Trusted Agent profile · Dorking
★★★★★
1,885 reviews across 2 platforms
179 High Street, Dorking, RH4 1RU, RH4 1RU
Part of Cubitt and West, see every office.
Cubitt & West's office in Dorking, at 179 High Street, is rated 4.7 out of 5 across 1,885 reviews on two platforms, including 133 Google reviews rated 4.7.
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Cubitt & West Dorking won awards at The British Property Awards in one year, most recently 2024.
British Property Awards winner in one year: 2024.
2024 1 Gold The British Property Awards 2024 winners
Source: The British Property Awards winners lists, as published, linked by year.
Every review we hold for the Dorking office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic customer service
Fantastic customer service, Zak was enthusiastic to assist us and offered really good advise, scheduled viewings and arranged an appointment with the mortgage advisor immediately, most definitely a company I would like to proceed with in purchasing our first home. Highly recommended.
5/5
GoogleJo was very knowledgeable and nailed how and where best to market my property, which meant i got a number of offers over and above the asking, which exceeded my expectations. Sasha, who took control and lead me through the viewing process was great and i would highly recommend to anyone selling in the Dorking area. Thanks
Dear Charlie Many thanks for taking the time to leave a great review about Jo and Sasha. We are so glad you had a positive experience with Cubit & West and would highly recommend us. We will be sure to pass on your comments to the team. Kind regards Becky Jennings Operations Director, Cubitt & West
5/5
TrustpilotBrilliant support and help
Julie Bramble and Andrew McLaughlin have been superb in the marketing and sale of my late brother in laws property. They have been very supportive to my family during a difficult period and ensured everyone was kept informed in each step of the process. I cannot recommend them or Cubitt & West highly enough.
Good afternoon,We appreciate your kind words about Andy from our Southsea branch and Julie, our Sales Progressor, through such a difficult time for you and your family. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations DirectorCubitt & West
5/5
TrustpilotJulie Bramble always kept us up to date…
Julie Bramble always kept us up to date with how our sale was progressing or not as the case may have been. Our buyers silicitors at times were not of the best and Julie worked hard to keep the sale on track. I can't praise her enough. Thank you, Julie.
Good afternoon,Thank-you for your kind words about our Senior Sales Progressor, Julie. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
4/5
TrustpilotThe communication was brilliant
The communication was brilliant. The properties matched our specifications. Gina, Nichole and Millie were excellent in keeping us informed.
Dear Mr BurchellMany thanks for leaving a review of our Crawley office. It's great to read how you found the communication from Gina, Nichole and Millie to be brilliant.kind regardsBecky Jennings, Operations DirectorCubitt & West
4/5
TrustpilotJust sold a property through property salecubit/west…
Just sold a property through cubit/west southsea. And they certainly done a great job and especially Julie who helped get it over the line.
5/5
TrustpilotI'm a first time renter and Olivia at…
I'm a first time renter and Olivia at cubbit and west was great at explaining the process and the steps involved in renting and answerd my questions quickly.
Morning Sophie,Thank you for your lovely review! We're glad to hear that Olivia was able to guide you through the renting process and answer your questions promptly. It's fantastic to know that your first renting experience was a positive one. Best wishes, Cubitt & West
5/5
TrustpilotAshington Branch - Recommended
Heidi and the team were helpful throughout our purchase. They were proactive and kept us all in the loop.
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
1/5
TrustpilotAfter the sale of the house it got more EXPENSIVE
After the sale of the house went through I was given a conveyancing quote from them with a breakdown of costs of Conveyancing Fees £1,254.00 inc a £25 deposit.In literally one day of being contacted by their legal team the cost became £2,638.86 with another deposit required of £344.66I need no mortgage and very little in the way of legal guidance however Cubit and West are very misleading with this and I would urge anyone not to feel pressured in to using their legal team and seek an independant conveyancer
5/5
TrustpilotGreat service
Great service. Karen Fogarty kept us well informed of everything that was going on and kept things moving.
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
GoogleI was shown around a property last week by Millie A lovely person, extremely helpful and friendly I hope she does very well with her career
Hello Patricia, Thank you for taking the time to leave a review. We'll be sure to pass your lovely words on to Millie! All the best, Cubitt & West
5/5
TrustpilotBecky has been super supportive with…
Becky has been super supportive with her excellent response to all my questions, provided detailed explanation to all I needed to know about the apartment.I will refer my friends to Cubitt & West.I can't thank them enough.
5/5
TrustpilotThe perseverance of the Southsea team…
The perseverance of the Southsea team in a difficult sale process was exemplary. The communication, follow up, optimism and general good humour made the process far less stressful. Highly recommended.
Hi Dinah,Thank you for your lovely review. We're thrilled to hear that the Southsea team made the sale process less stressful for you with their perseverance and good humour. Your recommendation means a lot to us. Best wishes, Cubitt & West
1/5
TrustpilotTerrible service.
Very disappointed with the management service I had as a landlord letting out a flat via Cubitt and West. Genuinely had to chase them for a response to everything - was so much work. Also found one member of staff unhelpful and she refused to use my name on every email response which made it feel rude and unpersonable. Won't be using them again.
Dear EmilyThank you for taking the time to leave a review. Cubitt & West place the utmost importance on customer satisfaction and it is disappointing if you have been dissatisfied with some aspects of the service received. We endeavour to respond to all customer enquiries within a prompt and reasonable timeframe however we apologise if on occasion our response times fell short of your expectations.We have reviewed your file and can see that many emails start with either good morning or good afternoon. We apologise if these came across as impersonal as this was not our staff's intention however feedback will be provided accordingly. Should you wish to discuss your concerns in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk Kind regardsCubitt & West
5/5
TrustpilotReally pleased with Cubitt & West
Really pleased with Cubitt & West, constant communication and a really proactive response. I dealt with Aneesa Khan, who was fantastic, really knowledgeable and always willing to chase and support. Such a pleasure to do business with.Jon.
5/5
TrustpilotWhat a great team to work with on…
What a great team to work with on setting up tenancy. In particular Robin Sanassy. Thank you
Dear HowardThank you for your kind words about our lettings team - in particular Robin. I will be sure to pass your comments along. Kind regardsBecky Jennings, Operations Director
4/5
TrustpilotThanks and praise for good service.
All of the Cubitt & West staff have been polite, helpful and supportive throughout our sale process. Maddison & Robin have given their best efforts despite a rocky road due to buyers in the past pulling out at the last moment, necessitating re-marketing, which was addressed very efficiently and promptly.
Good morning,Thank-you for your kind words about the Waterlooville office of Cubitt & West and in particular Maddison and Robin. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotOlivia and Marcus have been extremely…
Olivia and Marcus have been extremely professional, friendly and a joy to work with. Nothing was too much trouble as they are both very knowledgeable and informative.
Hello Louisa,Thanks for leaving us such a lovely review, we really appreciate it. We'll pass this on to Olivia and Marcus for you.Thanks again,Cubitt & West
5/5
TrustpilotFabulous Service from start to finish
Fabulous Service from start to finish. Ciaran Street our correspondent was great. Nothing was too much trouble and no question was silly. We were kept up to date with all of the process every step of the way. Helpful and would highly recommend. Thanks for all your help
Hi Karen,Thank you for leaving a review! It's fantastic to hear how fabulous the service has been from our team has been and particularly how helpful Ciaran has been.Best wishes,Cubitt & West.
4/5
TrustpilotExcellent Sales Progressor
Our Sales Progressor, Karen Fogarty, was incredibly helpful and diligent throughout the process of selling our house. Our sale and onward purchase was far from straight forward, but we're very thankful to Karen for all of her help with moving both along as quickly as possible. She also provided really helpful advice, making us feel valued and supported when on occasions the process became quite difficult.
Thank you for leaving us your feedback! Best wishes,Cubitt & West
5/5
TrustpilotAlia has been very supportive…
Alia has been very supportive throughout. She has been quick to deal with my enquiries and has a very personable approach.
5/5
TrustpilotWe had a fantastic experience working…
We had a fantastic experience working with Mr Marcus from Cubbit & West. We found him knowledgeable, professional, and dedicated to helping us find the property. He was always available to answer any questions we had throughout the process.
Hi Mr. Ghullam,Thank you for leaving a review! We're delighted to hear how fantastic your experience with our agent, Mr Marcus, has been and how dedicated he's been to finding you a property.Best wishes,Cubitt & West.
5/5
Trustpilotvery helpful and Paula was excellent…
very helpful and Paula was excellent throughout, explaining what was happening and keeping us up to date regularly
Dear AndyThank you very much for your recent review.Paula strives to give all her customers the best service throughout their buying\selling process so will be very happy to hear your comments. Kind regardsBecky JenningsOperations DirectorCubitt & West
5/5
TrustpilotVery happy with Cubitt & West
Very happy with Cubitt & West, a huge thank you to Becky for all her help!
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
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Yes. Cubitt & West Dorking won Gold for Estate Agent in Dorking at The British Property Awards 2024.
