Trusted Agent profile · Doncaster · South Yorkshire
Verified
★★★★★
1,913 reviews across 1 platform
White Rose Retail Centre White Rose Way, Doncaster, South Yorkshire, DN4 5FT
Moss Properties's office in Doncaster, South Yorkshire, at White Rose Retail Centre White Rose Way, is rated 4.8 out of 5 across 1,913 reviews on 1 platform, including 1,913 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
5/5
GoogleJust like to send a review over to Nicky Mortimer at moss I don’t usually send these over but feel the need too as this lady is the top of her field she is very helpful and goes the extra mile to make buying or renting easy at a difficult … More
Thank you Ian, wish you all the best
5/5
GoogleSpoke to Christina on the phone when enquiring about a property and found her to be very polite and responsive and dealt with me swiftly and very professionally
5/5
GoogleExcellent agent. Very knowledgeable, professional and polite
Thank you PassMeTheBleach for your feedback! -Team Moss
5/5
GoogleThank you for the outstanding service..😊 …
Thank you Kay for laving this 5-star review for Zara. -Team Moss
5/5
GoogleSold our parent's property through Moss properties Doncaster and had the pleasure of Rhiane managing the sale who kept us informed throughout the process. Great comms, pleasant and polite, only issue was with the buyers solicitor (which is …
5/5
GoogleThe estate agents were amazing. Would recommend. Zara especially who is dealing with my new home has been the best! Thank you so much xx
Thank you Becca Stenson for leaving Zara this 5-star review, we appreciate your feedback. -Team Moss
1/5
GoogleAbsolutely shocking from start to finish. When I moved in nothing had been cleaned from the previous tenant, so had to clean the whole place myself. My partner and I were given only one key for the property when there should have been two, so had to go and pay to get it copied. Throughout the two year tenancy there were various problems. One being the fire alarm broken as it fell out of the ceiling when I tried to change the battery. Reported to Moss straight away and they took 5 months to come out and repair it, which is obviously illegal. Communication was terrible. I reported black mould up the walls which I repeatedly cleaned, they refused to do anything about it. I was charged £250 just to renew the tenancy for a year, which is shocking - how can signing a new agreement cost £250?! Absolute rip off merchants. My tenancy ended during lockdown, and I had to leave as there was no leeway on the rent. I was still charged £150 "check out fee" despite having to post the keys back to their office myself as they couldn't conduct an inspection of the property or key handover during lockdown, so yet another unnecessary fee. Disgusting way to treat tenants. I repeatedly asked for the landlords direct contact details, which they refused to give me. Something tells me the landlord probably doesn't know how bad this agency are at managing his property!
5/5
GoogleHad a viewing with Zara at a property - answered all questions we had without having to ask - also made us feel comfortable.
Thank you Jordan Holgate for your 5-star review. -Team Moss
5/5
GoogleOn time and friendly and knowledgeable about the property
5/5
GoogleRhiane showed us round a property and was professional, honest and answered all our questions. She also gave us great ideas and lots of property options to consider.
Hi Lesley Strong, thank you for your 5-star review for Rhiane. We appreciate your feedback. -Team Moss
5/5
GoogleI have used Crucible's letting service many times and have had no problems at all. Recently, Ruth came out to view my property, gave me advice, took photos, advertised and then found me a tenant within a week. After the application was …
5/5
GoogleGeorgia is very responsive and professional. She assumes the more time consuming aspects of renting a property, and provides simple and quick solutions to the property owner.
5/5
GoogleGeorgia was so informative and friendly right from the start and throughout my experience. I will highly recommend Moss Properties in the future, all thanks to Georgia!
5/5
GoogleAmazing service! I worked with Christina and she was was very helpful on the phone, she was very accommodating and answered all my questions. Would definitely recommend!
5/5
GoogleGreat experience, really helpful and informative
Thank you Heather Ames for taking the time to leave a 5-star review. -We appreciate your feedback. -Team Moss
5/5
GoogleAmazing customer service from Victoria, keeping us informed during our application. Really friendly, helpful and genuine. Couldn’t ask for better.
We are truly grateful for your thoughtful review! Your feedback means a lot to us, and we're delighted to know that you enjoyed your experience with Victoria. Thanks again! -Team Moss
5/5
GoogleThe service I required today really helped me. Very well spoken, couldn't asked for better service. Thank you Victoria
5/5
GoogleVictoria was a pleasure to chat to and very helpful. Great service and 5 star for this gal. Xx
5/5
GoogleFantastic service and always kept us up to date with the buying or selling progress on house purchase. Would definitely recommend if looking For estate agent service, Amazing company, All staff are very helpful.
Thank you Simon for your fantastic 5-star review. Team Moss
5/5
GoogleElla was our viewing agent , really pleased with nice professional young lady with knowledgeable, very patient and answered all questions real asset to company .
5/5
GoogleVery professional and helpful not just with the purchase but with everything relating to the whole process. Paula has been amazing and can’t thank her enough
5/5
GoogleHayley was was professional and gave us great advise on our rental portfolio and we are looking forward to dealing with Moss properties in the future.
5/5
GoogleVery kind and friendly call!!
Thank you Brodi Gibb for your 5-star review. -Team Moss
5/5
GoogleThe Moss Team went out of their way to accommodate me on my property needs. Thank you Moss Properties.
Thank you Carmin Du Preez for taking the time to leave a review for the team. -Team Moss
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Moss Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Moss Properties Doncaster is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Send Moss Properties a message.
Yes. Moss Properties won Platinum in The Trusted Agent 2026 awards. It also won Silver for Yorkshire and The Humber Estate Agency of the Year at the Trusted Agent Awards Night 2026.
