ZeroC Places for People Dorchester reviews

★★★★★ 2/5

Trustpilot

There is so little communication within…

There is so little communication within the Places 4 People offices, with their third party tradespeople, and in turn between the office and the tenants that it creates so much confusion and chaos. I cannot count the amount of times workmen are supposed to come to my place to do something, I take time off and they don’t show. Or like yesterday I was emailed weeks ago to say a plumber was coming to my place for a routine visit, I take time off work and a CARPENTER showed up who had to paint a quarter of a metre patch in the hallway. I didn’t need to be home ! I have countless examples of nobody showing up for appts, or the completely wrong tradesperson for the job, Matthew (housing manager) came to look at my windows some weeks ago which are rotten.. He promised me verbally all our windows in the whole building would be replaced by Xmas. Obviously nothing in writing and obviously it’s not happening. So frustrating. I’m upset and very disappointed in the way us tenants are treated considering we pay rent

Pippa · 8 October 2024

★★★★★ 1/5

Trustpilot

Appalling service, unfit living conditions, and zero accountability from Places for People

We have endured severe, persistent damp and mould caused by structural cavity issues. Despite months of inadequate quick-fixes and dismissive advice, thousands of pounds worth of our personal belongings and furniture have been destroyed. We are currently sleeping on a mould-covered mattress as we cannot afford to replace it, and Places for People refuses to offer fair compensation, offering insulting complaint payouts instead.

Marcus · 29 July 2026

★★★★★ 1/5

Trustpilot

This company is incompetent beyond…

This company is incompetent beyond belief.Made a complaint.It was closed without any action.Made a complaint about the complaint.Investigated.I Refused to accept outcome as investigation was incomplete.Complaint raised to level 2.Investigation was completed.Received outcome of level 2 and documents to complete for compensation.Documents do not say how or where it should be submitted.Return the completed document to the investigator/sender and ask if I need to send paper copy?then hear nothing……no response to my question and no payment received.I phone to ask if the person could respond …I hear nothing.MY COMPLAINT WAS ABOUT COMMUNICATION!!!

Jo · 2 October 2024

★★★★★ 1/5

Trustpilot

Customer service is not great…repairs for ongoing issues not done

Customer service is not great constantly chasing after 10 working days an ongoing issue that is yet to be resolved. No case management via CCA team for complex cases - the CCA chases but never calls back. There seems to be no escalation process when service requests fail to be adhered to. Still waiting for issues to be resolved in regards to mold and damp. I sent a new repairs list of all repairs needed in the kitchen. The operative attended and advised he would take pictures. Pictures were taken and sent to trade supervisor and then I chased every week for an update on action did works. Complaint was raised and reviewed - compensation offered and accepted along with the agreement they would be doing the work on the kitchen to ensure that it was able to be fit for intended purpose. Works still yet to commence.

Anonymous · 26 September 2024

★★★★★ 1/5

Trustpilot

Unhappy Tenant

It has not been the best time for me living as a tenant of Cotman/Places for People for various reasons. The latest being plagued by rats and not having any support or action. Again I was left too frightened to go out and too frightened to stay in, which I can assure you, was devastating and drove me to despair. Instead of bombarding Places for People it was left to maybe one or two people to do the contacting. Which I thank them for. We were left with no representation for months on end. I could go on but what is the point your tenants wellbeing is obviously not your priority. I would like to thank Jeff Hicks for his telephone call during another episode and I understand he was trying to help wherever he could during this awful period. Thank you again.

Ms · 25 September 2024

★★★★★ 1/5

Trustpilot

Poor customer service from Dylan

Chapelton is an excellent place we would have loved to have lived there. The reason for the 1 star review is because of their sales rep at Chapelton Dylan.We have looked at 2 houses here and we had Dylan both times. The viewing went ok and we were keen to see what the part exchange would be. Now Dylan did say places for people to don’t often part exchange flats or maisonettes “I have a maisonette” but there might be another couple of options and he would ask his manager which was fine . Dylan did not get back to us or try to sell the house to us . Fast forward a couple of months the house has now been reduced and Dylan phoned us and again for a sale and we said you never got back to us on the part exchange which he said he would speak to his manager again , again did not contact us . So my GF phoned a week later and the house was sold and there was no apology or acknowledgment of him not getting back to us . Again a few days ago we called hoping we didn’t get Dylan and we did and again I’ll speak to manager as he was calling him that day and for the 3rd time no response back . We have been to a few different builders and this has been by far the worst customer service we have experienced. Even if Dylan called us back to say it was a no go for part exchange it would of been fine and I wouldn’t have to right this 1 star review.

CPM · 8 September 2024

★★★★★ 1/5

Trustpilot

People for Places ineffective and a failure

People for Places failed to sign document in time for an exchange/completion on a sale where we were the buyer of a leasehold flat from an owner who had a quarter share; People for Places being the 'landlord' in this leasehold flat. We have lies and incompetence along the way so we backed out from this purchase not wishing to go forward with People for Places. It appears that they get 5 stars from people whom they help to get into property easily but one star from the tenants who are suffering from their incompetence. There is somethings sadly wrong with this organisation. I concur with the suggestion of others that they should undergo investigative journalism to expose their enterprise which seem more like a money generating exercise (who does it really profit?) than a charity set up to help people.

Ian · 4 September 2024

★★★★★ 1/5

Trustpilot

Do Not Go To Places For People

This Is To Spread Awareness Im Living In Temporary Accommodations (Places For People) No Repairs Being Done Tiles Missing Mould Everywhere Hole In Ceiling In Laundry Room Dripping Water Next To Electricity Flooring Warped Moudly Disgusting 🤢 They Don’t Care All They Care About Is Money This Is Against Are Human Rights Something Has To Be Done Ive Had Enough Now

H · 22 July 2026

★★★★★ 1/5

Trustpilot

ITs OBVIOUS MG & KW initials are…

ITs OBVIOUS MG& KW initials are reading the terrible reportrs that tenants are writing in about ,giving a 1 Red star Tenants Reviews are true especially disrepairs that are not being completed and cancelled on the day that they are scheduled to be done ,then contractor cancels repair in the afternoon after the tenant has waited in all day ,still no repairs done surely the initials from pfp MG and K W are realising themselves the failings of places for peoole please don't advise me to contact the customer hub ,more delays and never resolved at stage 1 and 2 This Company Places for people seriously needs investigating

Confidential · 13 October 2026

★★★★★ 1/5

Trustpilot

Been waiting since May to have my…

Been waiting since May to have my dampen mode issue looked at. One operative came round and said he could not take off the kitchen cabinets to investigate for mould issue fully. Since then two more operatives have come and just looked at for mold inside the cabinet. Still waiting for a full inspection.

Jacqueline · 31 August 2026

★★★★★ 1/5

Trustpilot

Rude offensive office staff

I am thoroughly disappointed and disgusted at being treated like scum by office staff who accuse me of being rude when calling office after months and months of major problems!!problems are not being sorted! I would not recommend places for people whatsoever as they only care about your money!do not use them as they promise the world and give you nothing in return!! They haven’t even bothered to ring after my request…..says it all!

Philip · 8 April 2026

★★★★★ 1/5

Trustpilot

Does anyone here wants to know the true meaning of " banging your head against a brick wall" ? If you do wanna know, read on.

Terrible Experience with Places for People. I am extremely disappointed with the service provided by this housing association. My experience has been nothing short of a nightmare, A living nightmare. First and foremost, the maintenance issues in my property have been consistently neglected. I’ve reported numerous problems, including a leaking roof gutters, broken heating system, and mold growth, but these issues remain unresolved despite repeated requests. It often takes weeks, sometimes even months, for any action to be taken, and when it is, the work is usually subpar or incomplete. I once had 2 workmen wearing P4P uniforms, driving P4P vehicle fighting in my property as each one of them wanted the other to finish the work.The communication with their staff is abysmal. Phone calls and emails frequently go unanswered, and when they do respond, the information is often inaccurate or misleading. This lack of transparency and efficiency is incredibly frustrating, especially when dealing with urgent repairs.Additionally, the quality of living conditions is unacceptable. The property is poorly maintained, with dirty communal areas and inadequate security measures. I feel unsafe and uncomfortable in my own home, and the housing association seems indifferent to these concerns. They will text you threatening message when the rent is 3 days late and don`t bother informing when they send someone to complete any minor repairs. Moreover, their customer service is horrendous. The staff are unhelpful, dismissive, and seem to lack basic courtesy and professionalism. It feels as though they have no regard for tenants’ needs or well-being.In summary, my experience with P4P Housing Association has been extremely frustrating and disappointing. I would strongly advise potential tenants to be wary and consider other options if possible. This housing association needs significant improvement in its management and service to provide a decent living experience.

Peter · 19 July 2024

★★★★★ 1/5

Trustpilot

Autodialler calls me 3-4 times per day…

Autodialler calls me 3-4 times per day when I am just a week late paying the rent. When you try to call them back they just leave you listening to music. Never respond to emails except to threaten you.Issued section 21 notice after being just 2 weeks in arrears with rent,Rent went up by 21.5% this year. It’s social housing with very ant-social service charges. When you are in financial difficulty they make you feel like a criminal, and their account managers have about as much empathy and charm as a county-court bailiff.I am not currently even in arrears and yet they still continue to harass me, They should really know better than to harass their tenants - especially with their registered offices being based in Grays Inn Road, London, in the heart of the legal community.

Hamer · 1 July 2024

★★★★★ 1/5

Trustpilot

Lived in this property 14 years

Lived in this property 14 years. Had a damp course twice and both failed. Black mold in every room. 2 bedroom home and both my children G14/B5 have to sleep in with me as their room is too moldy. Have reported countless times and PfP just send workmen out to look and then I never hear back. Places managers have fobbed me off and no repairs get done. Zero communication. House is freezing and damp and PfP won’t do anything. Said they’d move me to another property several times but then hear nothing back. Slug infestation from the damp. I’m also in remission from cancer and this is how they’ve left me and my children to live.

Ms · 20 June 2024

★★★★★ 3/5

Trustpilot

I am disabled and can only use a shower…

I am disabled and can only use a shower it took 2 weeks for the appointment and then they cancelled that appointment and arranged it for the next week. I am having to drive 10 miles to have a shower at my mother in laws house.

Gary · 30 September 2026

★★★★★ 1/5

Trustpilot

Denise Murphy hunstan

Denise Murphy hunstan I have waited over 7 months for the damp and mold to be delt with. A surveyor came done the report places for people sent me a list of jobs that needed doing. Loft insulation loft vent. Damp and mold cleaner and sealer on the living room wall. Bathroom wall. Both bedroom walls the front door needed an overhaul plus the rubber that goes all round the inside door needed doing. Pointing to almost all exterior walls. Guttering fixed and cleaned. I was sent this list and informed that all this work was going to be done today. This morning comes the electrician came looked at the installation of the extra fan but because he’s not the person that needs to do the loft ventilation was told not to do that as an contractor they use that specialises in that field had to come and do it. So I would have to wait for there person to come and look at the job before they do this. No time period for this that was booked weeks ago to be done today. The electrician was lovely nothing to do with him. Bad communication and organising from places to people. The two men that cleaned and fixed all the guttering did the loft insulation were great. The one person sent to do the mold damp stuff said it was a lot of work it wouldn’t be done today as normally a big job like this is given to private contractors. So no mold and damp stuff done today like promised.the same guy was down to overall the door which he levelled and put new sealant around the frame. Unfortunately couldn’t do the rubber around the inside of the door as this has to be ordered. So another job that can’t be done who knows when. The pointing that needs doing also did not get done because it’s such a big job as it’s in bad state needs a lot doing bricks coming loose holes cracks everywhere on external walls back as well as the front. So another job that’s booked for today not done Apparently needs a private contractor. Now at this point I still have not been told about this from any supervisor or managers. That all this needs private contractors. But from the poor workmen sent here. I want to also point out I was asked why I had my walls cleaned off. My answer would you live with damp and mold on your walls for continuous months and not clean it.I have been given no information as to when all this work that is meant to be done today is going to be done. I want to add at this point, I have complex post traumatic stress disorder. Severe anxiety and depression. And other mental health issues. Along with other disabilities. So you can imagine the stress anxiety and issues I’ve had preparing myself for today having people in my home. Constant lack of sleep with worry. Only to find hardly anything has been done that was meant to be. No consideration for my health or mental health. Has been given and incompetence with not organising this correctly in the first place. It’s a complete shambles. I also had to move furniture remove curtains which is difficult for me. For no reason. Yes, I am very angry and at this point I still don’t know when any of this work is going to be done in my home if you can call it at home. Totally unacceptable behaviour from a big company like Places For People. Today is the14th and still I have not been contacted regarding when the other contractors will be attending to do the work that should have been done on the 12th. I put a stage one complaint in regarding this and nobody has had the decency to contact me two days after the fact and after me putting in the stage one complaint in. And yes the message below says contact us by email and they are sorry to hear my issues. Well still no contact from them. I had to call again today to raise another complaint and was told the first one has not been looked at yet. So it wouldn’t be possible. Great way to treat customers. No care consideration or empathy.

Denise · 14 June 2024

★★★★★ 5/5

Trustpilot

We couldn’t be happier with places for…

We couldn’t be happier with places for people, we recently purchased a home via shared ownership. Our sales executives Charlotte & Waleed were absolutely amazing! They were both so patient and thorough, they took their time during the viewings, home demonstration and completion. Nothing felt rushed, they ensured we understood how everything worked in our new home. Everything was thoroughly explained right down to who to call in case of an emergency. From viewing to completion was a total of 2 months - It was such a fast and smooth process.

R.S · 19 August 2025

★★★★★ 1/5

Trustpilot

PFP. CRACK HOUSES FOR CRACKHEADS & DEALERS

CRACK HOUSES FOR CRACKHEADS. This is the unofficial title of Places for People. According to area management (PFP asked me to amend my review rather than name them so we shall) "It is important that we support perpetrators". She actually wrote this in a response to a complaint. They let the drug addicts move back in after they've been renting their flat out fraudulently. PFP could have had them charged with a criminal charge and force the courts to re-emburse them for money made for renting the flat. But as ever they look after the criminals. Supporting them when they cause anti social behaviour and are either out shoplifting or in smoking Crack Cocaine. Bringing Crack Cocaine dealers to deal at the property. Dealing on the front door step. Then they lie constantly when in reality they do everything to support drug use and drug dealing in their properties. They've been supporting Crack Cocaine and Heroin use and dealing in my building for four and a half years now. There is something wrong with the people in management of this company because it's not just one or two of them. It's all of them. They absolutely hate tenants. This organisation is corrupt to the very core. Stay away at all costs.LAST NIGHT I WAS KEPT UP ALL NIGHT BY THE CRACKHEADS COMING AND GOING AND THEIR DEALER OPENLY SELLING CRACK FROM OUR GARDEN. SO KEEP YOUR COMPULSORY RESPONSE. PLACES FOR PEOPLE SUPPORTS DRUG ADDICTS AND DRUG DEALING ON THEIR PROPERTIES. UNDER THE MISUSE OF DRUGS ACT 1971 SECTION 8 ITS A CRIMINAL OFFENCE TO KNOWINGLY ALLOW YOUR PROPERTY TO BE USED FOR CRIMINAL ACTIVITIES. PLACES FOR PEOPLE KNOW THEIR PROPERTY IS BEING USED TO DEAL CRACK COCAINE FROM YET THEY WILLINGLY ALLOW IT BECAUSE THEY ARE CRIMINALS THEMSELVES

Simeon · 21 May 2024

★★★★★ 1/5

Trustpilot

Absolutely awful company

Absolutely awful company. The flat above me had a leak in bathroom, so no fault of mine. A collapsed ceiling later putting aside how safe is an asbestos ceiling, my bathroom will never be the same again. Yes they are patching it up just a botch job while I have to take time off work with no compensation for lost earnings and they won't work weekends. Flooring ruined and walls all marked needs redecorating, may give decorating vouchers. Forgot to mention flat above is private. Don't have anything to do with this company. Complaints keep getting closed housing ombudsman looks like only option. Local newspaper is next absolutely desperate for help. Mind I've been sent some links for mental health support so they cover themselves for destroying their tenants lives.

Deborah · 27 August 2026

★★★★★ 1/5

Trustpilot

Totally crap

Totally crap. Went for a 3 hr assessment after them saying they were so impressed with my CV. After sitting assessment and sitting with people that work in a garage and behind a bar. I thought yes with all my experience etc I have this sorted I think they want younger people who they can mold unti there working environment. Very disappointed 😞

Paula · 14 May 2026

★★★★★ 1/5

Trustpilot

Places for people scotland

Awful housing association they dont even follow there own complaints procedure 2 years i have been waiting too get something resolved reported it online portal complete waste of time housing officer/manager cant even give you a reply instead they close the case formal stage 1 complaint i got acknowledgement told i would be contacted then ignored so complete waste of time put in a formal stage 2 complaint once again got email they had received it try to talk me out of processing with it but after 2 years of been ignored i told them to go ahead with it got told i would receive a formal stage 2 acknowledgement shortly well still waiting for that how they get away with treating there tenants is a nothing short of disgraceful the emotional distress they cause you can't even put into words i will say it again Awful housing association

Stewart · 20 August 2026

★★★★★ 5/5

Trustpilot

Amazing Landlord - Very Helpful staff.

Fantastic! i would like to say that places for people have been so helpful with helping us move from a flat to a house. Emma Harrison has been amazing with any questions i have had she has answered quickly even when i have mitered - (sorry Emma) i think they are very fair with there housing and helping people find a home and i would highly recommend them as a landlord! they are better then the council - any repairs i have needed they have been there straight away and fixed any issues ( there hasn't been many) Brilliant place and Brilliant people.

Kellcie · 7 March 2024

★★★★★ 1/5

Trustpilot

Stay clear total shambles worst company…

Stay clear total shambles worst company that's ever produced social housing decanted for 3 months work only just started well if you would call it that go through procedure go straight to obusman you will get no satisfaction from complaints procedure

Danny · 26 September 2026

★★★★★ 1/5

Trustpilot

The worst land lord so far

The worst land lord so far. I have a guttering repair that is still on going from April last year! fascia boards that where replaced have no gone rotten because they never painted them. Guttering is still! leaking. After a nearly a years worth of complaining about it they still can not fix the problem. How many more times to i have to ask. ? How many more work men have to come round and inform them about what needs to be done. Yet they will not sort the problem out? I now have damp in my loft and in the rear bedroom and in the bathroom. Which is completely unacceptable.

Helen · 29 February 2024