Trusted Agent profile · Dudley
★★★★★
1,897 reviews across 3 platforms
11B St Johns Road, Stourbridge, DY8 1EJ, Dudley, DY8 1EJ
Connells's office in Dudley, at 11B St Johns Road, is rated 2.3 out of 5 across 1,897 reviews on three platforms, including 259 Google reviews rated 4.6.
259
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,637
Reviews on Trustpilot
Business-wide
Every review we hold for the Dudley office, from every platform, shown as written. First names only.
1/5
TrustpilotThis company should be shut down
This company should be shut down! Shocking!! They under valued my home by £35,000 after 3 other companies valued it at the correct price causing a long chain to collapse! There are hundreds of other similar reviews.Why is nothing being done about this company! All google reviews and trust pilot are 1 star! They should be disgusted by themselves!! What are they gaining by doing this!
5/5
GoogleJames Perks of Connells Stourbridge has been excellent and fabulous in managing our flats and properties. He has been diligent, consistent and very proactive in managing not just the properties but also dealing with tenant issues. I recommend James and the company 100%.
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that James and his team provided a 5-star service!
5/5
GoogleI would like to say a big thank you to connells Stourbridge. Kaya was extremely helpful and answered all the emails promptly. She contacted the solicitors whenever I needed an answer, I was kept up to date with the progress of the sale and advised accordingly with offers. Great work and a great team throughout, thanks guy's.
5/5
GoogleJohn Davies and Ben went above and beyond to guide us through our first house move in 24 years . Although we experienced problems with the first buyer we got there in the end . Our house sold within hours of being on the market well above the asking price. Totally recommend John and his team .
1/5
TrustpilotMutley plain branch
Mutley plain branch! They made my life hell! I tried buying a house through them they lied to the seller and to me and even lied to my lawyer about taking a house I clearly said I'm not interested! Sam the manager is very unprofessional! DO NOT BUY A HOUSE OR SELL ONE THROUGH MUTLEY PLAIN YOU WILL DEA WITH SAM AND HE WILL MAKE YOUR LIFE HELL! AND HE WILL LIE ABOUT EVERYTHING YOU BUYING OR SELLING YO GET YOUR MONEY!
5/5
GoogleThis only relates to the process of instruction. John Davies was helpful and cheery, confident but not at all pushy. He gave us confidence that he was well informed and experienced with the market in our immediate area. He also came across as having a sense of urgency as it relates to pushing things along. Put these things together and we were happy to place our house with him.
5/5
GoogleI can’t thank Kaya and Charlotte enough. Charlotte was so helpful and knowledgeable. Kaya was always at the end of phone and did everything she could to ensure a successful completion. I can’t thank the whole team enough and would recommend them to anyone.
1/5
TrustpilotTHE WORST ESTATE AGENTS IN SWINDON
The very worst Estate agents by far! I reported a maintenance issue and was told to watch a YouTube video to resolve it. The tenancy ended in May 24 and they wanted to claim from my deposit. I raised a dispute and they charged their minds. I am still waiting for my deposit 6weeks after the tenancy ended. They have no sense of urgency (not to tenants in my opinion) and will frustrate the hell out of you. Very poor customer service and they don't care about you. Don't be fooled by the brand name. Avoid doing business with them if you want peace of mind.
1/5
TrustpilotTrying to sell my mums house
Trying to sell my mums house , I live abroad so I have to rely on phone calls and emails (A) little or no communication so I have no idea of what’s going on (B) cut off on a phone call half way through speaking because the rep obviously didn’t think what I had to say was important (C) flim flam & nonsense every time I call(D) they say they will send a email by the end of the day … this never happens(E) agent says he will send a mail by the end of the day … then goes on vacation and I’m left hangingI shall have to see this through , I have zero choice , but I wish I’d read these reviews first.Sheisters
1/5
TrustpilotAVOID AT ALL COSTS
I am currently renting a property in Derby city centre managed by Connells/Burchell Edwards, and my experience has been extremely disappointing and, more recently, unacceptable.
1/5
TrustpilotCrikey, what a shambles.
Crikey, what a mess. Had a rental with Connells Management, also bought a property which was under Connells Management. It is quite clear that there is not many of the personnel there that know what they're doing. They use old documentation with incorrect practice process, prices, and details on. They don't communicate with other team members, if team members go on holiday, your case is on hold. Multiple conversations where the person in question doesn't actually know the process or anything about the process. Informed a problem is solved, only for it to continue, forcing you to keep calling and dealing with them.I have never known a business so incompetent in every area where you have to deal with them.With any luck, I shall never have the pleasure again.
1/5
TrustpilotConnells not returning deposit money
As a tenant I moved out of my property on 31st May .. my landlord approved the cleanliness and tidiness of the property on 4th June, so this was all ok, and I was told my deposit money had been requested from Connells. By 13th June I still hadn't received anything so I chased Connells who told me they'd "been waiting for an email from myself" to authorise fund transfer. This was the first I'd heard about this. So I sent the email, was told the funds would be processed, but it could take 10 working days...On 25th June I still had no deposit money and no update, so I called Connells requesting information. After being hung up on, after continually persisting, I finally got through to someone who told me my deposit request HADN'T EVEN BEEN PROCESSED ... words fail me at this point. They have now told me I should have my deposit money back this week but at this point I wouldn't be surprised if I need to chase it yet again. At what point does it become criminal negligence to withold this substantial sum of money from its rightful owner?
1/5
TrustpilotPaid a marketing fee of £238 which if I…
Paid a marketing fee of £238 which if I used their solicitors gilson gray I would get this amount back. First I was promised 28 working days from the house sale being completed 2 months went by then told 28 working days from when they send in the invoice. The account team sent an email to say this is being fast tracked and I would get it by 7pm still nothing back and getting excuses after excuses
5/5
TrustpilotGreat speedy service from Hope at Connells
Speedy response to all communication. Hope was our estate agent, she was friendly, helpful and knowledgeable. She made us feel really relaxed looking round the property, and continued to provide a speedy and informative service throughout the process of renting our new property, a pleasure to deal with.
5/5
Google10/10 service this is the second time we have used Connells Stourbridge with a special thank you to James Tramaseur helping us find our second home! James was extremely helpful and made it a stress free process. I highly recommend Connells Stourbridge.
5/5
GoogleConnells were fantastic. John Davies presented us with a clear and concise plan to sell, after an open day we received an offer at asking price. Victoria Dimmock was excellent throughout the sale process itself providing updates and continuing to chase the buyer where necessary. I would strongly recommend Connells Stourbridge to anyone looking to sell property in the area.PositiveResponsiveness, Professionalism, Value
5/5
GoogleI didn’t buy or sell a property through Connells but I used their financial services. Rosie has been fantastic every step of the way. She explained every part of the process and spent the time to find the best mortgage to suit my needs, and was always on hand to help with any queries I had. I wouldn’t hesitate to recommend Rosie for anyone looking to take out a mortgage.
5/5
GoogleI’ve just moved into a new property and received amazing service. James was just really helpful and informative throughout the whole process.PositiveProfessionalism
Thank you so much for taking the time to leave us a five-star review. We are so happy to hear James has been helpful, informative and, provided a great service. If you ever require anything else from our team, we will be more than happy to help.
1/5
TrustpilotAbsolute Scam artists
Absolute Scam artists. Ridiculous deductions from deposit (£250 for an oven that needed cleaning and a shower screen that was dirty). Neighbours said cleaners never attended, refused to provide an invoice for cleaning. Useless communication. Agent I dealt with made return of deposit as diffcult as possible (taken 2.5 months) and pulled stunts like ignoring my email for a week, emailing a reply at 5:20 on a Friday and when I responded immediately, got an "out of office for a week" auto-response. Scum.
1/5
TrustpilotDo not use or work for this company.
Honestly, the worst company you could work for or use as a client. I have not experienced everything quite like it. I had witnessed, heard and been made to tell so many lies to paying customers. Money is all they care about, not ones health. Not a good company.
1/5
TrustpilotWe completed on our house on Friday and…
We completed on our house on Friday and We used connells as our Agent, their customer service is awful. No viewing feedback, I had to ring them each time to ask, most times just being told we can’t get hold of them. On one viewing I happened to be in the house and the agent let it slip that the week before the woman who was supposed to view our house didn’t actually view it and there was confusion and it wasn’t our house she wanted to view, instead of telling us this, they made up feedback and said one of the bedrooms was too small! They had a key for us in their office so they could let themselves in to do viewing yet one time we got called back to let them in as they didn’t know they had a key! After we had agreed an offer that was the last we pretty much heard from them. I would chase and chase on emails for updates just to get a snotty email back from Adam who’s the sales branch manager. Absolutely no communication pretty much from start to finish!
5/5
TrustpilotThe surveyor was punctual amicable and…
The surveyor was punctual amicable and friendly.
1/5
TrustpilotI wish I had read these reviews before…
I wish I had read these reviews before using Connells. Absolutely terrible. We used the mortgage advisor service for first time buyers. We could never get hold of anyone, and it would take at least a week to get a response (we were in a contract race). We decided to pull out of the race and look at other options, booked and appointment to get some help. We drove half an hour to be told: 1) I am not allowed to help you if you are someone else’s client and 2) I cancelled your appointment yesterday by which he meant he had deleted it from his own diary but not contacted me at all to tell me this is the case. Walked away very angry drove all the way back home and told them we will not be using them moving forward. Now using an independent mortgage advisor who is fantastic, and free of charge!
5/5
GoogleI’m really grateful to Connells Sturbridge for their help with my home, Zac was amazing he came prepared, knew his stuff and answered all the questions I had. His responses have been speedy and I’m really grateful for the help.
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