Every review we hold for the Didcot office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotNot very helpful
Not very helpful, havnt heard from them since we viewed the show home. Other builders have called us and offered us deals and answered our questions etc. These guys are not very knowledgeable when we’ve asked questions. We have a cash deposit and no chain so thought they would be more keen to sell to us. Have decided to spend our money elsewhere.
Elli · 14 December 2022
Agent replied · 13 June 2024
Dear Elli, We're very sorry to hear you were unsatisfied with our service. Please do not hesitate to contact cala.group@cala.co.uk with more information.Kind regards, L&G Homes
★★★★★ 1/5
TrustpilotSales team at Nobel Park are arrogant
Sales team at Nobel Park are arrogant, rude and lack integrity. Everything from appointments being spontaneously cancelled to promises of letting potential buyers know when a home is available to cutting deals with certain buyers and refusing any negotiations for other buyers. A very biased development, I would not recommend if you are a serious buyer. You will be pushed from pillar to post to make your buying experience a miserable one!
Lolomandi · 24 September 2021
Agent replied · 13 June 2024
Dear Lolomandi, We are incredibly disappointed to read your review. We're unable to locate your details on our system, therefore to allow us to further investigate, please can you email cala.group@cala.co.uk with your name and contact details. We will look into this right away for you.Kind regards, CALA
★★★★★ 1/5
TrustpilotBarclays instructed Legal & General to…
Barclays instructed Legal & General to carry out the property valuation. L&G contacted my agent on 27th May and scheduled the appointment for 5th June, already a considerable delay. Since then, despite it now being 13th June, we are still waiting for the valuation report.
Kavita · 13 June 2025
★★★★★ 1/5
TrustpilotThe worst experience ever
The worst experience ever, legal and general have no regard for their customer once they have your money, have been living through awful conditions for getting on for nearly 2 years and still all they worry about is the sales area and the rest of us have to live in a tip, now they are launching phase 2 when phase 1 is not finished
SG · 30 April 2022
Agent replied · 13 June 2024
Dear SG,We're incredibly sorry to read your review, however thank you for raising this feedback with us, which is being escalated to the relevant team. We apologise for the inconvenience and will look to rectify these issues as soon as possible.Kind regards,L&G Homes
★★★★★ 1/5
TrustpilotAvoid
They never even bother to respond. It's worse than dealing with the council. Avoid buying houses from them.
Elena · 13 March 2025
Agent replied · 28 July 2025
Hi Elena,
We are very sorry to read your review. Unfortunately we are unable to identify your details so have requested Trustpilot to gain more information. Once received, we will be sure to look into this.
Alternatively, please email cala.group@cala.co.uk with more information around your development details.
Kind regards,
Legal and General Homes
UPDATE:
Hi Elena,
We have received your details and this is in fact a matter for Legal & General Affordable Homes - a different business to us. You can contact them via their website: https://landgah.com/.
Kind regards,
Cala (L&G Homes)
★★★★★ 5/5
TrustpilotBrilliant team at Finchwood Park
Everyone I have spoken to or physically met on site has been more than accommodating, so professional, friendly and knowledgable. We have repeatedly asked for viewings or had questions; they are always really honest, tactful, quick to respond and always exceptionally attentive. Really thankful to the Finchwood Park sales team for everything! Off to view the house again this afternoon!
Samantha_Dean · 22 July 2022
Agent replied · 13 June 2024
Dear Samantha,Thank you for leaving your review, it is lovely to hear about your experience with our Finchwood Park team.Best wishes in your new home!Kind regards,L&G Homes
★★★★★ 5/5
TrustpilotFirst class service!
The customer service from viewing to purchase has been nothing short of exceptional from all of the team at Nobel Park! In particular I had regular contact with Lily and Nikki who are extremely professional and friendly.
SCOTT · 25 February 2024
Agent replied · 13 June 2024
Hi Scott,
Thank you for leaving your review. It is lovely to hear about your experience with our Nobel Park team.
Best wishes in your new home!
Kind regards,
L&G Homes
★★★★★ 5/5
TrustpilotSuch a refreshing change & pleasure to deal with
Such a refreshing change and an absolute pleasure in dealing with Lorraine, Mo & Tony at crosstrees Shrivenham. Outstanding customer service, always responds to emails swiftly and just a real high wealth of knowledge but most importantly they care ! Credit to L&G !
Sara · 6 August 2023
Agent replied · 13 June 2024
Hi Sara,
Thank you for leaving your review. It is lovely to hear about your experience with the team at our Cross Trees Park development.
Best wishes in your new home!
Kind regards,
L&G Home
★★★★★ 1/5
TrustpilotZERO AFTERCARE
Complete lack of customer service after they’ve taken your money! A number of emails sent to supposedly senior members of the site team and customer care which are repeatedly ignored. Every encounter I have had post sale has involved having to chase a response. Extremely frustrating and quite frankly dreadful customer service!
Emma · 24 October 2022
Agent replied · 13 June 2024
Dear Emma, We are extremely sorry to read your review. This has been escalated to the regional director who is dealing with this. Kind regards, L&G Homes
★★★★★ 5/5
TrustpilotPurchase of a new house
We had the most fantastic experience with Jane and Lorraine at Cross Trees Park Shrivenham. Absolutely amazing. Very kind, helpful and supportive.
Adam · 8 September 2024
Agent replied · 22 October 2024
Hi Adam,
Thank you for leaving your review. It is lovely to hear about your experience with Jane and Lorraine.
Best wishes in your new home!
Kind regards,
L&G Homes
★★★★★ 5/5
TrustpilotWe were taken with the quality of the…
We were taken with the quality of the homes and the all inclusive specification. The site at Shrivenham has a nice open feel to it. We are only at reservation stage but have been impressed with the sales team at Shrivenham who have been very helpful and a pleaseure to deal with.
Diane · 28 June 2022
Agent replied · 13 June 2024
Dear Diane and Nigel,Thank you for leaving your review, it is lovely to hear about your experience with our Shrivenham team.Best wishes in your new home!Kind regards,L&G Homes
★★★★★ 5/5
TrustpilotInformation meeting
We had our information meeting yesterday. As first time buyers we are unsure of loads of things but the service we had so far had been outstanding esp. Katie she has made us feel so relaxed and took time to explain everything. I would recommend this company to everyone.
Mon · 16 October 2022
Agent replied · 13 June 2024
Good morning, Thank you for your feedback, it is lovely to hear about your experience with Katie and the team.Best wishes in your new home!Kind regards, L&G Homes
★★★★★ 5/5
TrustpilotGood experience in booking
Good experience in booking. We have booked a property at Finchwood park. I have to say we have had a good experience till now and with thorough communications, things have been going well.
Vysakh · 26 November 2023
Agent replied · 13 June 2024
Hi Vysakh,
Thank you for leaving your review. It is lovely to hear about your experience with our team at Finchwood Park.
Best wishes in your new home!
Kind regards,
Cala
★★★★★ 5/5
TrustpilotExcellent customer service from Tony…
Excellent customer service from Tony and Mo, on the run up to reserving the property at Cross Trees Park.A really well presented Meeting with slides and can't wait to move in, depending on speed of people in the chain.
Michael_Ludwig · 21 May 2023
Agent replied · 13 June 2024
Hi Michael,Thank you for leaving your review. It is lovely to hear about your experience with our team at Cross Trees Park.Best wishes in your new home!Kind regards,L&G Homes
★★★★★ 5/5
TrustpilotFabulous
The explaination about the propery Supportive staff
Sudheer · 28 January 2025
Agent replied · 28 July 2025
Hi Sudheer,
Thank you for leaving your review. It is lovely to hear about your experience with our team.
Best wishes in your new home!
Kind regards,
L&G Homes
★★★★★ 5/5
TrustpilotThe company are very welcoming and…
The company are very welcoming and friendly.
Joyce · 20 January 2025
Agent replied · 24 December 2025
Hi Joyce,
Thank you for leaving your review. It is lovely to hear about your experience with our team.
Best wishes in your new home!
Kind regards,
L&G Homes
★★★★★ 5/5
TrustpilotVery pleased so far!
We have only just started the process of buying an L and G home, but so far we have found the experience to be very positive. The staff we have met are extremely knowledgeable and helpful and we will be delighted if the completion of our move is this smooth!
Jane · 25 January 2022
Agent replied · 13 June 2024
Dear Jane,Thank you for taking the time to leave your review, it is lovely to hear about your experience with our team.Best wishes in your new home. Kind regards,L&G Homes
★★★★★ 5/5
TrustpilotFantastic Team at Nobel Park
The team at Nobel Park have been really great and extremely efficient throughout the process with us so far. They are super friendly and helpful and have made the experience very positive for us. Very much looking forward to moving into our new home with L&G soon!Helen Merry
Mr · 3 May 2022
Agent replied · 13 June 2024
Dear Helen,Thank you for taking the time to leave your review, it is great to hear from happy customers.Best wishes in your new home.Kind regards,L&G Homes
★★★★★ 1/5
TrustpilotAt Finchwood park It all started off…
At Finchwood park It all started off well and then slowly deteriorated . What was a tidy landscaped site has now become a dumping ground of rubbish ,litter , abandoned fencing , split sand bags , holes left infilled and dead plants and grass . An absolute mess
Kerry · 29 April 2022
Agent replied · 13 June 2024
Dear Kerry, We're incredibly sorry to read your review, however thank you for raising this feedback with us. We have passed this on, which has been escalated to the relevant team. We apologise for the inconvenience and will look to rectify these issues as soon as possible. Kind regards, L&G Homes
★★★★★ 1/5
TrustpilotThink twice…..Really great to sell you the house .
Really great to sell you the house .. very good communication and support but terrible following up and non existent support with snagging list been waiting months for things to be fixed … terrible after care and customer service
Nikki · 11 February 2023
Agent replied · 13 June 2024
Dear Nikki, We're very disappointed to hear this. Please be assured this has been passed onto the regional team.Kind regards, L&G Homes
★★★★★ 5/5
TrustpilotWhole team are incredible.
Fantastic experience. We reserved.
William · 14 January 2025
Agent replied · 25 September 2025
Hi William,
Thank you for leaving your review. It is lovely to hear about your experience with our team.
Best wishes in your new home!
Kind regards,
L&G Homes
★★★★★ 5/5
TrustpilotAbout the best sales office I've ever…
About the best sales office I've ever seen for a builder. Full of technology to demonstrate the layout of the new estate. Loved the design of the homes. Now going through the buying process. Hopefully will be as smooth as it can be.
Ste · 25 July 2022
Agent replied · 13 June 2024
Dear Ste,Thank you for leaving your review, it is lovely to hear from happy customers. Best wishes for your home buying journey!Kind regards,L&G Homes
★★★★★ 5/5
TrustpilotThe team has been very helpful in…
The team has been very helpful in answering all our questions and putting us at ease.Lily has always been available and reassuring our concerns.we are very happy with the service we have received as this can be a very stressful time.Thankyou to all the team
Abdul_Al-Jelawi · 18 December 2021
Agent replied · 13 June 2024
Dear Abdul,Thank you for taking the time to leave this review, it is lovely to hear from happy customers. Your feedback will be passed onto the team.Kind regards,L&G Homes
★★★★★ 2/5
TrustpilotFinchwood park
I live at Finchwood park, garden has been left so un Even not safe for for kids to being running around in , with big dips and lumps every there , Paths not completed , roads left with irons works raised ,
Charlie · 30 April 2022
Agent replied · 13 June 2024
Dear Charlie,We're incredibly sorry to read your review, however thank you for raising this feedback with us. We have passed the estate issues on to be escalated to the relevant team. We apologise for the inconvenience and will look to rectify these issues as soon as possible.Kind regards,L&G Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
