Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid at all costs
Avoid at all costs, don't do what they say they are going to do, complete waste of time, told people viewing no need to remove shoes before entering my house even when they asked if they have too "just rude" didn't get the right type of people viewing one couple didn't even want this area they wanted about 5 miles away! Promised an open day that never happened. Now getting threatening letters about payment for an EPC they had already been given card details for payment, phoned 3 times no response just more threatening letters in the post, absolute shambles!
G · 18 January 2024
★★★★★ 1/5
TrustpilotAvoid at all cost!
It took us over a week to get a viewing of a house that we planned to buy. On the day of the viewing we had agreed to meet the agent outside the property. It was obvious it was a house of multiple occupation because when the agent failed to turn up we knocked on the front door. The estate agent had not told us the house was occupied and had no good reason for not showing up to show us round. I would advise to avoid these people if possible.
David · 31 December 2023
★★★★★ 5/5
GoogleAll the staff are lovely! Very helpful x
Bethany · 17 August 2025
Agent replied · 17 April 2026
"Thank you for your kind words! We strive to provide outstanding customer service and we're thrilled to hear that our staff were helpful. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotDon’t bother
Don’t bother, looked at a house that turned out to be rubbish anyway and they won’t leave you alone after getting details to see if they can sell you something or sell your property even if your not interested. They will call every week to annoy the hell out of you. Even kept calling when I was arranging my dad’s funeral!
Chih · 2 November 2019
★★★★★ 5/5
TrustpilotOllie and Tom - Great guys!
Ollie and Tom have been brilliant throughout the process of finding a rental for the needs we were looking for.
Amy · 10 February 2026
★★★★★ 1/5
TrustpilotStevenage branch is a waste of time…
Stevenage branch is a waste of time recently a neighbour sold up and moved the new owners have decided to rent the property out for two years.Problems started to arise about a month after tenant moved in bins not put out prefers to hire a skip ( what do you pay council tax for) takeaways being delivered at 2am bright lights in my bedroom windows I don't mind people having a takeaway but show a little thought for others.Recently loud voices at four am then people coming to stay playing loud music very early in the morning ( two am)Being a shared drive parking in a manner that makes it difficult to use drive.Guttering falling down Stevenage branch notified months ago still nothing done in regards to this and other complaints now other neighbours have had enough and are complaining things like parking on the front lawn which now resbles a badly ploughed field.Landlord just as bad comments oh the tenants got issues it's upto them if they put the bins out (so rats are not a serious issue) loud music from car radios at two am is classed as anti social behaviour as stated if they want to eat takeaways about eight times a day that's fine but have some thought for the neighbours when ordering early in the morning this used to be the best area in the town with a five star rating now people feel their being pushed out by vermin.
Mark · 22 November 2023
★★★★★ 1/5
TrustpilotI feel that I have to write a review
I feel that I have to write a review. I was asked to provide proof of ownership from the Land Registry before they put us on the market? I’ve never experienced having to do this with any other Estate Agent before? Felt it intrusive and unnecessary, and too personal? Is this ethical? Is it permitted? I thought this level of enquiry was up to the conveyancing solicitor, only on agreement of offer from prospective buyer. During the time with this company, not one person turned up. We did have several appointments just no shows. I know it can be a challenge when viewers may book but not follow through but we gave up with these agents.
TTbuz · 20 November 2023
★★★★★ 5/5
GoogleGreat staff, super helpful and informative.
Theo · 23 August 2025
Agent replied · 22 December 2025
We're thrilled to hear that our staff was able to provide you with exceptional service. It's our goal to ensure all of our customers feel supported and informed. Thank you for your kind words! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GooglePlease do not use this company if your selling your house they will come and value your house at a high good price then when somebody views they call you and lie to lower the price but as I wasn't in a hurry I left it at their value and got it then money is put in their account for interestNegativeProfessionalism
Richard · 26 October 2022
Agent replied · 25 October 2024
Hi, thank you for taking the time to provide our William H Brown team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk then we will be more than happy to help you.
★★★★★ 1/5
TrustpilotBought a flat in Doncaster to live in…
Bought a flat in Doncaster to live in from a marriage break up these in Doncaster started managing the rent from the flat owner above me. Promised me they would get good renters told me if I need to complain get in touch ASAP. Well I've been in touch as the renters are a foreign couple banging while 4am.what was their reply.. As expected we can't do anything get the council in. Yet again superceded by the influx of foreigners into this country. Live and work all my life now this. Tell you anything to shut you up. Next steps I'll have to do myself. All smoke and mirrors. Use another company...
Darren · 19 November 2023
★★★★★ 1/5
TrustpilotMy recent email to WHB can show you my…
My recent email to WHB can show you my frustration level.
Zeeahan · 21 April 2026
★★★★★ 1/5
TrustpilotIf I could I wouldn't even give them…
If I could I wouldn't even give them any stars, I am a tennant from spalding branch and we have had problems after problems and takes ages for it to be "sorted" they send cowboy builders out that can't even do the job properly and the guy still hasn't gave us our money back, me my partner and our 3 year old son are currently sleeping in the living room as we can't even sleep in our own bedroom because of mould and damp, this started around the same time as last year. It is so cold we are using more heating then we should be, they say we are always waiting for the contractors to get back to them which can take weeks/months with no updat or no communication.
Sean · 13 November 2023
★★★★★ 5/5
TrustpilotCHARLOTTE TUNSTALL
WH BROWN gave me brilliant service and I cannot thank CHARLOTTE.TUNSTALL enough. Charlotte was always extremely helpful above and beyond her remit. A fantastic professional that has endeared the company to me. Thanks CHARLOTTE.TUNSTALL. God bless you Hannah Harris
Hannah · 10 May 2023
★★★★★ 1/5
TrustpilotThis company is absolutely hopeless
This company is absolutely hopeless. Unprofessional is an understatement. Chasing them for well over 3weeks to get back my tenancy deposit back and no one seem to be able to tell me when I can get my money back. I wish there was something less than one star.
George · 11 June 2022
★★★★★ 1/5
TrustpilotNot trustworthy …
We applied to this company about a property we wanted to rent the day after it was advertised, when we finally got through to the office, they said they weren't arranging viewings at that time but they would keep us informed, the next day, this property was unlisted.We phoned the office and asked why and they said somebody had agreed to rent without viewing, how convenient!!!
Vic · 16 August 2024
★★★★★ 1/5
TrustpilotTotally poor
Totally poor, left me over 3 months without universal credit. Needed a letter with priof of what rent i was paying yet repeatedly fobbed off and lied to, when they finally did after 2 and a half months, the amount was incorrect, then the 2nd attempt was the first with the correct amount written on a post it note stuck on top of the incorrect amount. Took the local councils intervention to get a correct one. Totally unprofessional .
Robert · 30 November 2023
★★★★★ 1/5
TrustpilotDon't use them to "manage" your rental!
In August I decided to rent out my house. I was very nervous about the whole process as it was my first time and had 0 knowledge of what I needed to know as a landlord, so I decided the best road to take is to use an estate agent and pay them for the full management service...WRONG! I have had to chase the estate agents to sort out issues as I want to make sure my tenant is happy and looked after. I have been chasing since September and still not resolved. Their communication is poor and frankly I am disappointed in how once the contract is signed and you're paying their money, you don't hear anything from them...My tenant are also feeling the same way. Waste of money Don't do it!!
Zola · 7 November 2023
★★★★★ 5/5
GoogleWe have been so grateful for all the help and support from the team throughout the sale and purchase of our new home. It was a rather long process but the team kept us updated throughout. We 100% recommend them for your sale or purchase! Thank you!
Charlotte · 30 November 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotThanks to Elliott Benson for helping me…
Thanks to Elliott Benson for helping me get my mortgage offer in 5 days, I always thought it would be so hard. With Tammy and Elliott at the other end of the phone, I was in my new home in 8 weeks. I couldn’t have done it without their help. Thank you so much guys!
Matthew · 18 March 2021
★★★★★ 5/5
GoogleAll staff were friendly and helpful - couldn’t have asked for a better experience as a first time buyer.
Tom · 16 March 2025
Agent replied · 22 April 2025
Thank you for your thoughtful 5* review Tom! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotDidn`t go with these after they priced…
Didn`t go with these after they priced our house very low, I assume because they wanted a sale in there Doncaster mexborough branch, fees were also much higher than some others,
A · 23 October 2025
★★★★★ 5/5
TrustpilotJust sold my house with William H Brown
Just sold my house with William H Brown in Stevenage. Jack was very professional and super efficient. I had no success with Putterills so moved to William H Brown and had an offer within two days of being marketed. Highly recommended
Karen · 7 February 2023
★★★★★ 5/5
TrustpilotMassive thanks to Harry Hicks!
Massive thanks to Harry Hicks!My girlfriend and I were looking for a rental in colchester he showed my girlfriend the house and then was nice enough to wait for me to finish work 15 mins later so I could see it. Really refreshing to see him go the extra mile. Would happily use again, top work.
Harry · 27 October 2020
★★★★★ 5/5
TrustpilotGreat experience
Great experience! Staff very friendly and helpful. Explained me in details all the steps and answered all my questions. Really easy to arrange viewings, to arrange letting a property. Flexible people and happy to help. Many thanks to Andra, Eduard and Fabio!
Mr · 19 December 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
