5/5
GoogleCurrently in conversation with Qas who has been really helpful and providing all the information needed for my next rental property and has booked few viewings. Hoping for a positive turnaround in the end
Trusted Agent profile · Doncaster, South Yorkshire
Verified
Moss Properties Doncaster reviews
★★★★★
1,913 reviews across 1 platform
White Rose Retail Centre White Rose Way, Doncaster, South Yorkshire, DN4 5FT
Moss Properties's office in Doncaster, South Yorkshire, at White Rose Retail Centre White Rose Way, is rated 4.8 out of 5 across 1,913 reviews on 1 platform, including 1,913 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Moss Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
Google5/5
GoogleBillie was so amazing. Very engaging and professional. She followed up through with everything. Unfortunately we were not able to rent the property for personal reasons but she made us feel comfortable. Her communication and listening skills were amazing. What an amazing rep. 👏 …
Agent replied · 20 November 2023
Thank you Pelagia for leaving a review for Billie-Lee. -Team Moss
1/5
GoogleI struggled to get the agents to help me resolve my issues at Moss Properties and I became very frustrated with them; with the exception of one lady. Cherylin was very supportive and was able to sort out a request in a 5 minute phone call … More
Agent replied · 20 November 2023
Thank you for your feedback. -team Moss
5/5
GoogleVery good customer service, The agent Zara was very pleasant on approach,Explaining every details about the property. Was impressed with the service
Agent replied · 21 March 2024
Thank you dennis sibanda, We're so grateful for your positive feedback. -Team Moss
5/5
GoogleBrooke was actually resourceful, and very nice throughout the viewing process. She took her time to explain every details of the house to me.
5/5
GoogleWe really enjoyed our tour and we really like the property. Amy was so professional and helpful throughout the viewing. We had nice time..
1/5
GoogleAbsolute disgusting firm with no morals. They DELIBERATELY park their Lexus outside the agency in a bay making you think it's ok to park there aswell.......then BANG!....you're on camera in (apparently) a place you're not supposed to park! Any company that can operate like this are obviously dishonest
5/5
GoogleZara was really helpful and was able to answer all the questions that we had, and was super positive and cheerful
Agent replied · 25 August 2024
Hi Liz, That is great news to her. It is always to a pleasure to hear feedback on Zara. -Team Moss
5/5
GoogleI phoned up and spoke to a young woman called Amy, I am a first time buyer so I am quite nervous and new to all of this, she answered any questions I had. Really well mannered and informative, Thankyou.
Agent replied · 1 October 2026
Hi Brandon, thank you for your kind words! We’re so pleased Amy could help make the process less daunting and answer all your questions. We’re here to guide you through every stage of your first home journey.
5/5
GoogleI have been looking to buy a flat for my daughter. Rhiane has been very attentive when helping me with one I am very interested in. She is professional, shows great communication, but more importantly actually follows out what she’s promises, which is a rarity in this field.
Agent replied · 20 November 2023
Thank you Charlie for your 5 -star review regarding Rhiane's service and your experience at Moss. Team Moss
5/5
GoogleGreat customer service. Friendly, understanding, very helpful in assisting to your needs Very pleased with responses and fast follow up ⭐️⭐️⭐️⭐️⭐️
Agent replied · 13 May 2026
Hi Ejvis! That's amazing! Thank you and we hope to see you again soon, please reach out to us should you need anything else ☺️
5/5
GoogleRhiane was absolutely fantastic from our first viewing until completion. She always returned our calls/emails promptly and went above and beyond to help our sale progress. Attitude, attentiveness, knowledge and customer service all first class. Thank you for all your help, we really did appreciate it.
Agent replied · 20 November 2023
Thank you Alyson for this great review! We appreciate your recommendation. -Team Moss
5/5
GoogleRhiane was professional, personable and proactive. Kept us well informed and liaised well with all parties to progress the sale.
Agent replied · 21 March 2024
Thank you Jacqueline Harris for taking the time to leave this great review for Rhiane, we appreciate your feedback. -Team Moss
5/5
GoogleVeronique, was an effective guide who answered the phone promptly and tidily answered my questions, directed me comprehensively and quickly through process I needed advice with. It makes a huge difference when you talk to staff with a …
Agent replied · 1 October 2026
Hi Adrian, thank you for the 5⭐ review! We’re delighted that Veronique answered promptly and guided you clearly. We will be sure to pass the message onto her!
5/5
GoogleWe recently met with Nickey to discuss renting out our property, and we couldn't have asked for a better experience. She was incredibly knowledgeable about the process from start to finish, taking the time to walk us through every step …
5/5
GoogleWe had a fantastic viewing experience with Ms. Frances from Moss . Ms Frances took the time to answer all my questions and provided helpful insights for 3 bedroom housewhich we viewed. Their friendly and professional manner made the whole …
5/5
GoogleAn excellent service form Nickey and the team
5/5
GoogleI got a call regarding a property, unfortunately the circumstances led to not being able to rent it. However the lady “Mima” was a delight to talk to, very helpful and would recommend with future viewings !
Agent replied · 17 September 2026
Thank you so much for your kind words, Chloe! We’ll be sure to pass along your lovely feedback to Mima!
5/5
GoogleIt’s been a great pleasure working with Zara Fisher, she’s been absolutely incredible and extremely patients with me during the whole process. She answered all my queries and kept me informed throughout the whole process. Couldn’t be more happy. Thanks Zara!
Agent replied · 20 November 2023
Thank you Mr. Odus for taking the time to leave a 5-star review for Zara, we appreciate your feedback. - Moss Team
5/5
GoogleMoss Properties are a fantastic agency with ensuring their clients property sales are protected and secure. Rhiane is amazing at going above and beyond for her clients, ensuring Reservation Agreements are in place to banish Gazumping/Gazundering. We need more agents like this in the industry!
Agent replied · 20 November 2023
Thank you Megan for your amazing feedback regarding our service. We appreciate it! -Team Moss
5/5
GoogleRhiane is a great member of the team at Moss, and always goes above and beyond for her clients!
Agent replied · 21 March 2024
Thank you Owen Beasley, we appreciate your positive feedback. -Team Moss
5/5
GoogleVictoria was very friendly and informative and got back to our enquiry quickly. A great experience so far, Thankyou
Agent replied · 25 August 2024
Hi Ajmx, Thank you very much for the great review about Victoria's friendly and efficient service - we're really happy to hear you had a positive experience with her … More
5/5
GoogleVictoria is an asset to this business. She's professional, objective and absolutely amazing at her job. Keeps me informed throughout the process, deals with the issues at hand and ensures open and transparent communication. Been dealing with estate agents for the last 3 years and Victoria tops the list by miles.
1/5
GoogleInitial Review of the application process: Very professional, responsive and efficient! I had a virtual viewing, physical viewing and secured it before I had a call back from other estate agents. Big thanks to Freya for finding me such a nice flat. Upon moving into the flat, the experience was very different. Freya left the company 2 days after moving in, and had 2+ week respnose times to emails, phone calls and maintenance requests were maked as done on the same day with no contact on their portal. The provided washing machine was broken for 4 months. When looking to move out, they didn't answer the phone for 2 weeks, or emails for 3 weeks, claiming they went to spam. The landlord then left moss properties for another management company as he was experiencing similar issues.NegativeResponsiveness, Quality, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Moss Properties Doncaster
How many reviews does Moss Properties Doncaster have?
Moss Properties's Doncaster office has 1,913 reviews across 1 platform: 1,913 on Google.
What is Moss Properties Doncaster's rating?
Moss Properties Doncaster is rated 4.8 out of 5 across all 1,913 reviews, and 4.8 out of 5 on Google from 1,913 reviews.
Has Moss Properties won any awards?
Yes. In The Trusted Agent 2026 awards: Moss Properties, Doncaster won Platinum.
Where is Moss Properties's Doncaster office?
Moss Properties Doncaster, White Rose Retail Centre White Rose Way, Doncaster, South Yorkshire, DN4 5FT.
