Trusted Agent profile · Dorking
★★★★★
1,508 reviews across 2 platforms
251 High Street, Dorking, RH4 1YA, RH4 1YA
Part of Hamptons, see every office.
Hamptons's office in Dorking, at 251 High Street, is rated 4.3 out of 5 across 1,508 reviews on two platforms, including 85 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. Hamptons Dorking Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dorking.
Every review we hold for the Dorking office, from every platform, shown as written. First names only.
5/5
TrustpilotAttentive, fair, helpful & speedy responses by staff
I think we currently have a far from uncomplaining tenant in my flat. In my opinion, she has been dealt with very well given the somewhat wide arc of her criticisms and demands. Whilst these complaints about noise in the vicinity might be very reasonable were the flat in the countryside, I may not be alone in thinking them not entirely well-grounded in Knightsbridge.
5/5
TrustpilotPretty solid…
We’ve been using Hamptons to manage our two properties in the Bath area for the last 15 years or so as we work overseas. After a slightly patchy start with some less capable managers, Rebecca Hitchman has cemented their service at a solid five stars. Professional, responsive, smart and efficient, she is everything you’d want in a property manager. The back office work, contract preparations, accounting, etc has all been excellent - a huge relief when so far away…
1/5
TrustpilotAwful customer engagement.
Terrible service from a buyers perspective dealing with the Cirencester office. Made an offer and absolutely no feedback even after chasing them.
5/5
TrustpilotPatryk Lehmann - Property Manager
Patryk Lehmann became the property manager for the flat that I let out earlier this year. I have been very pleased with the support he has given me in that role. He is very professional, very detail oriented and quick to respond to my queries - which as a landlord, I really appreciate. Well done Patryk.Best regards, Chris Hill - landlord
5/5
TrustpilotProperty Management as it should be
This is a review focusing mainly on the property management aspect. We have recently switched to Hamptons after a very poor experience with our previous management agent (chestertons). Having a good property manager that cares and is reactive and responsive has been unfortunately very rare from our experience. Yet it is so important to make landlords feel comfortable that their property is in good hands, and for tenants to feel comfortable in their home. Luckily we've been assigned Nicole D. who so far has ticked all the above boxes. Responsive, courteous and seeking good and swift solutions. So far due to this positive (albeit short) experience with Nicole we give hamptons high recommendation and will provider further reviews as time passes and we have more extensive experience with them. Good start, keep it up.
5/5
GoogleWe have been very happy with the service we've received from Hamptons Dorking. All the staff have been friendly, helpful and professional. In particular, Mel, our contact for our sale, has been great - very approachable, pro-active and always very pleasant to communicate with. We felt we could trust her to manage our sale right through to completion. I would definitely recommend Hamptons Dorking. Thank you!
Dear Pippa, thank you for your wonderful five star review. It's great to see you've received such friendly and professional service, we will make sure this is passed onto Mel and the whole team at Hamptons International in Dorking. Many Thanks.
5/5
TrustpilotTaylor Hurley-Harrison
Taylor Hurley-Harrison is our Property Manager and has been very helpful in handling and solving all kinds of problems. She is a big win!
5/5
TrustpilotWe wish to extend our thanks to Andrew
We wish to extend our gratitude to Andrew who does our work here - he is one of the most conscientious people I have met - he spent hours looking for the kitchen handles and didn’t need to but did and he also did an amazing job on our gate today also - no job is ever too big for him and he is always willing to help out - an amazing asset to your contract team - we would not want anyone else working here for us for sure - please pass on our thanks to him for his attention to detail approach and his help
1/5
TrustpilotI was a tenant and am still awaiting deposit…
I was a tenant and am still awaiting my tenants deposit after a month. Appalling excuses for delays and slippery staff. Promised payment (again and again) by and nothing. Had to take out grievance with Tenant Deposit Scheme, which means they can keep money for another 6 weeks. BEWARE
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotHamptons Property Management - Brilliant
Hamptons Property Management takes away any problems we have had with our multiple properties for the past 9 years. Elizabeth and Alex sort out any issues with minimum of fuss and really go the extra mile. We are more than satisfied as they are extremely professional at the same time having a very friendly attitude, and would highly recommend them.Linda in Chiswick
Thank you for leaving us a review. We are delighted to hear you have such a long standing and positive relationship with Alex and Elizabeth, we look forward to sharing your feedback with them.
5/5
TrustpilotHamptons property management service - Shahena Ali
I have been with Hamptons property management for close to 6 years and year after year I continue to receive consistent professional service. In the past year, Shahena Ali has handled my property and she again has proven to be an extremely reliable account manager who is courteous, punctual and very well organized. All in all this gives me great confidence that my property is in the right hands.
5/5
TrustpilotJocelyn and the team at Hamptons have…
Jocelyn and the team at Hamptons have been great to deal with whilst they manage a 3 bed apartment in Kemptown. Always friendly and efficient, I highly recommend!
5/5
TrustpilotHamptons Bath
The staff at Bath rental management are always efficient, helpful and friendly and Melanie Hudson is always on top of the job, as is Matt Crayman. Great practical help and advice.
5/5
TrustpilotHamptons Letting Agents in Bath.
The team in the Bath office have provided us with great service over the years. They always find reliable tenants and respond to any issues quickly, keeping us as landlords, and the tenants happy.Thanks to Mel and Matt.
5/5
TrustpilotWe have used Hamptons Rickmansworth for…
We have used Hamptons Rickmansworth for several years now to manage our rental property. Rebecca Duxbury, property manager, has not only been extremely professional and efficient but an absolute pleasure to work with. I cannot recommend Rebecca and the Rickmansworth rental team highly enough.
5/5
TrustpilotBrilliant - from start to finish
Whilst in the main we dealt with one person (Justin Partt) the whole support team were a pleasure to deal with. Clearly all were aware of our property and therefore, able to deal with questions as they arose. Attention to detail, great advice and support, what more could you want
4/5
TrustpilotDidn't get offer taken, but very helpful
Claire was excellent in managing our relationship with the landlord. Despite us not having our offer accepted, I really appreciated the responsiveness she showed towards us and would definitely rely on her to manage a relationship in the future.
5/5
TrustpilotHoney Starling - Hamptons Twickenham
Thoroughly recommend the Hamptons Twickenham team and especially Honey Starling who helped navigate me through my purchase and kept everything in motion and was excellent at keeping me informed at every step. Thank you Honey and the team!
5/5
TrustpilotGreat
Melanie is great communication and very good to work with
1/5
TrustpilotTotal Fraud
I recently moved out of Crawford Buildingand had a very frustrating experience with the property manager, Brooke, and the management company.
5/5
TrustpilotBeen dealing with Jennifer Powell at…
Been dealing with Jennifer Powell at hamptons got a few months plus now and I can say she is good at what she does.Always there and when problems arise she deals with it promptly and gets the answer back ASAP.Dealing with jen everything just flows with no hassle I highly rate her and have got lots of time for her which makes me go above and beyond in everything I do for her which makes hamptons the best.Keep up the good work young lady
5/5
TrustpilotLucy Desborough has managed our flat 9…
Lucy Desborough has managed our flat 9 35 Onslow Gdns very efficiently for a good many years and it has always been a pleasure to make contact with her and deal with management problems,Sadly we have to sell our flat but we are grateful to all those who have been involved at Hamptons over the years
1/5
TrustpilotUnprofessional
Unprofessional. Had a viewing booked, no one turned up, been waiting in the rain for 20 min, no mobile phone provided and landline phone no one is picking up. Next day I’m getting a phone call with “I don’t care” attitude to book another viewing. Avoid.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotGreat property management!
I have been a tenant for just over a year now with Hamptons and the staff here have been nothing short of fantastic from day one. Patryk (my property manager) is very polite, friendly and approachable. He has been extremely helpful, very prompt in replying to emails and has never left me waiting. Great service, I hope it continues!
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Tell us what you need and we'll put you in touch. Hamptons Dorking Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dorking.
