William H Brown Doncaster reviews

★★★★★ 5/5

Trustpilot

Swaffham Branch

Cannot fault the team who handled our sale.Special shout out to Bradly and Tony.Very pleasant and professional service from start to finish.From Natasha who valued the property who convinced me our house was worth more than I thought.They sold our house to the first buyer in the door within 2 hrs of it going on the market :-)They also acted as a buying agent for us for our ongoing purchase (without charging more) negotiating on our behalf and achieving a discount and taking away a lot of the stress.Through to the property progression team who always kept us informed along the way.We were in a pretty stressful chain that unfortunately collapsed at one point due to someone in the chain pulling out at the last hour before completion, but Bradly was fantastic, speaking to the people in chain and getting everyone to take some breathing space whilst the chain was linked up again, which fortunately happened a week later.I really cannot fault the level of service that we received and would not hesitate to use them.Thank You William H Brown Swaffham

Matt · 10 March 2021

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase.

ANDREI · 12 September 2026

★★★★★ 5/5

Trustpilot

William H Brown Dinnington

From start to finish they provided a fast efficient professional service. We dealt with Jane and Elle and both were excellent. Our buyer was constantly contacting them with questions (daily at some points) and they handled this excellently, kept us informed and our buyer happy making the process as smooth as possible. If the other estate agents in the chain had been as good we would have had a stress free sale and purchase. Cannot recommend them highly enough. Would happily use again

Richard · 22 February 2021

★★★★★ 5/5

Google

Great service and quick at finding new tenants for our house. Professional and very helpful. Highly recommended.

Pawel · 16 December 2025

★★★★★ 1/5

Trustpilot

Worse estate agent I have ever used and…

Worse estate agent I have ever used and I have used a lot. No communication or selling skills.The Valuer was great Jennifer and then she went off on maternity leave. The rest were useless.

Talenteyed · 8 December 2024

★★★★★ 1/5

Trustpilot

Would Never Reccomend

Agency was very difficult to communicate with. The person handling our case was never available and messages to them were never passed on. Our landlord told them to release our deposit in full straight away and it took them 5 weeks to get it to us. This was with many phone calls and emails inbetween which received little response. Our landlord actually moved to a different agent part way through the year because of how difficult they were to deal with. Many friends have had negtive experiences with W H Brown too so I am aware that this is not a one off. Would never reccomend.

Abi · 17 October 2020

★★★★★ 1/5

Trustpilot

William H Brown in howden.

William H Brown in howden.I went to view a flat to rent in August, all was well, I put an application through and waited. Eager I called everyday asking if there was any news, until the 2nd of September. Which is when o got a call from the MANAGER of William H Brown telling me I had been accepted. (Baring in mind I was crying down the phone of happiness, thanking this man for the help so he could obviously see how happy I was I THOUGHT I’d got it.) Everyday after that I called asking what and when would be the next steps (again baring in mind I was asking things like when corporate do get in touch with me how long will it be until I can move in and the people at William h brown would say every time they would give me the same answer “ Corporate is now dealing with this so you will have to wait for them to call” . Until Monday the 7th when I finally called and said right this is abit silly now who is corporate and how do I get in touch with them.They then told me it goes through corporate then to a company called savilles. Savilles who where a much more professional agency then told me what was really going on and they told me I hadn’t been accepted for this flat just my application. I then called the MANAGER of William H Brown howden and he was VERY VERY RUDE! I called saying I wanted to complain as I had been lied to he rudely replied “no you haven’t cause I was the one who told you JUST your APPLICATION had been accepted if you’ve misinterpreted that that’s on you”. HE NEVER told me any information he and his team had many times to say to me “hang on you haven’t been accepted for the flat just your application” I then got angry and swore ONCE he then again was so rude and began shouting down the phone “DO YOU WANT ME TO CLOSE YOUR APPLICATION!?” Repetitively until I had to listen and say “well do you want to cancel my application because at this point it seems that’s what you want to do!!” I said to him “if you were in my position you would be acting the same way” he then rudely stopped me talking again and said “ NO YOU DONT KNOW ME SO DONT YOU COMPARE YOURSELF TO ME” as this whole conversation is going on he then again rudely stops me to SWEAR at his own staff presumably because they heard all the shouting and stopped working. This man to say he is a MANAGER was so very unprofessional! I’ve never come across such a rude, not bothered Agency ever! He also told me if I complained about him it would slow my process down to getting a flat which was a big lie!!! The only time I got any information was when I actually kicked off! And that’s only because the top company Savilles had heard of what this manager had said and they didn’t want him to represent them like that. So they took over my application and have been a massive help and very kind ever since. I CANT STRESS ENOUGH HOW RUDE THE MANAGER OF THE HOWDEN STORE WAS! He did NOT deal with the situation professionally at all! I felt I dealt with it better and I’m 23! I also had another agent from there ignore me completely as he gave me his work whatsapp contact number and just ignored me!! Very unprofessional.

RUDEHOWDENMANAGER · 10 September 2020

★★★★★ 5/5

Trustpilot

W H Brown, Estate Agent's, Doncaster

From the initial phone call to arrange the valuation, throughout the selling process, the team at William H Brown, DONCASTER office, have been superb. Oliver came and carried out a valuation, and discussed options in depth. Due to the house being vacant, and our commitments, all viewings ( and there were many, arranged straight away) were carried out by the office and we were kept fully informed by Jess of feedback and offers. Everything that we were told, happened, as they said it would in terms of the process and timescales. The promotion of our property on the website was very impressive, with video footage- the team could have not done more to promote it. Phone calls/ emails were dealt with quickly, with honest and clear answers. Jess was particularly outstanding in the whole process, and kept us informed at every stage, and helped escalate the sale through to completion. Definitely a 5* service from her. Thanks Jess !

F · 9 September 2020

★★★★★ 1/5

Trustpilot

Worst estate agency in England

Dear friends, AVOID. AVOID AVOIDI wanted to buy a property in Askern DN6 .I went to view a property they never told me they had an offer and advertise it at £120k and after viewing I placed n offer and now they say I need to bid over £120k if I want to buy that property . So I bid £125 and my offer is accepted . Now comes the trap .They want me to pay £1200 and use their own mortgage advisor Julie Haigh and I told them I have my own mortgage advisor and as he charges no fee from me and gets commission from the Lender I won’t loose any money because if Miss Julie haighs lender denie me a mortgage deal they won’t refund me their fees and I’m stuck with William h brown .Now as soon as I say I have my own mortgage advisor they try to scare me like “ I’ll loose the property nd will never get a mortgage from my mortgage advisor. I doubted them and checked there reviews and to my shock they have 71%. 1 star And 24% 5 star rating That tells it all.I know people will still fall in there trap like I would have but I would only tell them that please change your way of practice.Most of us work hard for money but I think most of William H Brown employees tell lies nd take peoples hard earned money . Just be honest and don’t lie to ur landlords nd customers, sellers , buyers or tenants then u won’t have a single negative review..I think the people who have given them 5 stars are there friends Untill they change the way they practise AVOID Avoid Avoi Thank uNarender

Narender · 12 December 2024

★★★★★ 1/5

Trustpilot

I’ll let my review speak for itself.

Ensured the house we were viewing was of a certain standard, clean and hospitable. “Doesn’t need new carpets or to be painted, just a quick clean”. photos of different property on the listing. They called us the day before viewing and said that there was other people interested so that we would pay the holding deposit as they knew we were desperate to find somewhere. House was vile, rotten doors, dog urine on carpet, stunk and just generally in a bad state of repair. I called the next day to ask for the deposit back. They hadn’t even seen the property in 6 months. Took about 25 minutes of them trying to make me accept the property until they finally said they would refund after I threatened court action. I’m pretty sure what they did was illegal. If not then just extremely unethical. Oh and now I’m being bombarded with numerous emails, phone calls and texts a day about the property everyday. Avoid this company.

Mr · 1 July 2020

★★★★★ 5/5

Google

Excellent service provided by William H Brown, being a first time buyer the daunting task of the purchase and understanding the process was dealt with very clear and concisely by Suzanne Mungaro who was our point of call from start to finish. Suzanne and her team were very proactive and responsive to any issues and always easily contacted when needed, they would phone or email regularly to give updates and also offered numerous benefits such and conveyancing and Morgage deals through the company. Overall a 5 star service.

MrJamesrussell89 · 14 June 2020

★★★★★ 5/5

Google

The team at William H Brown (special shout out for Olivia!) have made, what to us is quite a confusing, daunting process (newbies to this!), so much more easier than expected! Having dealt with them previously when viewing a different property, as soon as I saw our ideal house was using them I knew things were going to run smoothly. Olivia has been so accommodating working around us and being at the other end of a phone call when we didn't understand something! Thank you for everything x

Meg · 14 June 2020

★★★★★ 5/5

Google

Throughout the process of viewing, sending in applications for, and being accepted for our first home - the standard of service from Olivia has been second to none. Very friendly and helpful during our meeting at the agents, and equally so over email - very prompt too. Olivia was diligent and considerate enough to provide constant email updates with the progress of our applications and facilitate us in any way we needed throughout the whole of the interactions we had with her. Be more like Olivia. Thanks, Connor & Leanne

Connor · 14 June 2020

★★★★★ 5/5

Google

My recent tenancy application was handled by Olivia Graham, who I know was very busy covering Liz`s branch during my application process. A tenancy application process itself can be an extremely frustrating and stressful experience, particularly if there are factors which are out of the norm'. This was a very well handled experience for both myself and my joint tenant. Olivia was very professional, moreover, caring! She understood where disabilities have to be factored in, transmission of correct and detailed explanation to Landlord is important. Olivia was considerate, respectful and caring, going that extra mile to ensure a sound contract between Landlord & tenant. The result is, we now look forward to our move in date. Sincere thanks to her, Liz and the Team at William H Brown.

Andrew · 14 June 2020

★★★★★ 5/5

Google

Great service! Darcie is very helpful goes above and beyond to help with any issues that I have very happy 😊 …

Lauren · 17 October 2023

★★★★★ 5/5

Google

Can’t thank Darcie enough for making our renting process so smooth. She was thoroughly professional and prompt with her responses. Can’t recommend enough!

Suleman · 17 September 2023

★★★★★ 5/5

Trustpilot

I recently bought a house from William…

I recently bought a house from William h brown through the corona virus period I dealt with Shelby who works there.From start to finish she was absolutely amazing and helped me and kept me up to date with the whole progress even when she wasn’t working. I can’t thank her enough for everything she did for us. I will defo be using them in the future for buying and selling any properties we have. Thank you again Shelby X

Sammy · 16 June 2020

★★★★★ 5/5

Trustpilot

Highly Professional Service & Result

I've been a landlord of a property in Doncaster for 15 years and hands down my recent experience with Steve Liddicoat (Lettings Manager of William H Brown) has by many many light years surpassed my previous poor experiences with other Doncaster Lettings Agents. Steve has gone above and beyond and delivered first class customer service and a superb level of professionalism throughout. From the initial meeting and appraisal, to instruction, to marketing, referencing and to the new tenant being in my property, the entire process has taken just 2 weeks. I'm now receiving £50 more pcm rental income and have total confidence that should there be an issues down the line that these will be resolved to a high professional standard.I can highly recommend Steve and his team to other landlords (and tenants). Steve's level of service will transform the local market and offer a high quality service that's so badly needed.

Catherine · 1 February 2020

★★★★★ 1/5

Trustpilot

Poor unprofessional service

Personally after my experience with William H Brown Doncaster I would NOT recommend this estate agents to anyone.

Paula · 19 July 2026

★★★★★ 1/5

Trustpilot

William H Brown took over the letting…

William H Brown took over the letting and estate agency I was using to rent my late parents flat.Beware, they have a Rent and Legal Protection option on their lettings contract, but if you then decide you no longer want them to manage the let for you this policy is 'non-transferable' .When I queried why this was not explained I got this response:-'All of the insurance products we sell are on a non-advised basis'so they do not want to know.To add insult to injury their 'complaints procedure' email has BLOCKED my complaint email 3 times with the following messageYour message to Customerrelations has been blocked. See technical details below for more information. The response from the remote server was:550 5.4.1 Recipient address rejected: Access denied [AM5EUR03FT003.eop-EUR03.prod.protection.outlook.com] so delaying tactics meaning I have to send it recorded delivery snail mail.A typical big company attitude, have now found out they are a subsidiary of Sequence Homes so part of the Connells group.

Lavender · 22 November 2019

★★★★★ 1/5

Trustpilot

Absolutely horrendous service

Absolutely horrendous service, all talk and no follow-through.

Ryan · 21 September 2026

★★★★★ 5/5

Trustpilot

After recently dealing the Broxboune

After recently dealing the Broxboune, Hertfordshire branch for my Son’s first mortgage with Ricky and the purchase of his first property, my Son & I are both very happy with the level of service and Ricky’s attention to detail was second to none. He certainly went above & beyond!Ricky was extremely helpful, as not only did he explain the entire mortgage process to my Son but he gave his time and expertise to secure my Son’s purchase. I would highly recommend his services to anyone and my Son will be highly recommending him to his friends.

Vickie · 7 October 2019

★★★★★ 1/5

Trustpilot

Garbage wh brown Doncaster

What can I say about this company in Doncaster. I bought a ground floor flat and the flat above me only 2 high was bought by someone on a normal mortgage to let out, so far I've had a drug dealer illegal immigrants and now someone who's a self employed painter and decorator. Iv had these issues out with brown who say it's not their responsibility and to get local authorities out for the constant banging from upstairs, smoking canabis on my doorstep, fag burns in my window sill sat outside talking while 2am when I'm up every day at 6 for work. They are quite happy to take the rent percentage but ask them anything else and you've no chance. How does someone get away with storing paint in a flat and tools, I mean how would someone go on in a fire situation. All I can say is that they rent out to anyone they can regardless of the strain in other residents mental health. I wouldn't use these if they were the only ones in my area. Totally disgusting un professional attitude. I'm having to move now at 56 and I own it I don't need this garbage. Only put 1 star or it wouldn't let me review otherwise it would be minus 5.

Darren · 10 November 2024

★★★★★ 1/5

Trustpilot

Appalling costumer service.

Irang to try to book a viewing but all they were interested in was to offer me a broker and to get my email address. They said they will get in touch with the owner to arrange the viewing and will call me back. Nobody rang me so I called them again after two days and it was the same they said will sort out the viewing and call me back. Another two days have past and still no one got in touch about my inquiry. Appalling customer services.

Gabriel · 7 November 2024