Cubitt & West Dorking reviews

★★★★★ 5/5

Trustpilot

Massive thanks to the Southsea sales…

Massive thanks to the Southsea sales team in securing a purchaser and seeing our sale through to exchange. Maddison in particular was extremely thorough, determined to find the right fit for our seafront apartment. Julie kept us informed and updated throughout. Frustratingly our sale caused a delay towards the end but Julie’s excellent communication skills managing expectations kept the sale on track. Would highly recommend!

Jo · 23 August 2022

★★★★★ 5/5

Trustpilot

Positive experience with C&W Bognor

Had a really positive experience in purchasing my new property. A special thanks to Ben Hanson from the Bognor branch of Cubit & West who has been a delight to deal with. His manner, timekeeping, patience and regular communication has been exemplary. Thank you Ben and keep up the good work!

Dave · 2 November 2023

★★★★★ 5/5

Trustpilot

A huge thank you to Veronica and the…

A huge thank you to Veronica and the rest of the team at Cubitt & West Fiveways. I cannot thank Veronica enough for keeping things moving and keeping me sane through some horrendously difficult times with my solicitor whilst purchasing a property. I feel that she went above and beyond, and I am so grateful for all the help and advice along the way. Fantastic team.

Claire · 16 June 2022

★★★★★ 5/5

Trustpilot

Shaun was our main port of contact with…

Shaun was our main port of contact with regards to buying our first property, and he was really great. It was a very long process, and he stay patient and professional throughout. He was very easy to contact, and easy to talk to on the phone, and always ready to help us with our question, and replied to our emails really quick so we weren’t left hanging. Thank you Shaun, finally we got there

Mia · 2 February 2021

★★★★★ 5/5

Trustpilot

Pro-active and accommodating

Alia was very pro-active in her response to our request and went out of her way to accommodate two viewings at short notice. We felt she really wanted to help us. She was cheerful and helpful.

Steve · 1 October 2025

★★★★★ 5/5

Trustpilot

We went with Cubitt & West because they were honest efficient and reliable

We went with Cubitt & West because the agent we were previously with were messing us about, and they had asked us to lower our price as the market was slowing down. 2 days after moving to them we had multiple viewings and 2 offers at full rental value and the tenant moved in immediately. They were a breath of fresh air to deal with and we will use them again without hesitation, as they were totally honest and trustworthy to work with.

Mark · 18 October 2024

★★★★★ 5/5

Trustpilot

We can’t praise the team in Cranleigh…

We can’t praise the team in Cranleigh high enough. Kerry-Ann and and Ross were excellent, professional and hugely supportive. The service right from the beginning with the quality of brochure and virtual tour was overlaid with regular contact and excellent communication with the eventual buyers. We have moved many times and Kerry-Ann and Ross were by far the best agents we have had supporting us. We can recommend the Cranleigh office very highly.

Nick · 24 March 2021

★★★★★ 1/5

Trustpilot

This real agent is just selling cheap products and works for developer only not for customer

This real agent is just selling cheap property and cheap developer's products. Their selected developer and property is constructed with cheap labour and workmanship. They sold the property and after that they don't bother about customer post order.I had purchased the property through them and since I moved in the house there was so many things didn't work and developer was agreed to do the repair and modify as a part of defects clause but didn't acted and did anything. Also developer's works was very poor they used cheap products in construction which didn't even last of 12 months. I raised the concern to every one but neither their developer was doing anything nor this real agent. This real agent only bother about making their commission and don't have any business ethics and professionalism and responsibility towards customer and their hard earned money. I told to this agent to check the developer's work and do your due diligence and verification with customer before you advertised their property to make fools to other customer and act accordingly. I also informed that developer has not done any things which he was agreed also they left all the paper blanks without any details of products in housing which we were purchased and they just listen to developer not to customer. Please don't use them otherwise you would suffer a lot of pain after purchasing. If real state are really bother about the customer then they should contact to customer to help and find the solution which they even failed to do any thing.

Rajeev · 15 October 2024

★★★★★ 5/5

Trustpilot

Paige, a great help!

We were assisted by Paige with the whole process of renting and moving into our new place.Felt she was very understanding with all questions we had and anxiety we had about moving.Always had a smile on her face, thank you Paige!

Kyle · 13 May 2024

★★★★★ 5/5

Trustpilot

Another fantastic experience with…

Another fantastic experience with selling my house. Although the deal took a long time Garry Wheeler was on top of the deal the whole time. Robin was there at the beginning to take property on for sale and managed to find the right buyer almost immediately. A really good team of estate agents snd woujd not hesitate to recommend them - truly professional- karen anthony

Karen · 1 July 2022

★★★★★ 5/5

Google

We have just completed a house sale and purchase with Cubitt and West in Dorking. If I’m honest, before the process I was someone who wondered whether estate agents earned their money. However, I now realise that there’s a lot that goes on behind the scenes, not just in advertising and sales, but in managing the whole buying process and the inherent difficulties with the chain. Ours took a long time and we were genuinely grateful for the skilful help in managing the entire chain and making sure we really did get our ‘forever home’. Thank you.

Corydon · 10 October 2024

★★★★★ 5/5

Trustpilot

First experience.

Very professional and helpful advice.

Mike · 30 September 2026

★★★★★ 1/5

Trustpilot

Horley Branch - Terrible after sales service

Started off really well. The Horley branch had some staff who were only too pleased to help. Sadly, once the flat was sold the standard of service ( and good staff) just disappeared and plummeted! They simply just don`t seem to care!Staff don't seem to stay long, which meant a decline in continuity and service. Very challenging to speak to aftersales team who always appear to be on the telephone and when you complain there is no acknowledgment or even an attempt to address one's complaint. Equally as poor is their recommended conveyancer team. A litany of mistakes and errors resulting in unnecessary delays to achieving a quick seamless sale. All in all, hugely disappointing.....Not to be used again! Horley has many other Agents to choose from.

Mr · 2 October 2024

★★★★★ 5/5

Trustpilot

Thank you to Cubitt & West especially…Julie Bramble

Thank you to Cubitt & West especially Julie Bramble. Julie guided me through the whole selling process of selling my mums house (of which I knew nothing) professionally & diligently. Kept in constant communication with updates & kept me well informed at all times. Always at the end of the phone listening with empathy to my stressed out rants. Superb service. Julie really is a credit to your team.

Elaine · 26 October 2021

★★★★★ 5/5

Trustpilot

A Good Team

The office staff were all very courteous and friendly, making one feel welcome. It is a well run office. My only comment to Estate Agents staff will be that always make sure to contact the client before they contact you. If you promised a weekly update then make sure they get one-even if there is little to report. Francesca was a diamond.

Jeffrey · 3 October 2022

★★★★★ 5/5

Trustpilot

Thanks to Holly Mackay and the rest of…

Thanks to Holly Mackay and the rest of the team at Cubitt & West for their very efficient work helping me sign onto a house. Holly was quick to resolve any problems which arose and really helpful throughout the process, making it so easy! Thanks again!

Carwyn · 10 January 2024

★★★★★ 1/5

Trustpilot

Cancel them

absolute disgrace, I've primarily been "dealt" with, by Lee, Lizzie, and Kirsty, and they've treated me and my partner like animals, expecting me to roll around in sewage and filth, and then act like it's an inconvenience that I'm upset about it. The staff have been rude, and unhelpful, belittling mental health issues and basic human rights. Despite very clearly expressing dissatisfaction, it took 8 months to get my complaint raised to the "Customer support department" who will take 15 working days to "investigate" the complaint, even still with other properties excrement flooding the property. Their phone behaviour is utterly disgraceful, the place appears to be run by a bunch of prepubescent children who seem to everything in their power, to do everything except what's been asked of them, which is nothing more than "please repair what's broken". Mould issues haven't been addressed in over a year, 2 sewage leaks within 3 months, and the continued disregard for basic human needs just shows that they should not be in the business of Serving People. And in this day an age where mental health awareness is higher than ever, their absolute disregard for peoples explicitly mentioned illnesses and struggles, is laughable.If you are the kind of person that likes rolling around in other peoples literal fecal matter, then apply to rent through this agency, as if this is your expectation I can guarantee they will go above and beyond for this.I'd actually petition that this estate agents are worse than the infamous Brand Vaughn for anyone familiar with this similarly parasitic company.

Dom · 27 September 2024

★★★★★ 5/5

Trustpilot

Dan was a huge help from booking a…

Dan was a huge help from booking a viewing to completing referencing. Compared to previous experiences with different letting agents, he made sure this went very smoothly with his prompt replies to all emails and calls.

Leo · 23 July 2024

★★★★★ 5/5

Trustpilot

Zoey McGovern

I’ve had some pretty dire experiences with estate agents over the last year, but my faith has been restored by the AMAZING Zoey! Zoey is a pleasure to deal with, who really wanted to understand our requirements. Zoey has been extremely proactive and is a credit to the branch.Keep up the good work Zoey and I hope we manage to find our forever home with you!

Alex · 3 March 2022

★★★★★ 5/5

Trustpilot

Top marks for Horley branch!

Just bought a flat in Central Horley with the help of Ellie from Cubitt and West Horley branch. She was always cheerful and helpful, and any time there was anything we needed she was always quick to get back to us. She also put us in touch with a brilliant mortgage broker, in fact, everyone involved at every stage helped the purchase to go through without a hitch. Thanks Ellie!

James · 28 June 2021

★★★★★ 5/5

Trustpilot

Paige has been nothing but outstanding…

Paige has been nothing but outstanding in every way right from the off and made this move not only easy but also a pleasure , she is a real gem to have working for you

Ben · 30 July 2024

★★★★★ 5/5

Trustpilot

Hannah Brasier is brilliant

Hannah Brasier is brilliant. Always helpful and efficient and keeps a calm head in a crisis.

John · 9 March 2026

★★★★★ 5/5

Trustpilot

Great experience!

Julie, Emma, Maddison and Nicola were all fantastic and finally got my property, in a tough market sold and I have now exchanged contracts.. great service and great team would highly recommend! Cheers guys

Har · 9 August 2024

★★★★★ 1/5

Google

Handled our bid for a property appallingly. Viewings were rigidly restricted to an open day and a week before a 'viewer' stumbled onto the property and bid the asking price !. When we bid over the asking price we were told the original bidder had upped their bid to ours and we lost as we had a smaller mortgage deposit ( ????!!!!) , Even though they had the wrong figures for our deposit on their records. Worst of all refused to take our improved offer to the vendor. Stank to high heaven. Unethical, incompetent or worse........ AVOID, AVOID, AVOID !

Paul · 27 October 2014