Every review we hold for the Dundee City office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRented a property for a little over a year. Sam and the team at EasyLets were absolutely superb for the entire period. Property was in a great condition at the beginning, and any issues that arose during the letting period were dealt with in a timely manner with solid communication throughout. Leaving the property (after buying our own) couldn’t have been easier either. The whole experience was extremely pleasant and I cannot fault the team at all. Highly recommend these guys, and they do earn their name, as it was a truly easy letting experience!
RM · 28 April 2025
Agent replied · 8 August 2025
Thanks for your review! Wishing you and all the best in your new home.
★★★★★ 5/5
GoogleUsed Easylets to advertise my rental property which had become vacant when I didn’t have time to re-advertise it myself.
Setting up with them was hassle free and I really appreciated their advice on what I should do to get my property ready to be let out again.
All work needed was then organised for me.
Got great feedback on the applications they received and was able to make an informed decision on which tenants would be best suited to my property.
That was almost a year ago now and I’ve since chosen to hand over management of my other properties to them and am glad to have peace of mind they are being looked after.
Have recommended to friends too. Thanks again. Gill
Gill · 11 November 2024
Agent replied · 11 November 2024
Hi Gill,
Thanks for taking time to leave a review. Glad we could help out and we look forward to continuing to manage your portfolio.
All the best,
Easylets Ltd
★★★★★ 5/5
GoogleEasylets have been the best letting agency I have ever been with by a mile, after horrendous experience with other letting agencies in Dundee who are greedy and have terrible customer service like Rockford etc, easylets was honestly like a breath of fresh air. Not only did I get my deposit back in full promptly within days of leaving my flat, the whole time anything I needed they couldn’t be anymore accommodating if they physically tried. There was a storm in Dundee a year or so ago which probably cause issues with 60% of the city and the same day I needed easylets they brought someone out within literally an hour? Nothing was too much for them, freezer broke? They ordered a new one for next day, the staff couldn’t be more attentive with special mention to Chantelle. She is an absolute asset to the company and that would be an understatement in itself. She is absolutely lovely and goes out her way to make life easier for all her tenants, an absolute shining example of someone who goes above and beyond in her role and then some! Was absolutely gutted to have to move out not because of any attachment to the flat per say, but more because I didn’t want to leave easylets, absolutely world class and should give all other agencies in Dundee a very red face, they are excellent!
Chloe · 10 November 2025
★★★★★ 1/5
GoogleTerrible company as a landlord they did nothing. Never visited the tenants in my flat, the property was left in a disgusting condition. I got my deposit returned despite being told from them not to bother! Very unprofessional and just spoken to another landlord who has experienced exactly the same when her tenants left. They are inexperienced staff who need to qualify in housing and start doing flat inspections and I manage the property myself now instead of paying them to do nothing
Sarah · 25 July 2025
Agent replied · 23 August 2025
Hi Sarah,
Sorry you’ve had a bad experience with Easylets Ltd but there is some more context here:
We managed your property for a little over 1 year.
Your tenants had lived in the property for 6 years prior to our management and had been sourced by your previous letting agent, unconnected to our company.
When your previous letting agency closed, we took over the management are were given very little of the documentation we would normally receive when taking over a properties management with sitting tenants.
When the tenants vacated your property, we carried out a move out inspection and did warn you that the deposit claim may not be successful. This was based on the length of time the tenants had lived in the property and the inventory/ move in photographs we been provided with. In any case, we completed your deposit claim, along with as much supporting evidence as possible and were successful in claiming the full balance requested to go towards the necessary cleaning and repairs.
While we understand your frustration that your property needed repair works after the end of the tenancy, there was little we could have done to prevent this given the time we managed the property, the information we were provided and the condition of the property at the time we took over the management.
in relation to your comment about staff experience; Our Property Managers are SafeAgent qualified, all with a minimum of 5 years’ experience in property lettings.
We still manage properties for the other owner you’ve mentioned. One of her properties is in the same block as yours and also had tenants sourced by her previous letting agency (the same one you used previously) living there until recently. We’re currently in the process of negotiating the deposit claim in that property.
In another property we manage for her, we tenanted it for the first time last year. After completing an inspection with the new tenants recently (sourced by us) she has stated ‘this is a palace’ in relation to the condition of the property at our last inspection.
The common denominator for the problem tenants were those sourced by your previous letting agent and so we do think it’s unreasonable we’ve been rated lowly for the condition a property was left in, given we did not manage the property or source the tenants who lived there.
All the best
Easylets Ltd
★★★★★ 1/5
GoogleWill never rent from them again!! Fought nail and tooth to have stuff done in the property always paid the rent on time, once I moved out I see the full flat has now been totally refurbished!! Avoid at all costs go with a company that cares about the conditions they have people living in. Absolutely appalled at seeing the flat has been refurbished after fighting for so long and the only option I had was to move out in the end!!
Corrie · 17 June 2025
Agent replied · 8 August 2025
Hi Corrie. Sorry to see you did not have a good experience during the time in your property.
We've rented to you at other addresses over the past 8 years and felt we've always had a good relationship with you, so please accept our apologies if you feel the time in your most recent property has not been the same.
I can see that towards the end of your most recent tenancy you had reported an issue in the bathroom.
We arranged for contractors to attend as soon as this was reported and, on your landlord’s instruction, arranged for the recommended repairs to be carried out.
On leaving the property you stated there were still issues in the bathroom. The owner therefore decided to replace the bathroom to ensure the issue was fully resolved.
Before you moved into the property the flat had been redecorated throughout, and new flooring had been fitted.
After you left, & while carrying out the work in the bathroom, the owner decorated the property again and this is how the property is now being advertised.
I appreciate it may be frustrating to see a property has been upgraded after you have left, but this is common where extensive works would otherwise cause disruption were you to be living in the property.
Should you be looking for another property in the future I do hope you would consider using Easylets again.
All the best,
Easylets Ltd.
★★★★★ 5/5
GoogleVery professional letting agency. Faced a few issues at the property but received immediate and personal help. Jack and Greg were always ready for help, Chantelle immensely helped as well. All in all, good experience with Easylets.
Abhinav · 17 April 2025
Agent replied · 11 November 2024
Hi Abhinav,
Thanks for the review. Glad we could help. Hope all is well at your new property.
All the best, Easylets Ltd
★★★★★ 5/5
GoogleWe had a fantastic experience with Paul Carberry and Karen Thomson at Easylets. They were incredibly helpful, professional, and supportive throughout the whole process. They really listened to what we were looking for and worked hard to help us find a great house that suits our needs perfectly. Their communication was excellent, and they made everything feel smooth and stress-free. We truly appreciate all their help and would highly recommend them to anyone looking for a home.
Naomi · 17 March 2026
★★★★★ 5/5
GoogleAsked Esylets to find a tenant for one my flats, after being very disappointed with other letting agencies in town and I was extremely pleased with the service received. Greg has been always very helpful, professional, and they found a suitable tenant in no time. I can't recommend them enough and they will be my first choice in the future. Thanks again!
Jabber · 24 October 2023
Agent replied · 23 October 2024
Thank you for your review. Glad we could help and look forward to working with you again in the future.
All the best,
Easylets Ltd
★★★★★ 5/5
GoogleVery sad to be leaving my property and only doing so due to relocating to England. These guys are brilliant and super attentive. Paul has been phenomenal as a property manager throughout my time with Easylets. Always so quick to reply and always made sure I was comfy and happy. Very highly recommended these guys to any students looking to rent in dundee.
Rachel · 23 January 2025
★★★★★ 5/5
GoogleI had a fantastic experience with Easylets Ltd. The team was professional, friendly, and incredibly efficient throughout the entire process. They made everything straightforward and stress-free, always keeping me updated and responding quickly to any queries.
Their dedication to excellent service and attention to detail really stood out. I would highly recommend them to anyone looking for a reliable and hassle-free letting agent!
Abujour · 10 April 2026
★★★★★ 5/5
GoogleWe have had a great experience with Easy Lets so far. Our letting agent Paul has been very attentive and helpful in every way. The application process was swift and straight forward.
We have experienced some maintenance issues and Paul made sure these were resolved quickly. We are very pleased and surprised as we did not expect such fair treatment from a letting agency.
Jane · 24 October 2022
Agent replied · 23 October 2024
Hi Jane.
Thank you for your review. We'll be sure to pass this on to your property manager Paul.
All the best,
Easylets Ltd
★★★★★ 1/5
GoogleI’m struggling so hard not to tag you guys Racist… the amount of unprofessionalism is repugnant, I have been to over 15 viewing and same thing keeps repeating, their agent boldly told me to my face that he can’t repeat himself, if I didn’t hear what he said, with a disgusting look on his face, at the end even after meeting all their requirements, they tell you the property has been given out.. Just say it.. you don’t want to give your property to BLACK PEOPLE.
Cynthia · 24 October 2023
Agent replied · 23 October 2024
Hi Cynthia,
Sorry to see you have not been successful in finding a property.
I cannot find any application submitted to us in the last 3 months that match the name used for your review, but if you would like to discuss your application in more detail to see if there is something that can help increase your chances of being selected for a property, then please get in touch by emailing info@easylets.co.uk using the name or email address you submitted with your application and we can assist.
We do currently have high number of unsuccessful applications for each property as the demand for each available property is far above usual levels.
We can assure you our assessment processes do not discriminate against race in away. The requirements for a successful applicant vary from property to property depending on a number of factors but generally these will focus around the applicants credit / affordability checks, previous renting history and referencing but also the suitability of the property for each applicant (property type / size / amenities etc).
All the best
Easylets Ltd
★★★★★ 5/5
GoogleI’ve been with EasyLets for the past year. Acquiring the first property was a breeze and we never had any issues at all. After a few months one of my flatmates decided to move out and Easylets quickly helped us get a new flat which we love even more. Chantelle has always been wonderful in particular as well as the owner who met me within 15 minutes on New Year’s Eve when I accidentally locked myself out my property. Always incredible service and amazing communication, I can’t fault them. Thank you so much for everything so far!
Mia · 24 October 2023
Agent replied · 23 October 2024
Hi Mia.
Thank you for your review. We'll be sure to pass this on to your property manager Chantelle.
All the best,
Easylets Ltd
★★★★★ 4/5
GoogleStayed in a flat managed by easylets from August 2020 to July 2021. The property was fairly well maintained and the move-in process was easy. Whenever any issues with the flat arose they were dealt with swiftly, such as having a faulty boiler tested and replaced within the space of a week. My property manager Sarah was very helpful and cooperative throughout my tenancy.
My only real greivance is that I was told no agent could attend a cleaning inspection before my move out date due to covid, meanwhile tradesmen were permitted to complete jobs in the flat and agents were bringing prospective tenants round in person for viewings. Other than this I had a good experience with easylets.
Ross · 24 October 2021
★★★★★ 5/5
GoogleIf you are a property owner in Dundee looking to rent it out then this is the place to be. As a long term expat it was vital for me to know that my property was being managed by a team of experts that were on the same wavelength as me. IMHO they are one of the few agents that broker a fair deal between landlord and tenant.
Steve · 17 April 2024
Agent replied · 23 October 2024
Hi Steve,
Thanks for the review. Its really apprecated.
All the best,
Easylets Ltd
★★★★★ 1/5
GoogleIf you’re looking to rent from easy let’s, don’t. They don’t complete repairs (I had to go all winter with a broken window and no heating!) and they will do everything to keep your deposit at the end of the tenancy. Avoid at all cost! … More
Playful_ · 21 February 2025
Agent replied · 23 October 2024
Gemma,
You did not speak to anyone at the office after vacating the property so the allegation of being shouted at by a member of staff is completely fabricated. … More
★★★★★ 5/5
GoogleLong overdue Review.
Fantastic Letting agents. Missed the viewing openday in May, but they kindly arranged for me to still view the property a couple of days later, as I was travelling up from London.
Sam & his colleagues went above and beyond the call of duty , we had our offer to rent accepted, after which it was a fairly straightforward move, with all the paperwork and arrangements smoothly and efficiently carried out. We moved in June 2024 and have had no complaints. Everything as promised.
Great professional service throughout.
Many thanks again for all your hard work.
Rashad & Family.
Rashad · 10 January 2025
★★★★★ 5/5
GoogleI am so happy to have rented through EasyLets. Their employees are very kind and extremely helpful, even though i am a foreigner. Communication via email is easy and always prompt. The property I rented was comfortable and pleasant to stay in. I would highly recommend EasyLets as the best property agent in Dundee.
Effran · 24 September 2025
★★★★★ 1/5
GoogleEasy lets... more like hard lets!!!
Jumped through all the hoops they required from myself and partner to get all our information in less than a week. Stressed out trying to get it all whilst working full time. To then be told oh we are putting the house back on the market because having a good amount of money in the bank to RENT a house AND a constant weekly income AND 6months rent upfront just isn't enough proof to afford it. Absolute joke of a place!!! Will never use them again.
Kirsty · 24 October 2022
Agent replied · 23 October 2024
Hi Kirsty,
Sorry your application was not accepted for one of our available properties.
Our sales team work with you to ensure we can complete your application as best possible.
Once a full application and supporting documentation is submitted we present these to the property owner.
Ultimately, we take instruction from the property owner whether to approve or reject an application.
All the best,
Easylets Ltd
★★★★★ 1/5
GoogleContacted Easy Lets to enquire about one of their properties and was advised that they do not offer any virtual viewings, only in person appointments.
The lady I spoke to in the office didn't seem to comprehend that for me to attend a viewing would involve a 820 mile / 14 hour trip at considerable cost. In fact her disinterest did not give a great impression of this company at all.
If you are a student, but not local I wouldn't waste your time or money contacting this agency.
Caroline · 24 October 2022
Agent replied · 23 October 2024
Hi Caroline,
Thankyou for your feedback.
We are working on updating our adverts so that all properties have a walkthrough video available. This is not always possible as these can generally only be taken when a property is completely vacant.
While some of our adverts do have video walkthroughs available, we believe this is not a substitute for an in person viewing. We therefore always recommend attending a viewing before applying for a property.
Where you cannot attend a viewing yourself we recommend you try arrange for somebody to view the property for you on your behalf.
if it is not possible for you to do this, you can still submit an application for a property via our website, however, if you have not viewed the property yourself or sent a representative, it is unlikely your application will be approved ahead of an application from somebody who has visited the property.
All the best,
Easylets Ltd
★★★★★ 1/5
GoogleAbsolute garbage. No proper customer service. The associates are not empathetic and they never understand customer point of view. A female just told me call your property manager and he is off for now. She basically said she doesn’t care of my problems cry about it somewhere else. This is the kind of service they run.
1.They give half information
2. They give incorrect timelines of giving back deposit money
3. They are rude and have no empathy towards customers
4. Slow as a snail.
Aamena · 24 October 2022
Agent replied · 23 October 2024
HI Aamena,
Sorry to hear you have had some issues today.
Generally it is our property managers who deal with deposit and rent credit return payments.
As you had been advised, the property manager who deals with your property is on annual leave today however for urgent issues, another PM can normally help.
I can see your tenancy ended 14 days ago.
Our accounts have confirmed your full credit balance is due to be returned on Monday 17th.
If you would like to discus further, then please feel free to get in touch and another property manager can deal with your query.
All the best,
Easylets Ltd
★★★★★ 5/5
GoogleI've rented a flat from EasyLets for over 4 years when I was studying in Dundee and I've had an excellent experience working with them. All of my emails were answered within a day and all the repairs required were taken care of as soon as possible. Even when I had to move out and ran into some problems, the company was very helpful and helped me solve them, taking care of the details letting me focus on the move.
If I was to rent in Dundee again I'd definitely go back to EasyLets, easily wholeheartedly recommended and the best agency I've worked with in the recent years.PositiveResponsiveness, Professionalism
Mateusz · 24 October 2022
Agent replied · 23 October 2024
Hi Mateusz,
Thank you for your kind review, please let us know if you require a reference.
Easylets Team.
★★★★★ 5/5
GoogleThey seem to be very efficient, and respectful to the older generation, and were very helpful, in my search for a ground floor cat friendly property to rent.
Patrick · 17 April 2025
Agent replied · 23 October 2024
Hi Patrick, Thanks for the review. Glad we could help.
All the best in your new property.
Easylets Ltd
★★★★★ 5/5
GoogleAs a landlord, I have Easylets as my agent for 8 years. They are professionally managing the properties and resolving the issues. I am very satisfied with their service and I recommend tenants and landlords to work with them.
Murat · 10 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
