Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWarning - Terrible Experience with WHBrown Letting Agent
I am writing this review to share my utterly disappointing experience with WHBrown Letting Agent. My encounter with them has been nothing short of a nightmare, and I feel compelled to warn others to avoid this agency at all costs.To start, the level of incompetence displayed by WHBrown is astounding. Their complete disregard for the well-being of their tenants is shocking. My attempts to address maintenance issues were met with negligence, as my complaints about moulded bathrooms, paint falling off walls, and faulty electrical work were conveniently ignored.Moreover, the racial insensitivity exhibited by WHBrown is deeply troubling. The lack of respect and condescending behavior from their staff members is not only unprofessional but also unacceptable. It is disheartening to experience such blatant disregard for human decency, making it clear that they prioritize profit over people.The final straw was when they left me and my children in a cold, uninhabitable house for a week. Despite consistently paying rent with no arrears, we have been treated with disrespect and utter disregard for our well-being.I implore anyone considering WHBrown Letting Agent for their property needs to steer clear. The level of service provided is abysmal, and their practices are not only unprofessional but also border on neglectful. My experience has been a stark reminder that tenants deserve better treatment and respect.Avoid WHBrown Letting Agent like the plague, and spare yourself the stress and anguish of dealing with such an unscrupulous agency.I have encountered them on two occasions at two different location and they are absolutely rubbish.
Yinda · 18 January 2024
★★★★★ 1/5
TrustpilotAvoid at all costs
Avoid at all costs, don't do what they say they are going to do, complete waste of time, told people viewing no need to remove shoes before entering my house even when they asked if they have too "just rude" didn't get the right type of people viewing one couple didn't even want this area they wanted about 5 miles away! Promised an open day that never happened. Now getting threatening letters about payment for an EPC they had already been given card details for payment, phoned 3 times no response just more threatening letters in the post, absolute shambles!
G · 18 January 2024
★★★★★ 5/5
GoogleI too dealt with Caroline. She really helped us out and made everything easy for us and was a joy to deal with. Highly Recommend
Dave · 14 June 2021
Agent replied · 13 June 2024
Thanks for giving our William H Brown Team a five-star review and recommendation. If we can help with anything else please give us a call.
★★★★★ 1/5
TrustpilotAvoid at all cost!
It took us over a week to get a viewing of a house that we planned to buy. On the day of the viewing we had agreed to meet the agent outside the property. It was obvious it was a house of multiple occupation because when the agent failed to turn up we knocked on the front door. The estate agent had not told us the house was occupied and had no good reason for not showing up to show us round. I would advise to avoid these people if possible.
David · 31 December 2023
★★★★★ 5/5
GoogleI recently purchased a property through William H Brown Estate Agents and the service I received was outstanding. Clare Johnson managed the process from start to finish and was extremely diligent and helpful throughout. I can't fault the professional service provided by Clare and her office and would definitely use them again.
Robert · 2 April 2025
★★★★★ 5/5
GoogleDarcie has been fantastic! We kept sending the wrong documents needed with various different things that needed tweaking but Darcie was so patient with us, she explained everything we needed to do and showed alot of kindness! Thank you!
Samantha · 14 June 2023
★★★★★ 5/5
TrustpilotOllie and Tom - Great guys!
Ollie and Tom have been brilliant throughout the process of finding a rental for the needs we were looking for.
Amy · 10 February 2026
★★★★★ 1/5
TrustpilotDon’t bother
Don’t bother, looked at a house that turned out to be rubbish anyway and they won’t leave you alone after getting details to see if they can sell you something or sell your property even if your not interested. They will call every week to annoy the hell out of you. Even kept calling when I was arranging my dad’s funeral!
Chih · 2 November 2019
★★★★★ 1/5
TrustpilotMy recent email to WHB can show you my…
My recent email to WHB can show you my frustration level.
Zeeahan · 21 April 2026
★★★★★ 1/5
TrustpilotStevenage branch is a waste of time…
Stevenage branch is a waste of time recently a neighbour sold up and moved the new owners have decided to rent the property out for two years.Problems started to arise about a month after tenant moved in bins not put out prefers to hire a skip ( what do you pay council tax for) takeaways being delivered at 2am bright lights in my bedroom windows I don't mind people having a takeaway but show a little thought for others.Recently loud voices at four am then people coming to stay playing loud music very early in the morning ( two am)Being a shared drive parking in a manner that makes it difficult to use drive.Guttering falling down Stevenage branch notified months ago still nothing done in regards to this and other complaints now other neighbours have had enough and are complaining things like parking on the front lawn which now resbles a badly ploughed field.Landlord just as bad comments oh the tenants got issues it's upto them if they put the bins out (so rats are not a serious issue) loud music from car radios at two am is classed as anti social behaviour as stated if they want to eat takeaways about eight times a day that's fine but have some thought for the neighbours when ordering early in the morning this used to be the best area in the town with a five star rating now people feel their being pushed out by vermin.
Mark · 22 November 2023
★★★★★ 1/5
TrustpilotI feel that I have to write a review
I feel that I have to write a review. I was asked to provide proof of ownership from the Land Registry before they put us on the market? I’ve never experienced having to do this with any other Estate Agent before? Felt it intrusive and unnecessary, and too personal? Is this ethical? Is it permitted? I thought this level of enquiry was up to the conveyancing solicitor, only on agreement of offer from prospective buyer. During the time with this company, not one person turned up. We did have several appointments just no shows. I know it can be a challenge when viewers may book but not follow through but we gave up with these agents.
TTbuz · 20 November 2023
★★★★★ 1/5
TrustpilotNot trustworthy …
We applied to this company about a property we wanted to rent the day after it was advertised, when we finally got through to the office, they said they weren't arranging viewings at that time but they would keep us informed, the next day, this property was unlisted.We phoned the office and asked why and they said somebody had agreed to rent without viewing, how convenient!!!
Vic · 16 August 2024
★★★★★ 1/5
TrustpilotIf I could I wouldn't even give them…
If I could I wouldn't even give them any stars, I am a tennant from spalding branch and we have had problems after problems and takes ages for it to be "sorted" they send cowboy builders out that can't even do the job properly and the guy still hasn't gave us our money back, me my partner and our 3 year old son are currently sleeping in the living room as we can't even sleep in our own bedroom because of mould and damp, this started around the same time as last year. It is so cold we are using more heating then we should be, they say we are always waiting for the contractors to get back to them which can take weeks/months with no updat or no communication.
Sean · 13 November 2023
★★★★★ 5/5
TrustpilotCHARLOTTE TUNSTALL
WH BROWN gave me brilliant service and I cannot thank CHARLOTTE.TUNSTALL enough. Charlotte was always extremely helpful above and beyond her remit. A fantastic professional that has endeared the company to me. Thanks CHARLOTTE.TUNSTALL. God bless you Hannah Harris
Hannah · 10 May 2023
★★★★★ 1/5
TrustpilotThis company is absolutely hopeless
This company is absolutely hopeless. Unprofessional is an understatement. Chasing them for well over 3weeks to get back my tenancy deposit back and no one seem to be able to tell me when I can get my money back. I wish there was something less than one star.
George · 11 June 2022
★★★★★ 1/5
TrustpilotTotally poor
Totally poor, left me over 3 months without universal credit. Needed a letter with priof of what rent i was paying yet repeatedly fobbed off and lied to, when they finally did after 2 and a half months, the amount was incorrect, then the 2nd attempt was the first with the correct amount written on a post it note stuck on top of the incorrect amount. Took the local councils intervention to get a correct one. Totally unprofessional .
Robert · 30 November 2023
★★★★★ 1/5
TrustpilotDon't use them to "manage" your rental!
In August I decided to rent out my house. I was very nervous about the whole process as it was my first time and had 0 knowledge of what I needed to know as a landlord, so I decided the best road to take is to use an estate agent and pay them for the full management service...WRONG! I have had to chase the estate agents to sort out issues as I want to make sure my tenant is happy and looked after. I have been chasing since September and still not resolved. Their communication is poor and frankly I am disappointed in how once the contract is signed and you're paying their money, you don't hear anything from them...My tenant are also feeling the same way. Waste of money Don't do it!!
Zola · 7 November 2023
★★★★★ 5/5
GoogleAmazing team. Darcie helped us during our move and couldn't do anything more. So appreciative of everything she's done for myself and Nicole. If there was an issue with anything she would let me know and provide a solution and do everything in her power to help us get the property we wanted. Genuinely couldn't say anything negative about the service at all. Understanding and cooperative. Thank you so much!
Dom · 14 June 2021
Agent replied · 13 June 2024
Hello Dom, thank you so much for taking the time to leave a review with our team. We're so glad you were happy with the service, we'll make sure to pass this onto D'Arcie!
★★★★★ 5/5
TrustpilotThanks to Elliott Benson for helping me…
Thanks to Elliott Benson for helping me get my mortgage offer in 5 days, I always thought it would be so hard. With Tammy and Elliott at the other end of the phone, I was in my new home in 8 weeks. I couldn’t have done it without their help. Thank you so much guys!
Matthew · 18 March 2021
★★★★★ 5/5
TrustpilotJust sold my house with William H Brown
Just sold my house with William H Brown in Stevenage. Jack was very professional and super efficient. I had no success with Putterills so moved to William H Brown and had an offer within two days of being marketed. Highly recommended
Karen · 7 February 2023
★★★★★ 5/5
TrustpilotMassive thanks to Harry Hicks!
Massive thanks to Harry Hicks!My girlfriend and I were looking for a rental in colchester he showed my girlfriend the house and then was nice enough to wait for me to finish work 15 mins later so I could see it. Really refreshing to see him go the extra mile. Would happily use again, top work.
Harry · 27 October 2020
★★★★★ 5/5
TrustpilotGreat experience
Great experience! Staff very friendly and helpful. Explained me in details all the steps and answered all my questions. Really easy to arrange viewings, to arrange letting a property. Flexible people and happy to help. Many thanks to Andra, Eduard and Fabio!
Mr · 19 December 2022
★★★★★ 1/5
TrustpilotTo be very honest If I could I would…
To be very honest If I could I would give 0 stars.What an absolutely appalling service. I would never ever use this agent ever. I can only review as a buyer and not using their services myself as a seller but I honestly cannot believe the service or lack of service this agency has. They lied to me and my sales progressor and the whole chain involved for 8 months about a property we were purchasing. Telling us on exchange day that the house we were buying were actually still trying to get rid of tennants from the house their vendors were purchasing, Honestly awful service and Cliff ( office manager) has no people skills whatsoever he shared no empathy or compassion and just generally a real crap service. I have no idea how he got to that level of the business. When we did finally have to pull out of the sale I had zero contact from cliff. The only way I knew that cliff got my message was because I saw the house we had been buying for 6 months go back live onto rightmove. We experienced a completely different service from Haarts who are their local competitor and who would win my business over theirs every day of the week. Avoid.
Rebecca · 7 October 2023
★★★★★ 1/5
TrustpilotDO NOT HIRE WILLIAM BROWN IN DONCASTER
Hired to fully manage property. They are owned by a company called (sequence) who keep changing their name. Never did checks, left property in horrific state. unfit, unproffesional and should be removed without delay from all estate agent registers and have licences to practice removed. Reported to Ombudsman and watchdog as rogue traders. they will ruin your property, put in unsuitable tenants, unable to pay the rent, and not carry out checks. They dont do any work. A lot of they will do....turns out to be they dont do! Name and shame estate agents such as these about time the bad was weeded out of this unqualified proffession, there is site for this to warn others. stay well away from william brown in Doncaster, not fit to do any estate work, It shows that they dont need any qualifications to do this job, thats why you get bad and boy are they bad and very disrespectful in everyway. Hire at your absolute peril!
Johnson · 5 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
