Every review we hold for the Dronfield office, from every platform, shown as written. First names only.
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1/5
GoogleOk so where could I possibly even start when it comes to explaining the diabolical service I received when dealing with whitegates in Dronfield.... Nothing but disappointment from start to finish. After a rigorous 5 weeks of waiting to even see if I got the property (and finding out I had actually been excepted but nobody in the office could be bothered to even contact me to let me know) Finally moved in and after three months of living there they call me to say I owe two months of rent!!! In a rude manner I might add. This is to my surprise as I knew full well I was depositing the money for them to take monthly. After a couple of days of confusion on both sides we came to discover that Whitagtes Dronfield in fact FORGOT to set my direct debit up in the first place π€£ (second red flag that I should of considered) This agency is proving to be quite useless but hey ho I'm there now and how bad could they be? Fast forward to the first house Check we came to find the two battery's in the smoke alarms needed replacing, fair enough and I would have just brought two battery's with my own money to get them back up running no problem at all But L who was the estate agent dealing with me and that property actually thought it would be better to give me two 50p smoke alarms and then actually bragged that she would charge the landlord Β£25 pounds EACH for these, with a smile on her face for doing it. I really knew at that point I wasn't dealing with a nice person at all. L stole our deposit when the house was absolutely perfect upon return and after witnessing her attitude, no surprise.. Clearly had her eye on our deposit from the second she saw us. Extremely ungenuine and cold service from whitegates Dronfield and I really would avoid at all costs. I will be contacting the landlord directly to put forward my expiriences with L and this agency he let's manage the rentals and show him how he is being squeezed for every penny possible by these people... There's other agency's out there guys i promise you'll regret unsung these....
K Β· 10 May 2024
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5/5
GoogleI have used Whitegates in Dronfield for years and found them very pleasant, helpful and efficient, I have been a landlord of theirs for many years.
Bob Β· 13 February 2026
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5/5
GoogleThe Whitegates Dronfield office were very helpful with us. We had a really bad landlord (that rented out his property via Whitegates) who never did the repairs we asked for, we were left with a hole in the roof and the rest of the repairs list was as long as my arm. Sarah imparticular, in the Whitegates Office, was brilliant with us and did as much as she could for us trying to get things sorted, even though the landlord dodge her calls and emails, when a emergency repair was needed she went above the landlords head so that what was needed was done. Always felt like they had our backs whilst dealing with the landlord and was quite lenient with us when it came to leaving dates etc, much to the landlords annoyance I have been told!
Andrew Β· 11 May 2020
Agent replied Β· 7 April 2023
Thank you very much Andrew! I will pass on this review to Sarah for you. We really do appreciate your review and are happy that you had a great experience with us. Please do contact us if you ever need anything else.
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5/5
GoogleIβve dealt with Lisa for a while now and she is first class. Always chirpy and organized.
Sheβs a pleasure to deal with
Steve Β· 7 August 2024
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5/5
GoogleI'd like to thank Lisa for all her friendly and helpful advice regarding letting, and all her prompt communications and actions. Really appreciated.
Phil Β· 7 August 2024
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5/5
GoogleReally happy with the service, all the staff I spoke to were really lovely and helpful (especially Danielle!).PositiveProfessionalism
Rebekah Β· 26 June 2022
Agent replied Β· 25 June 2024
Hi Rebekah, thank you for your kind review. This has been passed onto Danielle, thank you
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5/5
GoogleAbsolutely fantastic from start to finish. Mia was amazing, so helpful and informative, always quick to respond and go that extra mile for you. Would definitely recommend Whitegates. Thankyou so much, you made a stressful time more easy for me.
Elifiee Β· 13 April 2023
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5/5
GoogleThis estate agency is most excellent in all what they do 100% brilliant.
Andrew Β· 30 March 2026
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1/5
GoogleI've asked the company to contact my landlord to resolve some issues with items they have supplied, Each time I'm told It's 'put on a record'. These things are affecting my personal and professional life now and I still receive nothing back from Whitegates.
I've had to put things in place to resolve my problems personally, costing me money and with no support regarding things I can't resolve.NegativeQuality
Paarti Β· 25 May 2021
Agent replied Β· 24 May 2024
Hi Paarti, apologies that you feel this way. We do try our very best in order to make things run smoothly for all our clients and tenants. Please feel free to email me and I will see what can be arranged. All the best
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5/5
GoogleThe staff at Dronfield are amazing. Truly gone the extra mile in these strangest of times. Danielle showed me around the property and answered my questions and really made me feel comfortable with the company. Sarah on the end of the phone was there to answer all my queries and they got me moving quicker than expected. Well done girls hope you get the recognition you deserve.PositiveResponsiveness, Professionalism
Paul Β· 11 May 2021
Agent replied Β· 7 June 2024
Thank you so much, Paul. We really appreciate and value your feedback.
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5/5
GoogleBob is a fantastic chap, very professional and full of knowledge.PositiveProfessionalism
Alex Β· 17 June 2022
Agent replied Β· 16 June 2024
Thank you for your review, Alex.
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5/5
GoogleHaving recently dealt with this company recently I felt it was appropriate to leave my review on them. From the start they were very professional and given the current situation in the world the team did everything to make things less stressful. A massive thanks to jonny who did a fantastic job taking pictures and doing my energy assessment too. Definitely recommend whitegates.PositiveProfessionalism
James Β· 9 July 2021
Agent replied Β· 10 June 2024
Thank you very much, James. Please give us a call in the future if you ever need us. All the best.
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5/5
GoogleVery friendly staff
Canβt recommend these agents enough, they have been extremely helpful and supportive
Mel Β· 10 January 2026
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5/5
GoogleHighly rate the service I received when buying my first home from Whitegates Dronfield especially from Julia Pearson who went above and beyond to help me with any questions or issues I had. Thank you so much.PositiveResponsiveness, Quality, Professionalism
Joe Β· 26 June 2022
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5/5
GoogleVery helpful and let my property out to some great tenants! Thanks Dronfield guys!
They've also been collecting for the crisis in Ukraine, which I think is an amazing effort in our local area.
Carolyne Β· 13 April 2022
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5/5
FacebookHighly rate the service I received when buying my first home from Whitegates Dronfield especially from Julia Pearson who went above and beyond to help me with any questions or issues I had. Thank you so much.
Joe Β· 28 September 2021
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5/5
GoogleHad a great move thanks to julia, kept us informed every step of the way
Nothing was to much trouble.
Stephanie Β· 8 July 2024
Agent replied Β· 28 June 2024
Thank you so much for your feedback. My absolute pleasure. Hope you are settled in your new home. Julia
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5/5
FacebookI saw a page review about MRS ELIZABETH BAYS and I must confess that She is a good trader and best in her field as they said, She managed my account after I invested $1,500 I got $15,200 within 7day's of investment I was so shocked, with MRS ELIZABETH BAYS, your money is 100% secured,. Trust me you have nothing to loseYou can contact her viaEmail: elizabethbays70@gmail.comWhatsApp: +1(609)7012234Facebook: Elizabeth Bays
αΊΓΈbΓ¨r Β· 19 May 2023
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5/5
GoogleI could not recommend this estate agents enough, every member of staff I spoke too was professional and could not do enough to assist me with my queries, from my first enquiry to finalising my purchase I felt supported and in the best hands! Thank you team for all your help
Claire Β· 14 July 2024
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5/5
GoogleVery efficient service
Excellent communication
Will continue to identify them as I have for years
Richard Β· 24 September 2025
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1/5
GoogleContacted this letting agency via email. Wanted to book viewing of a property we really liked. Received responses back that were strangely abrupt and unprofessional. Made us feel like we were imposing. Gave us wrong viewing dates too. Really glad we figured it out before signing any contracts.NegativeQuality
Mehrin Β· 7 June 2021
Agent replied Β· 6 June 2024
Hello Mehrin, I'm so sorry you didn't have a great experience with us. My apologies. If you would like to give us a call in the future, please do and we'll help you out as much as possible. Kindest Regards
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1/5
FacebookWhitegates Dronfield have pacified my landlord to get away with a years worth of worries (left 'reported') to then ring me as soon as soon the landlord wishes to sell up to say that 'the landlord says it's okay to resolve these problems at your expense'.
I've explained that I work at the hospital and this has affected my working patterns and they have had zero sympathy.
Thanks to the ladies who have been absolutely wonderful who work there, unfortunately the practices are sub par and their policies regarding dealing with tenants are subpar.
Terence Β· 19 May 2021
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5/5
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Brandon Β· 16 March 2023
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5/5
GoogleThe friendliest estate agents we've ever interacted with - always prompt on the reply and sorted everyproblem we had during the move - went above with communication at everystage.
Just been incredibly nice and easy move!
BΓ‘lint Β· 30 April 2021
Agent replied
Thank you very much for your review. We're happy we were able to help you with your move. Best wishes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
