Trusted Agent profile · Devon
★★★★★
996 reviews across 3 platforms
68 South Street, Exeter, Devon, EX1 1EE
Martin and Co's office in Devon, at 68 South Street, is rated 2.3 out of 5 across 996 reviews on three platforms, including 138 Google reviews rated 4.2.
Every review we hold for the Devon office, from every platform, shown as written. First names only.
1/5
Trustpilotirresponsible, frustrating
we have called them tomake an offer so many times then we have been told to wait for an email when we called back we have been told that there were too many offers so we cant make one, it was soo frustrating to hear that as we could of made an offer but due to their irresponsible behaviour I will never try to do anything with this company
1/5
TrustpilotAvoid at all costs also from a Landlord…
Avoid at all costs also from a Landlord perspective. Property not managed, promises of return calls which do not happen, when you ring them you find that the person who was supposed to return call is either on holiday or has left the company ......
Hi Francois, Apologies that you have had issues with a Martin & Co office. Can you let us know which office you have used so that we can direct your complaint to the relevant person?
5/5
TrustpilotJanice at Martin and Co Liverpool South…
Janice at Martin and Co Liverpool South has been fantastic for the last year during a challenging property sale. Very supportive and pro-active. Can't recommend this team enough.
1/5
TrustpilotBad experience
Bad experience! When it was time to received the deposit they did a report (check in and check out of the flat). The problem is that we never did it at the beginning and only them did it so they said the flat was perfect without any type of damage. We waited 3 weeks for our deposit because what they said in the report of check out was totally wrong. Never again with them!
5/5
GoogleWe used Martin and Co to sell our grandmothers house. Couldn't fault their professional approach and tenacity in chasing down problems. They really had to work for their money with a very difficult buyer that pulled out eventually as predicted. . The buyer was also happy i believe and kept informed along the way. It is nice to find a company that does what it says it would.
1/5
TrustpilotYou cannot choose a worse agent
They seem very helpful until you pay those ridiculous fees and then all of a sudden they become horribly unprofessional. You have to remind them of your requests several times and even then they don't act. They ignore your emails or, in the lucky case, answer them in one sentence. At the end they try to rip you off your deposit a claim even more for non-existing 'damage' of the property. Run away from them!
5/5
TrustpilotGreat Help
The services, including managing and maintaining of the property, I that I have received from Martin & Co. Glasgow have been great. They have always been very efficient in communication on every side. It really has helped me taking off the stress and time.
Hi Mary, thank you very much for taking the time to leave a review for Martin & Co Glasgow. We're pleased to hear you've been pleased with the service provided. Kind regards, Martin & Co (UK) Ltd.
1/5
GoogleMoved out property end of 2018 left the place spotless and now being told the place is to u tidy for people to move in and also me and my wife having to live in damp for 2 years and she had ambulance called for her health as well still no deposit back and they expect me and my wife to live in freezing cold in our new place Don't go with these people
5/5
TrustpilotLong distance property search. Met expectations
Long distance property search.
1/5
TrustpilotWeymouth branch is horrible
Weymouth branch is horrible. They are doing no fault evictions withouth any compunction. Would give zero star is possible. They lie as you read a book. Unpolite and rude.
5/5
GoogleI have rented my property with Martin & Co for 7+ years and have always received excellent customer service and professionalism. All the team are very helpful, answer any questions and go above and beyond to resolve any matters in a timely manner. This has made the rental process stress free and means both tenant and landlord receive a high quality and personal service. Highly recommended.PositiveResponsiveness, Professionalism
5/5
TrustpilotI had an amazing experience with Martin…
I had an amazing experience with Martin and co. Janine was appointed to me and was professional and lovely from start to finish, Thankyou !! Abby
1/5
Trustpilotthey lied to me and shouted at me.
they lied to me and many issues.they raise their voices .. not polite at all..they charged me beyond what is required for the last payment...they failed to do most of the required repairs. for this point..the landlord has a big share of the responsibility...
We are very sorry to read your review. Would you be able to let us know which Martin & Co office you used so that we can investigate further. Kind regards, Martin & Co (UK) Ltd
5/5
TrustpilotWe have used them twice
We want to praise Andrew Lester of Martin & Co Prestwich personally for doing such a good job. We chose him to sell our property for us because he was so good when we bought it almost five years ago, and this time was the same high standard.We hope that not only clients such as ourselves but also solicitors realise how fortunate they are when they have him as the estate agent.
5/5
GoogleAs tenants they were helpful and very responsive letting agents. Really recommend them.
1/5
TrustpilotAbsolutely disgusting
Absolutely disgusting. Everyone for the group booking turned up and we were told 30 mins later it was cancelled. When we rang up they were completely unprofessional and rude on the phone. Don't think they realise people have to pay money and take time off work to get to theae viewings
1/5
TrustpilotPoor experience selling property…
Poor experience selling property advised Martin and co estate agent on several occasions I had my doubts regard the authenticity of a cash buyer however was encouraged to hold on after 5 months still no completion date very unsatisfactory service and changed to a different estate agent would not use again
1/5
TrustpilotShocking attitude
Shocking attitude, I set 3 emails to this company, they NEVER responded, unprofessional people, i had to call them to get the answer, which was negative anyway.
Hi Anna, we are sorry to read that you experienced issues with the service received from a Martin & Co office. We will pass on your feedback to the team and ask them to get in touch with you.
5/5
TrustpilotProperty Maintainance
We have worked for Martin & Co for several years now and have always found them to be well organised and efficient. They are proactive with property faults and quick to arrange repairs, ensuring their tenants experience a minimum of disruption.
Thank you very much for taking the time to leave a review, we look forward to continue to work with you in the future.
1/5
TrustpilotAbsolutely wouldn’t recommend at all…
Absolutely wouldn’t recommend at all moved into a property in September, reported my boiler not working correctly and it’s January and still not fixed after contacting them over and over again you feel your banging your head of a wall constant trying to get things done. They are everyone’s worst nightmare not what you want especially when you’re renting for the first time too. Absolute joke !
1/5
TrustpilotI will never recommend anyone use this…
I will never recommend anyone use this stat agent as they are unprofessional, the staff lie about everything, and the customer service is the worst ever.
1/5
TrustpilotDisgusting company
Disgusting company - had a booking today for a viewing, drove 40 minutes only to find out (from another couple who were there also for a viewing) that it has been cancelled as the owner doesn’t feel well. No one has rang me, contacted me, nothing!! BEN AND LOUIS IN CAMBERLEY - learn how to be professional before you become an estate agent…
1/5
TrustpilotThe worst letting agency ever
A very bad company. Avoid Avoid Avoid. They will try to take all of your deposit and claim crazy expenses when you end your tenancy with them. Cutting grass of a small front garden will cost you GBP160 .. can you believe it? they are very nice when you sign the contract and then when you go they show you the bad face. AVOID
1/5
TrustpilotTerrible customer service
Terrible customer service, increases in rent year-by-year with no maintenence on property. I've been asked several times for inspections, only to never have the employee turn up and so utterly waste my time.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
