Trusted Agent profile
★★★★★
70 reviews across 1 platform
27-29 Castle Street, Dover CT16 1PT
Tersons's Dover office at 27-29 Castle Street is rated 4.1 out of 5 across 70 reviews on 1 platform, including 70 Google reviews rated 4.1. Checked 9 October 2026.
Every review we hold for the Dover office, from every platform, shown as written. First names only.
5/5
GoogleThe best estate agents in Dover by far. They are the only ones I've ever come across that are honest and don't try to push mortgage advisors/solicitors on you. They are really friendly, so helpful and a pleasure to deal with. Hayley has been amazing from the moment we met her and when she was off Simon was great too.
5/5
GoogleWe have rented out, and sold twice now with Tersons. We couldn’t ask for a better estate agent on all fronts. The management team for renting are friendly, approachable, honest and reliable. They don’t cost the earth and they really made renting so much more of an enjoyable experience for us than a previous agent did. When it came to selling, again the team are friendly, approachable, honest and reliable. They sold both our properties on one view only each time! Hayley is the BEST sales progressor in the game ! She kept both us and our buyers informed and was able to swiftly sort any questions or queries that she could to ensure the process was as painless as possible. We would 100% use Tersons again, and for all-renting, buying and selling. It’s their honesty for us that makes them the best! Use them for your property needs and you won’t regret it!!
5/5
GoogleDuring the sale of property Hayley, Simon and Lisa kept me advised of viewings and updates A most professional Estate Agent with fantastic and helpful staff
5/5
GoogleLisa was my main point of contact at Tersons, she is always helpful and quick to response to any issues, my check out was handle in a good timely manner and deposit return quickly, the other ladies Chelsea and Abbey are helpful too. this was my second renting with Tersons, and would happily used them again.
5/5
GoogleCan't beat a local independent. We're buying. With an overseas seller, and a wait for probate, they've worked really hard to get the sale through, and Hayley is also tireless in responding to checks and chasing progress. First agent I met in Dover almost 30 years ago and still the standout!
5/5
GoogleWe have just exchanged contracts today !! Hayley helped us every step of the way even after we had a buyer continued to help us with any questions we had through the whole process I couldn't recommend hayley enough and the team at tersons Would recommend and certainly use again in the future
5/5
GoogleThe best estate agent in Dover! Purchased house that was listed with them, they couldn’t have been more helpful and responsive throughout the process. Then sold this property with them. I can only rate this as 100% again - fantastic service from start to finish with both Simon and Hayley. Hayley was so quick to reply to everything and took the time to guide us through processes and speed things up where she could. Couldn’t ask for more! Wouldn’t consider listing through anyone else in future. Fully recommended! 😊
5/5
GoogleHayley and Simon have been there throughout our purchase.They were always available to help with any questions we had and responded to emails promptly.if I were ever to move again I would use Tersons without hesitation. I cannot recommend this company enough they are amazing.
1/5
GoogleTerrible company to deal with. Nobody has the answer to your questions. They don’t return calls or responds the emails. Service charge has gone up 55% after my first year of owning my flat. 1 star is one too many. Avoid at all costs!
1/5
GoogleTersons have recently just taken over from embassy management for managing the freehold of the building I live in. Since they have taken over I have called 5 times just to get my service charges sent over that were due nearly two months ago. They also didnt send out pending works to my correct details and until I started calling as I had never once had any communication from them and it turns out they weren’t sending it to the right email address. After a month and a half of hearing the same ‘we will call you back’ I asked for the complaints process to file one and I was just told to ‘send an email’. If you’re thinking of switching managing agents I’d be very weary, most of the ladies I’ve spoken to were lovely but Simon who is the only person that can apparently deal with my case has never once called me back.
5/5
GoogleRented through Tersons for 3 and half years. Lisa has been amazing over that time. Great communication and extremely helpful! Thank you Lisa
5/5
GoogleFrom start to finish, it been a walk in the park, from the viewing of the flat with Chelsea to sitting down in the office and going though all the detail with Lisa. I was able to look at the place and get in within a couple of weeks and I …
5/5
GoogleHayley and Simon are great. Helped us sell our property and move into our next home. Would highly recommend. Personable service you don't get with the typical bigger estate agents!
5/5
GoogleWe have just bought a house and Tersons were the agents ... From the moment we met Hayley she made it happen. Communication was fantastic and is key when buying a house and she just made us feel at ease. None of this rubbish you can get …
5/5
GoogleLetting agents ( Chelsea and Lisa) are extremely helpful. They where amazing during the moving in process, letting us have an extra viewing to measure rooms. They have been very quick to fix any problems that have happened since we moved in. By far the best lettings agents I have used.
1/5
GoogleI was expecting a professional reply, with appropriate grammar and spelling… We will pass thank you!
5/5
GoogleI recently brought a property through Tersons Dover branch. I dealt with Hayley and Simon daily. And can’t recommend enough. Very professional with great communication
5/5
GoogleWe've used Tersons to manage and rent a property and to market it for sale and both sides of the office have dedicated, friendly and down-to-earth staff. They arrange maintenance/cleaning contractors and have their own maintenance as well and rates are realistic and service is really unbeatable. They have managed to keep the property occupied and well looked after and I wouldn't hesitate to recommend them for both sales and lettings.
5/5
GoogleDear Simon Dowle I am writing to express my heartfelt gratitude for your invaluable assistance in helping me with my lease. Your support and expertise made a significant difference in navigating the complexities and ensuring a smooth and …
5/5
GoogleHayley was everything the stress of buying a house is not easy but she was fabulous, great support and help thank you Hayley.
5/5
GoogleMy experience with Tersons has been brilliant, one person in particular is a woman named Chelsea she has been super helpful and patient with me wanna say thank you to her and for tersons for all the help.
5/5
GoogleJust let and finalised the paperwork on a property in Dover. Very happy indeed! Abbey was a pleasure to deal with and very helpful throughout the process. Thank you for helping us find the perfect home!
5/5
GoogleMaintenance: Excellent service. Very quick to reply to queries. Use very professional people to sort out any issues. Estate Agent : Extremely professional when I purchased my flat through them, kept me updated at all times.
5/5
GoogleLisa from the lettings team has always been extremely understanding and helpful, and has always gone the extra mile for us - nothing has ever been too much trouble for her. …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tersons's Dover office has 70 reviews across 1 platform: 70 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Tersons is rated 4.1 out of 5 across all 70 reviews, and 4.1 out of 5 on Google from 70 reviews, checked 9 October 2026.
Tersons, 27-29 Castle Street, Dover CT16 1PT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.