Bagshaws Residential reviews

★★★★★ 5/5

Google

Bagshaws Residential of Bakewell have been efficient and supportive while our property was on their books. It's fair to say they've gone the extra mile in arranging and facilitating viewings for potential purchasers. Mark has extensive knowledge of the local area and demonstrates a passion for it and the business. John has enthusiastically carried out viewings with great flexibility in terms of times and days, including a Sunday viewing. It has to be said that Chelsea has been central to arranging everything effectively, she has her finger on the pulse as they say. Chelsea has taken a friendly and professional approach in getting to know and support us during this process. Thank you to all. Frank S.

Francis · 27 December 2025

★★★★★ 5/5

Google

Would like to thank the Bakewell team. Mark for the excellent market valuation. Which was done extremely professional and great value ie fees etc. The viewer that accompanied the people viewing my property. John is extremely knowledgeable about the property and the buyer of my property said to me his service was second to none. Then chelsea in the office. She was absolutely amazing. Knows everything and updated me within minutes of any information becoming relevant. I would recommend this team to anyone. Thank you for a smooth and easy transaction. You are all amazing.

Victoria · 27 November 2025

★★★★★ 1/5

Google

We had a really poor experience while attempting to purchase through Bagshaws. Unfortunately, the process was made much more stressful than it needed to be due to several issues. The staff handling our case changed frequently, which made communication inconsistent at the best of times. Additionally, Bagshaws were not proactive in providing timely updates; for example, they often promised to return calls but failed to do so. A particularly frustrating aspect was the need for our home surveyor to revisit the property twice because Bagshaws did not ensure that the property was accessible. I would not recommend using Bagshaws Residential.

William · 15 July 2025

★★★★★ 5/5

Google

Helped me with Mortgage services, their advisor Richard was truly helpful and got me a better deal than with my own bank

Miss · 16 June 2025

★★★★★ 2/5

Google

Didn't have a great experience overall. No problems in regards to moving in aside from the fees which we felt were completely unjustified, but one of the issues once we were in was that we consistently struggled to get meter readings - or even a reply via email or phone regarding this, and trying to call the office to speak to the agent we were dealing with (Hannah) was almost impossible. Promises to call back after lunchtimes were rarely fulfilled. The biggest issue, and one still ongoing, was trying to tie up the final energy bills as Bagshawe were switching the energy supplier at the end of our tenancy.

Nicola · 12 June 2020

★★★★★ 5/5

Google

We recently purchased a house through Bagshaws and had an absolutely brilliant experience. Everyone we dealt with was helpful, but a special shout-out goes to Chelsea, who was fantastic from start to finish. She was incredibly proactive, …

Matt · 14 December 2025

★★★★★ 5/5

Google

Booked a viewing a couple of weeks back, very pleasant experience. I think the lady who helped me was called chelsea. She made the process so simple and explained everything step by step. Would definitely recommend.

Gen · 27 November 2025

★★★★★ 5/5

Google

Dealt with a lovely lady called Chelsea.she kept me informed and answered all my questions.very professional and she was very helpful and couldn’t do enough to help with my enquiries.would highly recommend

Mitchell · 27 November 2025

★★★★★ 1/5

Google

Poor service. No customer care. No one answering the phone and no one in the office- not sure how they think they can sell houses. No viewings were made accurately. Wrong name date and time. No feed back given following viewings. Very disappointing. Wouldn’t recommend.

Jill · 16 July 2025

★★★★★ 5/5

Google

Came for a viewing a few weeks ago, would 100% recommend. A lady called Chelsea helped us she made it so easy for us explaining everything perfectly couldn’t thank her enough.

Lilly · 27 November 2025

★★★★★ 1/5

Google

So disappointing. Started off well, then they lost staff, no contact for weeks. Couldn't get through on the phone. New starter - great promise only to be waiting weeks for any update or response to emails. They told me they were going to …

Katie · 14 April 2025

★★★★★ 5/5

Google

we've just sold our house in Bakewell, the solicitor working for the buyer was ? as a result the staff at Bagshaws had to work very hard, this included reasuring us when times were difficult. Dione and George were Amazing. I can unreservedly recomend Bagshaws.PositiveResponsiveness, Quality, Professionalism, Value

Peter · 28 August 2021

★★★★★ 5/5

Google

I chose Bagshaws residential (Bakewell) to market my home because whilst being completely professional Mark and Dionne were so supportive when they valued my home. Throughout all the trauma of the Covid lockdown they remained in touch providing me with advice and reassurance. I have exchanged contracts and will be moving in a few days time. I can’t thank all the staff enough for all their support, they’ve have constantly gone the “extra mile” I would and have recommended them to my friends and colleagues. Thank you again Annette ClarkePositiveResponsiveness, Quality, Professionalism, Value

Annette · 12 June 2021

★★★★★ 1/5

Google

Called up to view a house and have mine valued . Diane was so rude . Will go to differnt agent - agent has replied, I emailed them and got no response! They oviously only replied to look good! Dont really care about customers!NegativeProfessionalism

Robert · 12 June 2021

★★★★★ 5/5

Google

We have recently sold our house through Bagshaws Bakewell .Firstly we sold our property subject to contract within days of marketing and the pre sale process was not only smooth with attention to detail but highly professional throughout . Viewings were arranged efficiently with prompt feedback offered including beautiful photographs and additional advice regarding legal and moving services. Our sale despite being lengthy and protracted never the less was straight forward and efficiently handled . At each stage the team at Bagshaws kept us up to date and informed. A particular big Thank you to George Chandler @ Bagshaws who without a doubt through his excellent communication made the stressful experience of moving house all the easier. We would definitely recommend Bagshaws Bakewell to our friends and family Thank you everyone at Bagshaws

Louise · 10 June 2020

★★★★★ 5/5

Google

Diana dealt with my late mother’s house, she was very helpful and compassionate and we got a really good price sold the same week it went on the market. Hats off to Bagshaws Residential.

Nahmia · 4 June 2025

★★★★★ 1/5

Google

We were extremely disappointed with our recent experience with Bagshaw's Estate Agents when viewing a property at Bailey's Mill in Matlock. The agent arrived 25 minutes late to our scheduled appointment, leaving us exposed to the rain. …

Rob · 14 April 2025

★★★★★ 5/5

Google

Hello there, Bagshaws Residential have been great at managing our property in Cressbrook, Derbyshire. We always contacted Hannah Blair at Bagshaws Residential in the Bakewell; she was always available to give great advice and make sensible suggestions if we had any problems. Hannah was efficient and worked very hard to help us run the legal business side of renting the property. We rented out a property with Bagshaws in Bakewell for about three years. So a big thank you to Hannah and Bagshaws for their help and support over the years.

John · 13 June 2019

★★★★★ 5/5

Google

I highly recommend the Tenant finding service at Bagshaws. Hannah is excellent, making the whole process straightforward and keeping me informed at every stage. I first used this service 2 years ago, and when the tenants moved on I had no hesitation to use again. Hannah quickly found another perfect tenant, so I could not be happier. The tenant has also commented how good the service is, so it works well for both landlords and tenants.

Jackie · 13 June 2019

★★★★★ 5/5

Google

I cannot thank Charlie and Mollie enough for everything they did for me. They went beyond "just doing their job"to help me get the home l wanted. My situation was awkward, especially in lockdown, but they persevered and helped me through. I can't thank these girls enough for helping me start my new life. I wish everyone was as caring as these two.PositiveResponsiveness, Quality, Professionalism

Lynne · 28 August 2021

★★★★★ 5/5

Google

George and Georgia have been fantastic with the purchase of our new home, which we achieved in under 4 weeks!!! Georgia was particularly helpful in acting as a polite and prompt liaison between ourselves, our solicitors, the seller, and their solicitors. I have been extremely impressed and have nothing but praise for the Bakewell office of Bagshaws Residential.

Laura · 12 June 2020

★★★★★ 5/5

Google

Mark, Alison, Lucy and Heidi led and supported us with whole sale of the property. We felt well informed. They were responsive, re-assuring and caring. They helped us to manage the stresses of house selling and buying. Alison kept us sane. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Julia · 10 June 2022

★★★★★ 5/5

Google

Recently purchased a property through Bagshaws Bakewell. Really friendly professional service throughout. Thanks to Mark in particular for helping us on the day of completion which was a bit stressful for us! We really appreciated his help and understanding.

Rachel · 29 March 2023

★★★★★ 2/5

Google

rang to view property they had listed; agent seemed more interested in arranging a valuation on my own home (cart before horse IMO). When I cancelled that, I was told I'd get a call back with a date and time to view the house I was interested in but it never happened. Owner's loss, I was a genuine buyer, but I wouldn't want to be selling through them!

Анастасия · 12 June 2020