Trusted Agent profile · Dover
★★★★★
2,146 reviews across 2 platforms
8/9 Cannon Street, Dover, CT16 1BY, CT16 1BY
Wards's office in Dover, at 8/9 Cannon Street, is rated 4.7 out of 5 across 2,146 reviews on two platforms, including 195 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Wards Dover hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dover.
Every review we hold for the Dover office, from every platform, shown as written. First names only.
5/5
TrustpilotDaren,Judy,Allison
Excellent, Daren, Alison & Judy were amazing all the way through the process, I will always recommend them for both buying & selling. They make everything so much easier, and are always available to answer your questions.
5/5
TrustpilotSo far Zared and Rachel have been great!
So far Zared and Rachel have been very helpful and professional. I appreciated that they spent the time advising us as they did and our experience working with them so far has been smooth sailing. I would definitely recommend working with them both if you're a first-time buyer.
Thanks Lee for your review. Rachel and Zared are real superstars and I am glad to hear they have been helping you as much as they can. Its always a bit nerve racking but exciting buying your first home so getting the right support around you is important.I wish you well in your new homeKind regardsDavid HayesBranch Development Director
5/5
TrustpilotEfficient and helpful team
Efficient and helpful team, thanks to Maria and Nadia.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGood Service
As a buyer Jodi the progression officer was very efficient and friendly. When my conveyancing agent weren't very communicative Jodi was often able to advise me.
5/5
TrustpilotGreat experience
Great experience working with wards once again, they have been super helpful and always took the time to talk me through the process.
Hi Laura,Thank you for taking the time to leave a review. We're glad to hear that you've had such a positive experience with us.Many thanks, Wards
5/5
GoogleWards have recently sold my house, they have been amazing, supportive, helpful and most importantly patient! Their fees are competative and their customer service is excellent. Would highly recommend them. Margot Wynne
5/5
TrustpilotThe team was excellent
The team was excellent.
5/5
TrustpilotAs a first time landlord
As a first time landlord, Tony at wards took the time to visit me at the property and explain the options to me when renting the properly out. He kept me informed about the potential viewings and attended to support with these when needed. He was quick to answer my calls and answer any questions asked. Would recommend.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
2/5
GoogleArranged to view a property in Snowdown with wards on Saturday the estate agent did not show! was told it was in the diary but not confirmed? The man on the phone was very polite. I later received a phone call from a lady at wards who was not polite and clearly had no customer service skills. She basically blamed the whole incident on me, how I didn’t have time to talk in the week and didn’t answer the phone ? (I am a nurse so I can’t answer my phone while I’m working) I have had so many phone calls from estate agents I can’t remember who is who. I originally called wards asking to view the property at 11 and was told yes that was fine, was not emailed or text any different. Other estate agents I have called to book a viewing with have said yes and have shown up. I’m pretty appalled by the wards women she should have apologised and fitted me in with another viewing, sadly this was not offered to me! I would have been understanding if this was the case as mistakes do happen. I would still like to view the property but the whole experience has put me off ringing wards back !
5/5
TrustpilotExcellent
Tony at Wards of Kent has been very friendly, professional and helpful
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotBest experience. Highly recommend Wards
Sarah from Wards was very helpful in finding us a new home. Infact she gave us lot of information on school admission process which is highly appreciated.Throughout the process, she was very efficient and quick to address our queries and manage the completion way before the deadline.The whole team was very nice and helpful.I highly recommed Wards.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotThank you for such a speedy sale
Thank you for such a speedy sale, Rhys Kenton and Michelle Corney kept us informed and everything on track. It was a great selling experience thank you.
5/5
TrustpilotExcellent Service
We have just bought a house through Wards of Kent and found their service really friendly, efficient, understanding and professional. Big Mark, Little Mark and Darren make a great team, communicate well and genuinely have everyone's interests at heart. They smoothed the way to a speedy purchase for which we are very grateful, and we would definitely recommend them.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
4/5
TrustpilotWards were most helpful throughout
Wards were most helpful throughout. Unfortunately, my seller let me down at the last minute but this was nothing to do with Wards. I am grateful to Dan and Shona for the effort they put in to try and rescue the transaction for me and also the care and concern that Shona showed after the deal collapsed
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotReturning customer
This is the 3rd mortgage Colin has arranged for me in the last 6yrs. I thought this time given the challenges with the banks during Covid 19 was going to be harder, we were successful in borrowing to buy our dream home. Thank you as usual and we will return when we next need to arrange a mortgage.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotMany thanks to Grace for keeping me up…
Many thanks to Grace for keeping me up to date with all the ins and out of selling my house and for coordinating everything into simple talk :)
5/5
TrustpilotThanks go to Holly and Hollie of WARDS…
Thanks go to Holly and Hollie of WARDS Headcorn. Very professional, very supportive and I would highly recommend to anyone wishing to buy/sell in Headcorn. Thank you ladies
Good Afternoon James,Thank you for your review and kind words about Holly and Hollie at our Headcorn branch. We're delighted to hear that you found their support and professionalism helpful during your buying/selling process. Your recommendation means a lot to us.Best wishes, Wards of Kent
1/5
TrustpilotWhere to start.........DISAPOINTMENT
Where to start.........Communication, there is none, we have had our house on the market for over 10 weeks and we have not had one person step through the door, with this we have not had any phone calls or feedback, my daughter use to work for the company many years ago and advised me that her boss at the time insisted that vendors are contacted weekly with updates and to have a chat to see what can be done to help sell the property! Thats the biggest disappointment, as i appreciate a house sometimes does not sell the same day but not hearing from anyone is not great!! Then when we would call the branch we would be told nothing is wrong with our house. We had a open house arranged, again I heard nothing all week, so I called the branch to ask how many people to expect, to be greeted with a slightly confused person who did not know anything about it. Nick the branch manager and Katy have been very helpful and polite but I just really feel the service has massively dropped from what we was promised at the time of listing and that is not his fault if the branch staff aren't on the same page. I also called a number of times on different occasions to be put through to the call centre, who again was polite but couldn't help me with my enquries, so how can a branch sell the house when they aren't answering the phones? Just very very disappointed, I am not stupid, I know things do not happen always quickly but a little bit of communication and assertiveness wouldn't go a miss!
5/5
GoogleAll the staff are very friendly and helpful. They definitely know the market and the area well, and offered advice and guidance to support me throughout the successful sale of my property. Would definitely recommend
Hi Daren, Thank you for leaving a review! We're pleased to hear how positive your experience with our team in Dover has been, and particularly how helpful and friendly you've found them to be throughout the sale of your property. Best wishes, Wards.
5/5
TrustpilotI would like to express my appreciation…
I would like to express my appreciation to Jessica Scott. She was an amazing support when I locked myself out of my property. Her kindness and understanding was excellent and I can not thank her enough. Her customer care/ services skills are to a very high standard. Please can she be recognised for this.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent
Hannah has been nothing but supportive in our journey with rentals. She’s been personal, without being overbearing. She’s a friendly person to communicate with and I’m so happy she could help us out.
4/5
TrustpilotAll's well that ends well !
My sales progressor ,Jodi Wyncoll, was an absolute pleasure to deal with once I had a sale STC and my dealings came under her personnel attention. Her communication was faultless, she had her finger on the pulse at all times ,and she oozed client empathy which I am sure was in equal measure to both buyer and seller. A very professional and committed individual who stood out above all others at Wards. In all honesty my 4 stars are a result of 5 stars for Jodi and 3 stars for the process period up to Jodi taking control . It all ended well after some unexpected complications to deal from with from my side, and Jodi should be commended for her role in my experience.
5/5
TrustpilotMe and my partner will be moving into a…
Me and my partner will be moving into a property this weekend through wards. Had a very helpful man by the name of Lee from wards lettings in Ashford who was very helpful, always there if I had an queries. All in all very straight forward and very happy on how smoothly everything has gone.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
1/5
TrustpilotIntimidation
My Son and partner have just completed on there purchase of their first home together. I have tried to help them along the way as much as possible advising them on how the process works. I recommend mortgage advisors and solicitors that I have used over the years and told them to avoid using the estate agent recommended solicitors MARTIN TOLHURST as we had a very bad experience with them. I was then told by my son that Wards would only accept the offer that they put in on a house if they were going to use Martin Tolhurst. We looked into why this was and they are paid commission by them for each conveyance. They had no choice but to use them and as usual phone calls are answered occasionally and usually by someone who has not got a clue. This type of forceful behaviour needs to be reported and should not be going on. It was over seven years ago i made this mistake and I am still cross about it now . Shame on you Wards - shocking.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Wards Dover hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dover.
