Trusted Agent profile · Dudley
★★★★★
1,953 reviews across 3 platforms
11B St Johns Road, Stourbridge, DY8 1EJ, Dudley, DY8 1EJ
Connells's office in Dudley, at 11B St Johns Road, is rated 2.3 out of 5 across 1,953 reviews on three platforms, including 260 Google reviews rated 4.6.
260
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,692
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Connells Stourbridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dudley.
Every review we hold for the Dudley office, from every platform, shown as written. First names only.
1/5
TrustpilotUnprofessional service
Cancelled valuation appointment 2 hours before pre-arranged time, by email. Called to ask why the appointment had been cancelled, apparently it was the responsibility of another office to contact us, they didn't. Complete waste of time.Don't even deserve 1 star.
5/5
GoogleRating only, no written review.
It’s lovely to know you had such a great experience, thank you for your feedback! We’d welcome any further details you’re willing to share.
5/5
GoogleA very helpful and professional team who sold our property really quickly and made a very stressful process much easier for us. The team were there to help with all our concerns and queries and nothing was too much trouble for them. Amazing service!
5/5
GoogleHad a super fast and efficient sale of my house. Had zero issues! Can’t recommend Connells enough. Highly advise to use ! Regards Miss S Jones
1/5
TrustpilotAbsolutely shocking
Absolutely shocking. DO NOT USE CONNELLS. Nobody can get hold of them for updates. They recommend solicitors who are without doubt the worst in the business, guessing they get a significant commission for the recommendation. Use at your peril.
1/5
Trustpilotpoor customer service as local branch…
poor customer service as local branch staff (colchester) does not even make any effort to ratify their mistake which has caused the landlord not receiving her rent for 5 months. Very inconsiderable and unprofessional, not worth for the fee that they are charging
1/5
TrustpilotConnells leicester branch
Connells leicester branch , avoid just west of time 🤦♂️
5/5
TrustpilotConnells Leavesden
Very pleased with our experience of Connells Leavesden. Ross & the team did a great job & kept us informed every step of the way
4/5
TrustpilotCornell’s found a cash buyer for my…
Cornell’s found a cash buyer for my property within days and the property sold without really going on the market, the buyer stuck with us getting probate and we sold this week
1/5
TrustpilotAdvertise properties at an undervalued…
Advertise properties at an undervalued price to start a closed bidding war between interested parties. Unhelpful staff that give you no guidance and reject your offer with no explanation given. Disgraceful way to treat to prospective purchasers.
1/5
TrustpilotTerrible Service
I currently rent a property via Connells... I have spent 39 days without Gas and they have been ZERO help in recovering compensation for me from the landlord and have distanced themselves continually from the situation.Terrible Terrible service that I would not recommend to anyone.
5/5
Google5 stars service, katie whitehouse dealt with my purchase of a property , and i can honestly say she and connells gave us a first class professional service...we will be happy to buy through them again ***** 5 stars thanks katie..x
5/5
GoogleAbsolutely the best estate agent I have dealt with. I have recently purchased a property and not only have I had the best customer service especially from Katie Whitehouse, the whole team are exceptional. Please keep up the excellent customer service.
1/5
TrustpilotCONNELLS ARE THE WORST
Do not use Connels to let your property. They are completely incompetent and treat your tenants like rubbish. I have been waiting to get something fixed through them for months, and they won't let me talk to my tenants directly!I'm taking my business elsewhere.
1/5
TrustpilotRubbish
Rubbish. Sneaky people. Impossible to arrange an appointment. Never call you back. Avoid this company.
1/5
TrustpilotPester power is not customer service
I made an enquiry about selling my house. Then decided to postpone. Call after call, emails booking valuations I'd not agreed then a call from HQ!Disgusted with their pestering which borders on harassment.
1/5
TrustpilotLying greedy corrupt and rude
Lying greedy corrupt and rude. Worst experience I've ever had dealing with an estate agent. Just let that sink in. They are the worst 'estate agent' operating in the UK. They pay no regard to the law or any notion of good customer service.
1/5
Trustpilotworst firm gets offended when you…
worst firm gets offended when you appeal a valuation
5/5
GoogleI am so thankful for all of your help in finding our new home! We had been having such a stressful time and your kindness and support turned it into such a happy experience ! Thank you so much xx
5/5
GoogleZac Came to value my house and was very polite and helpful. He Answered all my questions. I would use again without a doubt.PositiveProfessionalism
1/5
TrustpilotToo many issues to list here
Too many issues to list here, seriously do not use these people if you are a landlord or a tenant, they will not help you and take money for nothing. be warned !
5/5
TrustpilotFor certain I would recommend this company!
Our experience with Connells was really great.My husband and I went to rent a house and we meet Rebeca and Georgia which were very friendly, they helped us a lot and proved their professionalism.Thank you!For certain I would recommend this company!
1/5
Trustpilotabsolutely shocking service
absolutely shocking service. chippenham branch closed on saturdays due to 'staff shortage' can't wait to be out of contract and get a better estate agent to sell my property
5/5
GoogleReally excellent Estate agents, both Will the manager and James who organised the Letting for us have been excellent throughout the process
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Connells Stourbridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dudley.
