Trusted Agent profile
★★★★★
64 reviews across 2 platforms
110 Commercial Street, Dundee, DD1 2AJ
Direct Lettings Scotland Ltd's Dundee office at 110 Commercial Street is rated 3.3 out of 5 across 64 reviews on two platforms, including 63 Google reviews rated 3.3.
Every review we hold for the Dundee office, from every platform, shown as written. First names only.
1/5
Googlehad a cooker replaced and advised on 2 occassions by staff maintenance would uplift the old one. When I chased progress an abrupt member of staff told me I was wrong deal with it yourself. I have no problem arranging this had I been given immediate notice on the fitting day. Or even the housing officer calling me to say by the way thats wrong info. Merry Christmas Im now stuck with a fousty cooker in my living room until January 15th. Thanks Andrew
5/5
GoogleI have been working with Direct Lettings Scotland as a contractor, and I can honestly say they are one of the most professional and well-organised letting agencies I collaborate with. Communication is always clear and prompt, instructions are detailed, and access arrangements are handled efficiently. Their team is supportive, respectful, and genuinely values reliable contractors. Payments are processed professionally, and any issues are addressed quickly and fairly. It’s always a pleasure to work alongside such a proactive and well-managed agency. I look forward to continuing our cooperation and supporting their property portfolio in the future., Michael MTTS Services Ltd
1/5
GoogleIf I could give a negative ratings I would, terrible agency. They hardly communicate and constantly change staff without notifying you who is visiting your home. I lived in one of their properties for four years, had 10 different property managers, all unqualified. I’m still waiting back for an email regarding setting up a meeting with management. In four years I lived with damp walls, black mould, falling walls, broken appliances and was never seen to until threatening to leave.
Hi Hannah, I am sorry to hear of your experience with our team. If you can email me directly at laura.weir@dlscotland.com I can look into your issues and arrange a meeting with our maintenance manager. Kind regards, Laura weir
1/5
GoogleVery poor customer communication. Phoned in regards to a property from august 2025, was told i was the was 1st to show interest, was told to phone back as maintanance was newsimg done to the house, phoned several times after for updates and was reassured id get 1st refusal, to then phone back today and be told someone else is moving in. Which has now put a delay on me finding somewhere else! Furious
5/5
GoogleI was blown away by Julie-anne's dedication and kindness in helping me secure my dream property! She went above and beyond helping with my every query, and very swiftly managed to move through my case! Direct lettings have provided open and honest communication, with plenty of support as I move into my property. I couldn't have been luckier or more grateful!
5/5
GoogleI moved into my flat two months ago, and they have been professional about everything. I have not had any reason to complain. Their prompt response to concerns is what I appreciate the most.
Many thanks for your feedback. It is most appreciated 👍 …
1/5
GoogleWould give 0 stars if I could. From day one had problems with the company....went into the office to sign moving in paper work got handed the keys went to the flat to find it a pigsty!! There was stains & marks everywhere & even grease left on the oven tray!! Had to chase up every repair for months & months to get anything done & the standard was so shoddy I could have done a better job myself. We lived in the flat for 4 years 2 of which was actually rented out illegally as there was broken windows which they refused to repair. My partner also had a near miss when the whole front part of the oven/glass panel fell off even though they had put themselves in the inventory upon moving in it was cracked! Upon moving out has taken 3 weeks to get overpaid rent back due to errors made by their accountant team with no communication by them unless I phoned up chasing them. Do yourself a favour & stay clear of this company I wish we had!!
1/5
GoogleThey rent out apartments with damp and mould issues, cover it up with paints and want to take your deposit for leaving the mould when you pack out. They want money for cleaning mould and redecoration. Don’t deal with them please, you’ll have bad experiences. Pictures attached and they still claim the mould was caused by me not opening windows.
5/5
GoogleRented with DL for about 18 months. Application process to obtain the flat was very fast and moving into the flat was not a difficult process. There were some communication hiccups at various points (which I think is natural) but things were always sorted and anything urgent was addressed immediately. Check our procedure was very reasonable and fair in regards to 'wear and tear'.
1/5
GoogleAwful company. My partner and I tried to get some basic information on a flat and after trying to get a hold of them on the phone for three weeks and being told on several occasions that they would phone us back (they didn't) we decided to go into the branch... We were treated like absolute garbage, snubbed by the property manager and a receptionist that rolled her eyes any time we tried to get some information. After still not getting any response to any of our queries we just gave up. I don't know if because we are young they decided that they weren't going to take us seriously but it doesn't show the company in a very good light. Dodged a bullet. God knows what they would be like if you actually rent from them.
Hi Lucy, We are very disappointed that you have had a poor experience with Direct Lettings. If you could please submit a written complaint we will be able to identify the people you spoke to and address the issues directly with them. The levels of service you have described are both unacceptable and completely contradict our ongoing efforts and commitment to providing the best customer experience possible so I am very surprised to learn of your dissatisfaction. Please email your complaint (including the flat address that you enquired about and description of anyone you spoke to at our office) to: info@dlscotland.com and mark the subject as "complaint" or write to our "Client Services Manager" at Direct Lettings 110 Commercial Street Dundee DD1 2AJ. Once your complaint has been received we will be able to investigate for you and respond to you directly. Thank You.
5/5
GoogleI have just got a flat through direct lettings, and i have to say i dealt with Amy and Julie,, they were very responsive and professional, They were very good to communicate with,, i would highly recommend them.
2/5
GoogleDo not trust this company! - They are dishonest and will try every trick in the book in attempt to try and not return your deposit! I have rented in Dundee for over ten years and have never encountered such a badly managed firm. They shirk on making good repairs that you report and then try and claim of your deposit when you move out! you have been warned!
We welcome all feedback whether good or critical as this helps us in our mission to constantly improve our service to both Landlords and tenants. In this particular instance Mr Inglis vacated the property while in arrears with rent, the property was also in need of professional cleaning. As with all deposits and as a matter of law, Mr Inglis's deposit was also held in a safe deposit scheme. At the end of the tenancy we were required to submit evidence to the arbitrator to support our claim to cover the costs incurred; Mr Inglis was invited to do the same. On weighing up the evidence supplied by both parties, LPS (the safe deposit scheme operator) decided to uphold the claim against Mr Inglis based on the overwhelming evidence supplied which proved that he had failed to conclude the tenancy properly due to him leaving the property in a state of uncleanliness and therefore unfit for re-let and that he had failed to settle his rent account before the final date. The funds awarded were allocated to the landlord for arrears and to the contract cleaner for cleaning the property.
1/5
GoogleDo not trust this company! - They are dishonest and will try every trick in the book in attempt to try and not return your deposit! I have rented in Dundee for over ten years and have never encountered such a badly managed firm. They shirk on making good repairs that you report and then try and claim of your deposit when you move out! you have been warned!
5/5
GoogleWe have been using Direct Lettings for a number of years and we are very grateful for all the hard work and dedication that has been put in especially in these difficult times Thank you Lesley
5/5
GoogleJulie and her team were very supportive with my relocation to Scotland and helped with all my inquiries.
5/5
GoogleI had a viewing for one of ur flats. Claire who was doin the viewing was extremely helpful and very welcoming. She awnsered all questions and queries that i had and from doing so it take away any doubts i may have had and prompted me to put an application in.
Many thanks for your positive feedback. I wish you well in your new property and if we can be of any further assistance please let us know. Laura Weir, Direct lettings
5/5
GoogleI have just got a flat through direct lettings, and i have to say i dealt with julie,, she was very responsive and professional, She was very good to communicate with,, and even had a wee laugh with her i would highly recommend them.
Many thanks for this review. I am glad you were happy with our service at the hands of Julie and I hope you enjoy your new flat. Laura Weir, Operations Manager
5/5
GoogleExcellent service as always The work done for me in particular by April McCallum has always been first class.Attentive and knowledgeable.The property was relet quickly .All of the documentation in a complex business was taken care of by April as was the property refurbishment
Many thanks for your review. This mean a lot to us as a company to know we have landlords who are happy with the service provided. If you need anything further please do not hesitate to get in touch with your property manager April or myself. Kind regards, Laura Weir, Operations Manager
5/5
GoogleI rented a property for >4 years with Direct Lettings. The property was of a high quality when we viewed it and the process to attain the flat was simple and well explained to both myself and flatmate. During our time in this property, flat inspections were conducted every 6 months where issues and problems could be highlighted, these were all fixed very quickly after the inspection with no serious issues. Outwith these inspections, Direct Lettings was also immediately available anytime an issue arose. Lastly, upon moving out of the property - the final inspection was carried out for the purposes of the deposit agreement. Having cleaned the flat thoroughly and maintaining a friendly but professional rapport with the company - they were all to happy to return the entirety of the deposit quickly.
1/5
GoogleI went to view a house two days ago. Having prepared an application I noticed the website stated that the house was "let agreed". I phoned the office to check whether the house was still available, as not to waste my time on organizing references, etc., and was told that I was in the running for the house. I received an e-mail tonight stating that this was actually a mistake. The house had already been under offer the whole time, essentially wasting hours of my time applying for a taken house. Would definitely not apply again.
1/5
GoogleAvoid at all cost. Absolute horrible customer service. Applied for a flat mid February, and after zero communication and limited help was finally contacted, late march, to say the flat was given to another person. This was done after being told on the few times any information was given that we were well on our way to getting the flat and little more was disclosed after that. never going to use again. should never be considered when viewing flat especially if student.
1/5
GoogleAVOID THIS COMPANY AT ALL COSTS. I don't understand how they have any applicants. My boyfriend and I were interested in a flat mid February, we gave in our paper work and then heard nothing from them for weeks. We called and emailed and would hear silly excuses like they hadn't got the email address down correctly, even though we had corrected them and had emailed them directly several times. After calling them every day for about 2 weeks we finally got an email yesterday saying that the flat we had applied for had been given to someone else weeks ago. Now we have to go through the whole process of looking for another 2 bedroom flat and it is approaching exam time and most of the good student accommodation has already been taken. Definitely would not recommend at all to anyone who values their sanity.
5/5
GoogleHad a few little issues with the flat when I moved in but everything was sorted out in a good, timely fashion. Great value for money. Love this wee flat. Thankyou Direct Lettings!!PositiveResponsiveness, Professionalism, Value
Many thanks for your feedback Raymond. If you require anything else from the team here at Direct lettings then please just get in touch. Enjoy your new home! Laura Weir, Operations Manager
5/5
GoogleVery happy with the service I received from Direct Lettings! My property was fully managed and any issues were very quickly dealt with and I was kept updated throughout the tenancy.
Lovely to hear this Claire. We are very grateful for your ongoing business. Laura Weir, Operations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Direct Lettings Scotland Ltd's Dundee office has 64 reviews across two platforms: 63 on Google, 1 on Trustpilot (across the whole business).
Direct Lettings Scotland Ltd Dundee is rated 3.3 out of 5 across all 64 reviews, and 3.3 out of 5 on Google from 63 reviews.
Direct Lettings Scotland Ltd Dundee, 110 Commercial Street, Dundee, DD1 2AJ.
