Caledonia Bureau reviews

★★★★★ 5/5

Google

I had a great experience with Caledonia Bureau Dumbarton. The team were incredibly communicative, keeping me updated at every stage and always responding quickly to any queries I had. They were friendly, professional, and genuinely helpful, (Especially Gemma.) which made the whole process feel smooth and stress-free. My property sold within a week. I would highly recommend.

Annabel · 17 February 2026

★★★★★ 5/5

Google

Irene and the team were absolutely outstanding from start to finish! They were incredibly efficient, supportive, and gave us expert advice that genuinely set them apart from other agents we spoke to. From our very first call right through to listing the property, everything ran seamlessly, it honestly felt effortless on our end. What impressed us most was that they delivered on every single thing they advised. No overpromising, just real results. Their professionalism, communication, and attention to detail were second to none. We couldn’t be happier with the experience and would highly recommend Irene and her team to anyone looking to sell! Thank you 👌🏽 ⭐️⭐️⭐️⭐️⭐️

Asim · 17 February 2026

★★★★★ 5/5

Google

Excellent help and advice from a friendly and approachable team, in particular Allison and Gemma. Everyone in the team we dealt with were very professional and I would strongly recommend their services.

Katrina · 11 June 2025

★★★★★ 5/5

Google

Highly recommend Gemma at Caledonia Dumbarton. So kind, patient and helpful. We are very grateful for all of Gemma’s help during our house move, nothing was too much trouble. Thank you so much Gemma!

Christine · 17 February 2026

★★★★★ 5/5

Facebook

I have had the pleasure of dealing with Caledonia Bureau for many years and have always found them to give a fantastic and friendly service. We had challenges along the way but Sharon and the team always got things sorted and always with a smile. Having now sold my property, I will miss our chats! Highly recommended 🤩

Angela · 1 September 2022

★★★★★ 5/5

Google

Great experience using Caledonia Bureau, quick sale and easy to deal with. Also like the online portal to track viewings

Gary · 17 February 2026

★★★★★ 5/5

Google

A fantastic and very slick professional service. I moved estate agent to Caledonia Bureau after failing to sell via another local agency. Malcolm gave an honest, knowledgeable valuation - he's clearly very familiar with the local market. Gemma was friendly and enthusiastic throughout and great at keeping me informed. Any hiccups with the property (it was empty and I am not living locally now so had to ask for help with a couple of things) were handled smoothly. You have the ability to keep track of the status of your sale through an online facility that shows viewings scheduled etc, which is also handy. Highly recommended!

Fiona · 15 April 2022

★★★★★ 5/5

Google

Great experience with Irene & colleagues who were always so friendly. I let the agents do all the viewings on my behalf and was absolutely delighted with the sale price which was way beyond expectation. Thanks again.

L · 17 June 2025

★★★★★ 5/5

Google

Simple process from start to finish, clear communication throughout.

David · 17 February 2026

★★★★★ 5/5

Google

Cannot praise gemma,irene and the rest of the team at caledonia bureau high street dumbarton,marketed our property very professionaly and it sold within a couple of weeks.Kept in touch with us throughout the process.Absolutely stress free.

IAIN · 20 May 2025

★★★★★ 5/5

Google

Couldn’t ask for a more professional, personal service than we’ve received with Caledonian Bureau. All of our interactions with them were exactly what we were looking for. Malcolm was amazing in terms of advice, thorough brief and exceptional marketing, Gemma kept us fully appraised of viewings and developments at all times and Irene was a delight in supporting us too. I would absolutely recommend them when selling your home.

Elaine · 17 April 2022

★★★★★ 5/5

Facebook

What can I say bar Magnificent service! Malcom, Emma and Gemma were absolutely amazing from start to finish. Constantly updating me with all details of viewers, pleasant, knowledgeable and made the selling of our property so easy. Thankyou all what a team!

Eileen · 2 March 2021

★★★★★ 5/5

Google

Caledonia were exceptional when they sold my house. They process your sale in a very efficient, professional and speedy manner. From contacting them to receiving an acceptable offer was under 14 days and that was over the New Year holidays. At all times Gemma Young kept us in the loop of what was happening. The potential buyers were of the highest calibre, chain free and good to go. Their (Caledonia) marketing strategy is to target potential buyers via Facebook and it works! Do not waste your time with other agents. Caledonia are the only choice if you want to sell fast and at a good price.

Kenny · 19 June 2018

★★★★★ 5/5

Google

We rented out one property with Caledonia Bureau and the service from Gemma and Sharon was first class. Their communication regarding renting our property and management of the lease was excellent. We then asked Caledonia to sell two of our properties and their sales management was equally first class. Excellent marketing and communication right through the process resulting in quick sales with both properties. Gemma led the sales of both and was first class in her communication and arrangement of viewings. We then purchased a property through the firm. All in all we were treated exceptionally well, through letting, selling and purchasing we would definitely recommend Scott, Sharon and Gemma with any property management matters and we would definitely come back to them with any of our property matters in the future.

Julie · 19 June 2018

★★★★★ 5/5

Google

Caledonia Bureau have been everything I could have hoped for in an estate agent and I would strongly recommend that anyone looking to sell a property should do so through them. I cannot thank Gemma, Scott and the rest of the team enough. Gemma was in regular contact with me with professional advice and new developments, always happy to talk and advise. The photographs and video of the house were amazing and I certainly would advise getting a video tour of your house when selling I cannot fault Caledonia Bureau in any way. My house was sold in just over a week... Thank you to all the staff and especially Gemma Young.

Marysia · 19 June 2018

★★★★★ 5/5

Google

I would highly recommend Caledonia Bureau, Dumbarton. My first contact was Gemma and Emma at the office. Both are so friendly, efficient and helpful. Also the inimitable Malcolm Button made the experience of selling our flat such a …

JacDave · 17 April 2021

★★★★★ 5/5

Google

I cannot speak highly enough of this branch. Gemma was fantastic and very patient with us. Answered all our questions with email after email when buying a property and was great when we put our property on the market. Our property went on the market on a Friday night, had a viewing on Saturday and accepted an offer on Monday. Cannot stress enough how much I would recommend this company, especially Dumbarton branch!

Stevie · 19 June 2018

★★★★★ 5/5

Google

Your home is generally the most valuable asset you own. When it comes to selling this asset it's understandable you would want to maximise it's value. Experience is essential in reaching the right sale price however presentation is key. Caledonia provide both in abundance. No other local estate agent comes close. I can't recommend Caledonia highly enough. Paul Lynch.

Paul · 17 April 2022

★★★★★ 1/5

Facebook

As a tenant I was totally let down by Caledonia property, we paid the rent every month, on time and had 3 monthly inspections, whether we were home or not, we never had any negative feedback, asked permission to do home improvement, was told this had been passed on to the landlord and was permitted, landlord never did any repairs during our tenancy despite us constantly reporting the issues every 3 months over 6 years, then when we left the property, due to the poor condition we were refused our deposit, as he said we had not had written permission for doing improvements and we had left it dirty, which was not true, I have spoken to several people who had the same problem, would definitely not recommend this company

Corrinne · 27 April 2020

★★★★★ 5/5

Google

Sold the house within a week for a great price, all thanks to the excellent pictures and service given by Caledonia bureau. A special shout-out to Sharon, Gemma and Irene in Dumbarton for their fantastic customer service.

Connor · 18 July 2024

★★★★★ 1/5

Google

Terrible company with bad practices. Only since we had our experience with Caledonia do I meet folk who say not to use them. Wish we found out before! Any repair reported we were told was our responsibility and we had to pay ourselves and it took an age to get back to us and often don't even both replying to emails or returning calls - this happened more when we caught them out lying about the repairing standard. Thankfully citizens advice and environmental health helped us out loads with nearly all of the issues and each time Caledonia were wrong. After 10 months we get our notice and told to leave. After all we had the cheek to complain about genuine problems. Then they used threats about claims on my deposit which thankfully after more help from citizens advice I got back in full - so have that Caledonia. Not so smug now. It looks like the only real reviews here are bad ones, all the good ones appear to be written in the same manner. Avoid.

Michael · 19 June 2018

★★★★★ 5/5

Google

Gemma at caledonia was great. A pleasure to deal with and extremely helpful. This was my first time selling a property so I was unsure what to expect. Gemma advised me throughout the whole process and put me at ease. My property has just been sold and I couldn't be happier. Thanks Gemma.

Anna · 19 June 2018

★★★★★ 5/5

Google

Irene at the Dumbarton office has been very helpful, professional and friendly. Highly recommended. Thank you.

Mark · 14 April 2024

★★★★★ 5/5

Google

Sold our house within a week. Cannot praise Gemma and the team highly enough for their support and professionalism. Would recommend Caledonia if you are looking to sell your house quickly at a reasonable cost.

Alice · 19 June 2018