Avant Homes Yorkshire Doncaster reviews

★★★★★ 1/5

Trustpilot

Broken toilet, handwritten parking signs, awful service

I’ve been in my house over a year now & within the first few days my downstairs toilet just stopped flushing. It was fixed within a few days but it has happened again at random a few more times. It’s not working at all, still under warranty but no response to my emails to have it fixed. Furthermore, the 4 terraced houses are supposed to have 2 parking spaces each. They didn’t measure it & placed the plates (with handwritten numbers which have now came off with the rain) randomly meaning 2 houses have 4.5 spaces & myself & my neighbour have 3.5 between us. I have been emailing every month for 11 months to have proper plates, not handwritten ones & the spaces to be properly measured, all I get is lip service & no action. There is also a mound behind the houses which we were all promised would be flattened & landscaped by Avant but a year on & it’s just weeds & is a completely eyesore. We were also told that the factors look after all external grounds which, having spoken to the factors is not the case & there are only certain parts of the grounds taken care of. The customer service experience from Avant has just been appalling. They take your money & run…I would never buy from them again. It is just exhausting & stressful to deal with them.I shouldn’t have heightened anxiety issues over a year after being in my house & having to deal with these people who do not care about their customers.

Miss · 31 July 2022

★★★★★ 5/5

Trustpilot

Excellent experience with Avant homes

To this stage so far, I'm having good experience with Avant homes (Monkswood). The team members made my movement to the new home far easier than expected. Special thanks to Dave, Ian, Zara & Lisa. They're lovely. I would recommend anyone that wants a new home, to have a chat with Avant homes.

Chinedu · 12 July 2024

★★★★★ 5/5

Trustpilot

We have recently booked our first home…

We have recently booked our first home and Lucy and Abi has been extremely helpful to us to make that decision. Right from the viewing of the show house to explaining all the steps and process in detail, we are very thankful for their support. Looking forward to moving into our new home soon

Rashi · 22 June 2024

★★★★★ 1/5

Trustpilot

As first time buyers I can honestly say…

As first time buyers I can honestly say I would not recommend avant! Buying a home is supposed to be an exciting experience but this has been the opposite. When I collected the keys the house wasn’t even finished. I arrived all excited. However this soon changed. There was a digger on my drive so I was unable to park near my house. A bin full of rubble in the kitchen. Painter still in having his lunch break, no gate, no shed, fence broken, hole in the bedroom floor which had a wooden plank (which was too small) trying to fill it. I’m no builder but something a cowboy builder would do! And many more problems. We have been in 4 months now and the work which wasn’t finished in the first place hasn’t been completed! I’ve chased and chased but now avant are ignoring my emails. As soon as you release the money they don’t care!!!!! Avoid!!! My doors won’t close and even the front and back door leak. I have started a petition so would appreciate if everyone who is having issues signs it in change.org under ‘Avant homes - needs to change!’

Abbie · 21 July 2022

★★★★★ 5/5

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Beautiful show homes in nice area

Beautiful show homes in nice area. Jacqueline was very informative and helpful! Gave some very good advice.

Anne · 14 September 2024

★★★★★ 5/5

Trustpilot

Excellent Site Manager - Stuart at Shelton Village

Massive thank you to Stuart, Site Manager at Shelton Village in Earl Shilton for him taking quick action on our blocked drainage on a Friday afternoon. He stayed over working hours just to make sure we are safe for the weekend. He’s always available and reliable, if he says he will sort it, it will get sorted. Credit to your company!Sean from Chasetown was also brilliant as he came to rescue us on Fridays late afternoon. Can’t be more grateful for this brilliant team work!

Miss · 16 July 2022

★★★★★ 5/5

Trustpilot

I am in the process of buying a new…

I am in the process of buying a new home with Avant. Heather has been brilliant, her knowledge and experience have helped the process incredibly.I would highly recommend Avant homes to anyone looking for a new home, the quality and finish are top class and the customer service is excellent.

Josh · 15 April 2022

★★★★★ 5/5

Trustpilot

1st class experience

Called in to try and make an appointment. The Sales Advisor was more than helpful and was able to squeeze us in at short notice. Nothing was too much trouble and he took the time to explain t he different houses in our price bracket along with the buying process and extras available. He even booked us an appointment at another site so we could see the house we are interested in. 1st class experience.

Andrew · 21 January 2023

★★★★★ 5/5

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Thank you to Paul Weatherston at…

Thank you to Paul Weatherston at Draffen Park for his outstanding work on our property.

Anon · 13 October 2024

★★★★★ 5/5

Trustpilot

Visited Fairway view Burnopfield with…

Visited Fairway view Burnopfield with my gran and we received a friendly warm welcome from Heather. My gran is downsizing and I came along for a little support as we had visited other new builds and she was unimpressed with her visits. As soon as we walked in Heather was there to greet us with a smile and asked if we would like a coffee as she was having one. We agreed and went through my grand situation. Absolutely nothing was a bother. She took everything on board and explained how new build works. Gran didn’t want to leave her details as she had visited other sites and was bombarded with calls and emails. This scared her but Heather said “these are my details if you need anything further”She printed off brochures and gave us a lot of information so we could go back home and discuss with the family. What a lovely sales rep warm friendly and professional. She totally knows her stuff. I would have no issue if gran wanted to visit Heather alone as I know she would be looked after without any pressure to buy. Thank you Heather your time and patience.

Leah · 3 July 2022

★★★★★ 5/5

Trustpilot

Buying my new home, the best way possible.

Buying my new home, the best way possible. I recently bought my first house with Avant homes and they did everything they could to make the purchase easy, fun and stress free. Joanna at their Peerfields development was a pleasure to talk to and helped me choose the best property, interiors and extras for me. Julie and Joanna were both there to discuss any worries or questions I had throughout the process and everyone I spoke to both here and at their Summerville Quarter development were friendly, helpful and kind. Despite this being my first experience purchasing a house, I'd still say that considering the quality of service and how enjoyable the experience was, this is the place to go for buying a house.

Matt · 1 July 2022

★★★★★ 5/5

Trustpilot

Fantastic service

June was amazing, explained everything in great details and left no stone unturned!

William · 8 November 2024

★★★★★ 5/5

Trustpilot

Recently visited your Peerfields site…

Recently visited your Peerfields site in Chilton, the show homes etc are all complete now and I chose my property from plan and brochure. Once allowed I viewed internally (stud walls), I fell in love with the house immediately!Joanna on site has been a star to say the least! She has helped me every step of the way, we’ve even sat on the floor in the sales office, looking at samples etc! Honestly, I couldn’t have asked for a nicer more efficient person to help, I’m a nightmare at making decisions! The choices I have made are lovely and excellent quality! I love the tiling, fittings etc and my kitchen is stunning! Now the walls are in Joanna and Gary (the site manager) have shown me inside, I LOVE IT EVEN MORE! They are so friendly and helpful, nothing is to much trouble, even out of normal working hours. Joanna has helped me throughout with paperwork, introducing me to Avants mortgage people and solicitors, which I feelhas made everything run smoothly and I’ve had very little input, they literally do everything!! I would 100% recommend Joanna and her team! Thank you all so much!

Victoria · 27 June 2022

★★★★★ 5/5

Trustpilot

Outstanding Sales Rep

This review is purely on customer service which we received from an outstanding sales rep who went above and beyond. Her name is Patricia Anderson. She spent ages answering our questions on the Sheltone site and explained the buying process in detail. When I had trouble getting through to another development to view a show home, Patricia contacted them herself and made us an appointment. She answers texts and calls promptly and is always happy to help. Patricia is a credit to Avant. I hope the rest of our buying experience goes as well as our initial interest has, all thanks to Patricia, who I feel we can depend on to help us in our search for a new home that will meet our needs.

Lisa · 27 June 2022

★★★★★ 5/5

Trustpilot

Joanne Love has been an amazing help…

Joanne Love has been an amazing help supporting our reservation at Highstonehall! She has been really supportive, knowledgeable and very kind to my daughter, which left a lasting positive impression. We initially visited Jackton and spoke to Louise, who was also so helpful.Both interactions have played a big part our our decision to buy from Avant Homes!

Kerry · 15 April 2024

★★★★★ 5/5

Trustpilot

Lewis at Greenlock Place was incredibly…

Lewis at Greenlock Place was incredibly helpful during our recent visit to the showroom and available properties. He was very knowledgeable about the site and local area which was super helpful as people who aren't from the local area. He was everything you would expect from someone when making such a big purchase as a new house.

Saffron · 15 April 2024

★★★★★ 5/5

Trustpilot

Fantastic Value and Fantastic People

My partner and I reserved our property in May 2021, and with us all being at the back-end of Covid, we expected some delays along the way. There were shortages in materials that extended our wait. Our completion date was set as the end of August 2021, but we actually moved in in March 2022. Avant were a little slow to give us updates on what was going on, but since we have moved in they have been nothing but brilliant. The site team here in Collingsgate are attentive, and get any snags that you may have sorted pretty quickly. The team are friendly and always ready to help.Although I understand there are different circumstances for different people, I think when buying a home (let alone a new build), you have to adapt your expectations. I know its an exciting time and you just want to get in, but things happen along the way that will inevitably cause delays. As long as your calm and understand the above, you'll be absolutely fine.Overall, we couldn't be happier. We live in a 3 bedroom detached home on the cusp of the national forest. Its quiet, and value for money is great.

Freddie · 21 June 2022

★★★★★ 5/5

Trustpilot

Avant home at Cygnet Park, North Tyneside

The whole experience from reserving the plot to completion at their Cygnet Park site (North Tyneside) has been excellent and, although hopefully I won't need to purchase another house in the future, I would definitely buy an Avant home again. Both sales advisors I dealt with during this process (Jess McGowan and Jordan Owens) have been extremely helpful by answered all my questions and making sure I was updated regularly on the building progress. Now that I have completed, I am very happy with the house as well as the standard of workmanship and only noticed a few very minor snagging issues (mainly paint touch-ups). Jason the site manager has been outstanding during and after the house demo as well as an absolute pleasure to deal with answering all my questions in great details. I'd also like to mention and thank Lisa Johnson at the regional office for her responsiveness and her support liaising with my solicitor which ensured there were not legal delays in the sales process. Finally, despite the current challenges with material supply, my house was completed on time and according to the schedule presented to me when I reserved. What a great team at Cygnet Park! A very happy customer!

Nathalie · 11 June 2022

★★★★★ 5/5

Trustpilot

Angela was really knowledgeable and…

Angela was really knowledgeable and such a lovely welcoming person.

Ste · 15 December 2024

★★★★★ 5/5

Trustpilot

Furlong Park ,Doncaster

Thanks to James Setter and Rowan for the professional support and care given to us when we moved into our new home in Furlong Park, Doncaster. 3 weeks ago. There are always snags to be sorted out with new builds and we have received excellent service, nothing has been too much trouble. Questions have been answered promptly and minor problems solved in what has been a very busy time during the run up to Christmas.

Kath · 24 December 2022

★★★★★ 5/5

Trustpilot

Second time with Avant

Very helpful consultation. Good local knowledge.

Deb · 21 May 2026

★★★★★ 4/5

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Plot 117 trinity fields

Holland · 4 June 2026

★★★★★ 5/5

Trustpilot

Olivia at Waverley development

Olivia at Waverley development, has been very supportive and has supported me to reserve my lovely home. Olivia is an asset to the avant team, she has been very professional, and an overall lovely and caring person. Olivia’s customer service skills deserve more than 5 stars.

Zara · 30 September 2024

★★★★★ 5/5

Trustpilot

Best new build purchase experience

Fiona, the sales advisor and Adam, the site manager was undeniably awesome, super knowledgeable and supportive. Pavilion acres new build experience is everything buying a new home purchase should be and so much more, ease, serene environment with proper guidance each step of the process, thanks to Fiona and Adam.

Ugo · 22 July 2024