Every review we hold for the Derry office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI wish i had listened to advice given before moving into a student house that was managed by City Properties. Without going into too much, there were numerous mould issues that were never truly sorted, issues with heating (which was fully controlled by City Properties) and we felt that nearly every other issue was just forgotten about with the intention of just passing it on to the next group of student tenants that would move in. Of course you don't expect luxury in a student home but the level of care given from City Properties was just unbelievably poor. A sub-standard home and renting experience. One positive was their maintenance staff, Paddy, who was always very helpful when contacted directly, rather than through the letting agent!
Cara · 13 September 2024
★★★★★ 1/5
TrustpilotAVOID!
I wish i had listened to advice given before moving into a student house that was managed by City Properties. Without going into too much, there were numerous mould issues that were never truly sorted, issues with heating (which was fully controlled by City Properties) and we felt that nearly every other issue was just forgotten about with the intention of just passing it on to the next group of student tenants that would move in. Of course you don't expect luxury in a student home but the level of care given from City Properties was just unbelievably poor. A sub-standard home and renting experience.
Cara · 19 July 2024
★★★★★ 1/5
GoogleAbsolutely the worst estate agents you could go for. Wish I had done more research before going with these guys but please do yourself a favour and stay far away. There’s no communication, they completely ignore you for any property related issues, and they are downright disrespectful. I’ve had such a stressful time being a tenant and I wish I went with someone else. We’ve had countless problems in this house and they don’t address a single one.
Travis · 16 February 2026
★★★★★ 1/5
TrustpilotRacist and dishonest service
Racist and exploitative dishonest experience. Was racist to housemates on asking for basic features like heating ("maybe you dont understand this where you're from"). Wrote a hilariously poor self contradicting contract. Promised to pay bills & then asked for final months bills extra (awful boiler and insulation).
AnalyticalFireball · 16 June 2026
★★★★★ 1/5
GoogleThink carefully before renting with City Property.
My experience was extremely stressful from start to finish- communication was poor, issues were ignored, and the deposit process felt unfair and unclear. Speaking with other students in Derry, it seems this isn’t an isolated case. In my opinion, this company does not treat tenants fairly. I would strongly recommend looking elsewhere for a more transparent and professional letting agent.
Naoise · 23 November 2025
★★★★★ 5/5
Facebookwe found it very difficult to find a letting for a short period of time but Johnny was very helpful and accommodating in ensuring we found a place.
all staff were very accommodating and any queries we had they were always happy to help.
Chloe · 20 December 2019
★★★★★ 1/5
GoogleIf I could give no stars i would! Steal money from students and never follow through with promises. Didn’t have a kitchen table for the whole two years of living at the property. Wont give deposits back because we used £9 of electricity per week per person.
Jodie · 13 September 2024
★★★★★ 5/5
GoogleAmazing staff exceptionally helpful great follow up
Teresa · 9 September 2025
★★★★★ 1/5
GoogleUseless and horrible letting agency. Went half my tenancy without a door handle to my bedroom, damp and mould infested houses. Never rent from these sorry excuses
Cathaoir · 11 April 2024
★★★★★ 1/5
GoogleUseless and horrible letting agency. Went half my tenancy without a door handle to my bedroom, damp and mould infested houses. Never rent from these sorry excuses
Madow · 16 January 2024
★★★★★ 5/5
GoogleVery supportive and attentive to tenants. Ready to help anytime including out of hours.
Linet · 11 April 2024
★★★★★ 5/5
GoogleExcellent support, always quick to respond and found time for my queries. Their stock is of a high level, so I now know what to expect from a house on their books.
Maureen · 15 June 2020
★★★★★ 5/5
GoogleVery good to deal with , exceptional attention to detail and always working to make buying a better experience, nothing was a bother, 5 stars
Martin · 15 June 2021
★★★★★ 1/5
FacebookVery grateful to Phil for contacting me, and reassuring me over hot water issues at 5 Wessex. Thank you for your phone call and your help. I hope everything can be sorted soon.
Shelagh · 19 July 2016
★★★★★ 5/5
FacebookWould recommend city property as they were very accommodating to a short stay in derry as students. Lovely people and great service!
Orla · 20 December 2019
★★★★★ 1/5
GoogleRating only, no written review.
Anishka · 9 December 2025
★★★★★ 1/5
GoogleCowboys
Morgan · 23 November 2025
★★★★★ 5/5
Facebookfriendly, knowledgeable staff
Paddy · 24 October 2018
★★★★★ 4/5
GoogleRating only, no written review.
Sinead · 15 June 2024
★★★★★ 3/5
GoogleNice agent
Charles · 11 April 2024
★★★★★ 1/5
GoogleRating only, no written review.
SpikeO · 12 April 2023
★★★★★ 4/5
GoogleRating only, no written review.
Mohammad · 12 April 2023
★★★★★ 5/5
GoogleRating only, no written review.
Bronislav · 15 June 2022
★★★★★ 5/5
GoogleVery good service
Mickey · 12 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
