Trusted Agent profile · Driffield
★★★★★
1,052 reviews across 1 platform
56 Market Place, Driffield, YO25 6AW
Auction House's office in Driffield, at 56 Market Place, is rated 4.8 out of 5 across 1,052 reviews on 1 platform.
Every review we hold for the Driffield office, from every platform, shown as written. First names only.
5/5
TrustpilotThe confusing process of buying a house…
The confusing process of buying a house for the first time was made very clear and easy by Chris Mervyn. Any questions, any time, he was available to call and text to answer any questions.
Hi, it's great to hear that Chris Mervyn from the South West team made the auction process clear for you! Thanks for taking the time to leave a review. Best, Auction House
5/5
TrustpilotAlways a great experience
I have used Auction House SW on a number of occasions and have always been very pleased.Not only is the auction process itself amazing, so is the pre and post auction care.Thank you to all the team
Hi Stewart, thanks very much for leaving a positive review for the Auction House South West team, its great to hear that you had an amazing experience! Best, Auction House
5/5
TrustpilotDale Cox @Auction House (Cheshire)
Dale, I just want to say a big thank you for the successful sale of the last two properties you have handled for my clients.I'm looking forward to working with you and the team for the next set of sites my clients are interested in putting on the open market with Auction House.The best experience I've ever had selling properties and investment sites for my clients.Thank you.Suzanne(Q & A Consultancy)
Hi Suzanne, Thank you for your feedback. We're so pleased that you have found success working with Dale at Auction House Cheshire and wish you the best of luck in future sales. Abi
1/5
TrustpilotAs everyone else on here
As everyone else on here, I find it disgusting that I have family and friends living in Staffordshire wanting to make genuine investments with their savings and a company can buy up every house in need of work on the open market in the last 6 months and then add hidden fees of 15k in a last minute agreement after legal packs have been read. So the legal pack can't be read before auction by a qualified person and this is OK. Disgusting and you don't let the potential buyers know ahead
We are sorry to hear that you have encountered issues at one of our regional auctions. We have investigated your comments and spoken to Auction House Birmingham & Black Country in regards to this. They informed us that the team had been chasing the solicitor for the legal pack and advised all interested parties that there would be additional fees in the legal pack as part of the Auction Preamble and that buyers should read the Special Conditions and take any fees into consideration when deciding on when deciding on how much to bid.Further to this unfortunate episode, corrective action has been taken by the Auction House Birmingham & Black Country team to ensure this does not occur again. We thank you for your review and bringing this to our attention to address in the most appropriate way possible, as we do not wish for this issue to be repeated. The Head Office team welcomes further communication to ensure that such failings never occur again. Please feel free to contact us via email on enquiries@auctionhouse.co.uk.
1/5
Trustpilot£15,000 fees on top of every purchase price! Avoid Auction house and Kensington investments
The below review has missed another fee of £1200 to paid to the seller on top of the £10,000 and the £2,000 fees. Add to that the administration fee of £1500 and you are at £15,000 (or near as damn it) in extra charges!Kensington Investment Ltd are the sellers on most of the lots... They are renowned for ripping people off.If you call Auction House to ask for an explanation about the fees, you are told “buyer beware” and fobbed off!! It is you responsibility to make buyers aware of exorbitant fees! What is worse than the fees themselves is that fact that Auction house leave it until the day before the auction before uploading the contract to their website and even then you have to search for the fees with a fine tooth comb as they are written in word format designed to make people miss them!Auction house Birmingham are the worst auctioneer in Birmingham- far more reputable companies that you can buy from so avoid these con artists!
We are sorry to hear that you have encountered issues at one of our regional auctions. We have investigated your comments and spoken to Auction House Birmingham & Black Country in regards to this. They informed us that the team had been chasing the solicitor for the legal pack and advised all interested parties that there would be additional fees in the legal pack as part of the Auction Preamble and that buyers should read the Special Conditions and take any fees into consideration when deciding on when deciding on how much to bid.Further to this unfortunate episode, corrective action has been taken by the Auction House Birmingham & Black Country team to ensure this does not occur again. We thank you for your review and bringing this to our attention to address in the most appropriate way possible, as we do not wish for this issue to be repeated. The Head Office team welcomes further communication to ensure that such failings never occur again. Please feel free to contact us via email on enquiries@auctionhouse.co.uk.
1/5
TrustpilotREAD THE LEGAL PACK AS THERE ARE £12K HIDDEN FEES THERE
Second and last attempt to buy property from auctionhouse.co.uk. Just day before the auction they are adding a "contract" to the legal pack which says: buyer agrees to pay the SELLERS Administrative costs, legal fees, disbursements, auction costs in connection with the sale in the sum of £10000 (!) + Buyer agrees to pay the SELLERS Auctioneers costs minimum £2000 (!). Surprise surprise all the properties are owned by Kensington Inv Ltd. What is going on ? What game are you playing ? I will never use auctionhouse.co.uk ever again.
We are sorry to hear that you have encountered issues at one of our regional auctions. We have investigated your comments and spoken to Auction House Birmingham & Black Country in regards to this. They informed us that the team had been chasing the solicitor for the legal pack and advised all interested parties that there would be additional fees in the legal pack as part of the Auction Preamble and that buyers should read the Special Conditions and take any fees into consideration when deciding on when deciding on how much to bid.Further to this unfortunate episode, corrective action has been taken by the Auction House Birmingham & Black Country team to ensure this does not occur again. We thank you for your review and bringing this to our attention to address in the most appropriate way possible, as we do not wish for this issue to be repeated. The Head Office team welcomes further communication to ensure that such failings never occur again. Please feel free to contact us via email on enquiries@auctionhouse.co.uk.
5/5
TrustpilotExcellent service
Excellent service. No hidden surprises and nice people to deal with. And they reply to emails and voicemail - that's a bit of a novelty these days. Customer avoidance seems to be flavour of the month for many businesses at the moment.
Hi, thanks for your excellent review of Auction House Birmingham's fantastic customer service! Best, Auction House
5/5
TrustpilotHannah and Mark have been a delight to…
Hannah and Mark have been a delight to work with and made the process of buying our first investment house very easy! Both have given us a lot of their time and advice and have gone above and beyond.I would thoroughly recommend them to anyone wishing to buy at auction.
Thank you Gary Cook for your review of Hannah, Mark & Auction House. Thank you for recommending us and we look forward to working with you in the future - Lauren
1/5
TrustpilotBeware of 'hidden' charges in the…
Beware of 'hidden' charges in the contract. It is all well and good Auction House saying "we advise" this or that. But why can't they simply state during the auction the huge charges that some of their unethical customers stipulate for some properties? It would appear that certain companies that deal with Auction House (Kensington Ltd in particular) have dodgy reputations.Why do they have ridiculously low 'guide' prices even when the same property has been sold recently for over four-times as much? Transparency? Nope.Professional?No way.Deceptive?Absolutely.Caveat Emptor
We are sorry to hear that you have encountered issues at one of our regional auctions. We have investigated your comments and spoken to Auction House Birmingham & Black Country in regards to this. They informed us that the team had been chasing the solicitor for the legal pack and advised all interested parties that there would be additional fees in the legal pack as part of the Auction Preamble and that buyers should read the Special Conditions and take any fees into consideration when deciding on when deciding on how much to bid.Further to this unfortunate episode, corrective action has been taken by the Auction House Birmingham & Black Country team to ensure this does not occur again. We thank you for your review and bringing this to our attention to address in the most appropriate way possible, as we do not wish for this issue to be repeated. The Head Office team welcomes further communication to ensure that such failings never occur again. Please feel free to contact us via email on enquiries@auctionhouse.co.uk.
5/5
TrustpilotGreat Service
Chris and his team have just completed two transactions for me this month. Great service from start to finish.
Thanks for the feedback! Chris
1/5
TrustpilotIt’s a shame I cannot give a minus…
It’s a shame I cannot give a minus rating. Absolutely shocking. Stay away people. The property I was interested in was on for £40000. When I placed a bid for £40000, it told me that the reserve was not met. I increased the bid to £44000 and won the bid. They took £6200 before I could place the bid and told me if I won the bid then that would be used as deposit towards the property and the final balance would be reduced. Instead, I paid £58000 for the property as my solicitor told me that there are many many many hidden fees in their clause. So stay away unless you want to be ripped off. The solicitors acting on behalf of the seller are incompetent and thieves who charge tens of thousands of pounds for their fees. They deliberately delay the process so you may be in breach of the purchase agreement. And as for the keys of the property, I have no idea where they are and how to get access to them.
Hello,Please can you you confirm which property and Auction House team this is referring to, as the majority of our teams do not charge any money prior to bidding (most ring-fenced monies in the case you are the successful bidder, but this is not drawn down until after the auctions has closed). Without this information, we are unable to verify your claims are relating to a purchase through an Auction House franchisee.RegardsAuction House UK
5/5
TrustpilotIt is the first time I’ve experienced…
It is the first time I’ve experienced auction property sales. I have nothing to say that’s negative about this company.Catherine, the Auction Co-ordinator was very good and very professional. Thank you to your team for making a matters simple.
Hi Debra, thanks very much for leaving a review. It's great to hear about your great experience with Catherine in the North East team. Best, Auction House
5/5
TrustpilotVery efficient, helpful and professional service from start to completion
Very efficient service from the start. Clear outline of service provided, charges and expectations. Communicated promptly at all stages of the process from preparation to completion. Regular updates on interest in the property with realistic expectations of the sale. Would recommend to anyone thinking of auctioning a property.
Thank you for your review of the Auction House South West team, it's fantastic to hear you found the experience efficient and helpful throughout. Best wishes - Rachael
5/5
TrustpilotWho knew selling by auction could be so easy!
After a long probate slog I was at last granted the Letters of Administration to sell my late sisters flat. By comparison the experience had with Joe at Auction House, was fast, efficient, trouble free and successful. His immediate response to every query made the sale so easy. I would recommend Auction House to anyone wanting to sell their property.
Thank you for your review. We'll be sure to share you kind words with Joe too. All the best - Sarah
5/5
TrustpilotSouth Yorkshire team James & Sam…
Look no further than the Auction House South Yorkshire for your property needs. James, Sam and the team are second to none with their advice and knowledge in what they do. There is no pressure put on unlike other agents and you feel looked after rather than another sale. Keep up the great work team SY and hope we speak again soon.
5/5
TrustpilotMy sincere thanks to Sam Harris for a…
My sincere thanks to Sam Harris for a thoroughly professional service, He took on the property on Friday and had a offer on Sunday which I accepted and the sale completed in 28 days. I was completely blown away by the way he handled the sale from start to completion. I would totally recommend using Sam Harris and Auction House UK .
5/5
TrustpilotSale 68-70 High St Stalham Norfolk
Brian Baxter is an excellent Auctioneer he kept me informed right up to and after the sale, and I would recommend him 100 pc.
Hi Ian, Thank you for your feedback regarding our wonderful auctioneer Bryan. Pleased you had a great experience communicating with the East Anglia team - Abi
5/5
TrustpilotA highly professional service
A highly professional service, with friendly, helpful and informative communications from Matt, Nicola and George at Auction House Scotland.They found a buyer quickly and the sale went through smoothly.Would absolutely recommend Auction House Scotland if you're looking for a trustworthy company to sell your home hassle-free.
Thank you for your review of Matt, Nicola and George, and the Auction House Scotland team. We are so happy to hear you found the service to be friendly, helpful and informative. Thank you for recommending us, all the best - Rachael
5/5
TrustpilotThe joy of selling at auction
Afer a year of being messed about it was a joy to sell at auction, and know the deal was done. Excellent experience from start to finish. The team really know what they are doing, and their advice and feedback throughout the process was really helpful. I would highly recommend based on my experience.
Thank you so much for your great feedback, we're so pleased we were able to deliver an excellent experience for you. All the best - Sam
5/5
TrustpilotWe found Auctionhouse very helpful
We found Auctionhouse very helpful. From the first meeting with mark who showed us around the property and offered us a second viewing if we wanted one. Then after the auction had finished I had the pleasure of dealing with Elaine who couldn’t be more helpful, guiding me through the necessary paperwork and procedures. This has been a pleasant experience. Thank you
Hello Tony, thank you for taking the time to share your feedback and congratulations on your purchase at auction! All the best - Abi
5/5
TrustpilotMel was amazing throughout
Mel was amazing throughout! She was happy to answer my 101 questions and help me through the whole process. Thank you again!
Hi Yasmine, thank you for your review. We're delighted to hear that Mel was able to support you through the sales process. All the best - Abi
5/5
TrustpilotWe would like to thank Jenny & the team...
We would like to thank Jenny & the team at Auction House for a very friendly & professional service. Jenny was so helpful throughout the whole process, a real credit to the team! Always keeping us well informed along the way, would definitely recommend you & would definitely use your services again in the future should the opportunity arise. Thanks again.
5/5
TrustpilotAmazing five-star service
Amazing five-star service! Melanie and Adam are always very attentive and extremely professional. They continuously keep us updated throughout the auction process, making sure that any questions we have are answered swiftly. If you are looking to sell your property at auction I would definitely recommend using them.
Hi John, thank you for your fantastic feedback and recommendation! We're so please you had a great experience with the Auction House Sussex and Hampshire team. All the best - Sam
5/5
TrustpilotCouldn’t ask for more from an…
Couldn’t ask for more from an auctioneer Dan has gone above and beyond typical duties to meet my requirements and save me an eye watering sum of money. Forever grateful for a good, honest businessman.
Hi Joseph, thanks very much for your review of Dan in the North Wales team! Best, Auction House
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
