Trusted Agent profile · Dorking
★★★★★
582 reviews across 2 platforms
238 High street, Dorking, RH4 1QR, RH4 1QR
Barnard Marcus's office in Dorking, at 238 High street, is rated 2.7 out of 5 across 582 reviews on two platforms, including 80 Google reviews rated 4.7.
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Every review we hold for the Dorking office, from every platform, shown as written. First names only.
1/5
TrustpilotIncredibly poor service
Incredibly poor service. They didn’t help fix any of the problems with my flat, of which there was loads. They will try find any reason to overcharge you. Absolutely awful estate agent I couldn’t recommend it less. 1/10
1/5
GoogleNot great not passing info having to badger them
Dear Mr Kelly Thank you very much for your review. If you could please clarify when Barnard Marcus Dorking has had contact with yourself as our records show otherwise. We have extremely high standards in branch as you can see from previous reviews, this has come as a shock and needs to be addressed. Please do not hesitate to contact us direct and we will be more than happy to clear anything up. Peter Clark, Branch Manager
5/5
TrustpilotGreat experience
It has been a pleasure dealing with Victor and Andreja. They both managed to find me the perfect flat in less than a month.Totally recommendable.
5/5
TrustpilotYou won’t be disappointed
You won’t be disappointed! The service is impeccable, especially from Jake! I have nothing negative to say.
1/5
TrustpilotGareth Trott at shepherds bush is not…
Gareth Trott at shepherds bush is not helpful at all. His manager is fine but Gareth doesn’t want to contact his manager directly very strange and suspicious.
1/5
TrustpilotPoor communication and customer care
Poor communication and customer care. Now that I've also seen other reviews, I can confirm it is consistent, and it is better not to do business with this agency.
1/5
TrustpilotNot sure if the estate agent wants to…
Not sure if the estate agent wants to sell the advertised properties. I called them twice to view two different properties. They say they will call back with details and nothing happens after that. Perplexed!!!
1/5
TrustpilotI can't put zero stars, but I should!
We did an offer, paying one week's rent, which hasn't been accepted. The negotiator told us that in 5 days we would have received our money back! 20 days after we are still here waiting for our money...
5/5
GoogleBest estate agents we have ever used! Eveveryone at Dorking branch is fantastic, from the initial meetings, to viewingns, the sale and then once sold keeping us and the buyer updated. Thank you so much to everyone that helped us, we couldn’t be happier!
1/5
TrustpilotVERY POOR SERVICE AND TREATMENT
Very poor service, Delays not responding your phone calls.If you would like to loose your deposit then you should use Barnard Marcus because they would not stick to your agreement with them and Marcus Barnard will cause you trouble and expenses .
1/5
TrustpilotBe careful
Very poor service. Conveniently not updating that a tenant had vacated a property prior to auction. Adding a buyers fee in the legal documents for commercial property auctions.Be very careful with BM, they could very expensive for naive clients.
1/5
TrustpilotOne of the worst estate agencies to…
One of the worst estate agencies to ever do it. No care whatsoever for the tenants, just money-grabbers.
5/5
GoogleGreat people. Not annoying or pushy. I felt confident with them and when we sell we'll probably go with them. Name you can trust.
5/5
GoogleGreat people. Not annoying or pushy. I felt confident with them and when we sell we'll probably go with them. Name you can trust.
1/5
TrustpilotWish 0 star was an option
Only giving 1 star because 0 star is not an option. they're absolutely abysmal the it come to communication and doing their job. Living in their property was the most stressful and miserable year of my life
5/5
TrustpilotFantastic staff
Fantastic staff, great communication throughout the whole process. Would definitely use them again.
1/5
TrustpilotSpam post
Please ask your leaflet workers notTo ignore the no spam post signs!!
5/5
GoogleVery knowledgeable, helpful and pleasant agent. Excellent insight of the local market.
1/5
TrustpilotLied to us about the price of offer
Lied to us about the price of offer, mentioning that others were offering higher than us just so that they get more commission. Do not trust anyone that works there!
2/5
TrustpilotUnprofessional..high fees?
They don't come across as very professional, quite sloppy. Never used them before. I was thinking of bidding in one of their auctions. £1150 fees if you are successful, regardless of the actual amount.
5/5
TrustpilotI was very happy with the service I…
I was very happy with the service I received on my house purchase with Barnard Marcus Furzdown. Glen in particular was great and very supportive throughout the property purchase from start to finish. I would highly recommend them
5/5
TrustpilotHelped me rent out my flat and found…
Helped me rent out my flat and found great tenants!
5/5
TrustpilotBrilliant customer service
Brilliant customer service, gave me everything I needed to know.
1/5
TrustpilotThe most unprofessional people
The most unprofessional people. I went for a viewing and no one turned up and neither they picked my call. Extremely disappointed.Never tely on them
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Tell us what you need and we'll put you in touch. Barnard Marcus Dorking hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dorking.
