Connells Gillingham reviews in Dorset

★★★★★ 4/5

Trustpilot

Paul's proactive approach saved the day!

Paul Barron from Connells in Weymouth knocked on our door one Saturday afternoon and said he had noticed our property had been on the market a while. I don't think I waited to hear the purpose of his call but was so struck by his pro-activeness, I invited him in immediately and we discussed how Connells might sell our property as we had been thinking of changing our agent. It was a good start. Overall, the service was good and the staff are very friendly and approachable.

Sandy · 9 January 2025

★★★★★ 1/5

Trustpilot

Can I give no stars

Can I give no stars? Appalling service from start to finish. Pulled out of a purchase mainly due to this agent. Day 1 view a property. Agent strolled up the street after our arrival, had to force door open due to post and junk mail piled up. This should have been moved prior to our arrival to give a better impression. Agent gave us wrong sale price around £20,000 than actual price. Property was also marketed incorrectly in our opinion. Garage blocked of with inner wall making it a gym, agent conveniently didn’t have the key for us to see this. Due to issues with our buyer the purchase of this property was unexpectedly delayed, whilst we were keen to keep the vendor updated, these agents were not so forthcoming with information including that they had put the house back up for sale. I only found this out when calling with information. I’m quite certain at this point he attempted to get us to increase our offer to “secure” the purchase. After reassuring them of our position we were then given an incredibly unachievable deadline . This simply led us to reevaluate our position and rather than proceed proceed with the purchase ( of which I had no confidence was now secured to us) and came to the unfortunate decision to withdraw our offer and look for another property. When searching a quite limited choice for our situation I had to discount any property’s listed with connells regardless of how much I liked them. I found these agents to be very unprofessional and on rude.

Clare · 23 December 2020

★★★★★ 5/5

Google

From the moment we met our estate agent Paul from gillingham Connells we forgot about all the other estate agents we had met, we knew we would be buying a house through Paul as he is genuinely a really nice guy, nothing was too much trouble, he was always there to answer any questions, from viewing houses to buying our house Paul was brilliant. We highly recommend Connells gillingham even when Paul was out with other clients the rest of the staff at Connells were really helpful too, so thank you gillingham Connells! X xPositiveResponsiveness, Quality, Professionalism, Value

Natasha · 12 November 2020

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services.

Customer · 28 August 2026

★★★★★ 1/5

Trustpilot

Time wasters

In June 2020, I viewed a retirement flat in Watford..Price was agreed, memorandum of sales was issued solicitors was appointed. We even got to signing a draft contract when I was told by solicitors the flat is not for over 55s but for 60. Before putting an offer Connells had reassured me that this was for 55..Even after solicitors email, two agents of Connells Kyara and Scott emailed / phoned me and reassured me all will be fine. I wasted 3.5 months of emotional, physical ( note I am disable) and financial energy and had turned down 3 potential properties before putting in an offer. Connels supposededly appealed to the company many times not that I was privy to emails exchanged..I was constantly having to chase but was fobbed off with half cut explanations as to exactly why the E&M would not sell to me..And that too in very poor English. People over 55 are living in that block so I feel very much discriminated against. On the last day when Connells told me of final decision and that the sale will definitely not proceed, the agency didnt even offer their services by asking if they could help me look for other options or offer a refund of fees taken. I had paid £400 in vain. Again I had a chase for my refund. I was again told it would be paid after 3 days. I chased up after 5 days for me to get an email about shortage of staff. This was paid after 8 days. However I had lost money paid to Solicitors. If they are to be believed and vendor too was chasing the landlord, they have no doubt costed the vendor additional expenses. If only this small but hugely important details about age was in black and white from day one, this mess could have been avoided. All in all Connels is unreliable, time wasters, no diligence and definitely not recommended from a buyer's point of view

Rita · 29 October 2020

★★★★★ 5/5

Google

We can't recommend Connells enough. Our whole experience from start to finish was great. We sold and bought from them and have nothing but praise for the whole of the Gillingham Team. Special thanks to Joe who was on the case throughout. His knowledge and experience was second to none. Thank you once again.

Lisa · 12 November 2023

★★★★★ 1/5

Trustpilot

I would not recommend this company to…

I would not recommend this company to anyone. They took my deposit after assuring me I would get the apartment, fully knowing my situation. Once they had my money, the communication became almost impossible you can’t reach them after 12pm, and they completely stopped responding to messages and calls.

Kola · 3 December 2025

★★★★★ 1/5

Trustpilot

Beware when buying home insurance through connels

Beware when buying home insurance through their mortgage brokers.I took out a mortgage through a connels mortgage broker and was offered home insurance at the same time. I informed their agent that I required additional cover for an expensive mountian bike and asked for this to be added to the policy.When trying to make a claim for the loss of this bike I wa sinformed by ageas that the bike had not been declared as a specific item to them by connells and I would only be able to claim up to the maximum value of £1000. The bike was worth £2500 so I have been paying additioinal fees for my home insurance for additional cover that when needed hasn't paid out in full.When I made a complaint to connels the person dealing with it didn't uphold my complaint or offer any resolution. Avoid and organise your own insurance!

Alexander · 16 December 2024

★★★★★ 1/5

Trustpilot

This is the worst company I have ever…

This is the worst company I have ever had to deal with. The incompetence is shocking. The lack of knowledge and and disinterest from the staff to try and resolve the smallest issue is crazy. They end up costing you money and then start harrassing you for arrears rental on the 6th of the month whe your rent is only due on the 11th. Unfortunately I have to deal with them for another 11 months and then hopefully never again.

Martin · 7 December 2024

★★★★★ 5/5

Trustpilot

Had Simon from connells

Had Simon from connells, contacted us before hand to ask if we had any concerns about the property. Then after the survey contacted us to explain what he had found and explained what we would need to do. Survey was excellent and helped us clarify certain parts of the report. Would recommend that having a survey by people like simon was the best money we have ever spent . Thanks again

Peter · 7 March 2022

★★★★★ 1/5

Trustpilot

I wish I had read more reviews before…

I wish I had read more reviews before deciding to use Connells. The branch manager who came to value was over pushy and persuaded us to take an additional package to showcase the property. Poor quality pictures which were allegedly taken by a professional photographer. I could have done better with a mobile phone. Had to complain about the quality of the pictures and the number and one or two extra were added. Still poor quality.Description of property was initially not agreed with us. Connells wrote an initial description which we did not see. Eventually it was changed.The property has now been on the market for 10. weeks and not a single viewing. Only one call from the office during that time despite going into the office and expressing our dissatisfaction. Manager was out and has never bothered to get in touch with any suggestions on marketing. Extremely disappointing and extreme poor quality customer service.We are locked in for 6 months and already paid out money for photographs and extra marketing. A very poor company who just do not seem to care.

Neville · 9 March 2020

★★★★★ 1/5

Trustpilot

Totally corrupted being a key worker

Totally corrupted branch- Midlands branch- being a key worker , applied for accommodation two years ago , yet was totally ignored. Someone called Becky does not answer phone calls , leave voice mails and she never comes back , she comes back after 6 months after all the accommodation is gone and she received whatever benefit to dictate to you what she wants you to live in ,,,,! as s she is my partner to do so , raised a complaint about that suspicous activity , her manager Annabell did not do any , dont get involved unless you ready to give some gifts

Bbb · 27 November 2024

★★★★★ 5/5

Trustpilot

Julie Davies - Emerson’s Green branch Bristol.

Julie Davies was our sales negotiator for our recent purchase of our first house. Timely, helpful and efficient, Julie went above and beyond to ensure clear communication was had between ourselves and the sellers. I would highly recommend her to anyone who is looking to get on the property ladder.

Aisling · 12 January 2024

★★★★★ 5/5

Trustpilot

Letting experience with Nick from…

Letting experience with Nick from Connells, DorchesterJust wanted to say a very big thank you to Nick who has been great from my first telephone call to view a property, to meeting up with him to look at the property and then for helping with all the admin needed to rent a new property and meeting him again today to hand over the keys. We felt we could rely on Nick all through this process and would like to thank him for helping us to find such an awesome property.Many thanks Frank & Barbara

Barbara · 28 February 2020

★★★★★ 5/5

Trustpilot

Professional and Reliable

I wasn't really looking forward to engaging an estate agent again due to past experiences over the last 20 years!Well that trend has finished after dealing with Alun Graham at Connells Estate Estate Agents. Alun came across as agenuine non pushy agent, allowing me plenty of time to make up my own mind and decisions.What was really a breath of fresh air for me was that Alun knew quite allot about the surrounding areas, which helped immensely in finding the right property for me and my family.Alun, thanks for all your genuine help and support, and restoring my faith in Estate Agents. Hopefully your team are all mini Aluns'!!Thanks One and All!

Baz · 2 February 2020

★★★★★ 1/5

Trustpilot

Do not use

Extremely poor service after a rep visited to undertake a valuation on behalf of a mortgage company for a remortgage. Our house price on zoopla is showing £244,000 as the low end up to £264.000 high end. We had previously been on the open market for sale at £260,000 - £265000 and had received lots of viewings in 2 weeks, but decided to stay put and took it off the market. The agent had no interest in listening to me about all the works we’ve had done since moving in, (we’ve done a full Reno) and then valued it at £245,000!!! Practically the lowest possible! We had 4/5 previous property valuations for local estate agents, there lowest was £255,000 3 weeks ago. your rep was here maybe 10 minutes? didn’t want to chat to me about the house, nothing. This has affected our mortgage offer. He is seriously undervaluing properties clearly and this is having an affect on peoples mortgages and payments. I was even told I wasn’t allowed to appeal and ask for a second opinion so we’ve had to restart over again with another providerWhat a complete failure and waste of time

Sarah · 16 November 2024

★★★★★ 5/5

Trustpilot

connels peterborough

We contacted the peterborough office for a let in Bretton area of the city, our contact was charlotte, initially all went well but we hit a problem with the reference check as i am moving from north scotland to the area and did not have any proof of earning as still had to start my new job. We at this time were unable to continue without either a guarentaur or a six month deposit of rent, that left both of us feeling very stressed and deflated with our move just 5 days away. Charlotte called us the very next day to put a proposal from the landlord for less rent advance which we were able to do. I cannot stress how helpful and professional my dealings with Charlotte were. What a credit to your company.

Paul · 30 October 2019

★★★★★ 1/5

Trustpilot

Bunch of cowboys

Bunch of cowboys . Valuation nearly 50k less then the buyers offered. There are no houses around here for what he valued it at. House was in top condition. Even the building survey was good . Also found out the surveyor was not from around here and attended a local estate agent to gather a price .... and the estate agent actually came to my house toOffer to sell it for me ??? Something not right with this company ... Reported anyway .....

SIMON · 10 October 2019

★★★★★ 1/5

Trustpilot

Avoid

Lack of communication. Making up conversations, I wish I recorded them as well. Doing price reductions without permission. Avoid.

Emma · 8 July 2026

★★★★★ 1/5

Trustpilot

Disgusting

Poor does not come close to the abysmal service connells provide. Reports were made for defects following their own processes however they repeatedly failed to respond to these and on one occasion left it four days before contacting me about being unable to enter my home due to a lock issue.Tennant's are harrassed into entering fixed term contracts and are charged ridiculous amounts for the priveledge of having the exact same piece of paper they had previously but with a simple date change.Good luck getting your deposit back if you do go with connells, I surrendered my tenancy three months ago, I agreed that deductions could be made and am still awaiting repayment of the agreed funds outside of their own time frames told after being told initially that this would take 7 working days.DO NOT USE

Leigh · 18 July 2019

★★★★★ 1/5

Trustpilot

Most stupid people working in this…

Most stupid people working in this Connells agency. unprofessional. In fact, they are also Childish. Non-serious including the letting and complaint department.

Farhan · 15 June 2026

★★★★★ 1/5

Trustpilot

Trevor Beasley is racist's

Trevor Beasley is racist's, AVOID HIM . Their team is a bunch of evil Satanist, who give wrong information to lenders. the moment you get its Connells surveyors , Amanda Gordon is one of the team leaders , who gives wrong information to lenders about your survey. cancel the appointment and tell bank to send different surveyor's.

Anish · 6 June 2023

★★★★★ 1/5

Trustpilot

At least I know which agent NOT to use in future

I have been using another letting agent who I am perfectly happy with for years. Then I got a call from Connells promising that they were better, faster and a whole lot cheaper than my current agent. I told them I wasn't interested but they kept badgering me day and night until I finally gave in and let them find a new tenant for me. That was a mistake I won't forget in a hurry.Connells were reasonably slow finding tenants, and the tenants they did find were all dodgy fraudsters. In the end I reluctantly agreed on a tenant with a CCJ. Who turned out to be less than ideal. On top of that, far from being cheaper, Connells turned out to be very expensive. As an example, they send a report every 6 months showing rent received and expenses. Any normal letting agent would do this for free. At Connells, that'll be £102 please. At least I know which agent NOT to use in future.

Dean · 27 April 2019

★★★★★ 1/5

Trustpilot

One star is too generous for this…

One star is too generous for this incompetent bunch of nitwits. From the very beginning our experience with them was horrendous, when they or the equally terrible referencing service they use, TLC, repeatedly lost or forgot about paperwork that had been sent to them. Our guarantor spent a fortune sending items via Special Delivery more than once because Connells and TLC lost them or because they were too stupid to read what was in front of them in order to see that all the necessary details were covered in the first pieces of documentation sent. Every time they requested something, it was implied that it would complete the process and we could then move forward with renting our selected property, but then something else would be requested that they could and should have asked for in the first place. Two days before we were set to sign the paperwork and pick up the keys, we were told we may not be able to move in when planned because the landlord had not yet signed his part of the agreement. It soon transpired that the reason the landlord had been unable to sign was that Connells had still not even sent the agreement through to him. They finally agreed that, under the circumstances, they would allow the landlord to sign in retrospect in order to allow us to move in as we had already booked removals, but there was no apology or remorse, and we were not told this for certain until about 3 hours before we were due to pick up the keys - and only then because we phoned them. There was a complete lack of urgency throughout the entire process.On the day of the move, we received an email from Lauren at Kings Heath telling us our guarantor needed to visit his nearest branch with ID, and that this is usually done nearer the beginning of the process. This left us wondering why it hadn't been done when it should have been? Further to this, our guarantor's nearest branch was not just down the road, oh no, it was an hour and a half's drive in each direction! It is utterly ludicrous to expect someone of over 70 to drive that far with a couple of pieces of paper when they have already given you bank statements, pension statements and council tax bills to show who they are and what their income is. The next several months were blissful as we had no contact with Connells. The landlord was lovely and it soon became clear that both he and we were happy to continue the tenancy privately in order to save paying Connells money for old rope. The landlord gave notice, and we received a letter to say that Connells would no longer be serving as management for the tenancy after a certain date. We should make no further rent payments to them, lest they be returned to us minus a £30 'processing' fee. Cue an email yesterday morning claiming we are in rental arrears. We are most assuredly *not* in arrears as the tenancy ended over a week ago, but once again Connells do not know what they are doing. Upon phoning the Kings Heath branch to try and sort this out, my husband was told that Connells Kings Heath had been told by the landlord that he wished them to continue acting as managers until the end of the original tenancy agreement, which is due to finish at the end of this month. This is despite the many letters that have been sent to the branch by the landlord confirming that he understands the tenancy would end last month and he would be responsible for collecting rent from there on, and also despite the letter Connells themselves have sent to us saying the same thing. I am at a complete loss with Connells. I have absolutely no faith in them whatsoever and I can't understand how they have stayed in business. They are rude, unprofessional, blasé about life-changing matters, and, frankly, completely useless. I would strongly advise anyone considering using them as letting agents or estate agents rethink and use someone else, as Connells seem to be the worst of the lot.

Alison · 7 April 2019