Harron Homes Doncaster reviews

★★★★★ 5/5

Trustpilot

First Class Customer Service

Having reserved our plot at Thoresby Vale, Mary & Michelle spent considerable time with us whilst we chose options and additional features for our new house. They were both extremely helpful and patient providing plenty of guidance to assist us in making the right choices. They are professional, wonderful ambassadors for Harron Homes, very kind, considerate and caring. A very big thank you to them for making our lives easier and providing a first class service.

Ricardo · 12 July 2022

★★★★★ 1/5

Trustpilot

The Site manager said you get what you pay for

We purchased a house from Harron home’s in 2020 and it is by far the worst thing I have done. Do not ruin your 2022 by buying anything from this company unless you want to spend two years of your life trying to resolve snagging and major structural issues with your new build house. I have DPC underground, internal and external walls that are 40mm out of level and windows that do not close properly, draft under floor boards, loose bricks, extractor fan full of cavity insulation and many more. Currently I am been told that my windows can’t be fixed due to payment dispute Harron home’s have with the window company. Im not sure why this has anything to do with me. We still have none of the work resolved fully and some has been made worse. My family will be spending another Christmas with windows that have cardboard lodged into them to stop the freezing cold draft getting into the bedrooms and living room. Merry Christmas 🎄

Dan · 20 December 2021

★★★★★ 1/5

Trustpilot

I move in November 2019 and they didn’t…

I move in November 2019 and they didn’t lay my grass until June 2020 so 7 months where I was unable to use my garden . When it was laid they didn’t prepare the ground it’s uneven patchy and the drainage is none existent. The site people said they would have someone come and sort it which never happened then said I had to take it up with head office . This has now resulted in them using the excuse that I didn’t report it to them straight away as the reason they won’t fix the issue . The site manager had already told them it was terrible and not my fault yet the customer service staff are saying it’s a maintenance issue blaming me for not maintaining it . The snagging list was endless from broken gas pipes to the wrong pipes fitted to the boiler. I accept all houses will have a few issues but it’s how those issues are dealt with . Insinuating I had caused the state of my garden when it’s poor workmanship is out of order . I wouldn’t recommend buying a house from this company the aftercare is terrible

Joanne · 17 December 2021

★★★★★ 5/5

Trustpilot

My new Harron home

Buying my Harron home, has been a really good experience.it has been an exciting experience. Jackie has been so helpful. She is helping us every step of the way.Thank you Jackie for everything.

Ranjit · 15 October 2021

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service from Sarah at Thorpe Meadows. She has been very helpful every step of the way in the process of buying my new house. She is keeping me updated every week on how my new house is being built. Always happy to help and answer questions. Credit to Harron Holmes. Cannot wait to move in.

Lorna · 21 February 2024

★★★★★ 5/5

Trustpilot

Lovely development

Attended an event at the Far Grange Meadow development. Lovely development, Sandra was welcoming and the show homes are gorgeous. Highly recommend attending the development to check out the houses available.

Paul · 1 February 2022

★★★★★ 5/5

Trustpilot

Oaklands Heath / Highfield Manor

I am in the process of purchasing a property at Oaklands Heath. Jacqui & Sheridan (Oaklands) and Jane (Fixby) have been absolutely amazing. They are helpful and accommodating no matter how many times I call in to view the showhomes at both sites or ask questions. My past 2 house moves have been with Persimmon, but I have to say the service received from Harron has been exceptional in comparison. Thank you and we look forward to our house being built and moving in day!

Helen · 7 December 2021

★★★★★ 1/5

Trustpilot

Worlds most expensive cowboy builders

So after being in our new home on their Rossendale Gardens development for six months I think I’ve fair judgement to explain what a complete pile of rubbish Harron really are, cowboy behaviour springs to mind. Having previously bought from another well known builder with virtually zero problems this highlighted how poor they are. To start with the sales team of which it was a different face every other week are great at trying to get their sales and commission figures up but helping you with things regarding your new home not so. Now with 20 years experience in the construction Industry myself I’ve a pretty keen eye for how things should look/ be finished. So after pointing a few snags out on the only walk around we had of the house prior to completion the site manager actually sorted non of them out. So after getting the keys to our new home I spent about an hour to produce a snag sheet as we were going on holiday the following day and I managed to fill four A4 sheets of paper. Now to see three signatures on a card who have apparently snagged your new home is beyond poor. The laughable response I got from the sales team was “they do stand a metre away”. The main issues seem to be how straight and square the walls are to which a quote from their site manager was “we have tolerances” I now notice these tolerances each time I walk through my hallway to see the lines in my flooring taper in. This has become more apparent when I’ve recently fitted my own cupboards in the utility and discovered the wall only runs out 30mm between the worktop and floor. Another trade that did a shocking job of the finish were the decorators which I can safely say my 3 year old could have done a better job and got less paint on the carpet. They have recently been back for 2 days working through their snagging list and must have left the filler in the van like the first time around. I could go on as my list really is virtually endless as I find shoddy workmanship and poor quality fittings breaking each week. To go with the shocking build quality they’ve got an equally bad customer service team at the north midlands branch. If your looking for somebody to not return your calls and reply to your emails this is the branch to go to. So it’s safe to say I’ll never buy a home from this bunch and would advise anybody that asks me about the experience to avoid them at all costs.

Mark · 5 December 2021

★★★★★ 1/5

Trustpilot

3 years on

We got off to a really bad start with Harron Homes and I have to give them 10/10 for consistency. Awful Awful houses built by cowboy contractors and a management which doesn’t care.We already have damp and we have complained how cold some rooms are but that don’t respond, obviously we are out of the 2 year warranty but many issues were reported under warranty but they seem to have a specially trained team who delay things that long and fob you off until your warranty expires. We are now being threatened by a management company for the upkeep of a unfinished site which I was under the impression we were to pay for the maintenance off not the cost of finishing it and it appears Harron have a finger in that pie too.I realise there response will be I don’t exist and they have no record of the property but unfortunately it does and I can honestly say it has been the worst 3 years of my life so don’t let it happen to you.

Mr · 5 December 2021

★★★★★ 1/5

Trustpilot

Customer service is horrendous

As a company they build lovely houses but their customer service is horrendous. They constantly string you along with unrealistic build completion dates to keep you interested. Often refusing to give you an honest expectation, only to delay you further a few days later. Don't bother emailing their head office customer services email either, 5 weeks later and still no response...If you want a stress free experience, or to purchase a house with reliable completion date then give Harron Homes a wide berth!

Ian · 29 November 2021

★★★★★ 1/5

Trustpilot

X-Ray vision needed to check for all the hidden mistakes!!

I have been having a very very bad experience with Harron Homes. They installed a Faulty shower cubical which started cracking in the middle a few years after we moved in. Not only was the bottom of my shower cubicle covered in wood shavings plastics and rumbles, they did not install supporting structures which caused it fall apart. They have taken responsibility and decided not to act because my issues started 2 years after even though it was their contractor who failed to do their job. I am left with a broken shower cubicle with Harron Homes not wanting to have anything to do to help. Even with pictures and proof of the failed installation they are not willing to accept that their contractor is doing a bad job installing shower cubicles. Good luck with your new home, make sure you have x-ray vision to check your shower cubicles before your 2 year in the house ends. Would not recommend working with this company.

Ben · 21 November 2021

★★★★★ 5/5

Trustpilot

Laughton Gate Julie and Jo

Julie and Jo are absolutely fantastic. They make the whole process seamless. They’re professional, friendly and nothing is ever too much trouble. Always on hand whenever anything was needed. They were an absolute delight to deal with and our experience with them was brilliant. I can’t thank them enough.

Melissa · 29 June 2024

★★★★★ 5/5

Trustpilot

Great process…

Jane has been a wonder in the process so far and couldn’t be happier with how things are progressing

V · 13 May 2023

★★★★★ 1/5

Trustpilot

Absolutely shocking company.. lie after lie

Absolutely shocking company , after putting a deposit down on a house and being told it would be ready in august the dates changed to Oct then Dec . We where then told not this year . We pulled out with a promise of a refunded deposit as it was not our fault . They never answer e mails or calls and the deposit is still not returned . After seeing the shoddy workmanship though I am glad we didn’t purchase. Join victims of harron homes on Facebook before you comment UPDATE .. only partial refund received.. so yet more lies . Call from a poor member of staff who was completely out of her depth . Get your act sorted Harron and stop telling endless lies . You promised a full refund of the deposit and we got less than half . We only pulled out as house was promised to be ready by August ( it’s still it ready , absolutely crazy )

Sharon · 18 November 2021

★★★★★ 5/5

Trustpilot

We have had an excellent experience of…

We have had an excellent experience of harron homes and this is down to Julie at the Paddocks.She has been so professional and helpful from the start. Julie has always put us at ease and been friendly, she communicates and keeps us up to date when needed and this has been very valued. Overall a very positive experience and would definitely recommend. Sarah & Adam

Sarah · 9 July 2023

★★★★★ 5/5

Trustpilot

Great customer experience

Great experience, Sally was professional, knowledgeable and honest. Made us feel at home whilst looking at New Homes.

Patrick · 10 June 2023

★★★★★ 1/5

Trustpilot

Worst experience I have ever had

Worst experience I have ever had. Do not be fooled by the sales staff that will make you feel like anything can be done and they’re here to help. They’re not. The second your contract is signed you might as we’ll talk to yourself. Then again if you do talk to yourself at least you won’t be lied to. Communication was horrendous. Most emails were ignored and had to be chased repeatedly.Our buyers requested a Long Stop date so we went to Harron and asked what they could do. We were told ‘your estimated competition is way before the Long Stop so you will be moved in before then.’ The long stop date was indeed months after estimated completion and yet we completed 2 months later than the later. The conversation that was denied repeatedly after the fact. We got weekly updates on email of build progress and estimated completion. Despite making no progress at second lift for 6 weeks the estimated completion advised didn’t change. To such an extent that we’re at second lift just a week before our estimated completion date. Moving within the town meant we could check build progress on the property. While advised we were at 80% plaster completed I checked the property, that was insecure, I found that property was barely first fix and not even plasterboarded. When I questioned Harron I was told the build progress email isn’t actually build progress but where they intend to be in the upcoming week. A completed contradiction to how it was worded and described at reservation. Due to Harron’s delays, that were never advised or apologised for, my wife, 1 year old daughter and two large dogs were homeless indefinitely. We had to find temporary accommodation at our cost for 2 months. The last week was in a local Glamping pod that was only just big enough for 2 single beds for the 3 of us plus the dogs. Harron were advised of this and didn’t care at all. In fact on the day we moved in the sales advisor asked if we enjoyed glamping in the smuggest tone I have ever heard. Like she took pleasure in the discomfort of my family. If I was told a rough timeline for completion early enough I could have sorted better accommodation but it was always just pushed on a month every month with false promises. When we finally found out that we could complete we were told on a Wednesday that it COULD be this weekend and that was only because I got fed up of the email patter and went in in person after the weekly email pushed us on another month. We were told May/June at reservation and during the delays ended up being May/August. Then the email came through newly stating September so I went in to question why now. To be fair the house was not too bad. I’m not a tradesman nor have I had the house professionally inspected, yet, but given the issues so far we were pleasantly surprised. The site manager was polite and helpful but he was only here a couple of weeks after we moved in before he left. From what I understand from others on the estate the 8th to leave so far and we are within the first 20 plots to move in.The snag list hasn’t been touched or advised on in away in 3 months despite me emailing to chase.If you can tolerate the issues we’ve had then buy from Harron. Don’t be fooled by the upmarket patter they sell you. The houses are basic unless you spec them at a ridiculous mark up. I would just advise that you get everything in writing even follow up conversations in person with an email. Do not use their advised solicitor. Every time I went to them with a concern there was ‘nothing they could do’ which I have since been advised is not the case.

Mr · 14 November 2021

★★★★★ 1/5

Trustpilot

Please DO NOT buy from these people

HAVING TO REPOST AS HARRON GOT MY OTHER ONE REMOVED I could write an essay on the experience we've had with Harron and how upsetting its been but the most important thing to me now, is that you read this and understand that the bad reviews you read below are all true. I read the reviews and decided to ignore them, that was my mistake. One that has cost me thousands of pounds. Please don't ignore them and the advise to stay clear of Harron homes. Find yourself another new build company. The positive reviews you read that have been added recently are from people that have only just put down a deposit. That have been incentivised to write a review, so Harron can bring their rating up and hide the bad reviews. These are not a reflection on the experience you will actually have with this company. Please walk away!

FTG · 13 November 2021

★★★★★ 5/5

Trustpilot

We attended the part exchange event…

We attended the part exchange event today at York Vale Gardens at Howden, Philippa was very helpful and informative, we will definitely consider this site due to its location, looking forward to seeing the new show home once it’s complete

Awells · 26 October 2019

★★★★★ 5/5

Trustpilot

Our great experience with Harron so far :-)

We’ve recently reserved a property on the Harron Thoresby Vale estate in Edwinstowe and we are so excited! The service we have received so far has been fantastic! Michelle the sales manager there really knows her site and is always so friendly and helpful. Mary the other sales person there is really helpful and friendly too. Today we had a ‘meet the manager’ meeting where we had the opportunity to get high vis and hard hats on and go down to the plot to meet Nial and Simon the site manager and deputy. What a wonderful experience! Again both the guys were so friendly and welcoming. Our experience with Harron so far has been second to none and we can’t wait for the next stages.

Hannah · 5 November 2021

★★★★★ 5/5

Trustpilot

We visited The Heritage Green…

We visited The Heritage Green development in Chesterfield and received excellent customer care. Matt was knowledgeable, welcoming and helpful. Our questions were answered thoughtfully. Thank you for your time and professionalism.

Mrs · 2 January 2022

★★★★★ 5/5

Trustpilot

Delighted with our forever home

We are over the moon with our new forever home, Harron have been excellent throughout the entire process. We moved in on time as promised, had regular build updates and site visits.Sales have been great, very helpful at every step, and I have been very demanding. The site manager has been very accommodating to my very picky husband (a builder). Our snag list is very minimal, our move day was very smooth I cannot recommend Harron Homes enough, every part of the team have gone above and beyond throughout our move.If you are thinking of buying a Harron Home, do it you will not be disappointed.

Lindsay · 20 October 2021

★★★★★ 5/5

Trustpilot

Ellie is a star!

Ellie at the Hockley Croft Boroughbridge site has been an absolute star.Her knowledge and understanding of the Harron Home house types is second to none.We were impressed with her passion and enthusiasm for the work she does.She has a broad knowledge of other Harron Home developments which really helped us to make an informed decision.We’d really like to thank her for her time and the fact that she didn’t rush us. She was patient and empathetic knowing that it’s a massive decision to be making. We are looking forward to purchasing a new Harron Home in the very near future.Many thanks, becky and toby

Betty · 17 October 2021

★★★★★ 1/5

Trustpilot

Totally unprofessional finishes scrim…

Totally unprofessional finishes scrim visible through finished painted plasterboard skirtings not fitted correctly ie mitred not scribed hence big gaps tiles on floor neither level or level with each other walls out of plumb ie in height of 2.4 mtrs out vertically by app 8 mm. Worktops supported by building waste ie cement splashed bit of architrave gas pipe not clipped behind oven Lino in bathrooms bubbling up list is endless this was one house out of several

Raymond · 9 February 2022