Trusted Agent profile · Devon
★★★★★
993 reviews across 3 platforms
68 South Street, Exeter, Devon, EX1 1EE
Martin and Co's office in Devon, at 68 South Street, is rated 2.3 out of 5 across 993 reviews on three platforms, including 138 Google reviews rated 4.2.
Every review we hold for the Devon office, from every platform, shown as written. First names only.
5/5
TrustpilotIncredible Customer Service
We purchased a property from Martin & Co. and had a really great experience. They have deep understanding of the market and were super helpful with the buying process. Special thanks to Steven from Martin & Co. for the exceptional service and was incredibly responsive to our queries. He was professional, helpful, and quick to respond.I would highly recommend Martin & Co. for anyone looking for a new property.
5/5
TrustpilotFantastic experience buying a property
WeHave just had a fantastic experience buying a property through Martin and CoSue Wright was friendly professionallyAnd so accommodatingCommunication was excellent and support was there from viewing the property to our completion dateI can’t thank Sue and her team enoughAndI would definitelyRecommend them to anyone in the future
1/5
TrustpilotUtterly Baffled
I have never had such an awful experience with not only a letting agent, but a professional company overall. The viewing I had with Banbury Martin and Co was a absolute shambles. When I wrote to complain about how rude and unprofessional the letting agent was, I was met with a rude and dismissive email response by the agent, whom turned out to be the owner of the branch, David Stone. David stated that he was unwell and that if I wasn’t comfortable with the viewing I should have left. David stated ‘ I am the owner of the business, and this matter is now closed’ My complaints were not addressed and they were swept under the carpet like nothing had happened. I then asked for the complaint to be handled by someone senior, only to be passed to another estate agent, whom was below David, to have the same dismissed and rude response - ‘This matter is closed, we shall not be commenting any further’ . I have repeatedly referred to their own complaints policy and asked for the complaint to be passed to senior management of Martin and Co only to be told that David is the senior management and he is not dealing with my complaint anymore. The complete lack of professionalism and customer service is just outstanding and completely baffling! I have never been treated with such disregard in my adult life. To use illness as a way to justify complete rudeness and horrendous customer service is just ridiculous! And then David tried to say that I clearly don’t understand how Covid affects peopke otherwise I would be more understanding of his lack of professionalism?!Judgemental, presumptions, rude, unprofessional, damn right pig headed! If you are looking for a new place to live, don’t even bother looking at Martin and Co in Banbury! Awful awful Awful!There are no words for my experience!And ironically STILL they refuse to acknowledge my complaints and concerns and pass it to senior management - as per their own complaint policy!!!
1/5
TrustpilotSLUM LANDLORDS
SLUM LANDLORDS - My partner & I rented a property through this company. My partner lived in the property for 7 years and I lived there 2 years. In April 2021 we reported damp in the bedroom coming from the old boiler. They did nothing. In October we found mushrooms growing behind our bed along with a large patch of mould. I contacted them and threatened to take the to tribunal if they didn't fix the issue. It was fixed in 3 days at that point. Then came our six months notice to leave. We were told not to rush but the company harassed us into leaving. We eventually moved out after three months and have now been advised we have to pay for multiple services. They have claimed that the oven needs cleaning, yet in their original documentation regarding the state of the property it is noted that the oven is in a poor state. They have claimed we broke a window yet as the property has not been maintained within the seven years rental the old wooden frames have rotted away. This has been reported to them on several occasions via the telephone and via email yet now they are trying to charge us for it. There was one instance where, for whatever reason, my partner paid the rent a handful of days later than usual yet this didn't stop one of their employees sending a vile and billious email threatening eviction for being late with the money. Not one seconds thought or consideration to there being a global pandemic and the possibility my partner, as a key worker, may have been ill with the virus. When challenged it was apparently an automated message, which if true, I would suggest someone with better grammar and ability at writing puts together all automated communications. In short, if you are looking to rent, avoid this business.
5/5
TrustpilotFantastic!!!
This review is well overdue. I am so thankful to Cindie Shirley who dealt with my house purchase ( Rainham Kent ). She is efficient, courteous, well informed and approachable. Great customer service. There was no need for me to speak to members of her team due to her professionalism. She liaised effortlessly with solicitors, vendors etc. The entire process was flawless and stress free for me. Cindie is hardworking and I will recommend her over and over again. She is a great asset to the company. Cindie you are just fantastic!!!
1/5
TrustpilotLeft waiting outside.
Let me turn up for a viewing. Lied saying they were on their way., Then lied to say it was cancelled and I was notified. Couldn’t prove I was notified or that they even tried.
5/5
TrustpilotHuddersfield branch
Zak at the Huddersfield branch is such an asset to the company. He spent a lot of time assisting me with properties to let on a Saturday afternoon, close to closing time (sorry, Zak!). Sadly, I decided not to move to Huddersfield, but would definitely recommend using Martin & Co based on his professional and helpful advice.
5/5
TrustpilotRenting and selling of my uncle's house
We had to rent out my uncle's house due to the fact he was diagnosed with dementia and required looking after in a home. 3 estate agents were invited, one didn't turn up, one had no idea and seemed not bothered !! then there was Richard. As soon as he started talking I knew he was going to get my business. He explained exactly what was required and it was very obvious he knew what he was talking about. A plan was agreed and put into action. I've been in the retail trade, and like Richard and this team, I also treated my customers/clients as if they were the only ones I had. There is quite a distance between St Albans and where myself and my two brothers live, which was a concern, Richard and this team took that concern away. Sadly my uncle past away Dec 2020 so the house was made ready to be sold. Several views and it was sold for a lot more than we expected.This is a family run business who care, and are professional with an in depth knowledge of all things related to renting and selling. They have become our friends. So if you are looking for a first rate estate agent, LOOK NO FURTHER you have just found one.
2/5
TrustpilotGangster
Hi,After viewing a property twice with an Agent and with the owner and after putting forward an offer .The process of providing all documents and the initiation of the Mortgage were ongoing , I found out that the Agent not the Owner had made the decision without contacting us (during the 7 days that passed) to sell it to another buyer at the same price?I have never come across this kind of a sales man concept. Never again Martin&Co .
1/5
TrustpilotI booked a valuation appointment with…
I booked a valuation appointment with them for selling my home. Someone came to visit, but instead of clearly explaining the process, they kept talking about how quickly the house would sell. Even though I had the original written valuation in hand, they mentioned a completely different price, which was very confusing. I'm honestly glad I didn’t go ahead with them. I wouldn’t recommend their service.
1/5
TrustpilotWould give 0 or negative rating but…
Would give 0 or negative rating but unfortunately 1 is the lowest I can give. The flat was given to us without any in person viewing ( I had to accept it because I was relocating from another city). It was dirty and seems like they put little effort in cleaning the flat before handing over.
1/5
TrustpilotMartin & Co Aberdeen: Avoid, avoid, avoid.
Despite taking their 12% monthly cut on their supposedly 'fully managed service', they take a hands-off approach to property management. Their service involves a complete lack of action in following up on remedial work throughout and between tenancies, and failure to engage with tenants and take instructions from landlord. This ultimately incurs additional costs, time and grievance to landlords. The staff shows poor competency and professionalism in acting on the client's behalf, there is no continuity in client engagement, and the management shows no accountability. There is no scope to speak to decision-makers to resolve conflict and Martin & Co is either unresponsive or always right. Their inaction has led to multiple thousands of pounds of damage to my property, while Martin & Co continue to sit on the fence. Further, they lost keys to my property that were supposedly kept safe in their office and did not have a log system to track where the keys were. They denied responsibility for their negligence with no action, leaving my property at risk and for me to fix it.They prefer to shift the blame for their poor management to tenants instead, which is unacceptable. Their service is disgraceful and dishonest. There are plenty of other good agents locally, please do not make the same mistake I did.
1/5
TrustpilotGreedy,layer,cheater company ever I had experience over 11 years in the UK.
My experience from the Martin and co especially one of the staff Becky.Absolutely arrogant, layer into your face and speak with you unacceptable. House that I left were absolutely clean I have 124 images from it in and out including the oven. We agreed £50 deduction (which was not reasonable deduction anyway. I showed to my lovely neighbours to get their advices) They explained the deduction for the owen clean....I thought lets be happy everyone take it then .After I moved to overseas it's raised up to £150 .They are extremely greedy unreliable company .Here is the email that is shows the all short story to copied here.IGNORE MARTIN AND CO!!!!To Becky../Martin and CoActually we both new that would not be straight forward as we know your office and landlord's attitude. But let me take some Indication too. We lived in the property 7.5 years that the rent has never ever been late or whatsoever. When my son was 2 years old (just like the landlord son) we have left in the property with wrong boiler no hot water and heting that was uncomfortable in January with the baby for over two years despite of the regular reports. This was disgusting and I presume illegal too from side of landlord.At the very first agreement included the wrong appliances will be replaced that never been happened so we bought new dishwasher,new washing machine,also we fitted a water purifier which is cost £800 only this all left in the property.total cost circa £1600 we never moaned for it.Moreover throughout 7.5 years of period we paid at least £54000 anIs it absolutely outrageous that these minor issues the reason that you would like to deduct our deposit. We showed all fairness, maintained, decorated the property every single year.I showed all neighbourhood's the property and all of them said that wouldn't be any problem at all.We all loved by our lovely neighbours that they were said will help us to take this case further if necessary. The stuff in the garde will be cleared out one of the neighbour tomorrow morning. Also I taken pictures very detailed that you required that isn't rich the standard of your office in case of the further steps . Please note I do not stay for a long back in Hungary .If any deduction will applied against our deposit I will definitely go further .It is absolutely unacceptable, outrageous, disgusting. By the way I wundering how others leave the property after .Kind Regards Roland
5/5
GoogleWe would throughly recommend Martin and Co Exeter for property management and lettings . Alice is very quick to respond to any queries with efficiency and professionalism. The advice and support from Chris and the team has been invaluable to us as relatively new Landlords. It’s reassuring to know our properties are in safe hands.
5/5
TrustpilotHuddersfield are A1+++ at providing a top class service
What more can i say but a very huge thank you to Martin & Co Huddersfield who provided an A1+++ service in selling both mine and my late fathers home, and what has been a very hard personnel year. Simon & John and the team at Huddersfield went out of their way to make this very hard time a lot easier. Thank yu so very much.
5/5
TrustpilotExcellent and Professional
Kerri was fantastic on my first viewing and arranged a second viewing really quickly when requested. Kerri was very professional throughout.
5/5
TrustpilotMartin and Co. Milton Keynes - great team and service!!
We rented our property through Martin and Co. in Milton Keynes, from 2017-2021 and our experience with them was blissful. We have had troubles in the past with other agencies, so their services and great levels of customer service were very welcome. Tony, Kim and the team were always on top of any issues from us or the tenants, they were professional, organised and most importantly for us, in regular communication. We could not have asked for better service and support. Thank you to the wonderful team in Milton Keynes!
1/5
TrustpilotIntrusive and Tone-Deaf Marketing
I’ve had unsolicited flyers from this estate agent put through our letterboxes, even though there’s a clear “no junk mail” notice for the building. What’s more, they’ve somehow got into the block and delivered them inside, ignoring that notice completely.
1/5
TrustpilotI would not recommend this company to…
I would not recommend this company to anyone trying to rent , I was second to view a property in Warminster then just called again to be told there is no longer any viewings.
1/5
TrustpilotI am shocked and appalled at how me and…
I am shocked and appalled at how me and my partner have been treated by Martin and Co this week. We had an offer accepted on a house and this was taken off the market, we had sent over our information and began to contact our solicitor and mortgage broker to get the ball rolling quickly - the excitement only lasted less than 24 hours before we were told we had been gazumped and there was nothing else we can do. I'm aware there is no set rule that this can't happen but how we were treated by Colchester Martin and Co about this was appalling. Even after our email back we had no response until we rang and even then Gary was rude towards my partner. This has now left us not even wanting to sell our own property and come off the market completely because of how Martin and Co treated us.
5/5
TrustpilotExcellent staff
I have been in contact with a few members of the team, but in particular Dawn. She has been so helpful in securing a house for myself and friends to live in next academic year in Winchester. For a process that can be very stressful, especially for students, it was made to feel almost easy and when 2 people dropped out of our house they were very understanding and helpful in adding the 2 new members to the contract. Overall a very pleasant experience so far!
5/5
TrustpilotFive Stars. Great service.
I have found Martin & Co of excellent service. Janice at Martin & Co in Woolton was excellent at helping me to buy my perfect home a while back. She kept me up to date and the house sale was completed in good time and therefore I decided to contact Martin & Co (Who have now moved to Allerton Road) when I needed new tenants for an apartment that I own. Once again, they delivered a great service. The new tenants had moved in a week after the previous had left. Additionally, the tenants seem really nice so I'm really pleased and I don't have to worry about my property being empty and where I will find the money to cover the rent. I will definitely be using Martin & Co in the future, the team on Allerton Road are really friendly and helpful. Thankyou so much.
1/5
TrustpilotDuring the tenancy everything was well…
During the tenancy everything was well occasionally when the landlord did not want to carry out works this was communicated clearly but we had some issues towards the end of tenancy when the landlord wanted to claim money off our deposit for issues that was already there when we moved in. They had lot the evidence of check in document and then sided with the landlord instead of even trying to understand our side and were very rude. In the end when the claim when to dispute with deposit scheme we managed to find our copy of the check in which proved that the issues were there in the first place and our deposit refunded. There was no acknowledgement or support as a tenant from the agency and infact they were very rude about it.
1/5
TrustpilotIf you want to feel like your always last on the list, this is the agency for you!
To this day I wonder why me and my partner chose them. I'm sure I will wonder till I die. As a landlord, this is the agency for you! They will go far and wide, by breaching contracts, just to protect your interest! That's right! They will do criminal things and get their ass on the line just to get you an extra £ or two! I was just charged 70£ for cleaning, when I left it in x5 better than it's original condition! Oh, wait. The landlord doesn't actually get this money. So I guess, even for landlords, this is not the agency for you! You might get held up with a small claims court for no reason whatsoever! By contract I was supposed to get the deposit within 8 days after giving in the keys. Today the ''issue'' is resolved, which would make it the 23rd day. Almost x3, a day short, damn, so close. This delay was not on ''my part'' or the ''landlords part''. It was simply the agents failing to contact either of us. They do not care, they will not care. The maintenance teams they use are bloody ridiculous. If I have to go into details about that, your head will spin.If you're a masochist, like to be ignored, enjoy getting your nerves stretched for stupid little things and like spending more than you should, choose them. There was only 1 decent person there, Andy Swallow, felt I should mention it. Even for him I can't lift up my star rating, sorry Andy, your a nice guy. Consider moving.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Martin and Co's Devon office has 993 reviews across three platforms: 138 on Google, 2 on Facebook, 853 on Trustpilot (across the whole business).
Martin and Co Devon is rated 2.3 out of 5 across all 993 reviews, and 4.2 out of 5 on Google from 138 reviews.
Martin and Co Devon, 68 South Street, Exeter, Devon, EX1 1EE.
