Barnard Marcus Dorking reviews

★★★★★ 5/5

Google

Tricia is an living legend. The way she treats people shows exactly why this branch have had successful reviews. Tricia very kindly printed some documents for me even when they were closed and Tricia about to leave the office. She showed a real people character. Wish her and her team all the best always.

Ketan · 9 November 2024

★★★★★ 1/5

Trustpilot

Avoid selling with them AT ALL COST

Avoid selling with them AT ALL COST. Totally incompetent and borderline dishonest. Their contract length is 50% longer than other agencies. Their effort and performance was abismal. 5 viewings in 3 months, no additional viewings when we lowered cost to be very competitive on the market. Unwilling to do dual agency Unwilling to release us from a contract they are inactive on

Louis · 14 September 2026

★★★★★ 5/5

Google

A very positive experience with our recent purchase. Thank you Emma!

Galin · 10 February 2026

★★★★★ 1/5

Trustpilot

Atrocious service took 13 days to be fixed

13 days of a continuous leakage into my rental property causing my tenants unnecessary distress. Numerous calls to this agent requesting they get the issue sorted out fell on deaf ears. Never have I dealt with such obnoxious behaviour from a team head. The fire brigade had to be called twice as the tenants were totally uncooperative and the agent useless. The leak has actually continued into the property on the ground floor!!

GILLIAN · 19 June 2026

★★★★★ 1/5

Trustpilot

Barnard Marcus Tried to Bully Me Out of My Tenancy!

If you are thinking of renting through Barnard Marcus, read this review very carefully. Everything in this review is 100% factual. Nothing is exaggerated or made up. I still have all of the written communication, emails and messages to support everything I am saying. I work in education and have done for over 10 years. I am also self-employed, I run my own business, and I have employees. I am not someone who can be confused, downplayed or bullied into accepting nonsense. Before moving into the apartment, I was told that because I was self-employed I would need to pay six months’ rent upfront, and after those six months I would move onto monthly payments. When the first agreement came through, it was wrong. It effectively required me to pay six months upfront twice, which was not what had been discussed. I pointed this out and was told to sign it anyway because an addendum would be issued afterwards to correct it. When the first addendum eventually arrived, it came late and then tried to limit the tenancy to six months, which I refused to accept because that was not the agreement. I then had to escalate matters through the complaints department and go back and forth with the area manager just to get a second addendum issued. That second addendum was signed months after I had moved in, and I signed it without being told that the landlord was apparently planning to either sell the property, move back in, or otherwise get me out. Had I known that, I would never have signed it. After six months, I was then served with a Section 21 notice, and they tried to rely on the break clause in the original tenancy agreement to get me out, even though I had signed for a one-year tenancy and had every intention of staying. It became very clear to me that the plan was always to get me out after six months. What followed was months of stress, back and forth, gaslighting, deflection and excuse-making. I went back and forth with the area manager for months. He repeatedly tried to school me on what the law was, tried to insinuate that I did not know what I was talking about, and tried to throw every possible legal loophole at me to justify getting me out of the apartment. But in the end, I won. I fought for myself, relied on the written record, and forced them to rescind the Section 21 because they knew they could not bully me the way they had clearly expected to. What also helped was the fact that the second addendum did not have an end tenancy date, which completely undermined the position they were trying to take. Throughout all of this, Barnard Marcus never advocated on my behalf once. Not once. They were a completely useless third party. Whenever there were problems in the apartment, whenever there were repairs that needed doing, whenever there were issues that needed to be resolved, I had to advocate for myself the entire time. They did not protect me, they did not support me, and they did not act professionally. All they did was gaslight, deflect, make excuses, and avoid accountability. It has now been several months since I moved out of the property, but I am posting this review now to hold this company accountable for how they treated me. I eventually moved out a couple of weeks before the one-year term ended, but the amount of stress, time and energy that this company caused was unbelievable. I have been renting for over a decade and I have never dealt with anything like this in my life. My advice is very simple: DO NOT RENT THROUGH A THIRD-PARTY COMPANY. If you are in a position where you need to rent, go directly to a private landlord. Do not go through an agency, especially an agency like Barnard Marcus. This review is public for a reason. This company should be held accountable for the way it treats tenants. And if Barnard Marcus wants to dispute any part of what I have written, they are welcome to do so, because I still have all of the written evidence.

Dexter · 18 April 2026

★★★★★ 1/5

Trustpilot

awful experiences aytime with them

Don`t even pass trough by this company. awful as they can`t communicate. they keep offering you mortgatge adviser but they can`t sell a property. anytime i book viewing with barnard marcus i view the property you can1t keep in touch with one person. they even dont talke your offer properly, your position also missing from the form. you keep calling them but there is no clear answers.. they are there to just spend some time and get their sallary thats it..

Umut · 26 March 2026

★★★★★ 5/5

Trustpilot

Thank you the Barnard Marcus Tottenham team!

I would like to thank the team at Barnard Marcus Tottenham for all their help in selling my home. From meeting Cameron at the initial viewing I was always treated with the utmost professionalism and always felt he had my interests at heart. He was always there with good advice and encouragement in what is a daunting process. A big thank you too to Ogo, who was always so positive, patient and friendly when we spoke and to Andreas for showing my flat to prospective sellers with such good humour. They were all on the case, keeping me informed and getting back to me promptly when I needed to be in touch. A very professional, friendly team I can recommend highly.

Customer · 25 March 2026

★★★★★ 5/5

Trustpilot

The marvellous Ea

Ella was wonderful. She’s professional and charming. Knowledgeable and helpful. I woukd certainly recommend her.

Ian · 27 July 2026

★★★★★ 1/5

Google

I live behind the store and a member of the team came to my door first thing in the morning repeatedly ringing my door bell then proceeded to be extremely rude and spoke in a horribly demeaning manner. Horrible way to treat those who live by their store absolutely disgusting

Rashida · 10 October 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!

Paid company full management fees - failed to ask tenant to sign new contract, failed to notify us as Landlord. Tenant left early - huge amount of property damage. Barnard Marcus got all the quotes for remedial works and then failed to present to Ombudsman. Consequently we lost deposit and had to bear loss of rental income and all damage. Totally awful unprofessional deceitful company - AVOID AT ALL COSTS!!!!

Lorna · 13 April 2026

★★★★★ 5/5

Trustpilot

Excellent Service

Ilina Staneva was exceptional, swift and most efficient. She accelerated the process and explained everything. She made the experience enjoyable and easy for us all. I would highly recommend her!

Anonymous · 28 January 2026

★★★★★ 5/5

Google

Extremely helpful visit from James today, I really appreciate his friendly nature and how helpful he was through out the visit. He really went above and beyond.

Susan · 10 June 2026

★★★★★ 5/5

Google

A warm welcome greeted me at Barnard Marcus. I had an unusual question and Trisha was able to provide me with a way forward after consultation with a senior partner. Thank you.

SERENA · 9 December 2024

★★★★★ 5/5

Trustpilot

Hi all first of all want to thank you…

Hi all first of all want to thank you for you all hard work ❤️ to help my ex wife get a flat spot on always help when need it and very smoth procedure the way I was expecting 😊 I really recommend Barnard Marcus letting agency 😊 much apreciated all .

Jose · 16 July 2026

★★★★★ 5/5

Trustpilot

I used Barnard Marcus for the sale of…

I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready. My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient). Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did. Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.

Lee · 20 February 2024

★★★★★ 1/5

Trustpilot

Unable to trust

I don't feel any trust on them according to my experience to invite them for our property's valuation. SWANS Estate Agents advertised our property with asking price of £225,000. Then Alpha Residential Estate Agents advertised our property with offers over £195,000. They even found me a buyer with offer of £185,000. But I refused the offer because our purchase price was £190,000 on 31-Mar-2021. ------------- But Barnard Marcus advised for asking price of £180,000. {I think that It's because another company called AMG Ltd (our mortgage lender's assets management company) was in contact with Barnard Marcus about our property. Barnard Marcus' agent told me about AMG Ltd works for those who can't pay mortgage repayments.}

MUHAMMAD · 7 November 2025

★★★★★ 5/5

Google

Barnard Marcus were perfect! I interacted with everyone in the team but mostly communicated with Emma. From the start of my journey, as a clueless first time buyer until the end, they were super friendly and professional. They took the time to understand my personal and financial situation to make the best recommendations. They helped me to understand the entire buying process and fitted viewings, emails, and phone calls around my somewhat erratic schedule. Friends and family noticed how oddly calm I was throughout the entire moving process compared to their buying/moving experience, which likely came from the help BM gave. I could not thank them enough.

Tim · 10 October 2024

★★★★★ 5/5

Google

Excellent service from Bernice at barnard marcus in dorking, very informative agents who helped me find and get a mortgage on my first property. After going through several agents and one property falling through with another agent barnard marcus were very supportive and I would consider them as a first option if possible for anyone. Thankfully put in touch with Bernice Tully who was exceptionally professional, knowledgable and friendly. She handled everything promptly and advised me throughout the whole process and also got me a great mortgage offer. I am very grateful, thank you BM and Bernice!

Jamie · 10 October 2024

★★★★★ 1/5

Trustpilot

Horrible experience with Callum

Inquired about a property which we wanted to buy in cash. Had the misfortune of speaking to a very rude Callum. Conversation went like this:We: Interested in purchasing this property on cash. Can we view it. Callum: No. We: Umm, ok, could we atleast see a video?Callum: No. We: How are you proposing to sell this without us being able to see it?Very rude abrupt responses. This really isn't how you sell properties. I would never ask them to sell mine.

AV · 1 December 2023

★★★★★ 2/5

Trustpilot

Very poor service from whetstone…

Very poor service from whetstone office. 2 sales that fell through with hardly any communication. I was doing all the chasing up. Manager even asked me to lie to my solicitor in order to satisfy the buyer. Lazy service and unprofessional

Gerry · 27 August 2026

★★★★★ 5/5

Google

Special mention to Emma Cronk who was very helpful, knowledgeable, friendly and professional during our search for a property. Thank you Emma!

Philip · 7 February 2025

★★★★★ 5/5

Google

I have just viewed a property through Barnard Marcus Dorking and felt I had to leave a review to say how impressed I am with their teams’ management of my viewing. Louie was so helpful and polite and very professional when showing me around the property. Thanks also to Tricia for my property valuation and talking me through how they would manage the sale of my house. I feel very confident that I would be in safe hands and not at all pressured. I would definitely recommend this team to anyone thinking of moving.

Margaret · 10 October 2023

★★★★★ 1/5

Trustpilot

I would not recommend anyone to use…

I would not recommend anyone to use them. I bought property through them and I lost of lot of money. Its partly my mistake as I didn't know its possible to sell property without person who sells the property not being the owner of the property. They lied to me that person is in the process of the registration and it will take few months. The true was something else. It took me 11 months to register that property with massive Council Tax bill for empty property as well as heroin squatters being inside for 6 months.Two weeks is very short of period to check all tricks that they use to get you into trouble and unsolvable problems. You have to have very experienced solicitors who can read their selling contract special conditions which are usually on written on 20 pages adding all sort of hidden cost on top of the auction price. I paid 8k plus buyers solicitors fee. Mind you they have their own solicitors company who writes this kind od special conditions and "Clients" who they selling for. As I said if you don't have big experience with Bernard Marcus Auctions sale methods don't bother to go there and bid for the properties as you can make costly mistake regret it big time. There are not good deals there for anyone...

Aleksandar · 1 October 2025

★★★★★ 1/5

Trustpilot

ANDREJA KMETOVIC IS EXTREMELY RUDE AND…

ANDREJA KMETOVIC IS EXTREMELY RUDE AND VERY UNPROFESSIONAL AND VERY UNHELPFUL. HE IS A LIAR AND A CHEAT. HE IS ABSOLUTELY DISGUSTING. HE NEEDS TO LEARN HOW TO RESPECT PEOPLE. AND TREAT CLIENTS WITH RESPECT!!!The breakdown in communication happened from you, not us. You spoke to my partner about moving up the start of tenancy date to which you said you will let her know after presenting the offer to the landlord. You failed to do that. The dates were the issue here and you failed to notify either one of us that the landlord wanted to proceed with the originally given dates.I really don't appreciate how you have spoken to both of us. According to Victor, I never even spoke to you, which is false. You used the word negotiation on the phone to my partner. This means you should have come back to us and informed us of the dates being the ones given in the offer letter. At no point did Victor also say on Saturday that the holding deposit will be taken away immediately without any consent being given. You both do not seem to understand how to communicate with clients. You cutting the call on my fiancée is unacceptable. You raised your voice first. Victor saying that me and my partner are together means we are one is wrong. It is not my bank account and I am not authorised to make a payment on her behalf. It is illegal. If she did not pick up the phone, you had a responsibility to wait or at least email her, get her consent, then make the charge. Victor saying that this is now how you work as agents is shocking. You do not inform your clients before taking payment? How is that an acceptable business practice?You are saying you took the holding deposit after the landlord confirmed. At what point did you confirm this with either one of us? Victor said that he rang me and I gave him the go ahead. This never happened. It is you two who are messing up facts and diving deeper into miscommunication. Victor said you dropped my partner an email to confirm. This never happened. No email was sent. Before accusing us of falsifying facts, you both need to clarify your stories first and speak to prospective clients properly. You operate in a crowded business market. There is plenty of competition out there so why do you speak to genuinely interested people in this demeaning way?This tenancy is not going forward purely due to the miscommunication, lies, and making up of facts mostly due to you, Andreja. As my partner said, you took the money from her account without any consent or information, this money needs to be returned urgently. This has to happen as you both left us in the dark and did not communicate when you clearly needed to.Refund my money as soon as possible otherwise I will be taking legal action.

Reyman · 5 September 2023