★ 5/5

Trustpilot

A pleasure to deal with!

A pleasure to deal with! From engaging the property shop to the completion of our sale, Hastings have been a pleasure to deal with. Professional and taking the time needed to guide us through the process. Highly recommend both the property shop and the legal department. Thank you to all the team!

Alison · 22 January 2025