Trusted Agent profile · Dover
★★★★★
2,140 reviews across 2 platforms
8/9 Cannon Street, Dover, CT16 1BY, CT16 1BY
Wards's office in Dover, at 8/9 Cannon Street, is rated 4.7 out of 5 across 2,140 reviews on two platforms, including 195 Google reviews rated 4.5.
Every review we hold for the Dover office, from every platform, shown as written. First names only.
5/5
TrustpilotLaura has been 1st class with all…
Laura has been 1st class with all transactions, nothing is to much trouble,quick response on all queries, this is my second time dealing with Laura over the years excellent service.
Hello Anthony, Thank you for your kind review - we will pass this on to the team! Best wishes,Wards of Kent
5/5
TrustpilotAn excellent service from Wards.
We recently asked Wards to give us a valuation of our bungalow. We are not ready to sell at this time but could be sometime in the future. James Rixon came to give us a valuation on our property. He was excellent. He called us prior to the appointment to see if all was still ok with the time. He was very kind and complimentary concerning our home. He explained everything fully and clearly and answered all of our questions. He was very professional. He was not pushy but patient and considerate. We were very pleased with the service offered by Wards.
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotTop quality service
Wards rented me a flat and they have been fantastic throughout the whole process especially Maria who went above and beyond to ger me in the flat on time. I would highly recommend them when looking to rent a property. A+++
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGreat service and all the team worked…
Great service and all the team worked well to help me secure my purchase - well done all & thanks Devon …
Hi Jackie,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how well they've worked to help you secure your purchase.Best wishes,Wards.
5/5
TrustpilotExcellent service from start to finish!
I purchased my dream home through Wards Headcorn and the service has been fantastic from start to finish. Hollie, Tom and Caleb have been nothing short of brilliant, supporting and advising me throughout the process. My only regret is that I didn’t hire Ward’s solicitor partner Martin Tolkhurst as the sale would have gone through much quicker. Our sale was delayed by a few weeks due to our solicitor
Hi Elizabeth,Thank you for leaving a review! We're delighted to hear you've purchased your dream home with our agents and how fantastic the experience has been for you. It's great to hear how Hollie, Tom and Caleb have supported you throughout.Best wishes,Wards.
1/5
TrustpilotI would not recommend
I would not recommend. They carried out tenant check out and missed a lot of damages by the tenant which cost me more after tenant has left. I receive communication from different staff which is confusing. I sent a complaint, till date, it has not been resolved.
5/5
TrustpilotJames Rixon @Wards Ramsgate
James Rixon of Wards of Ramsgate....what a very professional and personable young man. No hard sale. No gimmick talk. Very down to earth and genuine. Impressed with his good service, after showing my parents, & I 2 properties, thanks James.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleMassive thank you to Aaron for a swift and pain free letting experience. Highly recommend very professional and friendly
Hi Lucy, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Aaron, has been and how pain-free he's made the experience. Best wishes, Wards.
5/5
TrustpilotThis is the 3rd property wards have…
This is the 3rd property wards have sold for me now and once again I cannot fault them Kim and Gary were brilliant very professional and kept me updated all the way thru from the marketing campaign right thru to completion of contracts Would highly recommend
5/5
GoogleThese guys are amazing, they have helped me so much in a stressful long process. Communication is great, and they work really hard to get you the results you want. Sophie, Georgia and Gregg especially are always on the ball and i will 100% use again!
Hello Stacey, Thank you for your lovely review! We're glad to hear that Sophie, Georgia, and Gregg were able to assist you so effectively during what can be a stressful process. It's wonderful to know that our communication and hard work made a positive impact. We're here for you every step of the way and look forward to helping you with your next project. Best wishes, Wards of Kent
1/5
TrustpilotAbsolutely unacceptable service from…
Absolutely unacceptable service from Wards.
Thank you for taking the time to leave us a review and we are sorry that you have been dissatisfied with the service that you have received. We understand that you have raised your concerns formally and they are currently being investigated by our Customer Support department who will be in contact with you in due course. Thank you for your patience in the meantime. Kind regards Wards
5/5
TrustpilotThe wonderful Wards team of Rochester
The staff at Wards on Rochester High Street are fantastic people. Debbie and Jason at the branch helped me with all the endless papers, reports and surveys that are part of the process of buying a property. They were never too busy to go through any paperwork with me. I cannot even begin to explain how patient and kind they are. Every step of the way they have been there for us, advised us and guided us. Matthew and Dawn have always been incredibly friendly and welcoming and Dawn showed me around the property the second time and even helped me 'hunt the boiler'. Debbie, the manager is one of the kindest, most lovely people I have met. No question or query from me, however silly or trivial, was too much for her to answer and deal with. I feel lucky to have found this team. In fact, I never signed up with any other agents. They will change any negative opinions you have of estate agents. I must mention Judy who, through a lot of negotiation, sorted out an earlier completion date. The Wards team at Rochester are wonderful people. I will never forget their kindness, patience and honesty. Thank you guys from the bottom of my heart.
Thank you very much for your kind review. The team will be delighted with your review which I will share with them and I am glad we were able to help you find your new home.Just to let you know, we are donating £100 to Barnardos Childrens Charity for every property we value in September, so if you know of anyone thinking of selling thier home, do let us know. We can help them and support the charity too.Thanks again and I wish you every happiness in your new homeDavid HayesBranch Development Director
5/5
TrustpilotJodi Wyncoll Sales Progresser
I would like commend Jodi Wyncoll. She has been amazing. We have been through an extremely stressful period throughout the last few weeks. However she has taken the reins and has found solutions to all our difficulties. She has gone over and above expectations. Jodi whilst maintaining her professionalism shows empathy and understanding. Wards are lucky to have her as an employee. Thank you Jodi
5/5
TrustpilotWards has given us a hassle free…
Wards has given us a hassle free service very good informed information, & has guided us through our sale to completion our contact Kim Batchelor of wards rainham was fantastic so helpful in getting us ready for exchange & completion, thanks to all wards staff who were involved in our sale Valerie S
Hello Valerie,Thank you for your kind review - we will pass this on to Kim and the team!Best wishes, Wards
5/5
GoogleExcellent service from the whole team at Wards of Dover. From initial valuation by Oliver to the sale by Georgia Holmes and Sofie in two weeks!!!! We were kept informed every step of the way and nothing was too much trouble. Would thoroughly recommend engaging Wards again, Well done
Hi Lindsey, Thanks for leaving us such a lovely review, we really appreciate it. We're honoured to hear that you would recommend our services to others. All the best, Wards of Dover Estate Agents
5/5
TrustpilotMarc was exceptional
Marc was exceptional. The whole check out process was smooth and very easy. Marc was very kind, helpful and always on hand.
Hi Howard,Thank you for leaving a review! It's great to hear how positive your experience with Marc has been.Best wishes,Wards.
5/5
TrustpilotThis was the first time to rent…
This was the first time to rent somewhere in many years, so I entered the market with trepidation. However, it was obvious from the start of this journey that the agent, Aaron Stoner, put much care into securing a place for me and my family. There were a few little bumps along the way, but I got the impression that Aaron always gave his best.
5/5
TrustpilotExcellent service by Wards
I used Wards when I needed to find somewhere to rent for myself and my son. Maria Byrne was excellent. She was so helpful and efficient. A stressful time made a little easier by the professional and friendly approach of this estate agent.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotGood Experience
We were very pleased with the level of service we got buying through Wards. Adam was especially helpful and made the process less stressful. He is always professional, personable and patient and was always happy to help, no matter how small or silly the question!
5/5
TrustpilotExcellent service
Maria at Wards in Ramsgate found our tenants on the first day she started marketing our property. Everything was done professionally and efficiently. Maria was very prompt with sending emails and communication over the phone was polite and professional. Would highly recommend.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotJess was extremely helpful and…
Jess was extremely helpful and efficient in getting us a viewing at the outset. Nathan was our main point of contact after. The service he provided was second to none . You can count on the Manager of the team too.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotThank you to George at Wards
Thank you to George at Wards for his excellent advice and support in finding my daughter her first rental in Kent. Great communication and a smooth process, highly recommended.
Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotProfessional and knowledgeable staff
All staff Very friendly/approachable and kept me informed of proceedings at all times. Anouska went that extra mile to ensure all parties involved were notified quickly regarding sudden changes.
Hello Jackie, Thank you so much for your review. We're glad to hear that our team were able to help you move forward and will certainly pass your compliments on to Anouska!Many thanks,Wards of Kent
5/5
TrustpilotWards Dover
I recently let a property in Dover - this was the first time I had done this Jack from the Dover branch was very professional and explained everything in good detail and made my move run very smoothly - would like to say thanks Jack
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
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