ZeroC Places for People Dorchester reviews

★★★★★ 1/5

Trustpilot

Where to start poor landlord bad social housing

Where to start I have wasted 3 years of my life reporting and complaining about 4 issues where I live in a flat on a site one serious dog fouling the others less serious one trivial but still not resolved The same response excuses legalities rejection that's from the places manager Complain directly to places for people " no service failures found" and they reject every complaint The places manager blocks the complaint uses there influence to get it rejected trivial reasons given even lies. My detailed information ignored The culprits ex places manager callum fisher now promoted to area manager and the new clone places manager katie walters That's complaints about problems on the site all ignored Repairs are taking weeks over a month for one repair that's on communal area of the site Poor site management - The places for people site cavendish court social housing at its worst All because of bad places managers Cannot give a date on these issues because its the last 2 years and today and tomorrow Just a simple everyday issue that can be resolved no effort no money involved just a simple decision that takes seconds to make yet the places managers still reject the complaint the trivial one for 3 years

John · 27 August 2026

★★★★★ 1/5

Trustpilot

Very poor service, queries ignored multiple times.

Very poor service. We residents received a letter over a month ago about building repairs. However, the letter should have been edited as it contained three sections for costs (all wildly different) with OR in between. My envelope also contained letters to other people in the block (about six in total). I raised this through the web portal 3 times, wrote a physical letter, and again through the chatbot, all over a period of six weeks. Absolutely no response to any of these. All the residents in the block need to know how much the works will cost so we can plan ahead. It's disgraceful that they haven't even bothered to reply.

Mark · 14 August 2026

★★★★★ 1/5

Trustpilot

If I could give them a minus 1 million…

If I could give them a minus 1 million I would they are not concerned for their tenants all they are concerned about is the rent being paid. They don't worry about repairs or damp they certainly don't care about their properties their repair system is a absolute joke you report it it takes someone 5 weeks to turn up then the go oooooh I can't do that now take photos and then say we will be back like they are arnie but it takes them another 5 weeks they certainly don't like paying for things to be done ive been waiting nearly a year for a roof repair ffs its an absolute joke of a company greed comes to mind. I've already been in touch with your hub and to be honest the lady sorted out a couple of things but the roofing is still waiting to be sorted which by October will be a year , so there's no point in getting back in touch what placesforpeople should do is have a repair hub in and around the surrounding Hunstanton kings lynn areas not a hub where the rear people have to travel 2 hours and then turn up take photos then wait another 5 to 12 weeks to get someone else to either take more photos or do the job

David · 9 August 2026

★★★★★ 1/5

Trustpilot

AVOID at ALL COSTS

AVOID at ALL COSTS! I have been waiting over 3 weeks for Places for People to simply open the utilities cupboard so that British Gas engineers can check the meter readings. I am in contact with Bhavini, Amy and Jacqueline who have admitted that they don't know where the keys and have offered no solution. This is amidst on-going investigations for the Housing Ombudsman and a First-Tier Tribual case against them for mismanagement. You can't make this kind of incompetance up. Their management fees also just continue to rise and rise.

Tanyarm · 5 August 2026

★★★★★ 1/5

Trustpilot

Unhappy is an understatement

Oh boy, do I have a few complaints! Firstly, my current property is being flooded from a blocked drain outside. I know this because every time it rains, my carpet becomes soaking wet and I have a 1 year old. PfP came round to view the damage, blamed me, and won't be fixing the flooring. So I applied for a property elsewhere, received the initial email, responded, and have just received confirmation that the property has been offered to someone else because I "didn't respond" although I have proof that I did. So much for first come first served, if I were you I wouldn't rent from this diabolical, discriminatory company EVER!!! Edit: Why should I have to email you to find out that the property I live in and have raised an issue about is uninhabitable?

Emily · 4 August 2026

★★★★★ 1/5

Trustpilot

Alas awaiting again for my community…

Alas awaiting again for my community housing officer to get in touch it’s been weeks with no communication and me ringing the office only to be told (as per usual) that Ben corral isn’t there but they will email him with my concern,he’s as useful as a chocolate teapot!!! It may be that he’s away ill or has been replaced but no one has told me this & there is no contact from him Places for people should be ashamed of themselves,treating a vulnerable older person in this way & I honestly am in despair as I don’t know what the next step is ???

Leigh · 4 August 2026

★★★★★ 1/5

Google

Bought a flat on 2022. Nice otherwise but quality is very poor. You can open a window maybe 10 times, and then is totally broken. Repair not existing, they come in and say will come back… And for months no answers… Just were told don’t use windows until we come back.

Octavian · 16 March 2026

★★★★★ 1/5

Trustpilot

Customer Service on Permanent Annual Leave

Congratulations, Places for People. You've turned "customer service" into an Olympic event where the only gold medal is for passing the buck. Need help? Fantastic. First you'll need patience, a calendar with several spare months, and the ability to read the same copy-and-paste response over and over until it becomes your favourite bedtime story. The complaints process feels like a game of Snakes and Ladders where every ladder mysteriously turns into another snake. The slogan might as well be: "We're sorry to hear that. Please contact us." Translation: "Welcome to Level Two of the same conversation you had last week." If you enjoy chasing answers that seem permanently on annual leave, you'll feel right at home. Before signing anything, don't just read the glossy brochures. Read the reviews. Then read them again. Patterns have a funny way of speaking louder than marketing departments. As for me? My confidence in the organisation has completely disappeared. I've kept evidence relating to my own experience and chosen to take my concerns through the appropriate external channels because I no longer believe the organisation can fairly resolve them itself

Finley · 30 July 2026

★★★★★ 1/5

Trustpilot

I didn't think that PfP could get any lower

Places for People are a disgusting organisation. I didn't think that they could get much lower, but they plumbed the lowest depths recently when someone whom I know suffered the loss of his Mother with whom he shared the property. Just TWO days after she died, PfP contacted him to say he had to find somewhere else to live as they claimed he couldn't afford the rent. This situation which was nothing short of bullying a tenant who was grieving for the loss of his mum continued for several months before he was able to sort out the tenancy.

Steve · 27 July 2026

★★★★★ 1/5

Trustpilot

I have a cracked pipe so when we use…

I have a cracked pipe so when we use the bath the water comes out of the crack and leaves big puddles of water in my garden! I emailed a complaint as was told 5 weeks waiting time for repair,they were meant to come out yesterday,it messed up my work pattern. I was then rang at 3.20pm to be told the workman had to extend his job so need to reschedule. This has happened before with a different repair which again I had to do a complaint and the job was cancelled 5 times which caused me loss of pay as had to take some of the days off unpaid. They have increased our rent but repairs aren't getting done in adequate time,I suffer with anxiety and this has been made worse by the stress. They are quick to take our money but not quick to deal with repairs which are their responsibility. It is very frustrating and disappointing,I did email my local mp regarding the repair before this current one as complaining doesn't really amount to much from this company. Do better

Claire · 21 May 2026

★★★★★ 1/5

Trustpilot

Unprofessional

Very disappointing experience. Places for People expects its leaseholders to comply with their lease obligations and policies, yet despite repeated reports, evidence and ongoing breaches by their customers, we have seen little effective intervention. As neighbouring freehold owners, we have been left to deal with repeated trespass, parking issues, verbal abuse and property damage with minimal support. Communication has been poor, complaints have gone unanswered, and the issues have continued.

Janusz · 27 July 2026

★★★★★ 1/5

Trustpilot

Avoid at all costs

Been in a property for 10 years, always had a mold issue which they keep putting down to condensation. We had a independent surveyor here who told us he came to the propperty 12 years prior to when he came to us for the same issue and showed us photos of the mold then all in the same places. PfP refuse to accept the issue. Our windows are falling apart they declined to replace them saying if we give you new windows everyone would want some. They have others repairs they accept that needs doing but they say 5 weeks when that time comes they say there was a problem and another 5 week repeatedly. I know finding a home in these times is hard with them not being advertised to the public PFP being one of them but I would stay away at all costs there is so much more than I have described here and not just with us on this street aswell.

XGN · 14 May 2026

★★★★★ 1/5

Trustpilot

Absolute terrible company to deal with

Absolute terrible company to deal with. Nearly everyone on the estate has had issues with the terrible quality windows/patio doors they installed . My patio doors are leaking causing the skirting board to be damp and paint falling off. My bedroom window is entirely covered with condensation between the glass panels. I have contacted Places for people only to be told it’s my problem and nothing to do with them even though many people on the estate have have had their issues sorted although I have been told it was a very stressful process and took months of escalating complaints to get anything done.

SARAH · 13 May 2026

★★★★★ 1/5

Trustpilot

Lying, denial and gaslighting.

Two weeks ago PFP repaired my fence, no problems but a cheap and effective repair. Subsequently the post at the othe end of the fence broke, This time however PFP tell me that they will not repair it as they have changed tenants responsibilites. When? No-one consulted with me or told me that PFP were preparing to shirk their responsibilities? They suggest I contact a charity or consult checkatrade rather than do what I pay handsomely for, namely be a landlord. Very dissapointing.

David · 6 May 2026

★★★★★ 1/5

Trustpilot

4th failure to attend repair

Today Fri 1st May 26 I am sitting waiting on hold to speak to a person in the repairs dept. This is the 4th failed attempt to come and replace 2 blown windows. Originally reported a year ago. They came July to measure up but since November they have cancelled on the day of the appointment 4 times. The last 2 failures were promised that i would definitely not be cancelled again!. Pure words to fob off. I was told to stop shouting last time i called after getting a text and email at 12.25 saying operative would be with me shortly, when at 2.30pm realising no one was coming. The person told me the work was out of his skillset, but the manager, when they called later said the operative walked off the job. I would have appreciated honesty at the very least. I have an 'AT RISK' job raised for my garden but still waiting since March for a surveyor to attend as a matter of urgency. This is how all repairs are treated, with 2 plus attempts to attend at the agreed time. The only person who comes as agreed is the nice gas man. Shame others in the department aren't so punctual. If they turn up today I will eat my hat. I must have known they werent coming as I havent moved any furniture or taken down blinds and curtains. I m 69 and moving all these things isnt easy. Shocking service.

JUDY · 1 May 2026

★★★★★ 1/5

Trustpilot

Emergency/urgent repairs on my elderly relative’s bathroom sink not being treated as a priority (7 weeks wait).

My elderly relatives’s bathroom sink has come away at the wall and can fall at anytime. She cannot turn the taps on otherwise the water goes straight through and soaks the floor. She has informed PfP and told them this is an emergency, or urgent at the very least, but they said it isn’t and have told her they will fix it in 7 weeks from now. This is disgraceful as she is in her 70s and has health issues (currently waiting for a hernia op and can’t bend down to use the taps in the bath).

Pat · 23 April 2026

★★★★★ 1/5

Trustpilot

It took over an hour and a half to get…

It took over an hour and a half to get through to a customer service advisor. The company’s web site is designed to reflect away any complaints procedures. They have no simple way of managing up issues with their properties. They have company rules for how long a complaint should take to be resolved. experience shows this rarely happens. Perhaps the business is too large and very badly managed and needs urgent action taken by the housing ombudsman. A total disgrace of a company.

Neil · 13 April 2026

★★★★★ 1/5

Trustpilot

Exiting in a dump …

My daughters house is suposingly been modernised they have been doing it for nearly 2 months + now she hasnt had a washing machine, no cooking facilties, no kitchen furniture relying on takeaways at her expense which is causing finacial problems her cooker has been put in storage. All Parts of the work is not compleated her bathroom is so disgusting that we have took photos. The youngests bedroom you have removed the light switch and replaced with a pull cord why we will never understand ??. The plugs are hanging off the wall not flush to the plaster. the workers ( cowboys ) dont compleat work they just skim over spend more time doing very little. This is on Dykewood drive Sheffield 6. The state of her so called home is a health hazzard this needs investigating ASAP or we will be taking thing further. Im a very concerned mother and grandmother this needs sorting

P · 13 April 2026

★★★★★ 1/5

Trustpilot

As I cant give zero or minus

As I cant give zero or minus, I've gave a one star. since Tuesday 14 October 2025 I've contacted PFP 5 times to request a boiler service that was due on the 12th. I've portal requested in 12 November, phoned December, wednesday 14 January 2026 (1524201) and again through the portal Tuesday 24 February (19472540) but alas ALL the requests have been closed the following day. I've sent another complaint today wednesday 8 April 2026 but alas it'll be ignored.

Adam · 8 April 2026

★★★★★ 1/5

Trustpilot

Run down and dangerous area

Constant power cuts and hearing loud threatening voices from strange men next door to my flat. Some very strange noises coming from the other occupants. The area in which it’s located is terrible and people keep harassing me in this area yet the rent is very high. I have constant power cuts that last hours. My landlord has a real problem with ignoring my complaints so I’ll just write them here. Further more fhe next house along keeps revving his loud car in the morning and aggressively racing in the driveway making me fear for my life. Last night as I returned from my night out in bath I saw a couple of large intimidating men burning some kind of insence to try to intimidate me and blocking off the ally way. I want a refund of all the money I have spent here.

JURIS · 6 April 2026

★★★★★ 1/5

Trustpilot

When I first Moved into my Places for…

When I first Moved into my Places for Peple flat through the seaside to countryside scene from London to Norfolk could not understand that as soon as I viewed has to pay rent from that day , Places for people knew people had to give notice of four weeks to the Council/Housing Association I was with at the time so basically we have pay rent on two properties as we can't move straight away as need to pack and sort a lot of stuff out they actually put people into yet a a private ltd company have very few share holders and their profit last year was over £211 million they try to put themselves across as a caring Association but they are in it for money not, last year service charges went up over 50% shameless, we had a meeting today as decided to look at communal service charges a neighbour and myself did research, we discovered lots of discrepancies for one Admin Charges are not a service charge, Health & safety Compliance is not also it's a legal requirement for any landlord this year have changed nearly £4000 for community hall which is used for 5 hours a week and is only on when tenants using hall seems a bit harsh, it was neighbour one day whom said to look at charges collectively rather then per tenant weekly we had a meeting with estate liaison today with a long list of questions. What is concerning me more is the Gas we can sort service charges later, I moved in October 2022 and had a smart meter installed I was issued a warning notice which Ovo and myself reported to them straight away, the gas engineer told me the pipes have been put in back to front and if a leak outside properties it will come inside, the engineer him and gas company are legally blinded to inform Landlord these pipes have not been fixed as another tenant in April was given same notice but naively I thought no Landlord would mess about with GAS, whilst this is going on a few weeks ago Cadent Gas engineer turned up they maintain and fit all main Gas pipes across England & Wales turned up needing to get in side building where community centre is which has a code to get in, the tenants use to have it but it was changed, so they can't get in, engineer spoke to neighbors whom was around at time and apparently their is a gas pipe put in when built under community centre and if they don't get in, if they can break in, and condem the hall and get a warrant to gain entry, this is so scary that in 2024 a big company like them, whom made all that profit don't care if me and my neighbours die we spoke with a neighbours friend whom specialises in Housing law says this is criminal negligence and we collectively are not worried as much about charges but rather the fact that one night we never wake up again you are shameless Places for people as tenants are all less able or vulnerable so sad to think a business has such lack of Health and safety and concern for their tenants

Julie · 6 November 2024

★★★★★ 1/5

Trustpilot

Category 1 complaint since jan 26 still…

Category 1 complaint since jan 26 still nothing done regarding burns resulting in realy bad scaring due to replacement kitchen not being completed 7 other ongoing complaints 1 of which human waste leaking outside in my back garden since 13th February 26 jobs that have been waiting to be completed for 16 years repairs not completed in timely manner when reporting a repair the call handler logs it as something totally different customer service absolutely shocking

Danniielle · 30 April 2026

★★★★★ 1/5

Trustpilot

Poor repairs and cheep parts

This is the 3rd time I have had my biler stop working in the last year and a half. The boiler is over 25 years old and instead of replacing it for a new working boiler they keep patching it. Just spent over an HR on the phone trying to get them to at least fix it. I told the first of many people I spoke to I work full time and I can't be there in the morning as I'll be at work and I can't get the time of. So she booked the appointment at 8am. I then spent an hr on the phone talking to many people about getting the time changed so I was available but all they said is I have to be available for 24hrs... so 24hrs goes up until 5pm when I would be available but they can't change the appointment time. Absolutely poor customer care. So I would have to loose a days pay because they cant arrange a proper appointment. I'm sure if I didn't pay the rent they wouldn't be this slow to help them self. So now I can't get the boiler fixes for another 4 days due to not having time of until Saturday. 4 DAYS WITH NO HOT WATER. how is this possible in modern days. This is not the first time I have had to deal with poor repairs. When I first moved in, it took 4 months to get any heating.. This is fixed now, only thanks to Ryan the election who went out of his way to come back and fix the problem. Without this guy I'd be without hot water all week

Gavin · 22 October 2024

★★★★★ 1/5

Trustpilot

Place for people are not interested in…

Place for people are not interested in their tenants, once they get the rent , that’s all they are interested in. We constantly ring up with repair request that are ignored, fencing is rotting never been touched since houses built , area is becoming dumping site ,despite many complaints. Landscaping is now just grass cutting , leaving grass cutting everywhere kerbs covered in weed and grass. Drains covered in grass , no visit or contact from area managers. I spent lots money improving my house , that’s work places for people should be doing. . The area is now fill up with druggies and woman selling sex in houses let by places for people.

Tvr · 22 October 2024