Connells Shaftesbury reviews

★★★★★ 1/5

Trustpilot

Did not meet expectations

Our estate agent was a nice chap, but the experience did not meet our expectations and I would not recommend anyone use Connells for these reasons:1) the agent came over to take pictures. Didn't have a camera so had to use mine 2) the agent took pictures with my camera but did not recommend moving anything out of the room as other estate agents would, for example. Pictures were so bad we had to re-take them ourselves3) said they would bring the write up to the photograph appointment so we could approve and get live. Didn't bring it. 3) Promised the advert would go live that day (we initially went with them because they responded quickly and said they could get us online quickly). The advert didn't go live that day because they hadn't done the write up 4) we then had to chase for the write up. Eventually the next day something was sent over that could have been written in 2 minutes. It excluded a lot of details about the house and the location. When we queried this we were told it was the write up for the printed brochure; not what we asked for. We asked for the write up for online because that's what we wanted to do asap - launch online. After a back and forth we received the online write up but it wasn't complete or adequate.5) after all of this we decided that if we were going to have to do all the work and spend a lot of time chasing our agents it was not worth the hassle and we needed to get some other options. We did this and then tried to cancel the contract. 6) we did not hear back from Connells confirming the contract had been cancelled until (1.5 weeks after sending 3 emails with the cancellation) we phoned their head office, who asked us to email it to them, and then they got in touch with the branch and we received a confirmation almost immediately. Overall it felt unprofessional and unable to deliver on the sales pitch. The estate agent was a nice guy, but ultimately we did not have the confidence in the team that they were going to do everything they could for us to get the sale, and that we would be stepping in far more than we wanted to or have the time to. The lack of response over the cancellation email from the team (emailed to both the estate agent individually, the entire office staff, and the cancellation email address) confirms our view that this agency is out purely to make the sale, not necessarily to do what's right and what's best for their customers. There are other estate agents out there who can sell your house and prioritise customer service, accuracy and hitting deadlines. I would recommend potential sellers look elsewhere.

DS · 10 January 2017

★★★★★ 5/5

Trustpilot

Amazing great team I highly recommend this estate agent's

Just before Christmas , I was thinking of selling my property I spoke to a lady called Charlotte Bowers, and she was so postive and warm and welcoming! Ever since then I've never looked back Charlotte and her team have been amazing it's now 7 January 2017 and now I've had A valuation I've also had pictures done of my property in a professional way the valuer is been brilliant then it's fantastic is a lovely man and the photographer he was very good as well make you feel so much at ease and now I've got two viewings next week how marvellous is that I am so happy thank you ever so much Connells I highly recommended them From Jackie

Jackie · 7 January 2017

★★★★★ 1/5

Trustpilot

Horriffic

Already left a review titled horrific a month back. I chased repairs again this morning. They waited until 1729 and sent a email with a fake business qoute for 900 pound and tried to blame me for repairs. Truth is if they fixed bathroom wen reported in 2017 the issues would not have hapoened. They waited til they went home to send email so i couldnt discuss. Awful awful company.

Mike · 12 July 2021

★★★★★ 1/5

Trustpilot

Looks like I'm not the only one with a poor experience

I purchased a house via Connells in 2023, and it was not an experience I want to repeat. I was forced into visiting their in house mortgage advisor and told I would get a better chance of purchasing the house I was interested in if I used them.

Joey123 · 15 October 2025

★★★★★ 5/5

Trustpilot

Connells wolverhampton Jenny Turner mortgage advisor

We were recommended to lady called Jenny Turner at the wolverhampton branch of Connells for mortgage advice, by a friend of ours. We can honestly say this woman is an expert in her field. Within 2 weeks of our meeting we had a morgage offer and a week later our keys to our new home. The process was completely seamless and only having two 1hr appointments. She made sure we came fully prepared to each meeting, to make the process simple and smooth. We just cannot get over how straight forward she made it. Having been through this process before, with weeks of waiting and endless paperwork being posted backwards and forwards, this was a breath of fresh air. This lady is an absolute expert in her field and knowledge of the industry is second to none. She is an absolute asset to Connells. And we will most Deffinatley be going back to her when our two year rate is up. I will most Deffinatley recommending Jenny Turner to my friends. Thank you Jenny xxx

Ellena · 2 November 2016

★★★★★ 1/5

Trustpilot

Connels was asked to value my home…

Connels was asked to value my home after two other valuations VALUED IT AS 6 BEDROOMS. Rics surveyor attended from Connells and de valued it and said two of my bedrooms where not bedroom even tho it was sold as a 6 bed and used as a HMO?DO NOT USE!!!!!

Gabriella · 19 September 2023

★★★★★ 1/5

Trustpilot

Disappointed & Disgusted

We brought our house in 2014 and after 2 years and a complete refurbishment and have spent £45k+ we put our house back on the market with Connells, ( BIG MISTAKE ) we were advised to go out and look for something else as was told ours wouldn't be on the market long, we found another property.After 6 weeks will no viewings at all my mother rang the branch as a mystery shopper just so I could have some feedback, to my horror within the first 30 seconds of the phone call it was all negatives she was told it was a mid terrace it's a semi, it's an ex local authority it's very isolated and has a restriction.After this we have since put in a complaint and have gone through the correct procedure of a 15 day return with no result, we have asked to speak to the area manager Paul Edginton with no reply and today have asked to speak to the regional manager Stephen Shipley again with no reply, my husband spoke to Patricia Judge who then began to bully and laugh at my husband on the phone today with again very unprofessional we are now on week 11 and to date we still have had no viewings.

Lee · 26 July 2016

★★★★★ 5/5

Trustpilot

Valuation of Property

Ryan Cowlishaw came to value our property yesterday.Can't praise Ryan enough, from his super smart personal appearance to his friendly and professional manner.Ryan is a great example of what an Estate Agent should be,an asset to Connells and a pleasure to deal with.Patricia Valler

Patricia · 31 January 2024

★★★★★ 5/5

Trustpilot

Quick professional sale and found us our dream house!

For our sale and purchase I would like to thank Connells for providing such outstanding and professional estate agents. Connells' knowledge of the market, responsiveness and well developed network of clients was clear from the outset. In under a week Marie had delivered a highly professional marketing package, had numerous buyers view our property, and had it sold at the asking price. You gave us sound advice throughout and even a bit of emotional support when needed! That is outstanding. David you found us the house of our dreams - for us, in our circumstances, it is a perfect fit. Thank you so much. I really cannot conceive of a better service.

Gareth · 14 February 2016

★★★★★ 3/5

Trustpilot

Why can agents only talk and not hear ?

Why is it that agents just dont hear what you tell them, went into Connells in Dorchester looking for a property to "do up" as a property developer and advised they had just the property ...... a semi detached house a developer had recently completed, explained we were looking for something before it was refurbished (three times) and had to bluntly say NO to the property, none others to look at - what the agent did not know it we are just about to sell two flats we have completed - they will not be getting the instructions. Guy was pleasant and polite but please open those ears !

Simon · 21 January 2016

★★★★★ 4/5

Trustpilot

A big thank you to Connells harbourne…

A big thank you to Connells harbourne branch who helped me through my sale of my house it went smoothly and updated me all the time and a big thank you to Sasha for being on top of her game very polite and she went through everything with me.good sense of humour and a lovely girl to speak to and again thank you for all your help and good luck keep up your good work

Michael · 31 January 2020

★★★★★ 1/5

Trustpilot

Staff

Total lack of professionalism and respect for the client's time

Monica · 8 August 2026

★★★★★ 1/5

Trustpilot

First time buyers- stay clear

As first time buyers the estate agents were terrible. We had a mortgage in principle yet they still insisted we could not proceed until we spoke to their mortgage advisor. They took a week to get us ‘qualified’ to put in an offer and because of this we lost out on our house. There was a lack of communication and lack of explanations and all round rude service. Would not recommend one bit

Lucy · 10 July 2020

★★★★★ 1/5

Google

Very poor service from this incompetent outfit. Waited over 3 weeks for return of deposit with endless excuses and also received 2 letters threatening legal action for non-payment of rent weeks AFTER the tenancy had ended. Admin is appalling. Would never use again.

UN · 25 October 2019

★★★★★ 1/5

Trustpilot

Useless

Useless. Don’t want to help or speak to you unless it is regarding you paying rent.

Alice · 23 June 2026

★★★★★ 1/5

Trustpilot

How do they even sell properties?

Tried to book a viewing with Connells and heard nothing back for a week (although they say replies expected within 48hrs). Called up directly and instead booked the viewing over the phone. They then proceeded to add the wrong information for me which I only noticed when I had no confirmation. Called back again, changed the information but in doing so lost me the viewing slot that had to be rebooked to a different date but whilst waiting for the new date the house had multiple viewings and sold quickly.I asked to be contacted on any relevant properties which were listed to which I was refused as I hadn't booked in to meet with their mortgage department. What a scam! I then tried to book a second viewing on a different property which, once again, nobody replied to me. It has since been 3 months with no reply and luckily for me I've now purchased a property with another estate agent. If you're thinking of selling with Connells i'd avoid like the plague because they have no drive to even try to do their jobs.

Megan · 10 August 2024

★★★★★ 1/5

Trustpilot

The worst agent I’ve ever dealt with…

The worst agent I’ve ever dealt with before. They absolutely stand on the landlord’s side and never consider the tenant’s side. They’ve helped the ridiculous and unreasonable landlord to claim all our deposits. Our landlord and neighbours spied on us and slandered us. Our landlord being so unreasonable claiming us for redecoration that they should really spend to redecorate before renting to another tenant. They’ve avoided this cost by claiming all our deposits. Actually they didn’t even decorate/refurnished the house before renting to us. They didn’t even clean up the property before renting to us. Then they would claim us on cleaning and redecorating the property. The agency believes the landlord their client. Never consider and care about us.

Steven · 10 August 2024

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency.

Mohammed · 14 July 2026

★★★★★ 1/5

Trustpilot

This company should be shut down

This company should be shut down! Shocking!! They under valued my home by £35,000 after 3 other companies valued it at the correct price causing a long chain to collapse! There are hundreds of other similar reviews.Why is nothing being done about this company! All google reviews and trust pilot are 1 star! They should be disgusted by themselves!! What are they gaining by doing this!

Brent · 26 September 2021

★★★★★ 1/5

Trustpilot

Mutley plain branch

Mutley plain branch! They made my life hell! I tried buying a house through them they lied to the seller and to me and even lied to my lawyer about taking a house I clearly said I'm not interested! Sam the manager is very unprofessional! DO NOT BUY A HOUSE OR SELL ONE THROUGH MUTLEY PLAIN YOU WILL DEA WITH SAM AND HE WILL MAKE YOUR LIFE HELL! AND HE WILL LIE ABOUT EVERYTHING YOU BUYING OR SELLING YO GET YOUR MONEY!

Eseyas · 27 July 2024

★★★★★ 1/5

Trustpilot

THE WORST ESTATE AGENTS IN SWINDON

The very worst Estate agents by far! I reported a maintenance issue and was told to watch a YouTube video to resolve it. The tenancy ended in May 24 and they wanted to claim from my deposit. I raised a dispute and they charged their minds. I am still waiting for my deposit 6weeks after the tenancy ended. They have no sense of urgency (not to tenants in my opinion) and will frustrate the hell out of you. Very poor customer service and they don't care about you. Don't be fooled by the brand name. Avoid doing business with them if you want peace of mind.

Ms · 11 July 2024

★★★★★ 1/5

Trustpilot

Trying to sell my mums house

Trying to sell my mums house , I live abroad so I have to rely on phone calls and emails (A) little or no communication so I have no idea of what’s going on (B) cut off on a phone call half way through speaking because the rep obviously didn’t think what I had to say was important (C) flim flam & nonsense every time I call(D) they say they will send a email by the end of the day … this never happens(E) agent says he will send a mail by the end of the day … then goes on vacation and I’m left hangingI shall have to see this through , I have zero choice , but I wish I’d read these reviews first.Sheisters

John · 2 July 2024

★★★★★ 1/5

Trustpilot

Crikey, what a shambles.

Crikey, what a mess. Had a rental with Connells Management, also bought a property which was under Connells Management. It is quite clear that there is not many of the personnel there that know what they're doing. They use old documentation with incorrect practice process, prices, and details on. They don't communicate with other team members, if team members go on holiday, your case is on hold. Multiple conversations where the person in question doesn't actually know the process or anything about the process. Informed a problem is solved, only for it to continue, forcing you to keep calling and dealing with them.I have never known a business so incompetent in every area where you have to deal with them.With any luck, I shall never have the pleasure again.

Super · 1 July 2024

★★★★★ 1/5

Trustpilot

Connells not returning deposit money

As a tenant I moved out of my property on 31st May .. my landlord approved the cleanliness and tidiness of the property on 4th June, so this was all ok, and I was told my deposit money had been requested from Connells. By 13th June I still hadn't received anything so I chased Connells who told me they'd "been waiting for an email from myself" to authorise fund transfer. This was the first I'd heard about this. So I sent the email, was told the funds would be processed, but it could take 10 working days...On 25th June I still had no deposit money and no update, so I called Connells requesting information. After being hung up on, after continually persisting, I finally got through to someone who told me my deposit request HADN'T EVEN BEEN PROCESSED ... words fail me at this point. They have now told me I should have my deposit money back this week but at this point I wouldn't be surprised if I need to chase it yet again. At what point does it become criminal negligence to withold this substantial sum of money from its rightful owner?

Joseph · 25 June 2024