Every review we hold for the Dunbartonshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy husband and I have just signed our contract with Allan and Harris and will be working with the Dumbarton branch. However, it was Clayton who came to the house to value and a second time with our contract. Clayton has been outstanding and professional in his work and is extremely knowledgeable of the area and value of our property. We can’t thank Clayton enough for making this process easy for us.
Lucy · 2 May 2024
Agent replied · 9 June 2024
Lucy P thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
GoogleThe facts.
-It’s a week since I asked for a home report and a viewing - I’ve had a neither.
-I’ve called back - told ‘the valuer would call me to arrange’ - that’s not happened.
-I was called IMMEDIATELY after I sent the enquiry - asked if I want to use their mortgage advisor and or to sell with them - I didn’t answer don’t. Yet I was phoned back so they can arrange to value my property…. I expressed annoyance at the error and lack of viewing arrangement. Since heard nothing.
-FYI it’s the cottage in Rosneath that’s on sale- if no one’s coming to view it - this is why.
Total farce. How can an estate agent be so disorganized at such basic stuff?
He
Morven · 9 July 2025
Agent replied · 13 August 2025
Thank you for bringing this to our attention. We apologise for any inconvenience and miscommunication that may have occurred. We are dedicated to providing quality services and will follow up on your request as soon as possible. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GooglePLEASE READ AND BEWARE!
We had Allen & Harris Helensburgh Branch Manager Clayton McGuiness handle our property Sale, which initially started off in good faith with him coming to assess our property. After a thorough walk through of our property he very confidently gave us a "conservative" Offers Over starting figure we were more than happy with (his words). Clayton came across as the Consumate Professional and we were happy to be guided by his expertise. The next stage was an organised Home Report being carried out and Marketing photo shoot planned in. The date was planned for the photo shoot and the Surveyor arrived on the Monday, advising us we would have the Home Report by the Wednesday. Wednesday and Thursday came and went with no Home Report. On the Friday we then had a late phone call from Clayton, who very sheepishly advised that the Home Report came in at a staggering £40,000 lower than his initial "conservative" Offers Over" starting price. To say the wind was completely taken out of our Sails would be a massive understatement. With the snowball effect this MASSIVELY impacted on our house search and bid which was by now completely blown out the water. Consequently, our House Sale and House Purchase fell though completely, leaving us more than £1000 out of pocket in Fees and bitterly disappointed. It is our opinion that either the Helensburgh Allen & Harris Branch Manager or their Surveyor, or both, are completely out of touch with the Housing market. Please tread VERY carefully when choosing your Estate Agent. : Post discussing our concerns with Allen &Harris they refuted and denied all wrong doing and firmly laid the blame at their Surveyors door, Harvey Donaldson Gibson, claiming they were out of touch with reality (A&H Branch Manager Clayton claiming long conversations trying to get them to see reason) and advising us to pursue this avenue of complaint with Harvey Donaldson Gibson. In all honesty, it was the response we expected. One blaming the other. If nothing else but experience is to be gained from this, PLEASE consider your Helensburgh Estate Agent choice carefully. Slater Hogg & Howison apparently is the way forward for Professionalism, Customer satisfaction and overall good Customer relations in Helensburgh. Do NOT be hoodwinked by unprofessional half hearted companies like Allen & Harris. Learn from our experience.
Thomas · 28 November 2024
Agent replied · 10 November 2024
Hello Thomas,
Thank you for sharing your experience with us. We are truly sorry to hear about the issues you encountered and the impact it had on your plans. Please contact us at complianceresidential@sequencehome.co.uk so we can discuss this further and address your concerns.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI recently sold my flat with Allen and Harris in Helensburgh. I cannot fault the professional service I received, from the Home Report, to the viewings, the offers and the sale. The agent assigned to me, Patricia Dean went above and beyond to assist me and she kept me up to date every step of the way. I could call her anytime if I had a question and she always responded promptly with a cheerful, helpful, friendly attitude. If Tricia wasn't there one of the other team members was always happy to help. Even the after care service is second to none. I cannot recommend Allen and Harris Helensburgh, and particularly Tricia, highly enough.
Diane · 29 March 2023
★★★★★ 5/5
GoogleGreat service from the Allen and Harris team in the sale of our home. Mark was our very friendly Estate Agent who provided sound advice and great communication throughout. Brogan was our Mortgage Advisor and helped ensure we got the best deals for us in our mortgage and insurance policies. Great staff. Highly recommended.
Chris · 14 April 2021
Agent replied · 9 June 2024
Hello, thank you so much for taking the time to provide our Helensburgh team with a 5-star review.
We are so happy to hear Brogan and the rest of the team helped you every step of … More
★★★★★ 5/5
GoogleI had a poor experience with an alternative estate agent and thankfully moved my house sale to Allen and Harris in Helensburgh. The experience could not have been more different. Mark Docherty and his team are fantastic. Professional, dedicated, trustworthy, friendly and knowledgeable about the area, I had more viewings and offers in two weeks than I had in 9 months elsewhere. There "going above and beyond" ethic is exemplary, and I would recommend them to anyone. You will be in safe hands. Thank you Mark.PositiveResponsiveness, Quality, Professionalism, Value
Lorraine · 25 August 2020
★★★★★ 5/5
GoogleAs Buyers and new to the area, the Helensburgh team provided us with a great amount of knowledge to the area and surrounding areas of property available. They treated us with respect and didn’t just work in the best interested to the seller. Although we were not selling property, we felt that the service was exemplary and ensured we had access to viewings as and when they became available. Their communication between buyer and seller was paramount and we would not hesitate to be in partnership with Allen & Harris in future. Thank you so much to Chloe, Mark and Tricia for your amazing support and service!
Many thanks
‘The Mitchell Family’
Donna · 10 June 2020
★★★★★ 5/5
GoogleMark and his team at Allen and Harris offered us an excellent service when recently selling our property.
They gave great advice and were really supportive in helping the sale progress.
They kept us informed by phone and email after each viewing and were always very quick to respond to any question or query, regardless of how small.
Would recommend them 100%.
Evelyn · 10 June 2020
★★★★★ 5/5
GoogleVery pleased with them. Everyone in the Branch (led by Clayton) is friendly and helpful. They are quite professional and know what to do. I can't fault anything as they brought me a great experience. Thanks a lot.
Yashar · 28 March 2024
Agent replied · 9 June 2024
yashar javadi thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleStaff were extremely helpful whilst I was property searching in Helensburgh.
Ariella was always charming in the phone and nothing was ever too much hassle or trouble.
Thank you to all involved for helping me find my new home.
Carly · 11 June 2019
★★★★★ 5/5
GoogleOur property is not yet on the market, but so far we have been very pleased with the enthusiastic and helpful service we have received from Mark in the Helensburgh office.
[update] We sold the property within a few days of it going on the market. Whole process very smooth, and the solicitors recommended by Allen & Harris gave us excellent service.
Alex · 14 April 2023
★★★★★ 5/5
GoogleMany thanks to Brogan for all her hard work in arranging the mortgage and accompanying insurance policies on our new home. Excellent communication throughout. Highly recommended.
Murray · 14 April 2021
★★★★★ 5/5
GoogleAn OUTSTANDING team. HIGHLY recommended. High standards of professionalism and empathic interaction. I have no regrets inviting Mark to market our property. Due to circumstances beyond our control Mark sold out property twice, each time within 1 week, at "over the asking price". To anyone considering selling their property I would recommend Allen and Harris with any hesitation. They are the best estate agent I have experienced over a 50 year span of moving home.
Phillip · 10 June 2020
★★★★★ 4/5
GoogleStill searching for the perfect property. Would prefer more filters.
Jenny · 28 March 2024
Agent replied · 10 June 2024
Many thanks for your feedback which I have passed onto the branch. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleColquhoun Square is blossoming
Martin · 29 March 2023
★★★★★ 5/5
GoogleBest estate agents in town, honest, punctual and polite
D · 10 June 2022
Agent replied · 10 June 2024
Hi, thank you so much for the 5* review of our Allen and Harris branch!
It's great to hear that the team have been helpful, friendly & efficient! We wish you all the best for the rest of your sale.
★★★★★ 5/5
GoogleBest estate agents in town, honest, punctual and polite
Douglas · 29 March 2022
Agent replied · 10 November 2024
Hi, thank you so much for the 5* review of our Allen and Harris branch!
It's great to hear that the team have been helpful, friendly & efficient! We wish you all the best for the rest of your sale.
★★★★★ 5/5
GoogleExcellent service 👍 …
David · 10 June 2021
Agent replied · 10 June 2024
Thank you so much for taking the time to leave us a five-star review.
★★★★★ 5/5
GoogleExcellent service 👍 …
F · 14 April 2021
Agent replied · 14 April 2026
Thank you so much for taking the time to leave us a five-star review.
★★★★★ 5/5
GoogleI used Allen & Harris for buying and selling.
Mark, Trish & Chloe in the Helensburgh branch were superb. Very professional and …
Joanne · 14 April 2021
★★★★★ 5/5
GoogleWonderful Staff. Coudn't be any more helpful
Denise · 29 March 2023
★★★★★ 1/5
GoogleRating only, no written review.
Derek · 14 April 2022
★★★★★ 5/5
GoogleRating only, no written review.
Stephen · 29 March 2022
★★★★★ 1/5
GoogleRating only, no written review.
Del · 25 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
