5/5
TrustpilotVery professional speedy service very…
Very professional speedy service very helpful and quick response to any questions I had in buying my new home hightly recommended very big thank you to LYNSEY PHOBE AND JAMIE thank you very much
Trusted Agent profile · Dudley
Connells Halesowen reviews in Dudley
★★★★★
1,863 reviews across 2 platforms
10 Hagley Road, Halesowen, B63 4RG, Dudley, B63 4RG
Connells's office in Dudley, at 10 Hagley Road, is rated 2.3 out of 5 across 1,863 reviews on two platforms, including 228 Google reviews rated 4.5.
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Reviews
Every review we hold for the Dudley office, from every platform, shown as written. First names only.
Trustpilot3/5
GoogleHopeless arranging keys etc, late arrival times and trying to get an answer on the phone I despair.
Agent replied · 24 October 2024
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards
2/5
TrustpilotBooked in for a mortgage re mortgage …
Booked in for a mortgage re mortgage review this morning, only to find out the guy we booked in with is out of office all week!Typical behaviour from this shabby company..we had problems with them two years ago after buying for first time.DO NOT touch with a barge pole!
1/5
TrustpilotThe surveyor Guy
The surveyor Guy, missed a critical issue with this building. 10s of thousands of pounds to fix what he missed. Raised the issue with them and RICS and they all shyed away. Disgrace to there profession, if there is one.
1/5
TrustpilotValued our house £20k less than…
Valued our house £20k less than everyone else!!Absolutely fuming.They used the lowest valued houses in other streets and of different types. ie terrace when ours was a semi.Even the rental value was £100 less than what the local estate agents recommend. Cowboys!
5/5
TrustpilotSian WIlliams
Sian WIlliams, has been so helpful as a first time buyer she made sure everything goes well, her reassurance gives me lots of hope
4/5
TrustpilotFirst house
As a new couple getting their first house in was quite stressful but all processes where ran professionally and I’d like to thankyou ajay and Lucy for helping us as much as you have
5/5
GoogleA quick and stress free action to put up my house for sale.. Feeling confident
Agent replied · 24 October 2024
Hi there, thank you so much for the 5* review of the Halesowen branch! It's great to hear that the team have been quick and kept it stress-free! We wish you all the best for the rest of your sale.
5/5
GoogleRosie the financial mortgage advisor is incredible. She listens to your requirements and goes above and beyond her working hours to enable this. Top quality service. Thank you for all your help and support.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotStopped responding after closing the deal
After the reference checks passed, the real estate agents became silent and not responding to any communication. Called them on the phone and were rude. They don't care for renters, not interested to provide a seamless transition to new place.Would not recommend them.
1/5
TrustpilotAbsolutely worst customer service
Absolutely worst customer service. Property management team makes you go around everywhere finding what you need even though your property is fully managed, everytime new person is dealing with you case. Bad reference of tenants and you end up paying money to get service from connel.
5/5
TrustpilotConnells Warndon Branch
We listed our house with Connells, Warndon, and received exactly the service they promised, and a bit more! They were professional and friendly from start to finish, with honest and accurate information given. I highly recommend the Warndon team to anyone buying or selling in the area.
1/5
TrustpilotAbhorrent and incompetent for entirety of tenancy
Such a horrific experience I can’t bear to re live it. No response to our formal complaint. No hot water for months. No refunds received.
1/5
TrustpilotAbsolutely appalling
Absolutely appalling! Slow to respond unless it directly affects them. Utterly poor customer service. We bought a house and were left in a really horrible situation due to negligence and lack of clarity. We will NEVER use Connells again.
1/5
Trustpilotworst estate agents do not use
We decided to sign up with Connells to sell our first house biggest mistake we have made!!Do not use'n once you have signed they do not care. No chasing the chain, no answering calls and always late leaving the buyers outside the house knocking. Need I say more....
5/5
TrustpilotConnells Wallsall
I can not praise the mortgage advisor Will Morgan enough in this store. He offers the best and works incredibly hard and late to make sure everything goes as smooth as possible. I highly recommend this man to anyone interested in finding a mortgage. He truly is 5*!
5/5
GoogleWe would recommend the Connells team in Halesowen and want to say a big thank you to Jo and the team. We bought and sold with them this year. Very professional and true to their word. Thank you all!PositiveResponsiveness, Quality, Professionalism
2/5
TrustpilotLacked in customer service even after I…
Lacked in customer service even after I requested they try more to keep me informed after viewings,even if no news just an e mail to say they were trying would have been enough. Changed estate agents now and I will never recommend connells to anybody else..
1/5
TrustpilotAmateurs ( it's all about the money )
Well where do we start, they're expensive they send patronising letters, they bombard you with unwanted sales calls and texts, and they contact your previous landlord and try to get them signed as well without permission disgrace and that's just the start !!!!Most the staff are to inexperiencedLeicester
1/5
TrustpilotPoor service
They don't give a specific appointment time for the surveyor to come. I had to take a hole day off work and the guy was only there 5 mins. Very low valuation also, 25% less than two other recent reports by different firms.
5/5
TrustpilotWe sold our house through Connells the…
We sold our house through Connells the haywards Heath branch, they we very helpful, we also arranged our mortgage with their mortgage advisor Nick, who was amazing, mortgage was arranged in minutes.Very happy will be using again in the future.
5/5
GoogleKaty came to view the house and take us through She was extremely friendly, professional and a credit to Connells. Josh the letting consultant also matched that friendly introduction, professional and detailed. Great support guys :-)PositiveProfessionalism
1/5
TrustpilotPoor communication
Been waiting for help with my remortgage for 4 months 😂 after numerous times trying to get some contact I gave up and went with barretts mortgages who were ace!
5/5
TrustpilotConnells in Headington we’re excellent…
Connells in Headington we’re excellent throughout our house sale. Very quick sale, friendly staff and efficiency throughout. Highly recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Connells Halesowen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dudley.
