3/5
TrustpilotNot bad.Poor communication via email…
Not bad.Poor communication via email and phone.Would not recommend.
Trusted Agent profile
Connells Shaftesbury reviews
★★★★★
1,683 reviews across 3 platforms
34 High Street, Shaftesbury, SP7 8JG, Dorset SP7 8JG
Connells's Dorset office at 34 High Street is rated 2.0 out of 5 across 1,683 reviews on three platforms, including 63 Google reviews rated 4.5. The 1,618 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Dorset office, from every platform, shown as written. First names only.
Trustpilot1/5
Trustpilotslow to return your deposit, lack of transparency, unhelpful
I rented through another letting agency (Barnard Marcus - absolutely terrible experience), but for some reason returning the deposit was done by Connells (probably because they're all owned by Sequence). I had to call them and it seemed that otherwise the deposit release would've been stuck. They took another 2 weeks to release the deposit though there were no disputes or anything. Most of their co-workers try to brush you off if you call them to enquire. I'm sure this is not the way they are when they try to GET your money.
1/5
TrustpilotConnells Mutley Plain
We used Connells in Mutley Plain . Agent came out and gave us what we thought was a great valuation , so we decided to sign up with them . BIG mistake , check the tie in period / contract length , it was 6 MONTHS ! Over this period we had 8 viewings . We weren't satisfied and asked for dual agents to sell home instead of sole agent . Valuation agent said he'd get back to us after Monday morning meeting to give us reply . Waited 2 weeks and we're smooth talked into staying with them . We dropped our asking price by £25,000 after being asked to "work with them" . After several weeks we were asked if we'd consider a further final price reduction ...... Manager got involved and told me he would contact me in the morning regarding the matter of dual agents . We waited 26 days for a reply from the manager. We didn't get a reply, so we gave Connells 28 days notice to terminate contract.Beware of contract lengths BEFORE you sign the contracts and don't let them smooth talk you at your initial valuation . Right from the start , the manager stated that the air was a bit thinner at our price range....... Didn't fill me with confidence at all .
1/5
TrustpilotDon’t waste your time with this…
Don’t waste your time with this company. Because they never be in their words. Firstly, charge said if you don’t like the property then you will get your deposit back but after I call about property and refund that time they refused. Said you will not get your deposit back. So personally advice don’t waste your time with this fraud company. It’s waste.
1/5
TrustpilotWould not recommend
My partner and I went to view a property … we received a phone call saying the landlord accepted the offer. we paid the holding fee. We then waited 10 days for referencing after having to email everyday for updates they then advised we were unsuccessful and won’t get the deposit back without any reason given what so ever in regards to being unsuccessful and not being able to have a deposit back and now ignore phone calls and emails !!!!! Absolute joke
5/5
GoogleI used Connells Shaftesbury to arrange my remortgage. The whole team there were very welcoming and friendly. Service from Millie Mae, Mortgage Services Consultant, was top notch. Very helpful, insightful and ensured I got the right deal for me. The whole process was an absolute pleasure and clearly the customer is at the heart of everything they do. I’m sure it’s not that often that a meeting talking about mortgages can be so enjoyable. I would thoroughly recommend this service & the team at Shaftesbury.
1/5
TrustpilotComplex and incompetent company
I've been a tenant with Barnard Marcus while waiting for my new home to be ready, cash paid up front and never been in arrears. Despite the branch manager at Barnard Marcus acknowledging payment which has always been well in advance, Connells have never acknowledged any sums of payments paid to them. Rather, they continue to send emails threatening to take me to court for being "in arrears" every few days for eighteen months. Proof of transfer has been sent many, many times. They never reply to emails with the proof of transfers made and the details attached, but always reply on a new email saying are unable to find the money and that the account in arrears. The North Finchley branch manager says he can't stop the automatic letters so threats continue. Connells who were unable/unwilling to follow through the evidence of payment/leads supplied and look into the company accounts for eighteen months, did eventually stop the letters when finally an individual int the accounts department finally stepped in to resolve it.
5/5
TrustpilotRobbie
Robbie, Max, Tilly and Libby were amazing! They helped me achieve the full asking price for my flat. Thanks so much, I couldn't have done it without you! Sharon Reddell xxx
1/5
TrustpilotAppalling service DO NO USE
I have been using Connells for a long time as I let my property through them. Staff turnover is massive, very unprofessional. Hardly do anything always having to constantly chase them for updates. Never communicate with each other and always letting you down and don’t turn up for property inspections! Quality and standard of service is very poor. I would never recommend this estate agent. Connells need to get a grip and invest in people who will stick to the job and more importantly know what they are doing! DO NOT USE
1/5
TrustpilotVery poor services for Landlord
Very poor services for Landlord. Their fees are overpriced and they charge you much more than what tell you in the beginning. They just take your money and you do many phone calls and none address your concerns. Have been waiting for several months and still nothing refunded. In addition no work has been done to the property but still charge you. I advise Landlord to look for other agents and keep away from those thieves. It is too much to give them a star!
1/5
TrustpilotOver valued our property to get our…
Over valued our property to get our business then after months of not putting any effort in they suggested dropping the price, which we did, they then seemed to put even less effort in after that. No one in the Malvern office seemed to have a clue what they were doing. I dropped in one day to talk to them only to find the office almost abandoned, some clueless chap on the desk, sitting in the dark trying not advertise they were open. Everyone else was on holiday or off sick! After about 6 months of getting nowhere we moved agent. Avoid.
1/5
TrustpilotConnells Estate agents..run by a bunch of cowboys.
In September 2014, my family and I returned to the UK from our home in Spain needing a house to rent long term in Warwickshire. We paid Connells estate agents £1750 security deposit for a property we have rented for the past 9 years until 26.08.2023. Our landlord then required the house back for the use of his own family. We ceased the tenancy on that date and both our landlord and myself informed Connells and the landlord requested that they release the deposit without any penalties back to me. They have made it difficult to speak to the “correct person” but each time I moved forward I end up taking a further two steps backwards. All the information that they supply for the delay refunding the money is clearly down to their inadequacies some which appear to be quite deliberate because I can’t believe that any company can be so incompetent as Connells. Beware of this bunch of cowboys, they have no credibility as far as I am concerned. I wouldn’t trust them with my granny’s pension!21.09.2023 an update, well Connells have refused to refund my £1750 offer no reason for this and Infact no communication from them so it is costing me £115.00 to issue a County Court summons, so today I am going ahead to issue. One problem with using the TDS dispute service is that it can take up to 15 weeks just to get your case resolved but the summons is much quicker. Sad that you have to go to such lengths to obtain your own money back for no genuine reason.27.09.2023. A further update. It feels totally unreal that I am still reporting on CONNELLS estate agents.Four weeks later and I still reporting and reviewing the services of this company. The bottom line is that I am still waiting for a refund of my money I foolishly allowed them to hold in trust for my landlord and myself fourteen years ago. Connells cannot be trusted. If you are tempted to rent a property via Connells, don’t. Find another letting agent. Do not use Connells.
1/5
TrustpilotDon't listen to times to avoid and devalue for no reason.
When booking an appointment I advised on a time not to attend as I would be unavailable and they sent the surveyor at that specific time, when I asked him about it he said the office hadn't bothered to put it down on the notes. They also decided to devalue the property just because only one other house with the same number of bedrooms in the area has sold recently (it went for more than my sale) and they refused to use the houses with one extra bedroom as comparible (even though they sold for a good value more). It's an eye opener to realise the surveyors are often forcing the market down!
1/5
TrustpilotAvoid
I made offer for a property advertised by Connells. The agent called me back and asked to transfer me to Mortgage adviser. I did not want their mortgage advisor, but in order to receive response, I had to talk to him. The guy promised my offer will be accepted if I take him. So, to get the property, I had to take the Mortgage advisor as well. They tried to push me to use their solicitors as well but I managed to escape from that. I paid £700 for the mortgage advisor, the bank approved the mortgage and almost 5 months later, I was waiting for some papers from the Vendor’s solicitors (Connells’s solicitors) to complete the purchase. Suddenly, I was diagnosed with very bad illness and had to cancel the purchase. Although I explained that to Connells, I had emails and phone calls from Connells representatives checking if I am interested to do another purchase, up to about two months later. Finally, I had ti rudely ask them to remove my details from their database.
1/5
Trustpilot"Connells Estate Agents: A Disastrous Experience - From Inadequate Communication to Complete Disengagement in Sales Progression"
If you have time this morening our review of Connells Eatate agents who sold our house: We are extremely disappointed with the services provided by Connells Estate Agents. They consistently fell far below the expectations we had set, particularly in terms of communication. The lack of communication was evident from the very beginning, especially when it came to coordinating property viewings which included informing us of when viewing were and also when the agents left the property - a crucial aspect of the selling process. This lack of attention to detail extended to their poor efforts in generating interest during the initial stages, largely due to the open house strategy that did not yield the expected results.What added to our frustration was their unprofessional behavior and negative attitude. Not only did Connells Estate Agents fail to deliver to their “commitment to delivering the highest levels of customer service”, but they also engaged in bad-mouthing other estate agents in the area. This kind of behavior is not only unbecoming of a professional agency, but it also raises concerns about their integrity and values.Moreover, when we raised our initial complaints about their services, Connells Estate Agents dismissed our concerns rather than addressing them, displaying a disappointing lack of accountability and understanding. To make matters worse, the behavior of the estate agents was both rude and aggressive, as reported by our buyers. It's disheartening to know that the house's success in selling had more to do with its own merits as described to us by third parties in the chain rather than the efforts of the estate agents. As customers, we were left with no choice but to seek assistance from other estate agents within our chain and our solicitors to navigate through the process.Moreover, Connells completely disengaged after the sale, refusing to participate in the sales progression. The next time we heard from them was the day we were moving out when they asked for the keys and, shockingly two days after the completion date when they requested more money. This indifference and lack of involvement were noted not only by us but also by various parties in the chain, including other clients and agents representing them. Connells claimed they don't get involved in sales progression, which contradicted the proactive approach taken by all other estate agents involved, leaving our solicitors in disbelief at their response. We ended up receiving better advice, information and guidance from another Estate Agents involved with the chain. If we had the time and energy after such a lengthy process, we would have seriously considered disputing their charges. In our opinion and in the opinion of some of the other parties involved in the transaction, Connells Estate Agents' service was severely lacking. However, it's a relief not to have to deal with them again. Based on our experience, we strongly recommend that others avoid working with Connells Estate Agents. Their level of professionalism and care was clearly insufficient, and we hope that our feedback prompts them to make significant improvements to their services.
5/5
TrustpilotPark Home Sale
We found Connells in Winchester extremely helpful when selling our property. I would like to thank all the staff for all their hard working especially Angus who a is lovely person always cheerful polite and professional he is a credit to the company
5/5
TrustpilotConnells provided a fantastic service
Connells provided a fantastic service, letting my property. Sophie Short went above and beyond to manage the process smoothly. She is friendly, professional, extremely helpful and always quick to respond to queries.
5/5
GoogleRemortgaged with Connolls Shaftesbury had an amazing service from the beginning nothing was to much trouble really helpful every step off the way made the whole process much less stressful and got us the best deal we could in the current climate. Would highly recommend. Thanks
Agent replied · 23 October 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI just want to say that Lewis and…
I just want to say that Lewis and Meghan have been a miracle in my life in securing a property to rent, when all doors seem to have closed,Lewis always open the doors with Men they have both been absolutely fantastic and my Whole Family appreciates you and your Organisation for me they are the best and keep up with the good work.
1/5
TrustpilotAvoid at all costs
Avoid at all costs!Lack of communication, bullyboy sales tactics that make you feel pressured to go through them to get your mortgage and also tell on the phone your offers have been accepted if you can get down to them by a certain time( we had 2 hours notice to get all paperwork together and get to the office with a 2 week old and 1 year old, which we did but as we didn't choose to take our mortgage through them, they later said our offer hadn't actually been accepted)
1/5
TrustpilotNuisance Tenants! Howling Dogs!
Tenancy stated no dogs. However, they rented the property to someone with a spaniel. The dog has howled all day, every day for over a year! The 2 agents I've spoken with couldnt care less! It’s extremely distressing to hear and IVE HAD ENOUGH!!!! They clearly don’t manage the properties very well. *Its been reported to the LocalAuthority
5/5
Trustpilot** The best morgage advisor **
Have worked with Linda Cox for my morgage she is highly recommended so professional and caring . Really takes the time to explain everything clearly and goes above and beyond in all aspects of her work anyone looking for a morgage advisor would not be dissatisfied, what a great service I will recommending to all my friends and colleagues.
1/5
TrustpilotNon payment from Connells
We are a cleaning business asked out on short notice by Connells and they haven’t paid us at all. We’re either ignored or lied to with a false story. Our work order hasn’t even been submitted by them. I’ve called accounts twice and logged a complaint and still nothing. Worcester branch are a bunch of numpties
1/5
TrustpilotAbsolute shambles of a company been…
Absolute shambles of a company been chasing out deposit down for weeks now they are always excuses as to why this hasn’t been done. Always people promising to chase things up and contact us and they never do! Always told you will hear something in a week that’s now been going on for nearly two months! Quick to take money yet not quick to give you what’s yours back!
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Questions about Connells Shaftesbury
How many reviews does Connells Shaftesbury have?
Connells's Dorset office has 1,683 reviews across three platforms: 63 on Google, 2 on Yell, 1,618 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Connells Shaftesbury's rating?
Connells Shaftesbury is rated 2.0 out of 5 across all 1,683 reviews, and 4.5 out of 5 on Google from 63 reviews, checked 9 October 2026.
Where is Connells's Dorset office?
Connells Shaftesbury, 34 High Street, Shaftesbury, SP7 8JG, Dorset SP7 8JG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.