Redrow reviews

★★★★★ 1/5

Google

Travelled from West Sussex for an appointment but know one showed up. Office was closed and on a Saturday. Tried to call several times before at at the appointment time but no answer. Waste of a day and a round trip of 4 hours!

Shaun · 25 April 2024

★★★★★ 1/5

Google

Incredibly dishonest people. Promised to mark out the plots of the garden - didn't even request access, yet alone get the plots marked out and we had to guess the codes to the padlocks (0000) with Julia to view the property. I was told on the day I reserved my house that the roof was on (including tiles) and the house was watertight including windows and doors. It turns out none of this was true and even now, weeks later, it still isn't true. They convince you to sign up through entirely dishonest updates about progress. When I called them out on this, they claimed that the online updates should be ignored and I should only trust phone updates. They stupidly said this in a saved voicemail. They admitted they make up updates on the my redrow platform and then give the real update after by phone (where there's no documentation). They arranged for me to come and choose kitchen colours on a Thursday. On the Wednesday I received a message saying the office is closed on Thursday so they won't meet me. They told me I had a week to choose kitchen choices. The next morning, Lucinda then emailed saying I had to decide within the next day. When I queried this she admitted she wasn't being honest and I still had a week. Julia promised to send across the current estimated completion date. Nearly a week later she still hadn't. When I chased Emily Mckinnell, the area sales manager based in Salisbury regional office, she aggressively insulted me and refused to provide an estimated completion date. She was incredibly rude and insulting and has now been reported to redrow. She is the reason I withdrew from my purchase as she was that hostile in her correspondence. I've never seen such a hostile message when purchasing anything, let alone a house for nearly half a million! Julia had also promised to email me colour options. I had to chase a week later and again the rude, aggressive Emily responded having a go at me for chasing. Chasing something which redrow had promised to send the same day a week earlier. They're a hostile and rather rude company at times. The way they changed from helpful to aggressive, intimidating and hostile after I reserved my property is genuinely shocking. A truly poor way to treat customers

Robbie · 25 September 2023

★★★★★ 1/5

Google

The best way to describe our experience is awful .The communication with them to finish snagging has been dreadful . They do not reply to emails or turn up for scheduled meetings . A lot of poor workmanship on the finish of the house . Back door had leak that took 2 months to sort I think shows the lack of cate once they have their money .

Cheryl · 16 April 2024

★★★★★ 5/5

Google

Julia was very helpful and informative. It was lovely to be allowed to explore the show homes on our own.

Janet · 16 April 2024

★★★★★ 5/5

Google

Julia was most helpful with my viewing. Houses appear of great quality and finish

Peter · 25 April 2024

★★★★★ 2/5

Google

It’s a housing estate, certainly nothing to get excited about! I only know a couple of the residents, neither of them has a good word to say about Redrow. What affects me is the fact that they illegally blocked off a footpath quoting health and safety, it’s now 3 years later and it’s still not open. Health and safety my backside!

Steve · 25 April 2024

★★★★★ 5/5

Google

Julia was exceptionally helpful. She is friendly, knowledgable & very helpful.

Kevin · 25 April 2024

★★★★★ 5/5

Google

Julia at Blackmore Down was excellent.

Andrew · 25 April 2024

★★★★★ 3/5

Google

We had good service at Blackmore Down Shaftesbury when we initially enquired. Sales staff were friendly, helpful and informative. As first time buyers we had lots of questions and they were on hand to answer our queries. Since exchange however we have been promised completion dates from July 2022, Aug, September, October to now December/January 2023 and the management of our expectations has been incredibly poor.

Atelier · 22 June 2023

★★★★★ 5/5

Google

Denise Scott has been nothing but professional, calm and helpful, even when we’ve arrived without an appointment and many questions! She always listens and offers sound advice.

Diana · 22 June 2021

★★★★★ 3/5

Google

Too close to the main road for us and Redrow insist on your house being on the market and even so you cannot reserve a plot so could lose out on the home/position you want. Very short sighted in the current market.

Andi · 16 April 2024

★★★★★ 5/5

Google

We found Jo at Redrow, Blackmore Down, Shaftesbury to be extremely professional and helped us through the process of finding the right property with all the associated options. We have recently been letdown by a nearby developer and have found Redrow to be thankfully accommodating and very good to deal with.

James · 22 June 2023

★★★★★ 4/5

Google

We liked the look of the house. Our favourite was the Oxford lifestyle it had a perfect layout for a couple downsizing. The conservatory was essential to the design. We loved the main bedroom size and wardrobe/unsuite.

Beth · 25 April 2024

★★★★★ 5/5

Google

We had a very helpful experience with Helene and Denise while purchasing a property from Redrow Shaftesbury - was very helpful to see the show houses as many times as we needed to! Naturally, there were plenty of questions that we needed answering and it was done so in a very professional manner! Highly recommended!

Ashish · 22 June 2022

★★★★★ 5/5

Google

Julia showed us some properties at the Shaftesbury site. She was very pleasant and knowledgeable. The properties are extremely nice and we are very interested in buying one.

Marilyn · 25 April 2024

★★★★★ 5/5

Google

We enjoyed the friendly discussions without any pressure. We were made to feel valued customers. Based upon the initial experience we are looking forward to our journey into our new home. We have a desire to be more sustainable and hope we …

Charles · 16 April 2023

★★★★★ 1/5

Google

Can't comment on build quality but friends have been messed about with their completion date for months now, Redrow have taken a hefty deposit and now don't seem too interested. Very poor customer relations, read your small print regarding completion..

Andy · 22 June 2023

★★★★★ 4/5

Google

Lovely to walk the dog

Elizabeth · 4 March 2025

★★★★★ 4/5

Google

Easy to find location . Show houses display was excellent. Limited site access unable to see a potential property . Invited to mulled wine and mince pies but none offered ☹️

Bryan · 22 June 2023

★★★★★ 5/5

Google

Easy to request call-back and it came at the time asked for. Got all the answers and looking forward to visiting the site this weekend.

Paul · 16 April 2023

★★★★★ 1/5

Google

The customer service after purchasing has been absolutely rubbish.

Patrick · 16 April 2024

★★★★★ 5/5

Google

Was working there 😀👍 …

Chris · 22 April 2024

★★★★★ 5/5

Google

great

Alfie · 24 September 2025

★★★★★ 3/5

Google

Rating only, no written review.

Alan · 11 February 2025