Trusted Agent profile · Dudley
★★★★★
1,862 reviews across 2 platforms
10 Hagley Road, Halesowen, B63 4RG, Dudley, B63 4RG
Connells's office in Dudley, at 10 Hagley Road, is rated 2.3 out of 5 across 1,862 reviews on two platforms, including 228 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Connells Halesowen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dudley.
Every review we hold for the Dudley office, from every platform, shown as written. First names only.
5/5
GoogleMany thanks to Rosie! She was extremely responsive and supported me through the process as a FTB. Nothing seemed like too much trouble and I would 100% recommend her as a mortgage advisor. Also, Sam was helpful and proactive with arranging property viewings and was always friendly and professional. Thank you both.
1/5
Trustpilotslow to return your deposit, lack of transparency, unhelpful
I rented through another letting agency (Barnard Marcus - absolutely terrible experience), but for some reason returning the deposit was done by Connells (probably because they're all owned by Sequence). I had to call them and it seemed that otherwise the deposit release would've been stuck. They took another 2 weeks to release the deposit though there were no disputes or anything. Most of their co-workers try to brush you off if you call them to enquire. I'm sure this is not the way they are when they try to GET your money.
1/5
TrustpilotConnells Mutley Plain
We used Connells in Mutley Plain . Agent came out and gave us what we thought was a great valuation , so we decided to sign up with them . BIG mistake , check the tie in period / contract length , it was 6 MONTHS ! Over this period we had 8 viewings . We weren't satisfied and asked for dual agents to sell home instead of sole agent . Valuation agent said he'd get back to us after Monday morning meeting to give us reply . Waited 2 weeks and we're smooth talked into staying with them . We dropped our asking price by £25,000 after being asked to "work with them" . After several weeks we were asked if we'd consider a further final price reduction ...... Manager got involved and told me he would contact me in the morning regarding the matter of dual agents . We waited 26 days for a reply from the manager. We didn't get a reply, so we gave Connells 28 days notice to terminate contract.Beware of contract lengths BEFORE you sign the contracts and don't let them smooth talk you at your initial valuation . Right from the start , the manager stated that the air was a bit thinner at our price range....... Didn't fill me with confidence at all .
3/5
TrustpilotNot bad.Poor communication via email…
Not bad.Poor communication via email and phone.Would not recommend.
5/5
GoogleIf you're looking for a mortage offer and fast I'd highly recommend going with connells! Emily Longville did mine through the phone without messing around and put it through straight away not wasting any time! , thank you for getting me my mortage so quick and stress free!
Thank you Tasmin for your kind review! - Best wishes, Scott @ Customer Care
1/5
TrustpilotWould not recommend
My partner and I went to view a property … we received a phone call saying the landlord accepted the offer. we paid the holding fee. We then waited 10 days for referencing after having to email everyday for updates they then advised we were unsuccessful and won’t get the deposit back without any reason given what so ever in regards to being unsuccessful and not being able to have a deposit back and now ignore phone calls and emails !!!!! Absolute joke
1/5
TrustpilotComplex and incompetent company
I've been a tenant with Barnard Marcus while waiting for my new home to be ready, cash paid up front and never been in arrears. Despite the branch manager at Barnard Marcus acknowledging payment which has always been well in advance, Connells have never acknowledged any sums of payments paid to them. Rather, they continue to send emails threatening to take me to court for being "in arrears" every few days for eighteen months. Proof of transfer has been sent many, many times. They never reply to emails with the proof of transfers made and the details attached, but always reply on a new email saying are unable to find the money and that the account in arrears. The North Finchley branch manager says he can't stop the automatic letters so threats continue. Connells who were unable/unwilling to follow through the evidence of payment/leads supplied and look into the company accounts for eighteen months, did eventually stop the letters when finally an individual int the accounts department finally stepped in to resolve it.
1/5
TrustpilotDon’t waste your time with this…
Don’t waste your time with this company. Because they never be in their words. Firstly, charge said if you don’t like the property then you will get your deposit back but after I call about property and refund that time they refused. Said you will not get your deposit back. So personally advice don’t waste your time with this fraud company. It’s waste.
5/5
TrustpilotRobbie
Robbie, Max, Tilly and Libby were amazing! They helped me achieve the full asking price for my flat. Thanks so much, I couldn't have done it without you! Sharon Reddell xxx
5/5
GoogleAbsolutely brilliant team ! I can’t thank Jo . Millie & the rest of the team enough ! Highly recommend you sell through Connels Halesowen . Thank you so much guys 👍👍👍 Lee McGhee x …
Hi Lee, thank you for your kind words and recommendation! We're delighted to hear that Jo, Millie, and the team provided you with a brilliant experience. Best regards, Connells Halesowen.
1/5
TrustpilotAppalling service DO NO USE
I have been using Connells for a long time as I let my property through them. Staff turnover is massive, very unprofessional. Hardly do anything always having to constantly chase them for updates. Never communicate with each other and always letting you down and don’t turn up for property inspections! Quality and standard of service is very poor. I would never recommend this estate agent. Connells need to get a grip and invest in people who will stick to the job and more importantly know what they are doing! DO NOT USE
1/5
TrustpilotVery poor services for Landlord
Very poor services for Landlord. Their fees are overpriced and they charge you much more than what tell you in the beginning. They just take your money and you do many phone calls and none address your concerns. Have been waiting for several months and still nothing refunded. In addition no work has been done to the property but still charge you. I advise Landlord to look for other agents and keep away from those thieves. It is too much to give them a star!
1/5
TrustpilotMore silence from Connells
Connells estate agents are still on my radar as my previous reviews have shown. Since writing the earlier reviews I just want anyone considering using CONNELLS for ANY business transaction to be further aware that due to their refusal to refund my deposit for no legitimate reason, a couple of my close friends have suggested that I contact both Martin Lewis ( BBC Money Saving Expert ) and Dan Whitworth (Moneybox). So here goes to these guys who can hopefully do some real investigative journalism about why CONNELLS think it legitimate and OK to sit on a customer’s cash without any justification because if they think they are OK to do this with my cash they must be doing similar with other clients money.11.10.2023…and still no deposit back from Connells. Last week I managed to get the Area Lettings Director from Connells to intervene and he (Dan Edward’s) told me how sorry he was for what had gone on and that he promised me to make sure it would be sorted. Well Mr Edward’s it hasn’t been sorted and now I have instructed my solicitor to issue a Court Summons to recover my money! Well I hope you are able to offer the Court a good explanation as to why I have had to go to these lengths to get my money back. I have also spoken to my ex landlord who is disgusted by the unprofessional behaviour of Connells and has now confirmed he will not be using Connells for any future business. Remember the name Dan Edwards and Connells Estate agents and avoid!!
1/5
TrustpilotOver valued our property to get our…
Over valued our property to get our business then after months of not putting any effort in they suggested dropping the price, which we did, they then seemed to put even less effort in after that. No one in the Malvern office seemed to have a clue what they were doing. I dropped in one day to talk to them only to find the office almost abandoned, some clueless chap on the desk, sitting in the dark trying not advertise they were open. Everyone else was on holiday or off sick! After about 6 months of getting nowhere we moved agent. Avoid.
1/5
TrustpilotConnells Estate agents..run by a bunch of cowboys.
In September 2014, my family and I returned to the UK from our home in Spain needing a house to rent long term in Warwickshire. We paid Connells estate agents £1750 security deposit for a property we have rented for the past 9 years until 26.08.2023. Our landlord then required the house back for the use of his own family. We ceased the tenancy on that date and both our landlord and myself informed Connells and the landlord requested that they release the deposit without any penalties back to me. They have made it difficult to speak to the “correct person” but each time I moved forward I end up taking a further two steps backwards. All the information that they supply for the delay refunding the money is clearly down to their inadequacies some which appear to be quite deliberate because I can’t believe that any company can be so incompetent as Connells. Beware of this bunch of cowboys, they have no credibility as far as I am concerned. I wouldn’t trust them with my granny’s pension!21.09.2023 an update, well Connells have refused to refund my £1750 offer no reason for this and Infact no communication from them so it is costing me £115.00 to issue a County Court summons, so today I am going ahead to issue. One problem with using the TDS dispute service is that it can take up to 15 weeks just to get your case resolved but the summons is much quicker. Sad that you have to go to such lengths to obtain your own money back for no genuine reason.27.09.2023. A further update. It feels totally unreal that I am still reporting on CONNELLS estate agents.Four weeks later and I still reporting and reviewing the services of this company. The bottom line is that I am still waiting for a refund of my money I foolishly allowed them to hold in trust for my landlord and myself fourteen years ago. Connells cannot be trusted. If you are tempted to rent a property via Connells, don’t. Find another letting agent. Do not use Connells.
1/5
TrustpilotDon't listen to times to avoid and devalue for no reason.
When booking an appointment I advised on a time not to attend as I would be unavailable and they sent the surveyor at that specific time, when I asked him about it he said the office hadn't bothered to put it down on the notes. They also decided to devalue the property just because only one other house with the same number of bedrooms in the area has sold recently (it went for more than my sale) and they refused to use the houses with one extra bedroom as comparible (even though they sold for a good value more). It's an eye opener to realise the surveyors are often forcing the market down!
5/5
GoogleWould recommend the Halesowen branch to anyone looking to let a property. Abigail and James were very helpful throughout. My property was let within a week of listing. They have the hunger and drive to succeed. As a businesswoman with lack of time I was able to hand everything over and it was dealt with efficiently. Thank you!
5/5
TrustpilotPark Home Sale
We found Connells in Winchester extremely helpful when selling our property. I would like to thank all the staff for all their hard working especially Angus who a is lovely person always cheerful polite and professional he is a credit to the company
1/5
TrustpilotAvoid
I made offer for a property advertised by Connells. The agent called me back and asked to transfer me to Mortgage adviser. I did not want their mortgage advisor, but in order to receive response, I had to talk to him. The guy promised my offer will be accepted if I take him. So, to get the property, I had to take the Mortgage advisor as well. They tried to push me to use their solicitors as well but I managed to escape from that. I paid £700 for the mortgage advisor, the bank approved the mortgage and almost 5 months later, I was waiting for some papers from the Vendor’s solicitors (Connells’s solicitors) to complete the purchase. Suddenly, I was diagnosed with very bad illness and had to cancel the purchase. Although I explained that to Connells, I had emails and phone calls from Connells representatives checking if I am interested to do another purchase, up to about two months later. Finally, I had ti rudely ask them to remove my details from their database.
1/5
Trustpilot"Connells Estate Agents: A Disastrous Experience - From Inadequate Communication to Complete Disengagement in Sales Progression"
If you have time this morening our review of Connells Eatate agents who sold our house: We are extremely disappointed with the services provided by Connells Estate Agents. They consistently fell far below the expectations we had set, particularly in terms of communication. The lack of communication was evident from the very beginning, especially when it came to coordinating property viewings which included informing us of when viewing were and also when the agents left the property - a crucial aspect of the selling process. This lack of attention to detail extended to their poor efforts in generating interest during the initial stages, largely due to the open house strategy that did not yield the expected results.What added to our frustration was their unprofessional behavior and negative attitude. Not only did Connells Estate Agents fail to deliver to their “commitment to delivering the highest levels of customer service”, but they also engaged in bad-mouthing other estate agents in the area. This kind of behavior is not only unbecoming of a professional agency, but it also raises concerns about their integrity and values.Moreover, when we raised our initial complaints about their services, Connells Estate Agents dismissed our concerns rather than addressing them, displaying a disappointing lack of accountability and understanding. To make matters worse, the behavior of the estate agents was both rude and aggressive, as reported by our buyers. It's disheartening to know that the house's success in selling had more to do with its own merits as described to us by third parties in the chain rather than the efforts of the estate agents. As customers, we were left with no choice but to seek assistance from other estate agents within our chain and our solicitors to navigate through the process.Moreover, Connells completely disengaged after the sale, refusing to participate in the sales progression. The next time we heard from them was the day we were moving out when they asked for the keys and, shockingly two days after the completion date when they requested more money. This indifference and lack of involvement were noted not only by us but also by various parties in the chain, including other clients and agents representing them. Connells claimed they don't get involved in sales progression, which contradicted the proactive approach taken by all other estate agents involved, leaving our solicitors in disbelief at their response. We ended up receiving better advice, information and guidance from another Estate Agents involved with the chain. If we had the time and energy after such a lengthy process, we would have seriously considered disputing their charges. In our opinion and in the opinion of some of the other parties involved in the transaction, Connells Estate Agents' service was severely lacking. However, it's a relief not to have to deal with them again. Based on our experience, we strongly recommend that others avoid working with Connells Estate Agents. Their level of professionalism and care was clearly insufficient, and we hope that our feedback prompts them to make significant improvements to their services.
5/5
TrustpilotConnells provided a fantastic service
Connells provided a fantastic service, letting my property. Sophie Short went above and beyond to manage the process smoothly. She is friendly, professional, extremely helpful and always quick to respond to queries.
5/5
TrustpilotI just want to say that Lewis and…
I just want to say that Lewis and Meghan have been a miracle in my life in securing a property to rent, when all doors seem to have closed,Lewis always open the doors with Men they have both been absolutely fantastic and my Whole Family appreciates you and your Organisation for me they are the best and keep up with the good work.
1/5
GoogleWe waited for 20 minutes for the agent to arrive with a broken key. Then he asked us to wait another 20 min for him to go after another key. If you're an estate agent you have to be punctual. Period. If you know it's traffic than just make sure you're taking enough time to arrive in time. And we drove from London just to see the apartment. Nicely done.
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
5/5
GoogleExcellent 1st class service. This is our first experience of selling property so were unsure of the process involved. Joanne took ownership and guided us through step by step not only with selling but also with solicitors. Would highly recommend Halesowen branch to anyone wishing to buy/sell a property. Thank you so much Jo and your team.
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Tell us what you need and we'll put you in touch. Connells Halesowen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dudley.
