Trusted Agent profile · Doncaster
★★★★★
2,046 reviews across 2 platforms
13A Priory Place, Doncaster, DN1 1BL, DN1 1BL
Reeds Rains's office in Doncaster, at 13A Priory Place, is rated 3.7 out of 5 across 2,046 reviews on two platforms, including 35 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Reeds Rains Doncaster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Doncaster.
Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
5/5
Trustpilot10/10 service very helpful and quick…
10/10 service very helpful and quick with anything you need!
We are happy to hear that our service was helpful and quick for your needs! We appreciate your feedback and thank you for the high rating. Regards, Reeds Rains
1/5
TrustpilotShocking support for tenants
Maintenance issues were never resolved in the property we rented. Records have not been passed to us regarding permission to update at our own cost and now the property has been vacated the landlord is seeking funds from our deposit as the work that was done is "damage". To get early release we were also asked to pay a £500 fee for re-registration, administration and advertisement. This seems outrageous given the property was rented for less than a year and a new tenant found before we had left and without the need for advertisement. We were also left without lighting over a weekend as a emergency electrician would not be paid for.Just to highlight that despite the reply posted on this site none of the issues have been discussed by reeds rains. Having used Zero Deposit it also turns out that the company only submitted evidence in favor of the landlord. Allowing him to further take advantage of us.
Hi - Thank you for your review, we take customer service extremely serious & we will be In touch with you in regards to your complaint.Kind regards,Reeds Rains
2/5
TrustpilotFine when marketing, DON'T use their solicitor panel
My experience with Reeds Rains was excellent until recently. I felt really happy with everything and would have given a 5 star review except they really need to actually undertake some due diligence on the solicitors they are partnering with and encouraging buyers and sellers to use. My buyers and my solicitor have been ignored repeatedly by the Reeds Rains appointed solicitor, who have mislaid both property information and personal data. The Reeds Rains solicitor is delaying the entire transaction but with no real reason or acceptable explanation. This is a straightforward transaction that is now dragging out for months because the Reeds Rains appointed solicitor will only look at each case once each week as a maximum. This is a ridiculous way of working and shows they are encouraging buyers and sellers to use conveyancing firms who take on more work than they can effectively manage. Buy or sell a home through Reeds Rains by all means, but as a seller refuse to entertain their "panel of solicitors" option and refuse to sell your property to anyone who intends to use them. Get proper solicitors involved instead who will actually do the job they're being paid to do, for the same amount of money!For us now, it just feels as though we'll never move. If I'd have known more about the substandard conveyancing firms on the Reeds Rains panel I would have taken different action, possibly to the extent of picking another agent.Update: this relates to Reeds Rains Acomb.
Hi,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotI would not recommend, Salford branch
I would not recommend. I recently rented a property through them, they were the agent working for the landlord. They provided me with wrong information, the wrong details to make rent payments, they provided me the wrong information regarding the tenancy agreement. As a result I have had trouble with my landlord because I was provided with the wrong information.The agreement you sign with Reed Rains is no the same as the one the landlord believes to be correct, this has played a large part of the confusion between the landlord and I.
Hi - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We are aware of the issue regarding the deposit amount in January and our lettings team made contact with youself and the landlord to fix the error straight away. W again apologise for the confusion, if you would like to discuss this further please contact me on: Salford@Reedsrains.co.ukKind regards,Reeds Rains - Salford
1/5
TrustpilotAwful company
Awful company, very shady business practices and not compliant with rental laws. 0 communication by email and phone and a complete lack of understanding of what their obligations are.Do not use to rent, sell or any other type of property business. If a tenant you will not get your deposit back even though your landlord agrees to it without taking legal action against this company as they keep it for themselves. Shocking
Hi Ryan, I've sent you a request for more information as I can see that you've left an identical review for another Letting Agent so I'd like to be able to look into what has happened here. Many thanks
5/5
TrustpilotRoy and the team are great!
I have worked with Reeds Rains previously when selling and purchasing properties, so it seemed like the perfect go to when I was looking to sell my home in Chorley. The service from start to finish from Roy and his team was excellent and I can't fault them. They were very helpful and I will be recommending them to friends and family!
5/5
TrustpilotHedgerows road Leyland, early days
still early days ,but at the moment. I will pass comment after full process has been completed.
1/5
TrustpilotAwful service
My husband and I have been chasing the maintenance team of Reeds Rains to have a job fixed in the property for over two years now. The latest inspection again has highlighted the damage and my husband has asked for a resolution to the problem and still had no response. The money was taking out of the last tenants bond and the job was never completed. Our current tenants have now lived with the damage for two years which is totally unacceptable . We have a full log of dates and times of when we have chased this job and we are now considering taking legal advice as we don't know how to resolve this. We are paying for a fully managed service but yet not getting the service agreed in our contract so much so the tenants ring us directly as they are so fed up with Reeds Rains poor service.
Hi,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We are aware of the situation and will be in contact soon to resolve this,Kind regards,Reeds Rains
1/5
TrustpilotYou don’t get a second chance to make a first impression
I got in touch with this agent as I have a property to sell and therefore wanted their view on how they would market the property. I had three interactions with staff over 10 days and on each occasion the interaction was poor. I note on your responses below you say customer service is important to you but with near 50% of the reviews being left with one star it feels like you have a lot of work to do.I am not going to list all the points that lead to this score as I feel the staff members were only doing what has been asked of them. Their behaviour reflected the business culture and investment (or lack of it) in their staff in my opinion.As Head of Customer Experience for a FTSE 100 Financial Services company I do have high expectations of how any organisation treats its customers. Thankfully another agent has exceeded my expectations and I will be using them instead.If Reed Rains want to hear my views on my experience I am happy to discuss. I am pleased to have had this experience though as it has provided me with a great customer experience case study to share with my front line staff.
Hi Alison,I'm sorry you have not been pleased with the service you've received from Reeds Rains Customer service is of paramount importance to us. Reeds Rains are always striving to deliver the best service so your points have been gratefully received and I'm sure will form part of our ongoing training going forward.Kind regards,Reeds Rains
1/5
TrustpilotDon’t use Reeds Rains
I’m just sorry I didn’t read the reviews before I used Reeds Rains, You can report repairs until the cows come home, barely anything gets done and as for their so called Maintenance department don’t waste your time. I note from their responses to the reviews how good Reeds Rains are about apologising, STOP APOLOGISING AND ADDRESS THE COMPLAINTS MADE. For an agency that has been established for decades, you are typical of everything I hate about estate agents.
Hi Veronica,We are very sorry to read your review, please can you contact enquiries@reedsrains.co.uk referencing this review and the address the property you are referring to?Kind regards,Reeds Rains
5/5
TrustpilotA positive approach to selling a house.
From the start a firm hold on the sale of our property and a confident approach to the process.
5/5
TrustpilotWe recently rented a house through…
We recently rented a house through Reeds Rains and it was the easiest experience. As a first time renter I was worried about how difficult it would be to sort it all, but Anna and the team at the Salford Quays branch made it so easy. Anna especially was helpful, considerate and willing to answer any questions I had.
1/5
Trustpilotextremely disappointed in the fact they…
extremely disappointed in the fact they sent out flyers to our immediate neighbours, informing them that our house was sold, before any contract was signed, before we told our neighbours personally. this upset us deeply & there was absolutely no need to do this nor was any permission sought by us. a terribly poor decision by reeds rains in our opinion. totally soured our faith & trust with the Company.
5/5
TrustpilotGreat expierence with the Bamber Bridge branch
I used the Bamber Bridge branch to sell my home. Everything was explained well prior to it going on the market & the staff dealt with a number of viewing on my behalf. I had an offer in a few days and everything progressed well. All the staff that I dealt with were very friendly and helpful, I would recommend them.
1/5
TrustpilotWorst Service ever
We had to experience a horrendous service, We were intimidated and bullied by a person called Tony from Cheadle branch. I cant imagine the trauma myself and my wife went through. I wouldn't recommend them to anyone. However Samantha was very polite and helpful.
5/5
TrustpilotCan highly recommend Reeds Rains.
Can highly recommend Reeds Rains.Thank you to the staff at Sutton branch in Hull, especially Karen Knight who made the whole process of buying my house such a pleasant one, chasing things up and answering queries very swiftly, kept things moving in areas my solicitor couldn't. Very professional overall and a pleasure to deal with. Thank you so much
5/5
TrustpilotWe have just sold our house with Reeds…
We have just sold our house with Reeds Rains Chorley and couldn’t recommend them enough. We dealt with Roy and he has been great throughout the whole process. They have communicated well and have made the whole process stress free. Having just sold another property using another agent I have seen a complete difference dealing with Reeds rains and all their staff.
1/5
TrustpilotSorry to say the experience of selling…
Sorry to say the experience of selling the house with Reeds Rains was not a pleasant one the communication was almost non existent, carrying out simple requests was impossible, no one has followed up after the sale of the property to check everything was ok and the purchasers of the property also complained to me about the estate agent and will not buy from them ever again
Hi Paul, I’m sorry to read your review. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
5/5
TrustpilotGreat Customer Service
I can’t fault Reeds Rains in Bamber Bridge, Alison Whiteside is an absolute credit to your team! Our first house buy and she kept me in the loop the whole time, her Customer Service is fantastic. I had a few meltdowns along the way and she was always at the end of the phone or email to reassure us. Thank you.
1/5
TrustpilotUsed before but will not use again
Iv used Reeds Rains twice before and found them to be excellent. But i will NEVER use them again and would consider not buying and property on there listings I would say we had 70% of are viewers complain about Reeds Rains not get backing touch in a reasonable time regarding viewings,one viewer waited over a week before he had to ring them again.We also seemed to last minute calls at 4.50pm regarding viewings for the next day.One viewer left have way through the viewing because of a double booking ( obviously not following any government guidelines )Our House did sell but from that moment on did not hear a thing from them from selling to moving was 10 weeks and did not hear a thing.On the day of the move our purchaser was ring us in regards to the keys Reeds Rain had seem to of wash the hands of having to do anymore.Hull Branch
Hello, Thank you for getting in touch. Reeds Rains are committed to following government COVID-19 Guidelines .I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We would like to discuss the issues you have raised further, please contact me on: 01482 709980 or email: hull@reedsrains.co.uk Kind regards,Reeds Rains Hull
1/5
TrustpilotUnauthorised marketing - unable to unsubscribe
I contacted Reeds Rains to arrange a viewing. Subsequently and without my permission they added me to their marketing scheme. I tried to simply unsubscribe ALL but then had to uncheck 8 separate boxes before clicking update. Logging back in I can see all boxes are unchecked BUT I'm still being spammed with junk mail.I emailed Reeds Rains but they ignored me.Can anyone suggest an organisation I can complain to please? Many thanks...Having to go through all this just for arranging a property viewing.Reply from Reeds Rains3 days agoHi,We are very sorry that you are still receiving marketing from us. Please can you send an email containing you name and email address to enquiries at reedsrains.co.uk and reference this review so we can look into why you are still receiving material from us.Kind regards,Reeds RainsReeds Rains did you actually read my review above??????? I clearly mentioned I'd already emailed Reed Rains and that you have ignored the email. More importantly can you answer what gives your company the right to sign me up to a marketing scheme without even asking me first??? PLEASE ANSWER!!! (I'm not shouting but I insist on an answer to this question!)
Hi,We are very sorry that you are still receiving marketing from us. Please can you send an email containing your name and email address as we can not identify you from your initials. Please send to enquiries@reedsrains.co.uk.Kind regards,Reeds Rains
5/5
TrustpilotExcellent service from Reed Rains Ossett Lettings
Excellent, efficient and very professional service from the lettings manager at Ossett. We’ve had two properties on the market and have been genuinely impressed with the attention to detail and speedy follow up on the increasingly complicated process. Great work. Thank you Reed Rains; we are definitely continuing to use your services.
1/5
TrustpilotStill waiting for a response
Still waiting for a response Staff are shocking Head office pathetic Told me not to pay and then chased for money. Regional Manager covered his friend in a investigation to leave him out This firm couldn’t organise a house sale if they tried. Save your money and go else where You will get a better service, our buyer won’t use them they were that bad. Which there well aware of. Just think ignorance is bliss - it’s not
Hello, I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We believe you have already expressed your concerns in a previous review and the matter is being dealt with internally.Kind regards,Reeds Rains
1/5
TrustpilotTwice now I’ve been ignored
Sent a request to view of a house and heard nothing so phoned to enquirer, I was told I’m on a list and will get a call in a week or so. Never heard a thing and when I phoned they then told me sale agreed. Asked why I was never contacted and they said my name wasn’t on the list which I was told a week before it was so one staff member was lying. The fact this has happened twice now is ridiculous, just seems like laziness. So disappointed.
Hello Lauren,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Reeds Rains Doncaster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Doncaster.
