Trusted Agent profile · Doncaster
★★★★★
1,565 reviews across 2 platforms
Units 4 & 5, Kingsway House, Doncaster, DN1 3NX, DN1 3NX
William H Brown's office in Doncaster, at Units 4 & 5, is rated 2.6 out of 5 across 1,565 reviews on two platforms, including 363 Google reviews rated 4.4.
Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
1/5
TrustpilotTerrible
Terrible. Left us without heating for six weeks. Then served us notice! A very worrying time this Christmas with having to find a new home, and with a disabled child to boot. In the middle of an omicron surge. Very stressful. Definitely do not use these awful agents to let your house or rent from. They do not reply to emails, texts anything and do not listen to reason.
1/5
TrustpilotAVOID AVOID shocking service insist on…
AVOID AVOID shocking service insist on you accepting offer tell you your buyers in excellent position for quick sale and over 6 weeks later buyers still not got mortgage offer, tell you they will call you back they DONT 9/10 , said to manager I’m paying for them to a job I don’t expect to keep chasing them up and get told well you haven’t paid yet , really but I will be paying £4200.00 on completion. Recommend solicitors for you and all they do is ring you asking for extra payments that are not even mentioned in the small print ie my property has 2 land registry numbers they wanted an extra £200 because of this , you are paying the estate agents for basically nothing and all you get is stress stress and more stress
1/5
TrustpilotWill NEVER use Willian H Brown again
Will NEVER use Willian H Brown again, as a tenant. Our landlords also agree they will not use the company again and are actively looking to use someone else. POOR management and organisation, no one ever knows what’s going on when we call to chase things up. We have had people come to view the property we were still paying rent on and living in, with no confirmation or even knowledge this had been arranged. Viewers turned up on the day we were moving out of the house, William H brown didn’t even know we were moving out!!! We now have accusations of being in arrears, despite having proof of how much we were told we had to pay (due to leaving the property half way through the month). Our bond is not being released because of this, over two weeks ago we left the property and still no sign of the £950 being sent back. None of the departments have a clue what they are doing. Very frustrating
1/5
TrustpilotI would like to leave a review of my awful dealings with William h borwn/ sequence
I would like to leave a review of my dealings with sequences regional manager Rob Jenner of renting a property from him- we signed a years contract in September through William h brown after asking for 2 years but this was refused, our moving in date was 23rd September & on the 18th September we were told this had to be pushed back to the 30th with less than a weeks notice impacting us & the tenants due to be moving into our previous property with no explanation other than Rob wasn’t able to get painting done the weekend before so we were to put up with it or be refunded & not move less than a week before our old tenancy was ending! since moving in we have had to ask for some repairs to be carried out for example live wires under the kitchen sink, heaters not working & a faulty electric shower box which I quote the electrical we were about a week away from a fire or someone getting hurt, 2 weeks ago the washing machine broke & I have been chasing since then after having somebody out to confirm it wasn’t a blockage or anything we had done the drum has broken this has still not been fixed or much contact as to when I can expect not to be without a washing machine with 2 working adults & a 2 year old child in the property & all while this isn’t done we have been served notice to leave the property after asking for an update on the washing machine I think it’s disgusting from someone who works in this industry to treat their tenants this way so I recommend not renting from their employees maybe their landlords might hopefully care about their tenants safety not just making money. I would add we have always paid our rent & the property is in a cleaner condition than we were given this
1/5
TrustpilotI'm a landlord of a flat managed by…
I'm a landlord of a flat managed by WHB. They recommended me moving up company as a tenant. It turned out that this is a caring company for housing antisocial behaviour people. The person living in my flat has torn it apart and damaged my neighbours flat too. This person breached the contract by smoking in my flat and also by their antisocial behaviour. WHB said, I have to hire a solicitor to evacuate him and we are not responsible! AVOID BY ANY MEANS! They are useless
2/5
TrustpilotAlways check interest rates with your…
Always check interest rates with your current mortgage provider as the brokers in william h brown will try their best to switch you to another provider to cash in on fee that banks pay them for attracting customers.
1/5
TrustpilotNot sure I like being told that only…
Not sure I like being told that only using there in house mortgage team to be in there opinion - A strong position to offer. Very pressured into this unlike any other agents we have dealt with. Also the least flexible I have spoken to regarding viewings.
1/5
TrustpilotBE WARNED
I rented a house through wh brown and have to say worst unproffesional people out i would advise anyone to avoid. Since xmas they took three months to mend a broken fence panel and had a call two weeks after i had left to say they would come and mend the broken shower i had reported in dec the previous year and reminded them about ever since till i left at end of april.The are now telling me i owe unpaid rent which is ironic when i paid 6 months upfront and left on the end of contract date. They are claimimg things are dusty and the lawn long when they have took two and a bit weeks to inspect the property since i left. And trying to claim unimaginable things. They just sum upto con artists and need to be avoided. As far as i am concerned they should be struck off from renting so others dont have to go through the stress they have unessasarily caused and maybe a court case to come. BE WARNED NOT TO USE
5/5
GoogleThe women who did the showing was lovely, answered all my questions was nice to my mum who wanted to come and have a look with me but struggles with stairs. I was kept up to date through out the process and love my new flat. Thanks William H Brown
5/5
GoogleWhether it was the initial valuation by Tracey or the sales progression by Sarah, the service was outstanding. Our queries were promptly and professionally dealt with and the whole experience made us so very grateful that the staff were on our side throughout the sale. Thoroughly and highly recommend unreservedly.
1/5
TrustpilotWe used W H Brown to rent a property…
We used W H Brown to rent a property from for a year, after 8 months we bought our own and decided to stay where we were renting and do some renovation work on our own house.We then got an email from Sequence(head office?) as the tenancy was a couple of months from the end asking if we intended to extend it. We explained that we had bought a house etc and we would go on a month by month agreement until the work was done on our house.Less than a week later they issued us with a section 21 notice, ie they effectively evicted us because we wouldn't sign up for a year. Because of this we've had to pay our builder to do extra work and a decorator as there was no way we could've got the work done just on weekends which is what we intended.I'll never ever trust this company again, nor will I ever recommend them to anyone.
1/5
TrustpilotDREADFUL !
They had our property on sale for two weeks, before we took them on as estate agents, they gave us a " market review" which states in black and white that they had over 100 interested buyers in properties exactly like yours.1.They charge " extra" for floor plans, and other reports, and "professional photos "2.They do not get back to you, or if your lucky they email you back 24 hours later.3.They are closed Sundays 4.At 10am on a Monday morning, they havent even booted up their computer .....5.Terrible photographs of the house..6.Our home is 2.5 years old, looks like a show house and art gallery, and not one buyer through the door in the first two weeks!7.One "potential " buyer that probably never even existed, never turned up on the day, and we didnt even get a call to say they were not coming !8.DREADFUL , DREADFUL ,DREADFUL !
1/5
TrustpilotWorst disorganised Letting Agents
This is the worst Letting agent I have come across. Each tenancy is dealt with by multiple people at multiple remote and local sites and one doesn't know what the other is doing. Difficult to pin down who is responsible for what as they don't take any responsibility. Every tenancy is on arrears from first month. Local agent doesn't know anything about the rent collection or arrears and they don't deal with it. It is dealt with somebody in a remote site who will not respond to your emails or calls and will send only letters to you that there are arrears. These people have no contact with the tenant and can not account even the rents paid properly. Tenants have complained that they were unable to get any response from the agents when they wanted to contract them to pay rents. Avoid at any costs
1/5
TrustpilotI've never been made to feel like such …
I've never been made to feel like such a second class citizen than trying to rent through these people. My husband and I sold our house had nothing lined up thought we'd rent for a while we both are full time employer earn good money. William h Brown wanted to know the ins and outs of a ducks bottom even access to my husband's HMRC account we would have happily paid 6mths upfront. Their communication I poor unless they want monies for over inflated searches and admin or trying to sell you sky and broadband. Never never again avoid!!!!!
1/5
TrustpilotAvoid WHB
William H brown is the least professional organisation I have ever dealt with. Problems are listed: -High admin fees even with mistakes on invoices and tenancy agreement -Lied about emails they sent me in the past -Promises never delivered including promised call backs numerous times and to arrange viewings-Failed to give viewings. I travelled 7 hours from Devon for a viewing they said they would deliver. They didn't. -Viewings for next tenants turned up unannounced. Avoid this agency.
1/5
TrustpilotBullying, threatening and high pressure selling - All under one roof!
We brought through William H Brown about 2 months ago and I have never met such pushy and nasty people. Right from putting an offer in they suddenly became turbo charge in getting their hands on their commission. I was getting 4-5 emails every day demanding that I get in to the mortgage broker, shortly followed by threats that the seller would be pulling out as we hadn't exchanged and they were keen to remind us how privileged we were that they were they ones saving us from loosing everything! AVOID AT ALL COSTS
1/5
TrustpilotHad a few dealings with Browns at …
Had a few dealings with Browns at various locations and I am moved to warn anyone interested enough. I think that job applicants have to pass a "School of Sharp Practise" exam to work there. They all seem to be cloned in Corporate B.S. Sequence, who I believe to be the parent Company, should be ashamed but I suspect the opposite is true .I have bought from them, sold through them and have rented-out through them and In all good conscience I advise you to avoid this agency at all costs as they are truly unfit for purpose.
1/5
GoogleWords fail me with this agent. The lies I have been fed from them from making my very first offer on a property I should be entering completing on the 19th may 2017. First they said my offer had been declined. I was in a position to know the vendor wasn't able to respond my offer within the time period they called me back and said declined. At this point I told them they were liars for the above reason. I upped my offer some time later and this was accepted. Some 11 weeks later no sold banned on the property. I had to call them as their website and right move were still actively mart keying the property. This was after duvets had been completed. Today I have received a call saying there's a problem with the chain and we will not be completing on the 19th. To my astonishment I'm informed the 3 RD person in the chain have had their mortgage offer withdrawn. ????? I said you must be mistaken I'm not in a chain. Guess what. I am. Only me and my solicitor were not aware of this small fact. I signed the exchAnge of contracts yesterday. No chain. I have called my solicitor who confirms he has had no notification of a further person in the chain . Browns have basically called me a liar and I quote Jess from the company who said "we informed you on the 4 th April" Really WHBrown , then please explain how my solicitor also has no knowledge of this. I am in total disbelief , so shocked by their behaviours.
1/5
TrustpilotA truly awful experience from the St Albans branch
Having invited William H Brown to value our humble 2 bedroom flat in St Albans in mid 2017 I was incredibly impressed with Elliot's sales pitch (which was excellent) and for this he should be commended, however MY mistake was believing it. Individually, everyone at the branch is pleasant enough but collectively it is a circus, and the joke it seems is on us. As soon as we signed on the dotted line the lack of communication was breathtaking, and without listing and boring the reader with the numerous examples - it was nothing short of calamitous. I complained at a very early stage to Phil, the branch manager, (who again was pleasant enough) about the lack of, or simply no communication from the staff who were dealing with our sale. It was negligent at best and almost comedic at worst, but of course we weren't laughing. From the outset getting a member of staff to 'actually' call you back with feedback from viewings or the simplest question was a task in itself.Eventually we got an offer, we feel in spite of the agents, not because of them, which we chose to accept. Again we don't feel we were given the full facts of the offer which eventually fell through. It should be noted we don't feel our chain collapsing was the agents fault in any way - but we didn't realise we WERE in a chain! it was sold to us a "cash buyer with no mortgage!" Only when the house of cards began to crash down were we told their home was in a chain, a full 7 weeks after we had accepted.Again, when the ill fated sale was 'progressing' getting any sort of response from them was incredibly difficult and frustrating beyond belief, we were doing ALL the chasing and from an early stage my wife and I felt 'something' wasn't right. we were proved correct.In summary, this is not in any way sour grapes, I complained to Phil about his staff and lack of customer contact skills long before we ever had an offer, and the miserable level of service simply continued up to and including the moment our sale fell through. We of course are licking our wounds and counting the financial ramifications of poor advice and miscommunication.Our perception is that this company have properties on their portfolio that far exceed the value of ours, and they simply couldn't be bothered to treat us, or our sale, with the attention to detail it, or we deserved and therefore we all lost out! I can not recommend William H Brown in any way and would strongly advise you think very carefully about marketing your property with this company, and would remind the staff of William H Brown that rightly or wrongly perception is all!To conclude and to be fair, I take responsibility for making the decision to enter in to the contract with these agents, and again make the point I was taken in by a slick sales pitch. I would remind the reader to do your homework before committing to an estate agent and not make the mistake I obviously made. Selling and buying a home is the most stressful of times and in my experience this company will only add to it.Thank you for reading, you have been warned.
1/5
TrustpilotAVOID AVOID AVOID!!!!!!!
Absolute w***ers!!!! Upon applying for tenancy I had to do their admin for them! Even though I paid a large admin fee! I had to draw up my own authority to disclose contract to send to the council to release my reference to William H Brown, the lady at Bassetlaw council who I spoke to said in the 35 years she had worked there she had never heard of a tenant having to do such a thing, and it's always the estate agents who do it. We've paid our rent on time every month for the past two years, without exception! Yet every month without fail we receive letters, emails, phone calls, saying we are in arrears, and we tell them every time that it's been paid, they take one look on their computer and see it has in fact been paid! I understand oversights happen, but every month? What a joke! Also they will not leave us alone! Wanting to send people round to do this and that all the time! They want to do inspections every 3 months! Which I find a complete invasion of privacy! The snotty pr*ck that comes round wants to poke around in my bedroom and everything! Absolutely disgusting service from these clowns! I urge anyone looking to buy, sell or rent a property to avoid William H Brown at all costs! AVOID AVOID AVOID!!!!!!!
1/5
Trustpilot.Should have no stars
.Should have no stars! No communication and young inexperienced staff.Luckily We agreed only 3 months contract.We were taken onto their books with a wave of false promises yes we have loads of applicants for your house,it will sell at that price etc.We were conned into going for one of their corporate online extra pro packages which is their way of getting £130 upfront so when they dont sell your house (which they probably won't) they get to keep the money.This entailed a supposed professional photographer, anyone could take better photos with a phone!.As a business they use the splatter gun approach where you take on so many properties that percentages dictate you must sell some and the rest of your vendors will inevitably fall by the wayside.I feel I have wasted 3 months of potential selling time by entrusting my house to amateurs to sell, DO NOT USE!!!
1/5
TrustpilotDO NOT USE - Deceitful and awful customer service!
I wish I'd read some of these reviews before deciding to put my house on the market with William H Brown in Suffolk. Very pleased with the first few weeks when we received two very good offers, however after that the communication rapidly went downhill. Never heard a word unless I did the chasing for an update. I needed the house sale to go through quickly due to personal circumstances and was promised a completion date within two months. Sadly, four months later I still don't even have an exchange date! I am not happy to pay their extortionate fees whilst I am being fobbed off with excuses after excuse and blatantly lied to again and again! Not good enough WHB, very poor indeed and a disappointment to the industry! Do not use. Will do anything to keep you from re-listing your house with another agent! Buyer Beware!!!!
2/5
TrustpilotUnfortunately a bad experience.
Unfortunately a bad experience.estate agents are fresh off the block, turn up without keys, have no clue where properties are, do not know how to open doors, reschedule/apparently are unaware of appointments booked unless you call to confirm immediately prior to wasting your day.The service is a front for a big financial company, which is unfortunately not a good way to sell properties. You are ushered to meet with a mortgage advisor, who takes all your details - and knows what you can afford.the mortgage advisor works directly for the parent company employing the young monkeys who run around, called 'negotiators', so obviously tell them what to ask you for!In addition, they apparently hoodwink the seller out of £1000, by making you use their 'packaged services' - mortgage advice and solicitor. These services separately can cost the same, but shopping around can make it even cheaper - I did the math. You are unfortunately left worried things will not progress unless you use their mortgage advisor who owns the place, and the bundled solicitor.The most effective way of using this service is to direct all your enquiries to the mortgage advisor, who can 'tell' the William h brown employees what to do.I have discarded their offer of 10% off if I ever want to sell, and another card for a friend. I would not want anyone to go through this utter incompetence.
1/5
TrustpilotCompletely incompetent lettings agent
Completely incompetent lettings agent - slow to respond, continuously had to chase them, no comment sense nor any desire to actually manage a property let (although happy to take fees). Do not use. This agent has cost me a lot of money, as the tenant left the property in a mess and the WHB were completely useless. All complaints fell on deaf ears. If you are thinking of engaging William H Brown to let your property for you, don't: you will end up paying fees but managing the property yourself.
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