5/5
TrustpilotProperty Management
Anca Ciobanu has been very efficient and responsive in managing my property.
Trusted Agent profile · Dorking
Hamptons Dorking Sales reviews
★★★★★
1,508 reviews across 2 platforms
251 High Street, Dorking, RH4 1YA, RH4 1YA
Part of Hamptons, see every office.
Hamptons's office in Dorking, at 251 High Street, is rated 4.3 out of 5 across 1,508 reviews on two platforms, including 85 Google reviews rated 5.0.
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Reviews
Every review we hold for the Dorking office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotMy friends lost their deposit of 600…
My friends lost their deposit of 600 pounds through this agency they had the worst experience with this agency please do not go through this agency they are submitted every document to them but they refused to give home at last moment after paying deposit .so please do not go with this agency
1/5
TrustpilotMy friends lost their deposit of 600…
My friends lost their deposit of 600 pounds through this agency they had the worst experience with this agency please do not go through this agency they are submitted every document to them but they refused to give home at last moment after paying deposit .so please do not go with this agency.
5/5
TrustpilotI recently had an issue with tenants in…
I recently had an issue with tenants in my rented apartment Lois Hickey felt with the issue swiftly and professionally I was 100% satisfied with the outcome
5/5
TrustpilotStunning Service at Hamptons
Yes, Hamptons and Mandy Dorta in particular is a fantastic company and the people are so kind working there. I bought my property through them and rented it out through them too because I was so impressed by the team. Nowadays service is something that seems to have gone out the window but not with Hamptons. I could not recommend them more highly.
5/5
GoogleHamptons helped us enormously with our recent move, both with selling and buying our new home, and Annie in particular went above and beyond to get things over the line when it all got a bit complicated at the end! We are more than happy to recommend Hamptons in Dorking!
Agent replied · 24 October 2024
Thank you for your positive feedback of Hamptons Estate Agents Dorking. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!
5/5
TrustpilotOur best experience renting so far
We have been renting with Hamptons for nearly 2 years , me and my partner have been renting privately for over 10 years together and so far I would happily say that renting through Hamptons has been our best experience renting . We are good tenants and take pride in any place we have lived in , we feel Hamptons really value us and take us seriously, which in the past other agencies have not . They are very efficient and very good at getting repair or issues fixed quickly , our most recent issue was with our boiler , the issue happened late in the evening , and although we couldn’t get an emergency plumber out , David our property manager got someone out and fixed the issue first thing the next morning . Things like this can cause a lot of anxiety for people , so it’s great to know that they move so quickly.
1/5
TrustpilotHorrible service
I was a tenant for one of the properties that they manage. During my tenancy, I had so many issues with them ; not responded emails, no proper inspection, no proper cleaning, keeping deposit payments not secured until they get warned, house issues not taken care of.... They literally do not care about how do they serve to their clients.
Agent replied · 29 October 2024
Thank you for your review. We are disappointed to hear your feedback, particularly as we take our management responsibilities very seriously and always aim to deliver the very best service. We would like to look into your experience further and invite you to contact customercare@hamptons.co.uk with your full name and details who can then look into this further.
5/5
TrustpilotMax Barnes
Hampton’s real estate representative in Oxfordshire, Max Barnes, has always been easy to reach, clear in his communication and effective. I am very happy with the service provided and highly recommend Hampton’s.
3/5
TrustpilotGenerally a good service.
Whenever I’ve had an issue it has been reviewed and generally the problem has been rectified. The app does appear to be temperamental at times making it impossible to log an issue, but this soon rectified itself. On occasion, when the problem has been with the company who manage the building, I’ve been directed to inform them myself. I do not see this as my job as Hamptons are being paid to manage my property and should deal with all my queries. It is not my fault there are 2 companies involved.
5/5
TrustpilotMy Hamptons property manager
My Hamptons property manager - Shahena Ali - is always accessible and extremely professional in her communication. Moreover, she perseveres to find a solution in case a problem comes up or at a minimum always ensures that I'm always updated on critical matters while patiently working with my tenants, outside contractors or her internal colleagues to address the matter on hand.
5/5
TrustpilotCharlie's been an amazing property…
Charlie's been an amazing property manager. She is very responsive and accommodating. Very thorough with providing information while settling and vacating, communicates humbly and is considerate. She helped me immensely with all the formalities in such a hectic schedule. Overall a really good experience with Hamptons. Very professional and flexible above and beyond to help the customers. Thanks a lot- Best,Megha
5/5
TrustpilotPatryk has been great in supporting me…
Patryk has been great in supporting me with all home queries and with prompt responses.
5/5
TrustpilotWe are new to Hamptons
We are new to Hamptons, and with any maintenance issues Mr Max Barnes is extremely knowledgeable, always ready to listen and discuss problems which are then rectified without any further fuss or delays.
4/5
TrustpilotAshley at Hamptons, Marlborough
I'd like to thank Ashley at Hamptons Marlborough for her help in sorting out a few maintenance issues with the property that we are renting. Organising contractors is like herding cats sometimes, but with persistence, things get fixed. Thanks Andy
5/5
TrustpilotMy recently appointed property manager Gemma Ward
My recently appointed property manager, Gemma Ward, has waded well in troubled waters and taken on my quirky Barnes townhouse with finesse and aplomb. Though my long-term tenants are wonderful people they do not excel at, shall we say, "on-site" situational awareness. Unfortunately this means that light bulbs or alarm batteries are not replaced, boiler filters are not cleaned, and the property has recently suffered a wave of faulty mishaps.But rather than being overwhelmed Gemma has stepped right in and done a professional, polite and efficient job -- recommending what to do, how to go about doing it, and then acting on it. Of course it's still a small sample size but so far I'm very impressed with Gemma. Her sense of caring reflects the best of what Hamptons has to offer. And I hope that she'll be on board for a long time.
5/5
TrustpilotMy experience will Ellie Marsters has…
My experience will Ellie Marsters has been great from the beginning [several years now]. She’s been quick to respond however minor the issue. I’m an out of country landlord, I’ve got total peace of mind knowing Ellie has been managing my property.
5/5
GoogleScott's team at Hamptons (Annie, Stephanie and Milly especially) were friendly, professional and extremely helpful during the sale of my property. Annie in particular made every effort to push my sale and purchase through - regular communications and a pragmatic approach helped the chain to overcome significant hurdles to allow us to complete by a critical point in time. Can't recommend them highly enough.
Agent replied · 24 October 2024
Thank you for leaving us a review. Customer service is very important to us and as such we are delighted to hear the team in Dorking provided you with such a high level of customer care. It is especially wonderful to hear the team worked hard on your behalf and were able to ensure you completed when suitable to you. Thank you again, we look forward to sharing your review with Scott, Annie, Stephanie, and Millie.
5/5
TrustpilotTop class service from Hamptons, Stratford upon Avon.
Thank you to Jacob Forster for managing the sale of our property in just 2 months. The asking price was achieved on the first day of viewings and Jacob liaised with solicitors to ensure a stress free process to exchange and completion.
5/5
TrustpilotGemma Pearce was absolutely exceptional…
Gemma Pearce was absolutely exceptional and a complete pleasure to work with at the end of our tenancy and sorting out a deposit. Absolutely above and beyond and extremely helpful!
5/5
TrustpilotElle Seaby - Hamptons
I have been using Hamptons for a while, and they've always provided a great service. I have been in contact with Elle Seaby and she has been a superstar. She answers my emails quickly and is always coming up with solutions to my problems. She contacts me immediately with any issue to do with the property and even follows up when I forget to answer. Would highly recommend her as well as Hamptons to anyone looking for a property manager.
5/5
TrustpilotMy experience with the St.Albans team…
My experience with the St.Albans team was very good. I felt that the whole team worked well together with myself on the sale of the house. Obviously there were setbacks and sometimes difficult decisions to make but I well advised and guided by them, resulting in a positive result.
5/5
TrustpilotAlways Professional and Courteous
Katie Tucker is an absolute professional who always delivers on what she says. I have nothing but praise for the way she deals with issues and nothing is too much of a problem. She is an asset to Hamptons.
5/5
TrustpilotHi Hamptons manage the house we are…
Hi Hamptons manage the house we are renting . The Team are very efficient and the service from Rebecca Hitchman is first class . Many thanks Rebecca . I have no hesitation in giving Hamptons a first class recommendation.
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Tell us what you need and we'll put you in touch. Hamptons Dorking Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dorking.
