Trusted Agent profile · Dorking
★★★★★
1,885 reviews across 2 platforms
179 High Street, Dorking, RH4 1RU, RH4 1RU
Part of Cubitt and West, see every office.
Cubitt & West's office in Dorking, at 179 High Street, is rated 4.7 out of 5 across 1,885 reviews on two platforms, including 133 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Cubitt & West Dorking hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dorking.
Cubitt & West Dorking won awards at The British Property Awards in one year, most recently 2024.
British Property Awards winner in one year: 2024.
2024 1 Gold The British Property Awards 2024 winners
Source: The British Property Awards winners lists, as published, linked by year.
Every review we hold for the Dorking office, from every platform, shown as written. First names only.
5/5
TrustpilotHolly and the lettings team
Excellent service from Holly throughout the letting process. Regular updates, prompt reply whenever required & the void period of only 4 days.
Afternoon Lana,Thank you for your lovely review! We're pleased to hear that Holly provided excellent service throughout the letting process and kept you well-informed with regular updates. It's fantastic to know!Best regards, Cubitt & West
5/5
TrustpilotSouthsea cradle to grave support
Southsea cradle to grave support. The Southsea branch helped me buy my house and years later sell it. Both times, the other half were slow and difficult but the team supported, advised and worked in my favour. Their advice is always well considered and they do not over promise and undersell. If I ever returned to Southsea, I wouldn’t hesitate to use them.
Good afternoon Jason,Thank-you for your kind words regarding the Southsea office of Cubitt & West - I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotExceptional service from start to finish. …
Fantastic service would certainly recommend this friendly and professional office. An honest and easily contactable Team that work together tirelessly to ensure a slick process - which for house purchasing is near impossible. Thank you so much for all your help Samara and Julie so much appreciated and I have recommended you to all my contacts and friends. A very big thank you
Good afternoon Lesley,Thank-you for your lovely review about the Portsmouth team of Cubitt & West and in particular Samara & Julie. I will be sure to pass your comments along and I wish you all the best for the future.Kind regards,Neil PiperOperations Director
5/5
TrustpilotOver all experience with the team was…
Over all experience with the team was great from inquiries, viewing, until the contract signing. They follow up and inform client on a timely manner especially Becky. Keep up the good work.
5/5
TrustpilotGreat service
I rarely write reviews but on this occasion felt I owe one. Kian have been amazing with us and made our journey that little better for it. He was understanding and showed patience to our needs. I know its their job to look after their clients, however a friendly smile and genuine interest goes a long way so thank you. Sree
Dear SreeWe really appreciate you taking the time to leave a review of Kian from our Banstead office. Kian is a highly valued member of staff who always goes above and beyond to help his customers and he will be delighted to read how helpful you have found him to be. Kind regardsBecky Jennings, Operations Director, Cubitt & West
1/5
TrustpilotA Scammer to Avoid!! Violation of Confidentiality!
I sent an inquiry of the lease length of a property in Littlehampton. This agent kept sending me text messages (asking me to call them back) without my permission. They gathered unnecessary personal information including my residential address, email address, telephone number, and even date of birth. I did not feel right by the sound of the person on the phone. I refused to give my date of birth. The agent then said 'then I am not able to help you'. They refused to tell me the length of the lease of the property which is just the basic information when I declined to reveal further of my personal information. The whole conversation caused a lot of discomfort and distress. They are nothing more than a scammer! It is a violation of confidentiality when gathering excessive information from any customer! Be careful!! Avoid this scammer!!!
5/5
TrustpilotGREAT EXPERIENCE From initial contact to view the…
From initial contact to view the property to moving in we felt every confidence with the company and in particular their agent Marcus Farrow. What could have been a traumatic time passed without any hitch.
Hi Francesco,Thank you for leaving a review! We're delighted to here how positive your experience with our agents has been.Best wishes,Cubitt & West.
5/5
TrustpilotEmily Rae You Rock!
Emily Rae, Superstar************ Thank you for all your patience and support. You were top of your game. We appreciate all you have done to get us settled into our new home. Best wishes
5/5
TrustpilotKirsty at Pulborough was excellent!
Kirsty at the Pulborough branch was absolutely fantastic in helping us buy our cottage. It was a very difficult case but she went over and above to help keep us calm and updated on everything that was going on. The effort she put into everything was amazing, and we are extremely grateful for everything she did. Many thanks again.
Thank you for taking the time to write this lovely review. Kirsty is a very conscientious member of our team and will always do whatever she can to make a customers experience as best as it can be.
5/5
Trustpilotexcellent service
Sam was excellent. The service we got was efficient, professional and friendly. Highly recommend
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
1/5
TrustpilotNever even think about using their services!
Before renting a property, they are helpful and supportive and during your tendency, they provide a portal for reporting any issue regarding the property which is great. but it ends here! they usually fix your issue in 48 hours and at the end of the tendency, after chasing and begging for returning your deposit, they will charge you at least about 200£, no matter the condition!If something goes wrong, you should remember you are always wrong, the landlord is always right and then Cubitt & West! this is their motto somehow!I had a terrible experience with Cubitt & West and strongly suggest never using their service unless you are happy to be charged for everything and beg for your deposit otherwise they won't return it back!
1/5
TrustpilotWORST LETTING EXPERIENCE WHILE MOVING OUT
When I moved into property cubit and west people were so nice and helpful but when I left the property, I had the worst experience with this agency and they only favour landlords and no say for tenants at all. For tiny repairs they took almost half of my deposit money instead having it repaired charged me for full replacement like beaded cord for blind which is for under £10 they deducted from deposit £228 and similarly for small scratch on platform they deducted £180 and curtain hook was loose, they deducted £84. PATHETIC EXPERIENCE AND THE WORST AGENCY
5/5
TrustpilotAmazing service from the Cubitt & West…
Amazing service from the Cubitt & West Horley team when they sold our house, so helpful and friendly and the communication was excellent, I would highly recommend. A big thank you to Siobhan, Donna, Ben & Leonie.
5/5
TrustpilotHow difficulties were handled
I came into some difficulties with my situation renting a property through Cubitt and West; all I can say is how wonderful, kind, helpful, genuinely concerned and caring people that Bethany Shepheard and Ryan Marsden are for helping me in that situation. They were very friendly, helpful and professional; informing me at every stage of the situation, but with genuine compassion. They both are a fantastic addition to the Cubitt and West team; to their bosses, a simple message from me: “don’t let them go, please give them a decent pay rise!”
5/5
TrustpilotExcellent service
Julie was brilliant and was on the case chasing the solicitors and making sure the process ran smoothly..
5/5
TrustpilotExcellent Service
I have had a great experience with Cubitt & West. The agent Becky Darby has passionately assisted me since day one with proper manners and explaining every single detail or answering thoroughly to all my questions. The quality of service and professionalism with this agency is the main reason that I highly recommend them to everyone.
Good afternoon,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular Becky. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotJo was possibly the nicest estate agent
Jo was possibly the nicest, honest estate agent I have worked with.. Jo was realistic and honest with the evaluation and keep contact with us throughout the process.
5/5
TrustpilotMany thanks to Mo and team
Many thanks to Mo, Zoey and Michael at the North end branch. The team gave us very professional and friendly service throughout. I was especially surprised when Mo came to our house the day we were moving out to see if we were all doing ok. Well done to everyone
Good morning Penny,Thank-you for the kind words about the Portsmouth office of Cubitt & West and in particular Mo, Zoey & Michael. I will be sure to pass them on.Also just a quick note to say that currently, every Valuation that we attend, we are donating £100 to Barnardo's so if you know of anyone that needs a valuation or would like to help us raise money for a worthwhile cause- please spread the word!Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotJulie helped us from start to finish…
Julie helped us from start to finish with all the stuff we didn't understand and made it an easier process.
Hello Scott,Thanks for leaving us such a lovely review, we really appreciate it. We strive to help our customers through what we know can be a stressful and confusing time.Best wishes,Cubitt & West
5/5
TrustpilotSafia Wieland
Safia Wieland. Is an excellent agent. She was knowledgable about the property. She was bubbly, approachable and a perfect person to show a house. Best viewing yet.
Dear Andrea,Thanks for taking the time to leave us feedback about your recent experience with our Arundel branch, in particular Safia.Best regards,Cubitt & West
4/5
TrustpilotThank you Robin & Tom for your service
We had a good experience with new management team under Robin & Tom. They listened our concern and try to resolved it. they are very approachable & helpful.
Dear Bhumika,Thanks for leaving a review. It's always great to receive positive feedback. Best wishes,Cubitt & West Arundel
5/5
TrustpilotSo great
Freya couldn’t have been more helpful and our entire experience was so great from start to finish. Even the referencing company used was incredibly responsive and helpful- can’t fault the whole thing. Such a refreshing experience as I have had bad agents in the past but this was so pain free and we felt so supported the entire time.
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
GoogleI checked out several estate agents, going with Cubitt & West because of the professional and comprehensive approach. The sale was relatively quick, easy, and the house went for more than the asking price. Thank you to Jo Green, Sasha Wallace, and the team for a good house sale experience.
Dear Warren Many thanks for taking the time to leave a great review. We are so pleased you had a positive experience and we will be sure to pass your comments on to Jo, Sasha and the team. Kind regards Becky Jennings Operations Director, Cubitt & West
5/5
TrustpilotBrilliant experience renting our first…
Brilliant experience renting our first home together! My girlfriend and I really appreciated the hard work put in on our behalf! A very smooth journey all in all! Many thanks to Dan for being helpful and reachable throughout this process.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Cubitt & West Dorking won Gold for Estate Agent in Dorking at The British Property Awards 2024.
