1/5
TrustpilotI want to give zero
I want to give zero, to Connells agency, I would rather sleep under a bridge than renting from them.Bunch of crooks.
Trusted Agent profile · Dudley
Connells Dudley reviews
★★★★★
1,909 reviews across 2 platforms
4 & 5 Stone Street, Dudley, DY1 1NS, DY1 1NS
Connells's office in Dudley, at 4 & 5 Stone Street, is rated 2.3 out of 5 across 1,909 reviews on two platforms, including 274 Google reviews rated 4.4.
Reviews
Every review we hold for the Dudley office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotTerrible service when selling
I experienced terrible service when trying to sell. I would use absolutely anyone else next time.
5/5
TrustpilotSuperb service.
Superb service.. had a survey done this week they submitted on the day and no problems.Really good customer service
5/5
GoogleRating only, no written review.
Agent replied · 18 April 2026
Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!
1/5
TrustpilotAppalling
These folk are beyond a joke! So unhelpful and rude. i wouldn't dream of dealing with them again if I could rate a 0 I would!
5/5
GoogleVery helpful. Regular and good communication. Pleasure to deal with. Highly recommended.PositiveResponsiveness, Professionalism
1/5
TrustpilotSteer clear away
Steer clear away. Broken promises and not happening appointments. They wouldn't even bother to inform or apologise. Those people don't care and don't want business.
1/5
TrustpilotThey doesn’t care about customers even…
They doesn’t care about customers even if you go to the office
5/5
TrustpilotGreat service - connells maidenhead
Al offered a great service and made everything easy, the speed was great and we had everything sorted a week after viewing the property. Would recommend.
5/5
TrustpilotOlivia at the oxford branch was great…
Olivia at the oxford branch was great and always kept me informed. I moved within a week !
1/5
TrustpilotVery poor agency
Very poor agency, very bad communication, horrible things. They rent infested flats. Same problems with this agency. NEVER MORE CONNELLS.
1/5
TrustpilotPut in an offer and waited almost 4…
Put in an offer and waited almost 4 days - no response. Had to phone them to hear another offer had been accepted. Unprofessional
3/5
TrustpilotAwful service not one thing was sorted in the whole of my tenecy they evan lied to me before I moved in about maintenance isshews being fixed and absolutely nothing was done
I will never rent with this agent again I am shocked at how we was treated once they've got there money they cuddnt care less
1/5
TrustpilotAbsolutely disgusting and would say…
Absolutely disgusting and would say unpleasant service!Not recommended!
1/5
TrustpilotOne word terrible.
One word terrible.We then used symonds and Sampson and they were excellent.I would also recommend gth
5/5
GoogleHelped me out really can't say a bad word about a certain member of the team there she was absolutely brilliant
1/5
TrustpilotShocking level of customer service
Shocking level of customer service. I can’t understand how this company is still in business. Will hopefully never have to use them again.
1/5
TrustpilotBiggest pile of crap going!!
Biggest pile of crap going!!! I wouldn't even rate them one star but you have to so you can get a review on here!!!
1/5
TrustpilotBe careful
Be careful! Check your contract! They try to charge commission on the original inflated asking price rather than what the property actually sells for.
4/5
GoogleGreat help by staff,,very friendly
5/5
TrustpilotPeople in branch were helpful and…
People in branch were helpful and informative
5/5
TrustpilotThank you
Anastasija Gore helped us a lot. We had good service. We have a flat now. Im very happy, thank you very much.
4/5
GoogleQuick, caring, respectful. They helped me finish the tenancy so fast.PositiveResponsiveness, Professionalism
5/5
TrustpilotHelpful
It has been a long time since we used Connells but when we did they were excellent for our indecisive nature
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
