Every review we hold for the Dumfries and Galloway office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolutely useless company
I have to say that if you are a buyer-forget about it, they are not interested in selling properties and if you are a seller,forget about it, they are not interested in selling your house. Absolutely disgraceful company. Why do you even want to list your property with them is the main question. They don't pass on messages or offers to the vendors and don't respond if you are interested in viewing either.
Tibu · 17 September 2026
Agent replied · 25 September 2026
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and are concerned by the issues you have raised regarding communication, property viewings, and the handling of messages and offers.
As we are unable to identify your case from this review alone, we would welcome the opportunity to investigate your concerns further. Please email us directly at socialmedia@savills.com with your details so that we can look into what happened and address any shortcomings in our service.
★★★★★ 5/5
TrustpilotShikha was wonderful
Shikha was wonderful, really helped me move in and all the support that came after. She’s very responsive and problem solved quickly :)
Nora · 15 September 2026
Agent replied · 11 October 2026
Thank you, Nora, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
★★★★★ 5/5
TrustpilotRental experience
Our property manager Ilinca Ioanovici was amazing throughout the rental process. Always quick to solve and issues and queries, much appreciated!
Mattie · 15 September 2026
Agent replied · 11 October 2026
Thank you for your feedback, Mattie. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
★★★★★ 5/5
TrustpilotProperty managed by Sarah
Property managed by Sarah.
We had no real isssues during the tenancy however Sarah was great in helping with whatever was needed.
Mr · 3 September 2026
Agent replied · 25 September 2026
Thank you so much for your review, Mr.Cameron. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 5/5
TrustpilotFiona Wither Review
Fiona Wither has been a great help throughout my entire tenancy of two years. Savills and Fiona have been helpful when faced with problems with my apartment, communication has been very smooth and they’ve been quite supportive. I highly recommend Savills to anyone looking for a reliable agency.
Sveva · 9 October 2026
★★★★★ 5/5
TrustpilotGreat proactive service from the…letting team at hampstead
Great proactive service from the letting team especially Muhammad Carr who has brilliantly looked after my property and me (!)
Irene · 8 September 2026
Agent replied · 25 September 2026
We really appreciate your kind feedback, Irene. We are very pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotPetworth Office. Daniel was superb in every way
Daniel was superb in every way. From the moment I signed on with Savills he handled every detail promptly and efficiently. Beyond my expectations. I had some heath issues in the middle of the sale and had to pause everything for a month. Daniel kept in constant contact with my buyer and myself. He was always considerate and very polite. He is an asset to the firm.
Mooney · 27 May 2026
★★★★★ 1/5
TrustpilotAppalling experience
Appalling experience. Savills at Margaret Street cancelled a fully signed, legally binding tenancy agreement just 5 days before move-in because they sold the property. This breach of contract cost me money in non-refundable flights. Agents Natasha Spitz and Mey Hafiz promised to sort out the reimbursement, but then completely ghosted me for over months. Management ignores all formal complaints. While unforeseen circumstances can happen, how can this be justified?
Анна · 22 August 2026
Agent replied · 25 September 2026
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and understand how frustrating and disappointing this situation must have been, particularly given the proximity to your planned move-in date and the additional costs you incurred.
While property sales and changes in circumstances can occasionally arise unexpectedly, we recognise the significant impact this had on you and appreciate your concerns regarding both communication and the handling of your reimbursement request.
If you could email further context to socialmedia@savills.com we will investigate.
★★★★★ 5/5
TrustpilotNew agent great service.
Having been with Savills, Oxford for the last 4 years, it has always been great working with them to get bits done around the home I rent.
Recently Shikha has become my agent and boy! is this woman on her game. The responses are quick, the feedback is quick and the communication is thorough.
It is a pleasure having her as my agent.
Lvdm · 17 September 2026
Agent replied · 11 October 2026
Thank you for taking the time to review our service, Lydm - feedback is always incredibly helpful. I’m delighted that we met your expectations.
★★★★★ 1/5
TrustpilotSavills are the management company for…
Savills are the management company for the house next door which is rented out. Over 18 months ago, a brick post on the drive which belonged to that house toppled over onto my path. This was reported by previous tenants, new tenants and myself on several occasions but the brick post has not moved and is too heavy for me to pick up and move onto their drive. The inconvenience is to me not the house it belongs to. I cannot use my path to take bins in and out as this prevents it. Apparently, the landlord is also aware. I rang Savills, the management company, several times last year and was fobbed off or advised it will be sorted that week...and it never was and nobody came back to me. Happy to take the fee but not taking up problems caused. If anyone trips over and hurts themsleves (and lets face it any trip can result in a potential death) the claim will be on Savills. I hadn't left feedback earlier as wanted to give them a chance but this is ridiculous!!!! I could only put date of experience as May 25 but it happened in December 24.
Collette · 18 May 2026
Agent replied · 5 June 2026
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration this situation has caused you over an extended period.
We would like to investigate this matter urgently and ensure it is resolved without further delay. Please could you contact us via email to socialmedia@savills.com with your address and any reference details, so we can escalate this to the appropriate team immediately.
★★★★★ 5/5
TrustpilotSince Vivian Yip (MARLA Property…
Since Vivian Yip (MARLA Property Manager) being my property manger, she has all along tried her best to help me in the most efficient and effective way. Her responses and advices given to me are always clear, useful and up to point. It has saved me a lot of time and resources in resolving my problems, in particular I live overseas and am not familiar with the UK operation. Her assistances are valuable and is the best staff whom I come across in Savills. She is definitely a valuable asset to Savills and a role model for the colleagues to learn from. I trust she could have a bright future and she is the one whom Savills and her colleagues could always depend on.
Joyce · 1 May 2026
Agent replied · 5 June 2026
Thank you for your kind words and for taking the time to post a review, Joyce. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 5/5
TrustpilotThank you
From the start, working with Christianne has been an absolute pleasure. Her professionalism, knowledge, and dedication set a new standard for what great estate management should look like. Every detail of our experience was handled with care, integrity, and genuine enthusiasm.
Lucas · 18 February 2026
Agent replied · 25 February 2026
Thank you so much for your review, Lucas. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 5/5
TrustpilotI have had Savills as my property…
I have had Savills as my property manager for close to 9 years now and I must say I have had some exceptional agents covering my account - I want to particularly shout out Atticus Leung who has been incredibly helpful across a wide array of repairs/ replacements/ general Qs. The turnaround time is very efficient and all my questions are answered, the approvals from the landlady obtained and all the necessary works are initiated asap which minimises any inconveniences. We can’t always control other things going on in the apartment/ building/ residential area but having a helpful residential manager and agent helps a great deal.
Anastasiya · 30 April 2026
Agent replied · 5 June 2026
Thank you so much for your review, Anastasiya. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 5/5
TrustpilotElliott Jones was very helpful
Elliott Jones was very helpful. The information we required arrived quickly and his liaising with others in the team on our behalf was effective. He is also very nice to work with.
Clare · 28 April 2026
Agent replied · 5 June 2026
We are so pleased that everything worked out successfully for you, Clare. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotA great experience
Chris and Emma at Savills Exeter have been great to deal with during our recent home relocation. They were professional, effective, reliable, clear, straight forward and efficient in everything they did but they were also friendly, thoughtful, responsive and really easy to work with. They were great at listening and understanding our situation as it evolved and changed and always ready to help with answers and suggestions when needed. Moving home can be a roller coaster of ups and downs but working with Chris and Emma and knowing we could rely on them to helpful and straight forward was a massive help and I am happy to be able to thoroughly recommend their services.
Philip · 23 April 2026
Agent replied · 5 June 2026
Thank you for taking the time to leave feedback, Philip. We’re so glad that you appreciate Chris and Emma/ we’re delighted to hear that you enjoy being part of the Savills team…. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.
★★★★★ 5/5
TrustpilotSavill's are and have been absolutely excellent
I have found all the staff at Savill's, on Fulham Palace Road which is the agency that manages my property, but also all the support personnel in finance etc. absolutely first rate. Their service is professional, reliable, prompt and accurate. Everything you could hope for and especially at a time when being a landlord is becoming more and more complex and complicated.
Alex · 28 August 2026
Agent replied · 25 September 2026
Feedback is an invaluable reminder of the things that are important to our clients, Alex. So thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
★★★★★ 1/5
TrustpilotThreatening letter full of lies!
First time hearing of these is a "final warning" letter through my door from "Kevin Donohoe - Head of Asset Strategy, Planning and Delivery". Claiming they need to do a survey on my house and that their "records indicate" I have "refused them access" - NO one has knocked on my door about a survey! Claim they have tried to contact me via phone, letter etc and that I'm in breach of my tenancy and threatening to kick me out and legal proceedings, but I've had NOTHING from them until now! No letters, no calls, no one knocking on my door! This is absolutely disgraceful! I called and spoke to a nice lady, she was understandanding and apologetic, told me I should have had letters and stated a number of people have complained they've not recieved letters from them either so there's something wrong with the mailing system. She assured me I wouldn't lose my home - obviously, as I've not done anything wrong.
E · 17 April 2026
Agent replied · 5 June 2026
Thank you for taking the time to share your experience. We’re very sorry for the worry and frustration this caused you, that is certainly not the experience we want any of our residents to have.
We understand how upsetting it must have been to receive a “final warning” letter when you had not previously been contacted or made aware of the need for a survey. You are absolutely right that this should not have happened, and we acknowledge that there appear to have been issues with previous correspondence not being received.
Thank you again for bringing this to our attention, and we appreciate your willingness to cooperate moving ahead.
★★★★★ 5/5
TrustpilotAn example of excellent estate agency professionalism
Our experience was significantly and uniquely enhanced by working with Justin Godfrey at the Bishops Stortford branch. He is an absolute professional, with excellent communication skills, a much appreciated honestly, knowledge of the market, and a pleasure to work with. He genuinely made the sale happen, helping in every way he could, whilst dealing with the many parties involved without issue or stress. I can only say positive things about the way he works and would not hesitate to recommend him or indeed use him again ourselves.
Emma · 16 April 2026
Agent replied · 5 June 2026
We really appreciate your kind feedback, Emma. We are very pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotProfessionalism and empathy at highest level
We feel very fortunate to have had Roshni Jethwa as our Property manager in Chiswick. As we are in our mid thirties, my partner and I had a fair share of experiences as tenants throughout the years, but never had such a difficult / particular landlord before (e.g., requesting we only use specified 2 brands of cleaning products, being present at the property almost daily to oversee garden / deck renovations, etc). This led to a fraught and fragile relationship with the landlord, which Roshni helped navigate expertly. She was very kind, offered sound advice, and escalated to management when appropriate. I wanted to thank Roshni for the incredible degree of professionalism she provided during the length of our tenancy.
Iris · 26 November 2024
Agent replied · 22 December 2024
Thank you so much for your review, Iris. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 5/5
TrustpilotSavills are the best
Savills have been truly amazing in this very long journey we have had to buy our beautiful home. Jamie and Sarah were nothing but patient and encouraging when things were not going well. The thing that sticks out for me is how nice they were.....not like the Estate Agents I remember from years ago who basically just wanted to sell the house and get their commission. Jamie cared about us as people and if you ever need to sell your house (or buy one) you cannot do better than SavillsThank you to Jamie & Sarah we love our new home
Jackie · 8 November 2024
Agent replied · 22 December 2024
Thank you for your lovely review, Jackie. It was a real pleasure being able to help you and hope you enjoy the new home.
★★★★★ 5/5
TrustpilotI recently ended my 4-year lease of an…
I recently ended my 4-year lease of an apartment that was managed by Savills. My experience was great - I found the apartment that met all my needs quickly and throughout my stay all issues were being resolved and attended to promptly and professionally. In the past year Angus helped me quite a lot, for which I'm very grateful. Highly recommend!
Olena · 17 August 2026
Agent replied · 25 September 2026
Thank you for your feedback, Olena. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
★★★★★ 5/5
TrustpilotGreat Service
Many thanks Ritesh for all your help, prompt replies and advice
J · 27 August 2026
Agent replied · 25 September 2026
Thank you for your lovely review, J Kerr. It was a real pleasure being able to help you and hope you enjoy the new home.
★★★★★ 5/5
TrustpilotOutstanding Services
I would like to take this time, to commend the outstanding services I received from Varinder & Euan at the Birmingham branch. Their level of professionalism, with timing to explaining the properties and its terms of agreement are impeccable.Euan took the time to speak with me on the phone, taking my call on numerous occasions, despite having a hectic day in meetings for most of the day. He also answered all my concerns with regards to the propertied and signing of the contract, viewing etc.Varinder is most certainly multifaceted and extremely helpful to her clients. From her polite demeanour from answering the phone, to the time she takes to explain every room, the amenities and highlights of the properties. She is also polite and courteous to her clients when she saw them on sight, during my viewing. They seem very happy with her, and well settled and comfortable.
Rachel-Sophia · 22 October 2024
Agent replied · 22 December 2024
Thank you for your kind words and for taking the time to post a review, Rachel-Sophia. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Savills and Gabriella in particular have been very helpful every step of the way throughout the whole process. I was the buyer in this property purchase transaction, and although Savills were obviously representing the seller, I feel they have been fair and constructive when we hit some roadblocks along the way and they facilitated the dialogue, which was much appreciated. Gabriella is energetic, straight to the point and efficient but also very perceptive and supportive, which is a great combination. She will also go the extra mile to find the answer to any request/ question you may have. Wouldn't hesitate to recommend and would definitely use their services again.
AB · 21 October 2024
Agent replied · 22 December 2024
Thank you, AB, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.