5/5
TrustpilotI find the staff and service they…
I find the staff and service they provide wonderful. Titans goes over and above to help you.
Trusted Agent profile · Diss
William H Brown Diss reviews
★★★★★
1,396 reviews across 2 platforms
Navire House, Mere Street, Diss, IP22 4AG, IP22 4AG
William H Brown's office in Diss, at Navire House, is rated 2.4 out of 5 across 1,396 reviews on two platforms, including 199 Google reviews rated 4.5.
Reviews
Every review we hold for the Diss office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotFailed to turn up for valuation…
Failed to turn up for valuation appointment, waste of time and energy
5/5
GoogleRating only, no written review.
Agent replied · 23 December 2025
We appreciate your feedback and are delighted with your review. If you have any comments to add, we’d be very interested to hear them.
1/5
TrustpilotAwful communication
Awful communication. Have to chase for any news. Just an awful organisation. Had to deal with Mildenhall branch, Gwen.
1/5
TrustpilotSwaffham branch
Swaffham branch. No feedback. Unprofessional. Unhelpful. No thankyou or contact on completion. Disappointing. Buyer beware.
5/5
TrustpilotSuccessful purchase
All good although communication could have been more effective at times.
1/5
TrustpilotDidn’t pay our money back totally…
Didn’t pay our money back totally unsatisfied
1/5
TrustpilotSara Nelson hate foreign
The person from company Sara Nelson Treat foreign tenants as animalsShe hate foreignEvery time she lie.
1/5
TrustpilotDisgraceful company
Disgraceful company. very unprofessional and greedy company. I would never use them.
1/5
TrustpilotAbsolutely awful poor communication and…
Absolutely awful poor communication and incorrect information given on several occasions through out my purchase
4/5
GoogleLauren in the lettings team was professional, friendly and informative . Thank you
1/5
TrustpilotKing's Lynn office
King's Lynn office. Incompetent and compulsive liar's
1/5
TrustpilotThey are a rip off company
They are a rip off company. Stay clear away from them.
1/5
GoogleRating only, no written review.
Agent replied · 8 October 2025
Thank you for your feedback and we’re sorry to hear about your experience. We’d appreciate the chance to learn more about what happened so please feel free to email us at complianceresidential@sequencehome.co.uk and we’ll be happy to look into it further.
1/5
TrustpilotAwful and Unprofessional.
Awful and Unprofessional.Pick any other letting agency.
1/5
TrustpilotDon’t use them.
1/5
Trustpilotuseless
useless! Very bad service! Never again!
5/5
GoogleVery helpful and kind staff
1/5
TrustpilotIncompetent
Incompetent. Appalling service
1/5
GoogleRating only, no written review.
Agent replied · 22 October 2024
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing complianceresidential@sequencehome.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotPoor customer service
Rating only, no written review.
1/5
TrustpilotOne word. AVOID
Rating only, no written review.
5/5
TrustpilotSimple and straightforward conversation
Rating only, no written review.
1/5
TrustpilotINEPT UNPROFESSIONAL
Rating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
