Trusted Agent profile · Dudley

Connells Halesowen reviews in Dudley

2.2

★★★★★

1,822 reviews across 2 platforms

10 Hagley Road, Halesowen, B63 4RG, Dudley, B63 4RG

Connells's office in Dudley, at 10 Hagley Road, is rated 2.2 out of 5 across 1,822 reviews on two platforms, including 198 Google reviews rated 4.5.

Google logo

4.5 / 5

198

Reviews on Google

This office

Trustpilot logo

1,624

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Dudley office, from every platform, shown as written. First names only.

5/5

Google

I had a fantastic experience working with Ben and Millie at Connell’s Halesowen while buying my property. From start to finish, they were professional, responsive, and genuinely supportive throughout the whole process. Ben and Millie made everything feel straightforward and stress-free, always keeping me informed and going the extra mile to answer any questions I had. Their knowledge and dedication really stood out, and I always felt like I was in safe hands. I’m incredibly grateful for their help and would highly recommend them to anyone looking to buy a property. Thank you both for making what can be a stressful experience so much smoother!

Ashu · 20 March 2026

Agent replied · 18 April 2026

Thank you for the glowing review! We strive to provide top-notch service to our clients and it's always rewarding to hear when we've succeeded. We're thrilled Ben and Millie made your buying process stress-free and we appreciate the recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Recently purchased our first home and we used Sam Preece as our Mortgage Advisor. We can’t thank him enough for making the whole process from start to finish as smooth & as stress free as possible. Was always very clear with communication and no question big or small was ever a problem for him. He always checked in to see how things were going and was so helpful with everything. If you’re looking for somebody to help you with purchasing a home, I would recommend Sam to absolutely anybody! So just want to say thank you Sam for everything!

Bobby · 17 March 2026

Agent replied · 18 April 2026

Thank you for taking the time to share your experience with Sam as your Mortgage Advisor! We are thrilled to hear that he made the home purchasing process smooth and stress-free for you. We appreciate your recommendation and we will be sure to pass along your kind words to Sam. Best Wishes, Lucy, Customer Feedback and Support Team

5/5

Google

We couldn’t be happier with the service we received from Sam. From start to finish, he was incredibly helpful, knowledgeable, and professional. He took the time to explain everything clearly, making what can often be a stressful process feel straightforward and manageable. Sam was always very quick to respond to any questions we had, no matter how small, and kept us fully informed throughout. He also went above and beyond by actively chasing progress and keeping things moving to ensure the process was as smooth and stress-free as possible. We would highly recommend Sam to anyone looking for an excellent mortgage advisor. His dedication, expertise, and commitment to his clients truly set him apart. Thank you Sam!! :)

Leah · 17 March 2026

Agent replied · 18 April 2026

Thank you so much for your kind words! We are thrilled to hear that Sam provided you with exceptional service. We pride ourselves on making the mortgage process stress-free and it's wonderful to hear that Sam's knowledge, professionalism, and dedication stood out to you. We will be sure to pass on your praises to Sam. Thank you for choosing us and for recommending Sam to others! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Fantastic estate agents from start to finish! If selling your property you can’t go wrong with Connells Halesowen. My first meeting was with Harrison Plant, who came round, discussed all details with me and gave me a valuation, he was very professional and knowledgable about all aspects of selling my home but he was also friendly and didn’t pressure me into signing with them, which I liked. As the house was empty ( I was an executor for an estate) Connells did all the house viewings for me which was a great help. Everyone I spoke to at the branch were extremely helpful and friendly, I dealt with Ben Hulme while the house was on the market and also during the sale and he was always very quick at responding to emails/calls and extremely helpful answering my many questions! I would highly recommend Connells Estate Agents Halesowen if you are selling your house their customer service was 10/10.

Hannah · 17 March 2026

Agent replied · 18 April 2026

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Sam at Connells has been an absolute star from start to finish. From the initial mortgage consultation, to support with property searching, mortgage deal searching, and even down to the exchange of contracts, I cannot thank Sam enough for his efforts. Sam has been approachable, great at communicating, knowledgeable, and patient with the whole process. Despite a difficult purchase, Sam has helped me in all stages with his expertise. I could not recommend him highly enough!

Matthew · 27 March 2026

Agent replied · 18 April 2026

Thank you for taking the time to leave such a glowing review, we greatly appreciate it! It's wonderful to hear that Sam provided you with excellent service and support throughout the entire process. He truly goes above and beyond for our clients and we're thrilled to have him on our team. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Sam the mortgage advisor at connells Halesowen office was incredibly helpful throughout the entire mortgage process. His attention to detail is outstanding, and he handled everything with the highest level of professionalism. A huge thank you also to the whole team behind him everyone worked seamlessly and made the experience smooth and stress-free. I couldn't have asked for a better advisor. Highly recommend Sam and the team!"

Henry · 14 April 2026

Agent replied · 18 April 2026

Thank you so much for your glowing review! Our team takes pride in providing exceptional service and we are thrilled to hear that Sam and the team made your mortgage process smooth and stress-free. We appreciate your recommendation and look forward to helping you with any future needs.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team

5/5

Google

Curt has been an actual God send!!! Without curt backing my corner i dont know where I would be. Ive been using Curt as my mortgage advisor for a few years and will follow him wherever he goes! He has been available for me 24/7 and has backed my corner every single time. I honestly can not praise Curt enough! I have recommended him to family and friends and anyone who mentions they are looking for a mortgage advisor. If I can suggest anything in life it would be to use Curts services as a Mortgage advisor you will not get better!!!

Aamy · 19 October 2025

Agent replied · 24 October 2025

Thank you so much for your kind words and loyalty, ! We are grateful to have you as a client and appreciate your trust in our services. Rest assured that Curt and our team will continue to provide the best support and advice for all your mortgage needs. Best wishes, Lucy, Customer Feedback and Support Team.

1/5

Google

I must say how disappointed I am with the service we received from Connells Halesowen in the sale of our property. We chose Connells as even though their prices were higher than others we assumed we would get a premium service, unfortunately this was not the case. The phones are rarely answered (other than on the lettings side they always answered the phone for the sales side but they had to pass a message on to phone us back) I found this on multiple occasions. The standard of the agents showing potential buyers around properties is not up to scratch, and the agents rolled off the same speech at every property we viewed, and the same when they showed potential buyers to our property. Agent was often late to arrive to property and always blamed traffic. Agent didn't seem to know much about the properties he was showing and lacked attention to detail. Connells failed to chase up the progress of our buyer, and it was up to me to do the chasing for updates. We feel Connells did not offer the service they advertised and we are really disappointed we have had to pay so much money to them for such a poor service. I will not recommend Connells to friend and family.

Stephanie · 1 October 2025

Agent replied · 8 October 2025

Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

I can’t thank Millie Donlevy enough for all her help during the process of buying my home. From start to finish she was friendly, approachable, and always quick to get back to me whenever I had a question. Buying a house can be really stressful, but Millie made the whole experience so much easier. She kept me updated every step of the way,and went out of her way to keep everything moving smoothly. Thanks to Millie’s support, I was able to get through the purchase smoothly. I’d recommend her to anyone buying or selling, she’s fantastic at what she does and a real pleasure to work with. Thank You !

Kishore · 1 October 2025

Agent replied · 8 October 2025

Wow, we are so grateful to hear such kind words about Millie Donlevy and our team. It's our goal to make the home-buying process as stress-free and enjoyable as possible, and we're ecstatic to hear we were able to do so for you. Thank you for choosing us and recommending us to others, it truly means the world to us! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Could not recommend Sam Preece at Connells enough. He supported me through the whole process with my remortgage and made me feel confident as he is extremely knowledgeable! He was always on hand to answer any questions or concerns I had which made the process smooth and enjoyable! Would definitely recommend his services to any friends or family!

Laura · 17 March 2026

Agent replied · 24 October 2024

Hello, thank you so much for taking the time to provide our Halesowen team with a 5-star review. We are so happy to hear Sam, Rosie and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.

5/5

Google

Connells has always done our mortgages and been an excellent service. Sam Preece at the Halesowen branch went above and beyond for us and was amazing in sorting everything out for us and make it as easy as possible. Defo recommend these guys! Thanks Connells and a big thank you to Sam Preece 👌🏽👌🏽 …

Grant · 17 March 2026

Agent replied · 18 April 2026

Thank you for your wonderful review! We are so happy to hear that Sam and our team at the Halesowen branch provided excellent service and made the mortgage process easy for you. Your recommendation means a lot to us. Kind regards, Lucy, Customer Relations.

5/5

Google

I recently worked with Sam as my mortgage advisor, and I can’t recommend him highly enough. From start to finish, Sam was knowledgeable, approachable, and always patient in answering my many questions. He took the time to understand my situation and found me a mortgage deal that suited my needs perfectly. The whole process felt much less stressful thanks to his clear guidance and regular updates. If you’re looking for honest advice and a smooth experience, Sam is definitely the person to go. Thank You. M Meti

Bright · 15 July 2025

Agent replied · 26 July 2025

Thank you for taking the time to write such a positive review, M Meti! I'm thrilled to hear that you had a great experience working with Sam as your mortgage advisor. We pride ourselves on providing knowledgeable and approachable customer service, and it's wonderful to know that Sam did just that. Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

Absolutely brilliant estate agents. As a first time buyer, they really helped me along the way, especially the mortgage advisor Sam. He talked me through the whole house buying process, explained what was needed and really helped when things got tricky with our solicitor. I highly recommend the mortgage advisor Sam Preece, who is avaliable to all house buyers/remortgages, not just Connells customers. A huge thank you to Sam!

Manveer · 17 October 2025

Agent replied · 24 October 2025

Thank you so much for the kind words! We are thrilled to hear that our team, especially Sam, was able to make your first time buying experience a smooth one. Our goal is to always provide exceptional service and support to all home buyers. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I recently purchased a house through Connells Halesowen and Sam Preece provided an amazing service from start to finish. As a first-time buyer, he explained everything I needed to know and do, helped me with my mortgage and regularly checked in to see how things were progressing. Thank you to Sam and the team for helping me buy my first house!

David · 16 December 2025

Agent replied · 22 December 2025

Thank you so much for your kind words, we're thrilled to hear that you had a great experience purchasing your first house with Sam and our team at Connells Halesowen. We take pride in providing exceptional service and it's lovely to know we helped make the process smooth and enjoyable for you. Congratulations on your new home! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We purchased our family home with Sam, which was the most stressful thing I think we've done! With lots of ups and downs Sam was always happy to help, even when he wasn't at work. We are finally settled into our forever home and making it our own own 🏡 …

Nikola · 17 February 2026

Agent replied · 18 April 2026

Thank you for choosing us to help you find your forever home! We understand that the home buying process can be stressful, but we're glad we were able to provide support and guidance along the way. We're thrilled that you're now settled in and making the house your own. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Excellent service from the start to finish.Sam Preece was clear,resonpsive and he made the whole process much less stressfull, kept me updated throughout the process.Communication with the whole teams was great.A big thanks to Connell Halesowen and most especially to Sam and Ben. Highly rrcommended.10/10.

Viv · 4 April 2026

Agent replied · 18 April 2026

Thank you for the glowing review! We pride ourselves on providing excellent service and it's wonderful to hear that our team, especially Sam and Ben, made your experience stress-free and enjoyable. Thank you for the recommendation and the 10/10 rating! Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

The lettings team in Halesowen are great! They helped me and my family to find a new home and they were so helpful and informative throughout the whole experience. I definitely recommend using them when finding your new rental home. Shoutout to Amy and Oliver. Thank you guys.

T · 17 February 2026

Agent replied · 18 April 2026

Thank you for your kind words! We are thrilled to hear that our team in Halesowen provided such excellent service and helped you find your new home. We will be sure to pass along your praise to Amy and Oliver. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I bought my first house from Connells Halesowen and they were fantastic! Jo, Ben and the team were really helpful and kept us updated throughout the process. If I ever choose to sell this house I’ll definitely be using them :-)

Reece · 13 April 2026

Agent replied · 18 April 2026

Thank you so much for your kind words! We are thrilled to hear that your experience with our team at Connells Halesowen was fantastic. We take pride in keeping our clients informed and providing excellent service. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

We bought our first ever home with Sam Preece. He was patient, understanding and professional. He was so so helpful and there every step of the way. There were a lot of things that made this seem impossible, a SAHM, on UC and a partner who …

Sarah · 17 February 2026

Agent replied · 18 April 2026

Thank you for your kind words! It was such a pleasure helping you find your first home. Nothing makes us happier than seeing our clients achieve their dreams. We're glad that our team was able to make the process smooth and hassle-free for … More

5/5

Google

Cannot thank Sam enough, from the very start Sam has been more than helpful and on top of everything, he has made our remortgage a breeze. He has gone above and beyond to help me an my partner, even helped out on his days off when we have …

Amy · 17 January 2026

Agent replied · 18 April 2026

Thank you so much for your kind words! We are thrilled to hear that Sam provided exceptional service and made your remortgage process a breeze. Our team always strives to go above and beyond for our customers and we're glad it made a difference for you. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I would highly recommend Sam Preece. He has helped me on numerous occasions on a remortgage that has thrown up several complications. Sam's advice was invaluable and he went above and beyond to help me as much as he could. He was always more than willing to help with an enquiry I had always responded quickly. Thanks Sam 👍

Johny · 1 October 2025

Agent replied · 8 October 2025

Thank you for your kind words and recommendation! It's our goal to provide exceptional service and support to our clients, no matter the challenge. We appreciate your trust in us. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Sam Preece of Connells Mortgage Services made my mortgage application easy to follow and subsequent house purchase go so smoothly, he was always on hand if I needed to ask any questions. I would highly recommend Sam if you are seeking a new mortgage or remortgage, and their lifetime membership is well worth having as Sam will keep in touch every so often to let me know if I could be on a better rate. Fantastic service 10/10

Sophz2202 · 9 January 2025

Agent replied · 10 January 2025

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

I had a very positive experience with this estate agent. The team was professional, responsive, and helpful throughout the entire process. Massive thank you to Ben for all your assistance with me and my family.

Ellis · 17 March 2026

Agent replied · 18 April 2026

Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Would just like to thank Joanne Tallis for her support and dedication towards our recent sale, working tirelessly on our behalf she was instrumental in ensuring we were reimbursed money due from our developers thanks to her tenacity and experience in her field she really is a superstar! Thanks Jo x

Ross · 8 October 2025

Agent replied · 24 October 2025

Thank you so much for the kind words, we are thrilled to hear about your positive experience with Joanne. Our team is dedicated to providing exceptional service and ensuring our clients receive the best outcomes. We are grateful to have Joanne as part of our team! Kind regards, Lucy, Customer Feedback and Support Team.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Connells's Google reviews

Questions about Connells Halesowen

How many reviews does Connells Halesowen have?

Connells's Dudley office has 1,822 reviews across two platforms: 198 on Google, 1,624 on Trustpilot (across the whole business).

What is Connells Halesowen's rating?

Connells Halesowen is rated 2.2 out of 5 across all 1,822 reviews, and 4.5 out of 5 on Google from 198 reviews.

Where is Connells's Dudley office?

Connells Halesowen, 10 Hagley Road, Halesowen, B63 4RG, Dudley, B63 4RG.

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